Lennar Reviews

Staff no friendly, no clear communication, craftsmanship not good.

Such a breezy wonderful experience all throughout. Definitely enjoy every bit from the home buying experience to the home being built. Amazing journey

Riley was outstanding, he was very professional, he kept me updated every step of the way. He is very knowledgeable and made the process easy. This was a great experience for me

My kitchen sink faucet was loose allowing water to leak underneath the sink. I put a request in for someone to fix it. My Customer care representative Jason responded quickly and set up an appointment for someone to come out. The job was completed within a few days later and he even followed up to make sure it was completed. Thank you Lennar for making the process easy!

I enjoyed my experience with Lennar with high quality team, from on site sales agent, to loan officer and mortgage agent, to customer service representative after sale, everyone is great!

From the first point of choosing the lot in the new neighborhood development to the hand over after closing was very smooth and easy. This being the entry for us into a 55+ community development has been very helpful into getting us started with the next phase of our lives.

sales process was easy, people were good. Did get response and fix on one issue I didn’t like - but honestly cannot believe they build houses with light switches random distances from the doors. Some literally touching the door frame, some 2 feet away.

Working with Chris was great. He answered all our questions. Even the stupid ones. :) I Would definitely recommend buying a Lennar home.

From start to finish the whole process for us went very smoothly! We got the perfect home with all the bells and whistles you would want in your home! All growing pains with a new home were quickly addressed and resolved in a timely manner.

Communication through the whole home buying process was not great. I still have emails with questions that were never responded to. The homes are nice and lot sizes are decent. Main issue we had was finding out all the things that didn’t come with the house at the final walk through. During the initial walkthrough the house was still in the finishing stages of being built and we were told specifically that the only things not included in the new build were a washer and drier and blinds. Which we were understanding of. Then on the final walk through we found out the house wasn’t going to come with a garage door opener or gutters. The situation felt sort of petty and deceiving. We asked if there was anything they could help with which resulted in nothing. Worth noting that the in house loan process was fairly easy. All in all If looking to buy in this neighborhood make sure you ask a lot of questions and understand exactly what you are getting into. ... More

Everything was good and on time. Quality of material is good. I like the home's layout.

Unprofessional! Buy Elsewhere! Fraudsters!

Great purchase experience. Support to the issues can be better addressed.

No doubt Lennar had the most competitive offer of all the new build builders. However I wouldn’t say the quality of our $900k+ home matches others in a similar price point. Are the homes well insulated…no. It is builder grade all the way. Unfortunately builder grade has eroded the past 10years so quality and materials are suspect. Baseboards are literally cardboard. Really … vacuum cleaner nicked a corner. It was peeled like cardboard This is the only Lennar home I’ve bought and it will be last. I’ll look again further regional builders who put more effort into the product

We started our Lennar experience on a very positive note with Ty, the on-site sales representative. Everything went down hill from there. We were contacted via email by sooo many different Lennar representatives that we couldn’t keep track of who needed what and when. Every document required electronic signatures with no or very little explanation. Oliver, our loan officer was very good but the volume of paperwork was overwhelming. Moving on, our home celebration was anything but a celebration. The Lennar rep, Kendra, made what should have been a joyful day absolutely miserable. She has NO interpersonal skills and was focused on getting our celebration done ASAP. Instead of focusing on the positives she focused on what Lennar would not do to make our experience better. Since our closing the builder, Heath, has gone out of his way to avoid us while his associate Hayden, has been very helpful. Speaking of helpful I can’t say enough good things about Rob in the warranty department. Wow… he is great. Our water heater failed almost immediately, the plumbing pipes under the kitchen sink unnecessarily takes up the entire cabinet. We currently have an open warranty item on the HVAC which short cycles and makes a very loud harmonics noise. Our first water bill was $199.00 and we weren’t even living in the house yet, we suspect that Heath was watering our neighbors yard from our house. This month I turned off the outside faucets and our water bill is $42.00. The HOA is very slow responding to request for exterior changes. Ty intervened on our behalf and we suddenly got approved for a driveway extension. Bob ... More

Beautiful home but lacks the customer service and doesn't stand behind their words.

