Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lennar - There are so many issues.
- Fred L.
- Verified HomeBuyer
- March 15, 2022
- Lakewood Ranch, FL
There are so many issues. The quality of workmanship is terrible. The response: it's a production home. Yes, I paid over $900,000 for a "production home." The pool does not work. There is a panel missing by the equipment which, once actually installed, would permit me to run the pool from the panel (also missing) inside my house. I spent nearly $250,000 to rip out the utterly ridiculous work on the inside and replace it with quality elements more appropriate for a now million dollar home 45 minutes from the coast. The hot water heater does not provide enough hot water for a ten minute ...
Lennar responded:
Hello Fred. Thank you for taking the time to provide your review. We are both sorry and disappointed to hear of the list of difficulties, incomplete items, and poor service you have experienced. If we may provide assistance and follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care.
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - This is our 2nd home that we purchased with Lennar the 1st one
- Esteban B.
- Verified HomeBuyer
- March 15, 2022
- Orlando, FL
This is our 2nd home that we purchased with Lennar the 1st one was in 2017 and it had way better quality. The price for this home is way higher but the materials are completely lower in quality Lennar keeps justifying that the inventory is low but it seems like it's actually just trying to get cheaper materials. We recognized Lennar for striving to deliver the best smart and best product in the market but in the market but it seems like it's not anymore. Sad.
Lennar responded:
Hello Esteban, thank you for your review. We want to apologize for your disappointment in the quality of your new home and in your second experience with Lennar. If ever there is anything we can do to provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not worth it
- Julian C.
- Verified HomeBuyer
- March 15, 2022
- Ennis, TX
During my homebuying process I was stationed in Fort Bliss, Texas and was unable to view the property that I intended to close on. So, imagine my surprise when I show up to my recently purchased home (purchased 1/24/22 and arrived 2/25/22) and saw I was missing these essential daily items. I paid 241,000 for a home and it didn't come with a garage door opener or a doorbell. It also didn't come with a refrigerator, and where I come from in Texas that's standard. I'm extremely dissatisfied with Lennar communities, and the quality of the home I received but I guess this is how Soldiers get ...
Lennar responded:
Hello Julian, thank you for taking the time to share your experience. We want to apologize for your disappointment with the quality of your new home and community. We are especially sorry to have left you surprised and dissatisfied after your move. If ever there are items we can assist you with, please don't hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Lennar have no integrity.
- Jonathan R.
- Verified HomeBuyer
- March 15, 2022
- Ruskin, FL
Lennar have no integrity. I still have issues with blue tape. Submit work orders and they are closed without being done. I will not recommend Lennar at all. From the sales representative (Jeannette Beltran)to, the person I did the new home orientation (Annisa) to the Construction Man. (Chris) no integrity, don't solve your issues. Rick is another one that keep calling me to make appointments and mever show up to fix the work orders. Lennar is a circus
Lennar responded:
Hi Jonathan, thank you for your review. We are so sorry for your experience with unresolved items, lack of communication and follow-through. We are especially sorry to hear you have experienced unattended appointments. If we can assist you or provide follow-up on existing items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - I am very disappointed with all processes that I have been engaged
- William B.
- Verified HomeBuyer
- March 06, 2022
- Surfside Beach, SC
I am very disappointed with all processes that I have been engaged in. I secured a mortgage with Lennar only to have this company break every law and promise to my wife and I. I have spent hours looking up previous reviews and on-going issues and they are not good! I am going to make a highly recommendation that this company should be investigated.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - I had a bad experience with the prefer lender assigned by Lennar
- Maritza V.
- Verified HomeBuyer
- March 03, 2022
- Kissimmee, FL
I had a bad experience with the prefer lender assigned by Lennar his name is Carlos Echeverry and when I did the closing my house had many unfinished details which were never solved.
Lennar responded:
Hi Maritza, thank you for this review. We are very sorry to hear about the poor experience you had with your lender and the incomplete details in your home. If there are any items you would like us to follow up on, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Lennar - As a returning customer our buying experience with Lennar has
- Ebenezer R.
- Verified HomeBuyer
- March 01, 2022
- Corcoran, MN
As a returning customer our buying experience with Lennar has not been favorable. They missed delivering home on time, unexperienced construction manager & new home consultant.
Lennar responded:
Hello Ebenezer, thank you for taking the time to provide valuable feedback. We are sorry to hear about the missed delivery and lack of experienced support you received. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Incomplete work.
- Gordon W.
- Verified HomeBuyer
- February 26, 2022
- New Port Richey, FL
Home building process not done in correct order causing more work appearance problems. Paint on driveway and patio pavers, paint drips on floors and walls, texture sprayed on our kitchen cabinets, no power to one of our bedrooms.
Lennar responded:
Hi Gordon, thank you for taking time to leave a review. We want to apologize for issues you have experienced with your new home and frustration caused back a lack of attention to detail. Please do not hesitate to contact us directly with any items that require additional attention and we will follow up. Our team can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
worst builder ever! Totally regret building here!
- Christine G.
