Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21075 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Amazing Experience
- Matt S.
- Verified HomeBuyer
- March 17, 2020
- Pahrump, NV
Simply amazing experience - from our salesperson Roy to the construction supers Mike and Sean, everyone was extremely helpful and patient (we came out literally every day). Answered every question and concern, and even got us in early! The Lennar staff could not have been any better, and we just love the house!! Just avoid Eagle Mortgage!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best Builder for your Buck!
- Tonya J.
- Verified HomeBuyer
- March 17, 2020
- Riverview, FL
Easy to work with! Every one I came in contact with exceed my expectations.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Everything was good.
- Mosen C.
- Verified HomeBuyer
- March 17, 2020
- Fort Worth, TX
Everything was good.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible
- Sherley A.
- Verified HomeBuyer
- March 17, 2020
- Homestead, FL
For the price paid for my house, the workmanship is terrible. I’ll never buy another Lennar home or recommend anybody else to do so.
Lennar responded:
Hi Sherley, thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great warrenty department
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Dunwoody, GA
We love our home but there have been lots of problems. Lots of electrical issues, things wired wrong and loosing power because of rusted equipment. The dry wall is uneven and bumpy, paint is on our floors and rails and light fixtures, the baseboards are messy in places especially corners. And the entire upper floor creaks. The warrenty department is very responsive and has been able to fix many of our problems for us. But it is a huge hassle to make time to have all this fixed. It would have been much nicer if this had al been caught prior to purchasing.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Terrible work ethic
- Sharita G.
- Verified HomeBuyer
- March 17, 2020
- Winter Garden, FL
Terrible work ethic
Lennar responded:
Hi Sharita, thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
New Home
- Linda M.
- Verified HomeBuyer
- March 17, 2020
- Lancaster, SC
So far Lennar has been very responsive to any issues we ‘be had with our home. Ours was a spec home and contractor grade flooring fixtures etc I would definitely upgrade your flooring it’s the worst we’ve ever had.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Horrible !
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Bensalem, PA
Horrible !!!
Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
When I first entered into a Contract the day of the Employee assigned was all over the place and kept getting up and not focused on the Customer. I lost out on a lot of things that could have been now that I am in this house.
- Ricky I.
- Verified HomeBuyer
- March 17, 2020
- Jacksonville, FL
Take your time and if the person working at the office cannot Focus ask for someone else. I could have included more things I wanted after I spoke with neighbors. Also when I signed I would call and ask questions and never a response. Also contact Lennar Higher Level and Basically they protected the employee and only excuses. I liked the All Included but was it worth it? First Impressions stay with a person. Homes in Florida are not the Standard I expected. No interiar wall insulation for example
Lennar responded:
Thank you for your feedback about your experience, Ricky. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
New Homeowner
- Brittany D.
- Verified HomeBuyer
- March 17, 2020
- Sun City Center, FL
My husband and I bought our first home last year. We love the area. We wish that it was better planning on the set up for guests parking ( guests’ spaces for the homes in the back). We noticed this property is about to be huge, hope they are planning to have another pool, dog park and playground for these kids to go. Besides that Lennar has been good. We noticed some things could be better, but it’s not a complete turn off. We would buy again from Lennar.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lovely home in a gorgeous community
- Christina M.
- Verified HomeBuyer
- March 17, 2020
- Lancaster, SC
Beautiful home with all the modern upgrades included. Warm inviting neighborhood with plenty of activities for all !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Buying Experience - Poor follow-up an attention to finishing
- Ryan M.
- Verified HomeBuyer
- March 17, 2020
- Wesley Chapel, FL
Our sales rep Vivian was excellent. She was informative of the process and responsive with any and all questions. Jamal our managing rep however was the polar opposite. It started with no showing me on my initial walk through and having someone arrive an hr late to cover for him. Final touch requests weren't completed or done haphazardly (paint, etc.). I still have a broken rack installed in my linen closet I requested to be changed out in early December still sitting broken. In talking with my new neighbors, they have had similar follow up experiences. Pretty underwhelming.
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 1
Great experience
- Noah K.
- Verified HomeBuyer
- March 17, 2020
- Winter Springs, FL
Our purchase went very smoothly and quickly. Lennar was involved with helping us to sell our old home through Opendoor to getting us a very attractive interest rate for our loan and a swift close. It honestly was as simple as trading in a car. The neighborhood has been great so far
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great
- MD I.
