Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
19381 Reviews in All Areas
Customer Reviews
Very disappointed
- Sonia P.
- Verified HomeBuyer
- January 12, 2022
- San Bernardino, CA
Very disappointed with the service I have received. I will not be purchasing with Lennar again nor would I recommend to any family or friends.
Lennar responded:
Hi Sonia, thank you for this review. We are sorry to hear about the poor service you have received from the team. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Horrible Quality and Workmanship
- Joseph L.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
The house was extremely dirty when we moved in. We had to spend an entire day sweeping, mopping, dusting, and wiping down countertops and baseboards. There was unfinished paint, multiple nails sticking out of the porch ceiling that were just painted over like we wouldn’t see them. Caulking all over the was horrible, completely uneven and bunched up in many spots. The kitchen hood above the stove was left uninstalled with multiple holes drilled in the cabinet because they couldn’t find the outlet and it was just left that way. I had to fix the hood myself. It’s been 4 months and none of this ...
Lennar responded:
Hi Joseph, thank you for sharing this detailed review with us. We want to apologize for the disappointment you have faced with the final finish and quality of your home. Additionally, we are sorry to hear about the lacking follow-up service you have received. If you have anything outstanding that still needs attention, please reach out to us at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Attitude of sales guy,the disappointment with closing dates
- Victor A.
- Verified HomeBuyer
- January 12, 2022
- Crandall, TX
Seller wasn't the most responsive, has an attitude and seem like there was no accountability within the system when reported to higher ups. Closing moved 5 times, family stayed in an extended stay for 2months. Home orientation scheduled while home was not completed yet and then threatened for not completing orientation on an incomplete building. Displeasure about the whole process
Lennar responded:
Hi Victor, thank you for this review. We want to apologize for the incredible inconvenience and frustration your family experienced with the delayed closing of your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
used the cheapest materials that were available!
- Abdirizak J.
- Verified HomeBuyer
- January 12, 2022
- Blaine, MN
After the closing, anything that came up was ignored
Lennar responded:
Hi Abdirizak, thank you for this review. We are sorry to hear about the poor follow-up service you have received with your new home. If you have any outstanding items in which we can help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Nothing good they are not a good builder and not be trusted when yo buy a home in McHenry. IL for 400K plus I expect tat all the above are being respected - none it was and is horrible experience - legal here we come, I am not done with them!
- Cornelis V.
- Verified HomeBuyer
- January 12, 2022
- McHenry, IL
Don't deal with them - they lie and will not honor their part, they are selling you and then completely take you for a ride or take advantage of you ! I will never do business with Lennar again in my life, I need to create a legal case to make them listen. Horrible company !!!
Lennar responded:
Hi Cornelis, thank you for sharing this review with us. We want to apologize for the frustrations and disappointment you have experienced with your new home. If there are any issues that still require additional attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not a single deadline was met.
- Derek S.
- Verified HomeBuyer
- January 12, 2022
- Friant, CA
If I had known what the home buying experience was going to be like with Lennar I would not have purchased a home with them.
Lennar responded:
Hi Derek, thank you for this review. We are sorry to hear about the numerous delays you experienced and frustrations this must have caused. If you have anything outstanding in which we could assist, please send us a note at at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed in the lack of Customer Service, Quality, and Craftsmanship of our Lennar home
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Fuquay Varina, NC
We are very disappointed with the lack of customer service we have encountered to date, as well as the quality of materials and craftsmanship of our home given the price we paid for it. Throughout the building process, we have pointed out several issues that needed to be addressed in a timely manner so as to prevent future delays, hassles and disruptions. The items were not taken care of then and now we are dealing with the hassle of taking care of them through warranty. It's very sad that the pandemic and "shortage of materials" were used as an excuse to coerce us to continue on with the ...
Lennar responded:
Hello, thank you for leaving your review. We want to apologize for poor customer service and lack of communication. We are sorry to hear of the long delays you have experienced. If there are outstanding items we may assist with or provide follow-up, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor Business actions, very poor communication, lots of last minute changes to meetings,
- Montex H.
- Verified HomeBuyer
- January 12, 2022
- New Braunfels, TX
Very poor experience in a 4 home Cash purchase!
Lennar responded:
Hi Montex, thank you for this review. We want to apologize for the poor experience and lack of communication you have received during the purchase of your new home. Please let us know if there is ever anything we can do to help. Our team can be contacted at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever.
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Saint Cloud, FL
Customer experience worst i ever received.I close at the end of Nov 2021 i still have a bunchs of things they never finish.Cheap materials and a lot of bad things on construction.On the financing was not to bad.I dont recommend to anybody to buy Lennar.
