Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19439 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
19439 Reviews in All Areas
Customer Reviews
Worse builder and customer service ever!
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Phoenixville, PA
Unfinished work. Very bad customer service.
Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New fixer upper
- Michael T.
- Verified HomeBuyer
- March 24, 2020
- Las Vegas, NV
I do not recommend Lennar to anyone!
Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible experience
- Sara S.
- Verified HomeBuyer
- March 24, 2020
- Blaine, MN
I would tell anyone considering building with Lennar to run in the opposite direction
Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Samantha V.
- Verified HomeBuyer
- March 24, 2020
- Minneola, FL
Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.
Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Track Home at a Custom Price
- Justin B.
- Verified HomeBuyer
- March 23, 2020
- Winter Springs, FL
Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...
Lennar responded:
Hi Justin, thank you for providing this feedback about your new home buying experience. We are sorry to hear that it wasn't what you expected. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed
- Sharon L.
- Verified HomeBuyer
- March 21, 2020
- Sun City Center, FL
Disappointed
Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I wouldnt give 1 star but this survey made me choose something
- Shauna J.
- Verified HomeBuyer
- March 19, 2020
- Hendersonville, TN
If you decide to buy a Lennar home is built really sloppy and cheap with no installation inside your home. The builders build these homes in the dark with no electricity by using flash lights...They will blame you for the issues with your house so no cost to them...Your home is built with particle board... For the money I would really consider another builder.. Do not use their mortgage company Eagle Mortgage its the worst ever
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I will share this with our management team to thoroughly review and address with the appropriate team.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst nightmare
- Eulogio P.
- Verified HomeBuyer
- March 19, 2020
- Homestead, FL
It was a really a Nightmare . The only can see a little concern for their mistakes was the Eagle Financial personnel. The res , include , Mr Carlos Gonzales , the president, were very careless about me as a customer Also I recommended another customer who both in Aquabella but never again. I will not recommended anybody else again
Lennar responded:
Hi Eulogio, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ghosted by Lennar after a lot of promises
- Anonymous
- Verified HomeBuyer
- March 18, 2020
- Saint Augustine, FL
Don’t trust anything you are told verbally by a Lennar employee. Closings are set quick and they promise to correct issues but the battle ensues if you go to closing. We are not the only resident with this experience.
Lennar responded:
I'm sorry to hear you aren't satisfied with your overall experience with Lennar. I would like to hear more about it and have our management team review and address thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor quality of housing.
- John A.
- Verified HomeBuyer
- March 18, 2020
- Homestead, FL
Poor quality of housing. I feel cheated for buying this house. A total disaster. .
Lennar responded:
Hi John, thank you for sharing your feedback. We are sorry for any difficulties you've had. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful experience purchasing.
- Robert L.
- Verified HomeBuyer
- March 17, 2020
- Manhattan, IL
Awful experience from the rushed closing to dealing with their financing. We almost walked away. Ask around the developments prior to putting down a deposit.
Lennar responded:
Thank you for taking the time to share your comments with us. I'm sorry to hear you ran into some difficulties during closing. I would like to review your sales experience further and have management address the situation. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Respect ,trust and quality
- Amir S.
- Verified HomeBuyer
- March 17, 2020
- Bastrop, TX
I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
maintenance service is very bad
- Naga C.
- Verified HomeBuyer
- March 17, 2020
- Cumming, GA
Worst maintenance service. Tickets are not resolved for months. They just close the tickets without fixing the issues. New house car garage has big cracks. No hot water for first 1 week. Patios are NOT properly cleaned. Lot of dents in each step of the stair case. Kitchen shelfs are not properly fixed, still not fixed after 3 months.
Lennar responded:
I'm sorry to hear you're experiencing delays in getting items addressed properly. Please send us an email with your outstanding items, contact information and home address to corporatecustomercare@lennar.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar build them fast, and leave quality out
- Terence A.
- Verified HomeBuyer
- March 17, 2020
- Roseville, CA
Sales staff and warranty group are great. However that is backwards, if you have great quality, homes they will sell themselves, and warranty should be the loneliest group if quality is demanded when building. Higher management is not interested in quality, but only production. Slam build, and let warranty deal with the homeowner until they get so frustrated they stop asking for repairs that should have been done right when building.
Lennar responded:
Thank you for taking the time to share your comments and feedback with us. We are always working to improve our internal processes and the customer experience. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address so we can have management review it thoroughly.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I cannot recommend Lennar due to problems I and others are having with our homes
- Lawrence S.
- Verified HomeBuyer
- March 17, 2020
- Gold Canyon, AZ
I cannot recommend Lennar due to problems I and others are having with our homes
Lennar responded:
Hi Lawrence, thank you for sharing your feedback. We are sorry to hear about the difficulties you're having. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Imagine if Comcast Started Building Houses - Now Imagine it's Even Worse than You're Thinking
- Aaron M.