- Verified HomeBuyer
- March 17, 2020
- Durham, NC
Great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
complete
- John V.
- Verified HomeBuyer
- March 17, 2020
- San Antonio, TX
Thanks
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible Company don’t buy from them
- Timothy H.
- Verified HomeBuyer
- March 17, 2020
- Aberdeen, MD
Terrible experience lied to during buying, building and warranty. Don’t trust or buy from them terrible company
Lennar responded:
Hi Timothy, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good homes
- John D.
- Verified HomeBuyer
- March 14, 2020
- Merced, CA
The team was very responsive and helped with subsequent issues that arose after the house passed (such as appliance issues and etc..)
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Love my new home!!!
- Christianna L.
- Verified HomeBuyer
- March 13, 2020
- Raleigh, NC
Tony our contractor was THE BEST!!! He responded quickly to questions and concerns. He was friendly, professional, efficient and a pleasure to work with! Have not had any issues since the purchase about 6 months ago...knock on wood... Very happy so far!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good but not excellent
- Adjoa O.
- Verified HomeBuyer
- March 11, 2020
- Ruskin, FL
Good but not excellent. I gave the review good but not excellent because the structure of the building is good but the finishing touches is not great . The plumbing fixtures are very cheap we’ve been here for just four months and some of them are shaking from the walls already, The door knobs are very cheap as well And for a new homeowner I feel like you have to just move in and relax and not stress about stuff like that. The last thing is how do you build a whole complex with 2 dog parks without a play area for kids ?
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - Materials really cheap for the price of the house , the tile
- Francisco A.
- Verified HomeBuyer
- March 09, 2020
- Davie, FL
Materials really cheap for the price of the house , the tile in the bathrooms and kitchen does not have enough cement looks crooked. We did replace the tile ourselves. the garage finished is very rustic, Is not enough space between the lower cabinets kitchen and the refrigerator to open the door . the cobble stone in the front is dirty looks old already. mostly the contracts does not speak very well about lenar. I did not know this before
Lennar responded:
Hi Francisco, thank you for your feedback about the quality of your home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Overall experience has been below average. However, Mitch and Jonathan have been very responsive.
- Bahma T.
- Verified HomeBuyer
- March 09, 2020
- Apex, NC
Overall experience has been below average.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Great Sales Team and Site Construction Manager but Terrible Customer Service Field Lead
- Garry H.
- Verified HomeBuyer
- March 09, 2020
- Hanover, MD
First off, I’d like to make it very clear that the following team members with Lennar have been phenomenal and are NOT the focus of this review: Sales Department, Loan Offices, Title and Closing, and Site Construction Manger. These have all be a great crew to work with and I do not want anyone to think ill of them. They have done everything in their power to deliver a quality product in a timely manner (ahead of schedule) to my family and me. They cannot be thanked enough. Sadly, the focus of the negative review is on the customer care field representative. He has been a disaster to work ...
Lennar responded:
Garry, thank you for taking the time to provide us with your feedback. We are sorry for any delays or inconvenience you experienced after moving into your home. We would like to address this with the appropriate management team to ensure this doesn't happen again. Please send us an email to corporatecustomercare@lennar.com with your contact information and home address so we can address this.
Total Score 2
Quality 2
Trustworthiness 5
Responsiveness 1
Lennar - House is still not finished.
- Anonymous
- Verified HomeBuyer
- March 08, 2020
- Pensacola, FL
House is still not finished. Workmanship is shorty. Repairs are not even scheduled timely and rarely completed when scheduled
Lennar responded:
We are sorry for any delays or inconvenience you may be experiencing during your home building process. Please send us an email to corporatecustomercare@lennar.com with your contact information so we can have the proper management team review and address the situation with you.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Home Value
- William D.
- Verified HomeBuyer
- March 08, 2020
- Anna, TX
Bathroom room fixtures are of less expensive value. One bathroom the fixtures have already became loose. For 236k, you only get a cookie cutter type home with tiny closets in extra bedrooms. No storage space.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Great family home.
- Leslie T.
- Verified HomeBuyer
- March 08, 2020
- Tulare, CA
We appreciate the sturdiness and included comforts of our new Lennar home. It is a great home to raise a family in.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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