Lennar responded:
Hi, thank you for sharing your review. We are extremely sorry to hear of the difficulty you faced with quality of materials and unfinished items. If you have remaining concerns that we may provide follow-up on, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - The rooms are big, that was the best part I didn't have a good
- Marilyn G.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
The rooms are big, that was the best part I didn't have a good experience with lennar one loan agent dropped the ball and forgot about me and then the day before closing he wanted me to send documents that I had already sent loan Officer he didn't do his job here in Texas so they gave me 1 from California the one here in Texas never transferred my information over so I had to keep resending the same stuff over and over again then He told me not to trust the other loan Officer it was HORRIBLE! Then when I got the call to come close lennar mortgage didn't know why I was there when they told ...
Lennar responded:
Hi Marilyn, thank you for taking time to share this review. We want to apologize for the numerous issues and frustrations caused by poor communication during the purchase of your new home. If there is ever anything we can do to help going forward, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality of workmanship; cheap materials.
- Jana S.
- Verified HomeBuyer
- January 12, 2022
- Hendersonville, TN
Very disappointed in almost every aspect of Lennar. Quality across the board is unacceptable. This is the third home I’ve built (the first with Lennar). Would not recommend.
Lennar responded:
Hi Jana, thank you for sharing this review. We are sorry to hear about the disappointment you have experienced with your new home. Please let us know if there's ever anything we can do to help, our team can be reached at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Lying, intimidation by managers, poor workmanship, not completing pending issues
- Indhumathi G.
- Verified HomeBuyer
- January 12, 2022
- Charlotte, NC
Do not buy Lennar Homes
Lennar responded:
Hello and thank you for your review. We are sorry to hear of the disappointment you have experienced with management, workmanship and unresolved issues. If there are remaining concerns or information you would like to share, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Terrible.
- Morris K.
- Verified HomeBuyer
- January 12, 2022
- Venice, FL
Terrible. Lots of confusion. Aggressive sales tactics. Lieing. Etc. consider my options due to gathere evidence.
Lennar responded:
Hi Morris, thank you for sharing a review. We are sorry to hear about the issues you experienced throughout the buying process of your new home. Please let us know if there is ever anything we can do to help. Our team can be reached at corporatecustomercare@lennar.com and we will follow-up on any concerns. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Never again
- James E.
- Verified HomeBuyer
- January 12, 2022
- Punta Gorda, FL
The sales person, Joseph, was so uninformed, deceptive and unreliable, I will never buy another Lennar property
Lennar responded:
Hi James, thank you for this review. We are sorry to hear about the disappointing service you received during the purchase of your new home. Please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com, if there are ever any items in which we could assist. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
They Do Not Care
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Charleston, SC
Has been almost two months and I still have issues not fixed with little communication. Finishing touches around the house were terrible. House was not cleaned prior to closing. Overall nightmare trying to actually make this house a home.
Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have faced with getting items completed in your home and lack of communication you have received in the process. If there are any outstanding items in which we could help follow-up with, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Can’t believe lennar built houses like this very low quality,
- Hardee S.
- Verified HomeBuyer
- January 12, 2022
- Princeton, TX
Can’t believe lennar built houses like this very low quality, nothing is trusted if works for a year properly! The construction work is worth nothing very careless ppl working on these houses!! I just realized whatever they told me about my house quality was lie from the first person until last person I met!! It’s very sad! I had my inspector th at inspected my house and found lots of failures but no one from lennar stepped on to fix!!
Lennar responded:
Hi Hardee, thank you for taking the time to write a review. We are very sorry to hear about the number of issues and frustrations you have experienced with your new home. If there are any outstanding items that we could help provide follow-up, please send us a message at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I still had 40 things left on punch list and was made to move in.
- Jennifer W.
- Verified HomeBuyer
- January 12, 2022
- Winter Garden, FL
Horrible building company. So many things wrong with house and finding more everyday. The communication was absolutely horrendous. We were told nothing about Hué about where the closing was going to take place etc. Then we find out closing is on the line my appointment was at four and we did not even get on the line until eight because they didn’t get on. Would never buy a Lennar home again
Lennar responded:
Hi Jennifer, thank you for sharing your experience with us. We want to apologize for the poor service and communication you received during the buying process of your home. Additionally, we are extremely sorry to hear about the ongoing issues you have faced since moving in. If there are any items in which we can provide follow-up, please send us a message at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Horrible Experience!
- David D.
