Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19439 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19439 Reviews in All Areas

Star Rating Breakdown

5 ★ 8046

4 ★ 3652

3 ★ 3255

2 ★ 2073

1 ★ 2413

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Has been a nightmare

  • Brian S.
  • Verified HomeBuyer
  • March 26, 2020
  • Gallatin, TN

Everything should have been fixed before I moved in and it wasn’t. Even stuff I showed them on the walk thru was not fixed. Already had a minor roof leak. Paid $400 for a professional cleaning and all they did was vacuum.

Lennar responded:
Hi Brian, thank you for the feedback about your new home. We are sorry to hear about the outstanding items. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I will never buy another Lennar home.

  • Angela T.
  • Verified HomeBuyer
  • March 26, 2020
  • Winter Springs, FL

Very poor workmanship. Defects that were promised to be repaired prior to closing were never repaired after I closed on my home. Work orders were submitted and the repairs were refused. These surveys are a complete waste of time, because there is no follow-up and nothing is done to make things right.

Lennar responded:
Hi Angela, thank you for your feedback about your experience. We are sorry about the situation you described. Please send an email to us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

the bad construction

  • Denis A.
  • Verified HomeBuyer
  • March 26, 2020
  • Davenport, FL

the bad construction

Lennar responded:
Hi Denis, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Abel C.
  • Verified HomeBuyer
  • March 25, 2020
  • Reno, NV

Not happy with entire process of purchasing new home. Last time I will buy from lennar.

Lennar responded:
Hi Abel, thank you for your feedback about your new home. We are sorry to hear that you had an unpleasant experience. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to share, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad Community

  • Reitzel P.
  • Verified HomeBuyer
  • March 25, 2020
  • Longmont, CO

The Board (run by Lennar) completely ignores the community

Lennar responded:
Hi Reitzel, thank you for your feedback about your community. We are sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Quality and Customer Service is really poor

  • Rosibel B.
  • Verified HomeBuyer
  • March 25, 2020
  • Kissimmee, FL

Quality and Customer Service is really poor

Lennar responded:
Hi Rosibel, thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disaster on Creekmore!

  • Martin B.
  • Verified HomeBuyer
  • March 25, 2020
  • Kissimmee, FL

We cannot begin to describe how poorly our home is constructed and the very poor fit finish. Windows were now working. There were entire areas that were not painted. There were gaps in the cement block walls in the garage. The lawn was installed incorrectly. Closet doors were missing and one that was installed fell off. The property close was jammed down our throats by some VP who took advantage of the fact that we were not on-site to do a final inspection. 3 months after the close and there are still outstanding issues. We will NEVER, EVER buy another Lennar home!

Lennar responded:
Hi Martin, thank you for sharing these details about your new home. We are sorry to hear about the situation you described. Please email us at corporatecustomercare@lennar.com with any additional details and outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I am not happy with anything from Lennar

  • Thomas H.
  • Verified HomeBuyer
  • March 25, 2020
  • Wimauma, FL

I am not happy with anything from Lennar

Lennar responded:
Hi Thomas, thank you for your feedback about Lennar. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible service and less than desirable workmanship

  • Stephen O.
  • Verified HomeBuyer
  • March 24, 2020
  • Homestead, FL

Buyers do not trust this seller. They attempt to strong arm buyers through threats of pulling on deposits. The Director of Sales for Miami, FL was a tyrant. He openly threatened to make a Veteran family go homeless because he could not grasp the concept that VA loans have certain stipulations for retirees. All of this was done to provide better profit earning for corporate lackeys at the end of the fiscal year. The sales and maintenance teams were using the home as a gathering place or at least it seems. They left a dirty kitchen sink, consuming alcohol beverages while on the job. This is ...