- Verified HomeBuyer
- February 23, 2022
- Oswego, IL
I have lived in this townhome for almost 7 months. My garage floor has spider cracks from wall to wall. As many many of the new homes here do. My counter slab was cracked in half, needed to be replaced. I am sitting in my office now, with a space heater blowing on high to keep this tiny room from frost. There is no insulation. My carpet is freezing cold because the cement under it is so cold. The caulk is all cracked every where you look. My kitchen cabinets are so uneven the bottoms of the doors will not close completely. I have had the hardwood, the doors, the caulk, the counter, the garage ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Craftsmanship is below par and have a lot flaws.
- Michael G.
- Verified HomeBuyer
- February 22, 2022
- Charlotte, NC
Craftsmanship is below par and have a lot flaws. Mentioned it to dirt walk through and took a long time to fix it. Took off many times and was stood up by concrete 4 times without a notice and I have to follow up a lot of times. Until now it’s not fixed. Been lied during building process and overlooked it . Been lied again and might follow up with Lennar corporate to get it resolve. Upset with the company and couple employees. Jerry and Brandon are the one been helpful
Lennar responded:
Hi Michael, thank you for sharing your review. We are sorry to hear about the poor follow up you have received regarding getting resolutions for outstanding items in your new home. Please let us know if we can help. Our team can be contacted directly at corporatecustomercare@lennar.com. If you have any issues or would like to share additional feedback, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
House was not finished when we closed
- Deborah H.
- Verified HomeBuyer
- February 22, 2022
- Durham, NC
House was not finished when we closed My contact person didn't even bother to contact me. He was on vacation. They did come back after we moved it but there are still many thing that could have been a lot better like all of the digs and dents in the moding and trim and window sills. I also am trying to figure out the whole smarh home thing and get the house balance for tempeuater. It is taking over a week for customer care to call back and they call the wrong number. I don't even know how to get help now.
Lennar responded:
Hi Deborah, thank you for this review. We are sorry to hear about the state of your home after closing and the lack of follow up provided for the outstanding items. If you have any issues that remain incomplete, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The whole process was HORRIBLE!
- Francis S.
- Verified HomeBuyer
- February 22, 2022
- North Las Vegas, NV
From what I keep hearing, Lennar home is supposed to be the highest quality home builder. But that’s the biggest lie ever! From the sales team that got my insurance company info wrong. The house having issues during walk through that was noted but was not fixed! I was told that it would be fixed but never was. The house was dirty and paint splashes everywhere when they handed the keys. Was addressed but never fixed! Missing corner base board and random wall hole patches. If I could have all the money back I would get a refund! KB Homes is better and would never recommend Lennar and will tell ...
Lennar responded:
Hi Francis, thank you for sharing this review. We would like to apologize for the poor experience you endured due to poor communication and follow up provided with your new home purchase. Please do not hesitate to contact us if there is ever anything to needs additional attention. We can be reached directly at corporatecustomercare@lennar.com and will follow up with the appropriate team to get your items addressed. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
not meeting proposed job completion
- Adolfo C.
- Verified HomeBuyer
- February 22, 2022
- Conway, SC
The overall experience was terrible I had to wait 19 months since I started my first payment and when we closed there was lost of items incomplete, not a good way to do business, we work hard to earn our dollars and we were treated poorly, craftsmanship bad, not a quality control system, lots of imperfections across the all house.
Lennar responded:
Hi Adolfo, thank you for this review. We want to apologize for the number of frustrations you had to face that led to a poor experience with purchasing your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Worst home buying experience ever!
- Gregory M.
- Verified HomeBuyer
- February 22, 2022
- Forney, TX
Lennar is a shady company that builds cheap houses and doesn't stand behind it's work. I have had so many issues with this home. Which have still not all been addressed. Lennar Lending is a joke and almost caused me to be homeless after they were going against Home Lending laws. Horrible experience. Wouldn't recommend to my worst enemy.
Lennar responded:
Hi Gregory, thank you for this review. We are sorry to hear about the disappointing experience you have shared with us. We would like to assist any way we can going forward. If you have any issues or would like to share additional feedback, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Complete indifference in the quality of workmanship
- Michael G.
- Verified HomeBuyer
- February 16, 2022
- Surfside Beach, SC
My experience with Lennar has been more like a nightmare. But ask anyone in our new development, and they will say the same thing. First, they have no regard for your closing date. They pushed us out 4 months resulting in a lease back then short-term costing us an additional $10,000 with storage fees. The quality of the work is as bad as it gets. Every trade is subbed out and no one cares as long as they meet their quota: Doors don't shut, windows don't close, siding is falling, trim molding does not line up, caulk everywhere, crappy paint, cheapest carpets, flooring and appliances they can ...
Lennar responded:
Hi Michael, thank you for taking the time to write this detailed review. We want to apologize for major frustrations you have experienced with your new home build and purchase. Please let us know if you would like us to follow up on any of the issues you have listed, we can be reached at corporatecustomercare@lennar.com. Please provide any details you can, so we can be sure to follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - The only positive thing I can say is they have nice floor plans.