- Verified HomeBuyer
- March 17, 2020
- Gresham, OR
Poor customer service, repeated broken items and screw ups on the home. Sales representative quit responding to emails or communications the second the ink dried. Broken bath tubs, sinks that leaked and poor follow through. Made me police the situation the whole way the whole way through to get basic items an inspector said be should be done taken care of. Ridiculously stressful and completely ruined the new home buying experience and our holidays (we moved in right before Thanksgiving). I literally would have went to the trouble to put a sign up in my yard warning people to check their ...
Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I'm sorry for any inconvenience you and your family experienced due to communication or delays. I would like to have our management team review this further and address it with the team. Please send us an email to corporatecustomercare@lennar.com with your experience as you mention it above, your contact information and home address.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Third Rate home buying experience e in Parkland, FL from Lennar
- Daniel B.
- Verified HomeBuyer
- March 17, 2020
- Parkland, FL
Quality of house and whole experience leaves a sour taste. I would suggest that anyone thinking about buying through Lennar, reconsider and look at reviews, as well as look very closely at details. Definitely not a builder that takes pride and address issues in a timely manner, if at all.
Lennar responded:
Hi Daniel, thank you for sharing your feedback. We are sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com with any details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
So disappointed with all the problems
- Candace P.
- Verified HomeBuyer
- March 17, 2020
- Davenport, FL
So disappointed with all the problems we have had. From being threatened with penalties to pay if we did not close when Lennar wanted (house had many defects) didn't even had many doors on interior for over 4 months. Lennar NEVER showing up to perform work orders when scheduled. Took forever to get response for scheduling. So sad our very first brand new home to be soooo disappointed!
Lennar responded:
Hi Candace, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Poor materials and worse craftsmanship.
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Sharpsburg, GA
Poor materials and worse craftsmanship. Not trustworthy. They don’t deliver on their commitments. Their contractors are inefficient and extremely wasteful. I would not recommend Lennar communities.
Lennar responded:
I'm sorry to hear that you aren't satisfied with your home building experience. Please take the time to share your experience in detail with us so we can review what happened and ensure our management team addresses it properly. You can send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not worth your money
- James B.
- Verified HomeBuyer
- March 17, 2020
- North Las Vegas, NV
Cheap materials and low quality customer service. Recommend house inspection before you move in
Lennar responded:
Thank you for taking the time to share your comments with us. I would like to hear more of your feedback to share with our management team. Please send us an email to corporatecustomercare@lennar.com with your feedback, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not a good builder
- Arthur P.
- Verified HomeBuyer
- March 17, 2020
- Naples, FL
Bottom of the line appliances; no insulation; thin walls, cheap fixtures.
Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied some features in your home. Please send us an email to corporatecustomercare@lennar.com with your concerns, your contact information and home address. I will share this with our management team to review and address.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Very Disappointing. Very Misleading.
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Hanover, MD
At first glance Lennar homes look like a dream. That is only at first glance. The quality and workmanship is horrible. Paint slopped everywhere, granite that doesn't quite fit, boards protruding from walls, baseboard separating from walls, doors that wont close or lock, electrical issues, misshapen walls/ceilings, patched holes EVERYWHERE, you name it, Lennar construction will mess it up and then try to hide it from you. Lennar support will then blatantly ignore all requests you make for service and do zero follow up to resolve outstanding issues. We have owned the home for 4 months and still ...
Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed
- Cecilia B.
- Verified HomeBuyer
- March 17, 2020
- Boynton Beach, FL
Sales did not disclose very important issues which, shows deception. Construction did not follow through on issues, sloppy workmanship.
Lennar responded:
Hi Cecilia, thank you for your comments about your experience. We are sorry to hear about the issues you mentioned. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Unhappy customer
- Claudia E.
- Verified HomeBuyer
- March 17, 2020
- Miami, FL
Since o moved no lights on the street No gate Inside the house the finish of the house is very poor
Lennar responded:
Hi Claudia, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any additional comments, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible workmanship, awful customer service
- Hayley D.
- Verified HomeBuyer
- March 17, 2020
- Fort Pierce, FL
Issues from walkthroughs has not been resolved upon close - had to put a work order in, it took Lennar 4 months to address issues. Still have two work orders in one from January and one from February. Only a few issues have been resolved, and many issues have came back after repair. Lennar reps pass the buck. Customer service is terrible. BUYER BEWARE!!!
Lennar responded:
Hi Hayley thank you for providing this feedback about the workmanship and outstanding issues with your new home. We are sorry to hear about your experience. Please send us a message at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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