Lennar responded:
Hi Stephen, thank you for providing this feedback about your experience. We are sorry to hear about the items you described. Please email us at corporatecustomercare@lennar.com with any outstanding items so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Terrible

  • Sarah P.
  • Verified HomeBuyer
  • March 24, 2020
  • Davie, FL

Still hasn’t gotten back to me with hoa information, no one returns my emails or phone calls worse place to live

Lennar responded:
I'm sorry to hear you are experiencing difficulties in getting your HOA questions answered. Please send us an email with your question, contact information and home address to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - i wont recommend lennar .

  • Naga M.
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

i wont recommend lennar .very poor in customer service and fixing the issues build quality is very low stds

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your home building experience. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Attention to detail and pride of workmanship was not a concern

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Mount Pleasant, SC

Attention to detail and pride of workmanship was not a concern of the builder.

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't completely satisfied with your home. We would like to review your concerns and have them addressed by our management team. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No customer service

  • Paul L.
  • Verified HomeBuyer
  • March 24, 2020
  • Sun City Center, FL

Landscaping that dies in just a few months and filthy bath tubs with rings that cannot be removed and no warranty service for either. Buyer beware

Lennar responded:
Hi Paul, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing

  • David G.
  • Verified HomeBuyer
  • March 24, 2020
  • Gold Canyon, AZ

We are still waiting for issues from closing to be completed. Very disappointed.

Lennar responded:
I'm sorry to hear you are experiencing delays in getting items in your home addressed. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com. I will have our management team review the situation and address it with the team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Embarrassed I bought Lennar

  • William M.
  • Verified HomeBuyer
  • March 24, 2020
  • Victoria, MN

I had no idea how bad a new home could be.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your feedback, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not good

  • Daniel R.
  • Verified HomeBuyer
  • March 24, 2020
  • Jacksonville, FL

Horrible experience

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sub-par workmanship

  • Luis R.
  • Verified HomeBuyer
  • March 24, 2020
  • Ocoee, FL

Sub-par workmanship And poor customer care.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you've come across Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Untrustworthy sales representatives and managers

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Fort Lauderdale, FL

As investors, we have bought real estate for a long time. Dealing with Lennar was a complete nightmare. The sales representative was always confused about the facts and would provide misinformation. Unfortunately, due to her incorrect information, we made many choices that we would not have made otherwise. The construction crew/managers were great. However, the administrators refused to be held accountable for the NUMEROUS mistakes that were made that lead to a delayed closing 4 times. As an investor, I lost renters and income. The company is not what it used to be. Unfortunately, we now try ...

Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I'm sorry to hear about the difficulty you experienced in your sales process. Please send us your experience, contact information and home address to corporatecustomercare@lennar.com. I will have our Director of Sales review the situation for you and address it with the team.

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Unhappy

  • Sheila G.
  • Verified HomeBuyer
  • March 24, 2020
  • Middletown, DE

I have so many problems with my home.

Lennar responded:
I'm sorry to hear you aren't completely happy with your home. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Never again

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Parker, CO

horrible horrible nightmare of a mistake to purchase from lennar. Over priced, workman ship is so poor, materials are obviously the cheapest on market, workers are sloppy and lennar refuses to fix their mistakes. Convinced 2 of my friends to walk away from lennar and will keep on doing so.

Lennar responded:
Thank you for sharing your comments about your experience with the quality of your new home and difficulties in having items addressed. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Not a reliable builder to depend on for one’s dream home

  • Rama M.
  • Verified HomeBuyer
  • March 24, 2020
  • Charlotte, NC

Not a realizable builder to construct your dream home. Lennar is not responsive and still there are preclosig items pending even after 5 months of closing .

Lennar responded:
Hi Rama, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the outstanding issues you mentioned. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Terrible sales staff and also construction managers that don’t

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Winter Garden, FL

Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.

Lennar responded:
Thank you for sharing your comments about our sales and construction teams. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Regret purchasing

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

Will never recommend or buy Lennar.

Lennar responded:
Thank you for this feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I had a bad experience with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

I had a bad experience with Lennar

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

One of the worst builders

  • Satish K.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Narrow Reviews by Area