Skip main navigation

Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21824 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21824 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Subpar Craftmenship

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2020
  • Elk Grove, CA

I found the work done by the trade partners was sloppy and not done with any care.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

Great Experience

  • Gregory B.
  • Verified HomeBuyer
  • April 07, 2020
  • Estero, FL

Everything went smooth

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome experience

  • Eddie A.
  • Verified HomeBuyer
  • April 07, 2020
  • San Antonio, TX

The whole process has been easier than I thought. They truly go above and beyond when you purchase a home with Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty Responsiveness

  • Richard D.
  • Verified HomeBuyer
  • April 07, 2020
  • Canton, GA

We have a number of issues that are now going on over 8 weeks. Yes we do understand the need to keep folks from inside our home because of the virus concerns. The issues that I am speaking about are exterior issue.

Lennar responded:
Hi Richard, thank you for taking time to share your experience. We are sorry to hear about the incomplete items and responsiveness you described. Please reach out to us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 4

Responsiveness 2

Excellent and excpienced builder.

  • Feras N.
  • Verified HomeBuyer
  • April 07, 2020
  • Santa Paula, CA

We had the most pleasant experience with our dream house that is beyond our expectations.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed

  • John T.
  • Verified HomeBuyer
  • April 07, 2020
  • Winter Garden, FL

We found the quality of craftsmanship is marginal to say the least. Repair projects are still not completed after almost five months. As an example the holes in our outside gable were patched months later an now appears to be coming undone and we are still not able to use our two bathtubs due to improper installation. Lennar’s communication process needs to be restructured to reflect vast improvements.

Lennar responded:
Hi John, thank you for sharing your feedback. We are sorry to hear about the quality issues you described. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - best house for the price

  • Joni A.
  • Verified HomeBuyer
  • April 07, 2020
  • Buckeye, AZ

best house for the price

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Building is not ready

  • Omar C.
  • Verified HomeBuyer
  • April 07, 2020
  • Doral, FL

We moved in on December 2019 and the building is not ready yet. The lobby is not ready and the Fob entrance system neither.

Lennar responded:
Hi Omar, thank you for taking time to share your concerns. We are sorry to hear about the incomplete items with your new building. Please send us a message with additional details at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 3

Responsiveness 3

Lennar - I love the area good location.

  • Jackson H.
  • Verified HomeBuyer
  • April 07, 2020
  • Ocoee, FL

I love the area good location. Good pride .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Good value

  • Walter R.
  • Verified HomeBuyer
  • April 07, 2020
  • Charlotte, NC

Sales agent Jerry and construction super Steve were excellent to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Overall good value for money spent

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2020
  • Cary, NC

Overall good value for money spent

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Nice house visually and plenty of space but items used are poor

  • Amy T.
  • Verified HomeBuyer
  • April 07, 2020
  • Parker, CO

Nice house visually and plenty of space but items used are poor quality.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 2

Great location, quality and overall satisfaction!!!

  • Thavone K.
  • Verified HomeBuyer
  • April 07, 2020
  • Charlotte, NC

We are very happy with our home purchase and so glad that we bought a new home with Lennar! The process and everything we wanted worked out perfectly!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Buying from Lennar

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2020
  • Aberdeen, MD

Overall the home is build well it's the small detail that makes the difference. You can tell some thing were rushed and if quality control was done those things could have been avoided. Great pricing for the home. The team needs to do much better with communication. I had to make way to many calls to get things done, but once I got through to someone things were done.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Amazing

  • Victor K.
  • Verified HomeBuyer
  • April 07, 2020
  • Huntersville, NC

Wonderful location and floor plans. Everything included. Wonderful service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great builder

  • Ibraham A.
  • Verified HomeBuyer
  • April 07, 2020
  • Murfreesboro, TN

Nice house, all staff are friendly and helpful, quick response to issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Problems with the house since before I moved in

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2020
  • Riverview, FL

Issues have not been resolved from November of 2019 it is now April 2020

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear you are still experiencing issues with your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Building Quality is Subpar

  • Samantha A.
  • Verified HomeBuyer
  • April 07, 2020
  • Summerville, SC

I’ve been in my home three months now and I am identifying many craftsmanship issues. The homes are produced quickly so quality is lacking.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Home buying experience

  • Eric F.
  • Verified HomeBuyer
  • April 07, 2020
  • Davenport, FL

Overall it was fine but there were issues that took some time to be resolved.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - The house itself has a serious problem.

  • Hak K.
  • Verified HomeBuyer
  • April 07, 2020
  • Sugar Hill, GA

The house itself has a serious problem.

Lennar responded:
Hi Hak, thank you for taking the time to share this feedback. If you could please email us at corporatecustomercare@lennar.com, with additional details about the problem you are experiencing, we would like to follow up for you. Thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great customer service

  • Justin Z.
  • Verified HomeBuyer
  • April 07, 2020
  • Punta Gorda, FL

Everyone throughout the process has been very helpful and responsive and continue to be.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very slow to respond to fix issues have 12 out standing issues for months

  • Steven B.
  • Verified HomeBuyer
  • April 07, 2020
  • Gold Canyon, AZ

Poor design slow response appliance package is junk

Lennar responded:
Hi Steven, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 3

Responsiveness 1

Still waiting

  • RUSSELL H.
  • Verified HomeBuyer
  • April 07, 2020
  • Saint Cloud, FL

Still waiting for things to be fixed from walk through.

Lennar responded:
Hi Russell, we are very sorry to hear about the remaining items that are outstanding in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - Good job

  • Dennis M.
  • Verified HomeBuyer
  • April 07, 2020
  • Manhattan, IL

Good job

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

We love our new home!

  • Brittany J.
  • Verified HomeBuyer
  • April 07, 2020
  • Georgetown, TX

We love our new home, Lennar has been a pleasure to work with from start to finish!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Narrow Reviews by Area