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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19116 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19116 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lennar - Horrible !

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Bensalem, PA

Horrible !!!

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible Company don’t buy from them

  • Timothy H.
  • Verified HomeBuyer
  • March 17, 2020
  • Aberdeen, MD

Terrible experience lied to during buying, building and warranty. Don’t trust or buy from them terrible company

Lennar responded:
Hi Timothy, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lenner American Worse builder , No truthworthy company and poor contraction contractors.many thinks

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2020
  • Centreville, VA

any one trying to buy with lanner please contact the people those buy house. They promise so many thinks but as soon you sign the contract they will forget you completely. I have so many issues with the builder and not solve any think. All workman ship is very poor and not good Job; Please ***think before

Lennar responded:
Thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disapointed

  • Jacquelynn S.
  • Verified HomeBuyer
  • March 02, 2020
  • Corcoran, MN

The quality of workmanship is awful. The quality of the product is awful. The contractors don't communicate with each other therefore leaving a less than standard quality product for the homeowner to fix. We moved in in Sept and we're still dealing with issues like placing a bathroom mirror over an outlet, tile cut wrong and showing the floor underneath, kitchen faucet disconnecting from the counter, wrong caulk in the entire basement, water filtration system was put in wrong, permanent footprints, broken and crooked heat vents, and so on. I could go on but will stop there. I cannot say in ...

Lennar responded:
Hi Jacquelynn, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - shortcuts to avoid cost, lack of communication, frustration galore

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Cumming, GA

shortcuts to avoid cost, lack of communication, frustration galore

Lennar responded:
Thank you for sharing this feedback about your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Robert J.
  • Verified HomeBuyer
  • February 28, 2020
  • Wimauma, FL

Really do your research. Do a very thorough walk through and Che k every little thing. Everything! And do not sign until it is all done properly. No promises! Repairs first.

Lennar responded:
Hi Robert, thank you for sharing your feedback about your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst customer service ever, lowest quality materials.

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Centreville, VA

From start to now my whole experience was horrible with Lennar. Still having issues. They sold me a house without making the proper drainage. Even the site work is not done yet. The house is falling a part. Will Never ever buy from them and recommend to keep away from this company. The problems never end. After the closing almost every day we are having a fixing job.for example I’m expecting another crew today...! Ridiculous..!

Lennar responded:
Thank you for sharing this feedback about your experience. Please send us a message at corporatecustomercare@lennar.com with your concerns, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Lennar did not deliver.

  • Ryan S.
  • Verified HomeBuyer
  • February 26, 2020
  • Boynton Beach, FL

Lennar did not deliver.

Lennar responded:
Hi Ryan, thank you for your comment. Please send us a message at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Will never buy from Lennar again

  • Julia P.
  • Verified HomeBuyer
  • February 26, 2020
  • Winter Garden, FL

Dishonest, shoddy, never again

Lennar responded:
Hi Julia, thank you for taking the time to leave us your feedback. We would like to hear more about your experience and help resolve any issues you may have experienced. If you would, please send an email with details about your experience to CorporateCustomerCare@lennar.com. We look forward to addressing any concerns with you as soon as possible.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

If I could give a NEGATIVE 5 stars I would!!!

  • Vincent L.
  • Verified HomeBuyer
  • November 29, 2019
  • Murfreesboro, TN

PLEASE PLEASE DON'T BUY LENNAR!!!First off Lennar baits customers in and ever so slightly switches what the customer paid for. We paid a lot more for a premium lot. We were told by our sale person that nothing or no one would build or construct behind us. We came home and found the area behind us staked off for a walking trail. There went our privacy right out the window. Do you think Lennar was professional enough to ever let us know anything about it? Now Lennar is saying that they knew nothing about the walking trail and that we have to direct our concerns to the city and the ...

Lennar responded:
Hi Vincent, thank you for sharing your comments about your new home buying experience and subsequent warranty service. We are sorry to hear about the issues you described. I hope you have been assisted with these items. If not, please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality at a premium price.

  • Richard M.
  • Verified HomeBuyer
  • November 28, 2019
  • Eagle Mountain, UT

Lennar cuts every corner and does not honor its warranty. They are unresponsive, rude and do not do proper repairs.

Lennar responded:
Hi Richard, Thank you for sharing your comments about your home. We are sorry to hear about the issues you've had and hope that you've been contacted and repairs have been completed. If not, please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Not at all satisfied.

  • Keerthi N.
  • Verified HomeBuyer
  • November 26, 2019
  • Cumming, GA

Not at all satisfied. Poor workmanship

Lennar responded:
Hello Kerthi, thank you for taking the time to share your comments with us. If you would like to share more about your experience, please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Subpar

  • Timothy B.
  • Verified HomeBuyer
  • November 24, 2019
  • Margate, FL

The materials used are cheap. The craftsmanship put in to the home is cheap. There’s so many peoples and the customer service line refuses to fix them. Always finding a loophole. My first review was denied. Concrete is crumbling. Grout is crumbling. The home is 6 months old.