- Craig M.
- Verified HomeBuyer
- February 15, 2022
- Calabash, NC
The only positive thing I can say is they have nice floor plans. This has not been a good nor even decent experience. Shoddy workmanship and unethical practices from Lennar.
Lennar responded:
Hi Craig, thank you for sharing a review. We are sorry to hear about the issues you have experienced with your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com with any additional details you can provide and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Lennar - Couldn't even wipe anything down or clean the floors for us before
- Anonymous
- Verified HomeBuyer
- February 09, 2022
- Las Vegas, NV
Couldn't even wipe anything down or clean the floors for us before we moved in. Every single light fixture has dirt in the lens. Spent a lot of money for subpar quality.
Lennar responded:
Hi, thank you for sharing your experience with us. We apologize for the missing attention to detail regarding the cleanliness of your home upon closing. If there is ever anything we can do to help moving forward, please do not hesitate to contact our team at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship and complete lack of trust
- John C.
- Verified HomeBuyer
- February 08, 2022
- Lakewood Ranch, FL
This box is too small for me to express all my dissatisfaction
Lennar responded:
Hi John, thank you for sharing a review. We want to apologize for the poor service and workmanship you have expressed that has created such a disappointing experience for you. If there are any items you would like us to follow up on, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Non communication. No follow through when called. Not keeping their word.
- Jon H.
- Verified HomeBuyer
- February 08, 2022
- Bulverde, TX
Not a positive experience. Would not recommend Lennar to family and friends based on my bad experience. Note that every neighbor I’ve talk to all expressed the same bad experience.
Lennar responded:
Hi Jon, thank you for sharing your review. We are disappointed to hear about your poor experience and lack of follow through regarding your concerns. If there is anything that needs follow up attention, please send us a detailed message at corporatecustomercare@lennar.com, and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Misleading, not trust worthy, very poor quality and work.
- Crystal M.
- Verified HomeBuyer
- February 08, 2022
- Bulverde, TX
If at all possible stay away from a Lennar home! Very very very poor quality work, not responsive, and misleading, And if you still decide to buy from Lennar…. you best make sure you hire your own inspector!
Lennar responded:
Hi Crystal, thank you for sharing a review. We want to apologize for the poor customer service and follow up you have described with your new home. If you have any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Worst Design - Worst Quality
- Carrie B.
- Verified HomeBuyer
- February 01, 2022
- Lakewood Ranch, FL
Not worth it. terrible experience. Not enough room for full review. Too many issues.
Lennar responded:
Hi Steven, thank you for sharing a review. We want to apologize for the poor quality and disappointment in the design you have expressed with your new home. If you would like to share additional details with our team, we can be reached at corporatecustomercare@lennar.com and will follow up with the appropriate management. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible buying experience. Poor building quality
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Crandall, TX
Company agent was not responsive and not helpful at all, Sometimes he was rude. Home came in poor quality material, Ac was not working in some homes, they did not refuse to fix it but they did not send someone so far. Some items were missing , we request it , they took 3 weeks to deliver it. Giving you excuse when you call them. They overpriced their by 6k in order to sell it, which is not legal. but they still charge it otherwise you can refuse to get it.
Lennar responded:
Hi, thank you for the review. We would like to apologize for the poor service and follow up you have received in your new home. If there is anything we can do to help going forward, please send us a detailed message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Constantly finding stuff wrong with my home.
- Connor S.
- Verified HomeBuyer
- January 31, 2022
- Land O' Lakes, FL
Constantly finding stuff wrong with my home. Submitted issues for two months and still unresolved. They rushed the close, the house was not livable for the close and they forced us to close. I am unhappy with the quality of workmanship… everything seems rushed and messy.
Lennar responded:
Hi Connor, thank you for sharing a review. We want to apologize for the poor communication and response you have experienced with getting work completed in your new home. If you have anything outstanding, our team can be contacted at corporatecustomercare@lennar.com and will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Paid a high price and received poor quality work
- Carolina P.
- Verified HomeBuyer
- January 30, 2022
- Taylors, SC
The walk through was rescheduled several times with the promised that once the final walk through took place everything would be perfect. That was the biggest lie, when we finally did the walk through the house was very dirty. The floors were scratched window broken. The dry wall had nails showing they try covering everything by either putting silicone or spackle. The doors still don’t work and still getting the run around as to who’s going to fix them. The day we were schedule to closed we were told by the Lennar financing that the home was appraised $20 K from what we pay for. We really ...
Lennar responded:
Hello Carolina, thank you for taking the time to share your experience. We want to apologize for the broken promise, damaged areas and unresolved work. We are both sorry and disappointed to hear of the difficulty you faced during what should be a joyous time. If there are any areas we may provide assistance or remaining items we may follow-up on, please don't hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality builder
- Anonymous
- Verified HomeBuyer
- January 29, 2022
- Spring Hill, TN
Now that we are in our home, we are discovering poor quality throughout our entire home.
Lennar responded:
Hi, thank you for sharing a review. We are sorry to hear about the disappointment you have outlined regarding the quality of your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
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