Overall the sell representatives are really nice and very professional but unfortunately I can't say anything good on the construction side . The supervisor doesn't commit to his roll on supervising his construction manager. The construction manager really need a better training when it comes to delivering the quality products that Lennar offers.Construction managers all they want is not make you sing off on there release to close title and don't care about the quality always very denial on everything we point out that need to be fix. So my advise to all new buyers is make sure they listen and don't sing any documents until they actually fix everything that is incorrect install . They lie don't trust them because once you sing there release they will send you straight to warranty team and ignore not do what they promised fix. BE CAREFUL. ... More

The sales process was rocky for me. My real estate agent was rude at times when I had questions along the way. I’ve had a few issues to deal with once moved in. I feel like the after sales experience has been better than the purchase experience. Robert has been very responsive helping me resolve the issues with my Ring Doorbell and defective dishwasher.

Overall ok there are some things that could be done more efficient. Return call from Corina almost never happened. Response to concerning things regarding identifying my condo i don't like. We need something in front of the unit that identifies address. Still have not received how we address that. The numbers are on the side of the unit instead of in front. Doesn't help when we get deliveries to have to figure out which place to deliver because numbers are not in front of the unit.

Be sure to get a private inspector to report poor construction.

Great experience very stressful but well worth it in the end

This was our 3rd Lennar home and it will definitely be our last. Our first two homes were fine but this last one was downright ridiculous. From the beginning it was miscommunication to no communication with Lennar lending. No one wants to take responsibility when things go wrong. Was doing conventional loan and had to repeatedly send same items multiple times before they would get entered correctly on Lennar side. Lending agent was not knowledgeable with loans despite him insisting on his vast experience.

I had a good overall experience with Lennar and the Condo with one minor issue and one major issue that I never received a satisfactory response. Respectfully Bob T.

Upon having disastrous closing in which the final punchout was not completed, we were threatened that if we postponed the closing, it would be rescheduled 2 weeks later; so we closed. As soon as we did wanting punch out items addressed, we were told, that's no longer our responsibility, you have to call warranty. Now the story changes: warranty apologized for what we faced and has worked diligently towards getting us to enjoy our home. Still not happy with a driveway pour that was rushed and finshed wet that shows an abundance of imperfection. I welcome and invite further follow-up from Lennar. We love our home and Henderson Estates and would not do anything to discourage one from seeking to move here. It is just unfortunate that we ran into a difficult transition to our new home. Thank-you in advance for your further follow-up. ... More

My experience with Lennar revealed serious issues in both their lending partner process and the quality of the home’s construction, and buyers deserve to be aware of these problems. Lending Experience: Lennar’s preferred lender made repeated and unacceptable errors during my loan process. They entered my name wrong and my address wrong on multiple documents—basic information that shouldn’t be difficult for any competent mortgage professional. After seeing several mistakes on fundamental paperwork, I lost all confidence in their ability to handle a home loan accurately or securely. I had to switch to an outside lender at the last minute because Lennar’s own lending team could not meet a basic standard of care. Construction/Design Defect: After closing, I discovered that Lennar installed a refrigerator that is physically incompatible with the kitchen layout they built. The refrigerator handle hits the wall, the door cannot open fully, and the bottom drawers cannot be pulled out because they collide with the door. This is not a matter of preference—it is an obvious and preventable design and workmanship defect. Instead of taking responsibility, Lennar’s proposed “solutions” were: Remove the fridge drawers (so the appliance becomes partially unusable), or Charge me $500–$750 to replace the fridge with one that actually fits the space. Charging the homeowner to fix a construction error that Lennar created is unacceptable, unprofessional, and legally questionable. Under South Carolina’s implied warranty of workmanlike construction, Lennar is required to deliver a home built in a reasonably workmanlike manner, free of design defects, and suitable for normal use. A refrigerator that cannot function in its assigned space violates this warranty. Additionally, forcing a buyer to pay extra to correct a defect caused by the builder can fall under the South Carolina Unfair Trade Practices Act (SCUTPA), which prohibits deceptive or unfair business practices. Requiring an upgrade fee to make a brand-new home functional is the definition of an unfair practice. I purchased a new home with the expectation that the kitchen—and its included appliance package—would operate as intended. Instead, I received a layout that literally prevents the refrigerator from opening. Lennar needs to correct this defect at their cost, not mine. Until Lennar steps up and addresses this issue according to South Carolina law and basic professional standards, I cannot recommend them to anyone looking for a reliable builder or mortgage experience. ... More