Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
19381 Reviews in All Areas
Customer Reviews
Lennar - Poor workmanshipFull disclosure not evident
- Jacob B.
- Verified HomeBuyer
- September 23, 2021
- Myrtle Beach, SC
Poor workmanship Full disclosure not evident
Lennar responded:
Hi Jacob, thank you for taking time to write a review. We would like to apologize for any disappointment you experienced with the workmanship in your new home. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Terrible
- Nicky K.
- Verified HomeBuyer
- September 22, 2021
- Princeton, TX
Not to buy from you ever
Lennar responded:
Hi Nicky, thank you for sharing a review. We apologize for not meeting your expectations. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Everything Sucks
- Anika O.
- Verified HomeBuyer
- September 22, 2021
- Denver, NC
There is really too many things to write a review on and the things we have submitted for work orders do not get fixed, I feel like I put my money into the wrong homebuilding company.
Lennar responded:
Hi Anika, thank you for sharing a review. We are disappointed to hear about the frustrations you have experienced with work completion in your new home. If you have any outstanding items that need follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The quality of work very poor. Their service was awful
- Anonymous
- Verified HomeBuyer
- September 21, 2021
- Hanover, MD
Many things in the house was not complete there were multiple plumbing issues no one wanted to fix the problems regardless of the fact of spending over a half 1 million on this home Lennar is not a good partner in service
Lennar responded:
Hi, thank you for the review. We apologize for the poor experience you detailed with workmanship and follow-up service for your home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Disaster from the start, homeless squatting and cheap materials.
- Anonymous
- Verified HomeBuyer
- September 16, 2021
- Brush Prairie, WA
Disaster from the start, homeless squatting and cheap materials.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about your disappointment and would like to help in any way we can. Please reach out at corporatecustomercare@lennar.com, if there is anything needing attention. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Caveat Emptor
- Sidney B.
- Verified HomeBuyer
- September 15, 2021
- Katy, TX
I did not shop my loan to different brokers and Lennar locked me into their lender. I was moving from CA and unaware of TX real estate laws. My fault. I had to jump through hoops to get closed. The underwriter requested forms contradictory to information on Lennar’s website. Lender was not clear in communication requesting information that caused delays. Someone wrote “Won’t Get Fooled Again” and I lived it. If Lennar was the last builder on the planet, I wouldn’t recommend them.
Lennar responded:
Hi Sidney, thank you for taking the time to share this detailed review. We would like to apologize for the issues you faced when going through the closing process for your new home. If you have anything needing attention going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - First time I called Lennar’s Waterwheel office I was told I couldn’t
- Manuel R.
- Verified HomeBuyer
- September 14, 2021
- San Antonio, TX
First time I called Lennar’s Waterwheel office I was told I couldn’t buy a home out of California where i was stationed as a Texas RESIDENT with a Texas drivers license where I was registered to vote IN TEXAS. Only bought this house as a temp with disabled VA loan will not be staying past 1 year. 0/10.
Lennar responded:
Hi Manuel, thank you for taking time to write a review. We would like to apologize for any frustrations you faced when buying your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com if you have any additional items requiring attention. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
terrible quality of build and terrible follow through with promises
- Ian G.
- Verified HomeBuyer
- September 14, 2021
- Jupiter, FL
lennar cuts corners and will do anything to save money on materials and also contract the worst people to finish and complete jobs.
Lennar responded:
Hi Ian, thank you for sharing your experience. We would like to apologize for the frustrations you have with response to issues and quality of your new home. If you have any issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Horrible workmanship
- Diandra H.
- Verified HomeBuyer
- September 14, 2021
- Saint Cloud, FL
All my tiles are uneven, I have been waiting months for my grading to be fix. Yesterday a light fixture fell out of the ceiling. The walls are extremely thin I can hear all the pipes when I turn on the water. The house was poorly insulated. The list goes on and on.