- Verified HomeBuyer
- January 12, 2022
- Punta Gorda, FL
Poor build quality, lack of communication and Lennar attempted to bait and switch a few items that where in the sample model.
Lennar responded:
Hi David, thank you for taking time to share a review. We are sorry to hear about the poor experience you have faced with your new home. Additionally, we would like to apologize for the lack of and poor communication you have received during the entire process. If there is anything we can ever do to help, please send us a note at corporatecustomercare@lennar.com with any details you can provide and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Terrible experience! The construction manager knows about construction what I know about astrology: NOTHING!
- Marco D.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, FL
It is sad to see that the so called “Construction manager” don’t care about the construction but to have the “job” done. I closed in November and I did not even get a welcome package until this week. The sales team is excellent (Ali Meye) and they care even after the sales is done. I really wish somebody from Lennar with some kind of power within the company could contact me and go to home. Nobody gives us a name or a phone number where to call and how to solve the problems. I am in conversation with a new rep. (Tyler) who seems that he cares, however the people that they used to built the ...
Lennar responded:
Hi Marco, thank you for writing a detailed review of your experience. We would like to apologize for the poor communication and professionalism you experienced with the construction team for your new home. If there is anything you would like us to follow-up upon, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Would never buy a Lennar home again
- Laura R.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
Lennar Title was so bad and the experience with closing ruined the experience of home buying. It took 4 hours to close because they were so backed up. The woman was so rude and we did it from my car. The quality of appliances is so bad, they are pieces of crap and I wish I just got some cash instead. Still unresolved issues.
Lennar responded:
Hi Laura, thank you for taking time to write a review. We are very sorry to hear about the poor experience you had with the closing process, as that is never a great way to celebrate a new home purchase. Additionally, we would like to apologize for the ongoing items that have required attention in your new home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst home buying experience
- Benny B.
- Verified HomeBuyer
- January 11, 2022
- Crandall, TX
Do not go with Lennar, if possible; that includes the Mortgage and builder. This was the worst home buying experience I could imagine. If you do, please have your own THOROUGH inspection for the home BEFORE you approach closing. We've been in our home for 4 months and have had repairs running for 2.5 of those months. We just discovered a leak from the outside water bib that has our bedroom carpet and outside bricks wet. Also, we received a call at 6:30PM the day before we closed that our closing cost was increasing, after the banks were closed. Our closing time was in the morning BEFORE banks ...
Lennar responded:
Hi Benny, thank you for sharing a detailed review of your experience. We want to apologize for the ongoing repairs you have faced with your new home. Additionally, we are very sorry to hear about the issues you faced during closing which understandably are extremely frustrating. If there are any items currently needing attention or in the future, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible!!
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Surprise, AZ
Worst experience, lennar only cares about the sell not the customer. Homes being pushed out in 5-6 months with nothing but issues, hence why they offer such appealing warranties to lure the customers in. I had foundation issues as soon as I closed on the house and I came out of pocket for it and still haven’t gotten reimbursed back for it. Submitting legitimate work orders to get the house fixed and the construction mangers will argue with you instead of fixing the actual issue just so there numbers look good. I would not recommend a lennar home. Look else where plenty of good builders out ...
Lennar responded:
Hello, thanks for your review. We are both sorry and disappointed with the poor experience you received. We want to apologize for how you have been made to feel throughout your interactions with the team. If there is anything we can provide some follow-up and assistance with, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Horrible house finishing.
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Hudson, FL
Horrible house finishing. Close in August we are in January and still waiting for things to be fix.
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about the ongoing items that have required attention for your new home. If there are any items still outstanding, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Terrible quality of work from contractors
- Thomas R.
- Verified HomeBuyer
- January 08, 2022
- Punta Gorda, FL
Do not purchase a home in Babcock National due to the poor quality of materials and workmanship. Warranty work is very hard to get done once you have closed
Lennar responded:
Hi Thomas, thank you for sharing your review. We are sorry to hear about the poor service and quality you have received for warranty service in your new home. If there are any specific issues you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pressured to close before punch list of repairs completed.
- Julie P.
- Verified HomeBuyer
- December 30, 2021
- Woods Cross, UT
Shoddy workmanship, cheap materials used, Four months since closed and still finding problems and the majority of the previous issues have yet to be addressed.
Lennar responded:
Hi Julie. Thank you for sharing a review. We are sorry to hear about the lingering items on your list. We are disappointed to hear of the pressure you experienced and want to apologize for the lack of support and communication. Please reach out to us at corporatecustomercare@lennar.com if there are remaining items we can help with. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
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