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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21075 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21075 Reviews

Star Rating Breakdown

5 ★ 8805

4 ★ 3911

3 ★ 3489

2 ★ 2228

1 ★ 2636

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Not good

  • Daniel R.
  • Verified HomeBuyer
  • March 24, 2020
  • Jacksonville, FL

Horrible experience

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

unfinished

  • Mina B.
  • Verified HomeBuyer
  • March 24, 2020
  • Huntersville, NC

Many hidden areas were not complete or unfinished

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 5

Sub-par workmanship

  • Luis R.
  • Verified HomeBuyer
  • March 24, 2020
  • Ocoee, FL

Sub-par workmanship And poor customer care.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you've come across Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Wish they wouldn’t take so long fixing things, so i won’t be

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Dickinson, TX

Wish they wouldn’t take so long fixing things, so i won’t be a bother

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 3

Untrustworthy sales representatives and managers

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Fort Lauderdale, FL

As investors, we have bought real estate for a long time. Dealing with Lennar was a complete nightmare. The sales representative was always confused about the facts and would provide misinformation. Unfortunately, due to her incorrect information, we made many choices that we would not have made otherwise. The construction crew/managers were great. However, the administrators refused to be held accountable for the NUMEROUS mistakes that were made that lead to a delayed closing 4 times. As an investor, I lost renters and income. The company is not what it used to be. Unfortunately, we now try ...

Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I'm sorry to hear about the difficulty you experienced in your sales process. Please send us your experience, contact information and home address to corporatecustomercare@lennar.com. I will have our Director of Sales review the situation for you and address it with the team.

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Unhappy

  • Sheila G.
  • Verified HomeBuyer
  • March 24, 2020
  • Middletown, DE

I have so many problems with my home.

Lennar responded:
I'm sorry to hear you aren't completely happy with your home. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Never again

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Parker, CO

horrible horrible nightmare of a mistake to purchase from lennar. Over priced, workman ship is so poor, materials are obviously the cheapest on market, workers are sloppy and lennar refuses to fix their mistakes. Convinced 2 of my friends to walk away from lennar and will keep on doing so.

Lennar responded:
Thank you for sharing your comments about your experience with the quality of your new home and difficulties in having items addressed. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

I love my house!

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Volo, IL

I love my house! I would definitely recommend Lennar to anyone trying to build. Doug, Pete, Colleen, and Joe were so great and incredibly helpful. My only issue occurred after my home was built. I requested a simple electrical problem to be fixed and it was never done. I got the run around from Ellen and the electrician. Needless to say my problem was never fixed.

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 2

Honest Opinion

  • Ryan E.
  • Verified HomeBuyer
  • March 24, 2020
  • Vero Beach, FL

In all honesty the town homes are beautiful but the craftsmanship and attention and caring of details were terrible, they don’t complete the house 100% more like 93% I shouldn’t have to ask them to fill in cracks or fix screen doors etc.

Total Score 4

Quality 3

Trustworthiness 2

Responsiveness 1

Not a reliable builder to depend on for one’s dream home

  • Rama M.
  • Verified HomeBuyer
  • March 24, 2020
  • Charlotte, NC

Not a realizable builder to construct your dream home. Lennar is not responsive and still there are preclosig items pending even after 5 months of closing .

Lennar responded:
Hi Rama, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the outstanding issues you mentioned. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - Great builder to work with.

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Carrollton, TX

Great builder to work with.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Great building process and delivery

  • Kumar P.
  • Verified HomeBuyer
  • March 24, 2020
  • Holly Springs, NC

Overall, the process has been very good during the building and delivery. Post delivery, living in a place where there are lot of constructions going on, there is always debris , Coffee cups, lunch boxes etc in your yard consistently. No one seems to be acting on that.

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - I love my new home.

  • Elizabeth F.
  • Verified HomeBuyer
  • March 24, 2020
  • Wimauma, FL

I love my new home. There were some hick ups but Lennar was quick fixing or repairing any issues.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Terrible sales staff and also construction managers that don’t

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Winter Garden, FL

Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.

Lennar responded:
Thank you for sharing your comments about our sales and construction teams. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 2

Good, needs improvement

  • Luis D.
  • Verified HomeBuyer
  • March 24, 2020
  • Hialeah, FL

Just need a little bit of improvement in servicing after buying

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 3

Very Responsive

  • Patrice W.
  • Verified HomeBuyer
  • March 24, 2020
  • Frisco, TX

Sales and construction staff gave us weekly calls throughout the entire construction process, as promised. The price we paid for our home was quite fair in an affluent Dallas suburb. The staff has been helpful after closing for assistance. I would highly recommend.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - workers may not have very much experience on certain job done

  • Vijay K.
  • Verified HomeBuyer
  • March 24, 2020
  • Converse, TX

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry you feel this way. I would like to hear more about your experience and have it addressed by our management team. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2

Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Just want to sell you the house.

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Bonita Springs, FL

Just want to sell you the house. Poor response to quality issues

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry you feel this way. I would like to hear more about your experience and have it addressed by our management team. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 1

My Dream Home

  • Stephen C.
  • Verified HomeBuyer
  • March 24, 2020
  • Saint Augustine, FL

I love everything about my home and wishes I could have found it sooner. We had smooth sailing through the whole process and the little issues we had with the home Lennar is standing behind every issue to get resolved.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Regret purchasing

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

Will never recommend or buy Lennar.

Lennar responded:
Thank you for this feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Horrible experience

  • Elvia L.
  • Verified HomeBuyer
  • March 24, 2020
  • Round Rock, TX

A lot of little details were left undone just to push the sale. Plants were dead not enough mulch irrigation heads messed up water bill has been high because of lack of repair. A/C unit went out in 3 months.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your building experience. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 2

Quality 1

Trustworthiness 2

Responsiveness 1

Need improvement

  • Marie Y.
  • Verified HomeBuyer
  • March 24, 2020
  • Homestead, FL

As today , they did not fix the issue that I have with the front of the house. No one is willing to do the job right .It is a messy job

Lennar responded:
I'm sorry to hear you are experiencing a delay in getting your item(s) addressed. Please send us an email with the outstanding work, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 2

Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Love the neighborhood

  • Jameela C.
  • Verified HomeBuyer
  • March 24, 2020
  • Hanover, MD

Love the neighborhood

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful experience

  • Jamie T.
  • Verified HomeBuyer
  • March 24, 2020
  • St John, IN

From beginning to end the whole Lennar Home buying experience has been great. The whole team has made me and my wife's moving into our new home a smooth transition.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

I had a bad experience with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

I had a bad experience with Lennar

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

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