Lennar responded:
Hi Diandra, thank you for sharing your review. We are sorry to hear about the frustrations you have faced regarding tile, grading, and fixture installations. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Will never buy from them again for the infinite problems in every
- Anonymous
- Verified HomeBuyer
- September 14, 2021
- Lewes, DE
Will never buy from them again for the infinite problems in every house they built in the neighborhood. Poor construction quality. Poor responsiveness. They don’t take responsibility and divert it up and down the chain.
Lennar responded:
Hi, thank you for taking time to leave a review. We are sorry to hear about the issues and frustrations you have expressed regarding the construction of your new home and subsequent responsiveness from the local team. If there are any outstanding items that need to be addressed, please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
The one star says it all!
- Anonymous
- Verified HomeBuyer
- September 07, 2021
- Haslet, TX
The one star says it all!
Lennar responded:
Hi, thank you for your review. If there are any issues we can help address, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Shoddy workmanship. Poor customer service
- Richard B.
- Verified HomeBuyer
- September 06, 2021
- Georgetown, TX
Took over a year after we signed a contract to get the house finished. Construction was rushed and workmanship was woeful. Roofing done wrong and they refuse to fix it. We had to spend our own money for a new floor because the one they put in was such poor quality. Communication is, and has been, virtually non-existent We have to make repeated requests just to get a reply, let alone having things fixed. This whole thing has been a terrible experience. We would not buy from Lennar again.
Lennar responded:
Hi Richard, thank you for taking time to write a review. We would like to apologize for the inconvenience and frustration caused by the communication issues you have described. Please send us an email at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Sick and tired of lies
- Sheila H.
- Verified HomeBuyer
- September 01, 2021
- Gastonia, NC
Call me at 7046162685 and I'll share all the bad experiences
Lennar responded:
Hi Sheila, thank you for taking time to write a review. We are sorry to hear about your poor experience and any frustrations you have faced. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate associate follow-up with you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
All Terrible
- Dominic H.
- Verified HomeBuyer
- August 27, 2021
- Bulverde, TX
No attention to detail. Workmanship is poor. Grass they laid down is terrible. Damages were done after I closed to my property from a Lennar sub and Lennar told me to handle it with the sub.
Lennar responded:
Hi Dominic, thank you for the review. We would like to apologize for the frustrations you experienced with the workmanship and subsequent issues during repairs. Please reach out to us at corporatecustomercare@lennar.com, if there are any items we can help provide assistance. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Nothing .
- Ahmad R.
- Verified HomeBuyer
- August 24, 2021
- Fate, TX
Nothing . - I hated my self for buying such low workmanship and poor quality home. Both are below standard. It’s not what I expected form a reputable builder such Lennar. If I have other choices I would have walked out In a heartbeat. I could go on and on how bad it is, but every time I thing about how stupid I was for buying such low quality home I get depressed.
Lennar responded:
Hi Ahmad, thank you for the review. We are very disappointed to hear about the poor experience and disappointment you have with your new home. If you have any issues requiring attention, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Lennar - Poor Workmanship
- Natasha M.
- Verified HomeBuyer
- August 17, 2021
- Ruskin, FL
Sales Agent did not disclose property was in a flood zone. Lennar Mtg Rep figures was way off and was not meeting VA guidelines. Was forced to sign punch list stating everything was completed to be able to close. If punch out list not signed it would cost the us the buyers. Lennar promised to complete the pending items on the list from April 2021 and it is now August 2021 and we are still waiting after several request made. Very disappointed with Lennar and will never refer Lennar to anyone.
Lennar responded:
Hi Natasha, thank you for the detailed review. We would like to apologize for the multiple issues you described and would like to assist with any outstanding items. Please reach out to us at corporatecustomercare@lennar.com with any open items and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
I purchased a home that the builder has the option to make the most money for himself and not the home owner. I asked for a veteran home loan and at the end of the day I received a conventional.
- Lee M.
- Verified HomeBuyer
- August 11, 2021
- Saint Cloud, FL
Lennar does not keep its word and my home has a lot of problems still to be fixed. From floors to bathroom fixtures.