Lennar responded:
Hi Timothy, thank you for sharing your experience. We apologize for the issues you have faced with your home over the past 6 months. If you could please send us additional details for your home to corporatecustomercare@lennar.com, we will follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad

  • Maria M.
  • Verified HomeBuyer
  • November 22, 2019
  • Orlando, FL

Terrible. Never buy again with you

Lennar responded:
Hi Maria, we would like the opportunity to follow up on your experience. Please send us a message at corporatecustomercare@lennar.com with more details, thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience I had in my life.

  • Jose R.
  • Verified HomeBuyer
  • November 21, 2019
  • Kissimmee, FL

I bought to houses with Lennar I still got damage in both.the do not fixed and managers and employees treat people like garbage.

Lennar responded:
Hi Jose, thank you for taking time to share your experience. I apologize for the issues you have faced regarding your homes and personnel. Please email us at corporatecustomercare@lennar.com, so we can follow up with the management team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Broken pipe

  • Mehmet E.
  • Verified HomeBuyer
  • November 19, 2019
  • Austin, TX

I had a terrible warranty request experience with Lennar Homes

Lennar responded:
Hi Mehmet, thank you for taking time to share your experience. I would like to apologize for the issues you have experienced with warranty requests. Please email any outstanding issues to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would not recommend to anyone

  • Brian H.
  • Verified HomeBuyer
  • October 25, 2019
  • New Braunfels, TX

LENNAR has no oversight or process to follow up on issues after the sale. Had 30 day walkthrough to see what need to be addressed haven’t been back since. That was 4 months ago. Wish they had a negative star all categories would receive a negative rating workmanship was poor at best. But they don’t care not there house just a paycheck for the workers.

Lennar responded:
Hi Brian, thank you for taking the time to share your comments. We are sorry to hear about the difficulties you've had. If you could please share any outstanding items with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor craftsmanship!!!!!!

  • Raul O.
  • Verified HomeBuyer
  • October 10, 2019
  • Homestead, FL

the worse in getting warranty repairs completed. This is the first and last time I buy a Lennar home

Lennar responded:
Hi Raul, thank you for your feedback. We are sorry to hear about your difficulty in having warranty repairs completed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Reprehensible

  • Walter S.
  • Verified HomeBuyer
  • October 03, 2019
  • Henderson, NV

Too much to write .

Lennar responded:
Hi Walter, thank you for your comments. We are sorry that you are not happy with your experience. Please email us at corporatecustomercare@lennar.com if you have any items you would like us to review for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Still waiting for repairs

  • Elizabeth C.
  • Verified HomeBuyer
  • October 03, 2019
  • Sparks, NV

I have filled out 2 customer care complaints with lists of things that still need to be fixed over the last 2 weeks. I have received no calls or emails regarding the lists. Everytime I fill out a form I get an email stating someone will be in contact within 48hrs, yet I received nothing.

Lennar responded:
Hi Elizabeth, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you described in having items addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Regret purchasing my first home with Lennar.

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Riverview, FL

It all starts with lies. First, they sent you emails stating you need to change all utilities before the closing date only to allow you to be responsible for all the water and electricity used to finish the home. Then, you are faced with a high bill to congratulate you on your new home. Many minor issues you begin to see in the home that you didnot grasp during the 20 minute walk thru. All good and beautiful till you add a service to your home and then they claim you violated your warranty and they scratch it off the list as if you screwed yourself and they were waiting for you to fall. They ...

Lennar responded:
Thank you for sharing these comments about your experience. We are sorry to hear about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar is the worst.

  • Brian J.
  • Verified HomeBuyer
  • October 01, 2019
  • Charleston, SC

Wow?! Can’t even leave a bad review.... I’ve tried multiple times. They don’t want to hear anything that may be negative. I guess that’s how you get voted number 1.... delete and discard any bad press. Do Not Buy from Lennar!!!!

Lennar responded:
Hi Brian, thank you for sharing your feedback. We are sorry to hear about the experience you have had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - They don't contact us.

  • Luis A.
  • Verified HomeBuyer
  • October 01, 2019
  • Saint Cloud, FL

They don't contact us.

Lennar responded:
Hi Luis, thank you for comments. Please email us at corporatecustomercare@lennar.com with any outstanding items or questions you have, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2019
  • Hialeah, FL

Construction is horrible for the price, they take a long time to fix issues and give you the run around. I am extremely disappointed. I expected more from Lennar.

Lennar responded:
Thank you for your feedback about your experience with your home. We are sorry for the difficulties you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Quality of materials used is poor, property seems to have gone

  • Alexandria G.
  • Verified HomeBuyer
  • September 28, 2019
  • Richmond, TX

Quality of materials used is poor, property seems to have gone up quickly with a lack a quality control, when issues arise, there is a delay in response, appointments for repairs were made and no call/no show. Neighbors have expressed discord regarding quality as well.

Lennar responded:
Hi Alexandria, thank you for sharing these comments about your experience. We are sorry about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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