Lennar responded:
Hi Lee, thank you for this review. We are sorry to hear about the issues you faced with getting issues corrected in your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - The workmanship and the construction manager was horrible.
- Kristen E.
- Verified HomeBuyer
- August 10, 2021
- Bartow, FL
The workmanship and the construction manager was horrible. He was very rude and disrespectful. It felt like our home got started and then forgotten. When we went for our walk through we had 15 or so pages of repairs, the day before we were to close they were still not completed and we were told we were not going to be able to close. We had already given notice, rented a truck and everything; we proceeded to close while they were still working in our home that day. Even after that we have had to complete many warranty issues.This was the worst experience.
Lennar responded:
Hi Kristen, thank you for your review. We are sorry to hear about the incomplete state your home was in when you closed and additional warranty requests that were required. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, with any additional items that need attention. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Will Never Buy Lennar Again
- Anonymous
- Verified HomeBuyer
- August 04, 2021
- Elgin, IL
TERRIBLE responsiveness to issues. Would have been really screwed had we not hired an external inspector. More workmanship errors and cut corners very apparent longer we are in there, and Lennar is VERY unresponsive and slow to these issues. I will NEVER buy from Lennar again
Lennar responded:
Hi, thank you for taking time to leave a review. We would like to apologize for the issues you faced with responsiveness of the team and workmanship in your new home. If you have any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Do not buy from Lennar
- Anonymous
- Verified HomeBuyer
- August 03, 2021
- San Antonio, TX
Do not buy from Lennar
Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment with your new home. Please reach out at corporatecustomercare@lennar.com, if there is anything we can do to assist. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing service after I moved in - Don't buy.
- Anonymous
- Verified HomeBuyer
- August 01, 2021
- Round Rock, TX
We bought a home here and there were few items reported for repair 4 months ago. Have chased both builder and onsite manager and no response so far. Would never buy home from Lennar in future.
Lennar responded:
Hi, thank you for the review. We would like to apologize for the lack of communication you have received for outstanding items in your home. Please send us a note at corporatecustomercare@lennar.com, with any detail you could provide if there are any outstanding items. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They act like they're available until you sign everything and then you're on your own
- Albert L.
- Verified HomeBuyer
- July 29, 2021
- New Port Richey, FL
our house AC flooded 2 months after moving in. It was a horrible experience and hardly anyone helped us get things resolved until the Regional Manager stepped in. Ken did an incredible job but all other employees of Lennar that I talked to seemed uninterested and negligent while our home was flooded.
Lennar responded:
Hi Albert, thank you for the review. We are sorry to hear about the lack of initiative taken by some team members and the issues you faced with your HVAC. If there is anything we can do to help, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
extremely sloppy work overall and not very courteous with all the problems we were having.
- Anonymous
- Verified HomeBuyer
- July 29, 2021
- Madera, CA
After possession of the house, toilets flooded due to main pipe outside the street, and lennar was not helpful in fixing the problem or cleaning the mass inside the house
Lennar responded:
Hi, thank you for your review. We would like to apologize for the issues you described, including the flooding and subsequent clean up. If you have any outstanding issues that require attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
My Experience
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Davenport, FL
Run! Terrible experience. All around terrible. From workmanship to responsiveness. I wish no stars were aption.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about your frustration with workmanship and responsiveness to issues. If you would like us to follow-up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No support for isdues
- Deborah R.
- Verified HomeBuyer
- July 28, 2021
- Aurora, CO
Very disappointed with everyone involved from sales person to contractors and everyone in between. Once purchased issues are addressed in a very poor and unconcerned matter. Told not to except perfect in this new home build take what I got even though I paid full asking price. Never recommend Lennar to anyone ever
Lennar responded:
Hi Deborah, thank you for the review. We are sorry to hear about the disappointment you expressed regarding sales, construction, and the local team. We are disappointed to hear about the trouble you have faced in getting issues resolved. If there is anything we can do to help out, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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