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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21067 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21067 Reviews

Star Rating Breakdown

5 ★ 8799

4 ★ 3911

3 ★ 3488

2 ★ 2228

1 ★ 2635

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Selling agent was courteous and responsive.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Ramsey, MN

Selling agent was courteous and responsive. Our final walk through went well and the contractor who assisted us with that was great as well. Since moving in we've had a few issues lennar and Amazon have come out to address. Lennar was quick to come out the first time but we seemed to have been lost in the shuffle and had to call/message the general contractor multiple times to get him to send guys out. Amazon was quick to respond and took good care of us when we had problems with the smart home features.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - Great customer satisfaction

  • Janice E.
  • Verified HomeBuyer
  • March 04, 2020
  • Little River, SC

Great customer satisfaction

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

First Time Home Buyer

  • Thomas E.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

This has been an overall great experience. My construction manager has been nothing but amazing. I know he's busy but always get my issue resolved. We have had a few problems after we moved in and they were addressed fairly quickly. I am happy to own and be able to grow with my family in a Lennar Home. Thanks for everything.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Love the house, Lennar staff is quick to respond to any questions

  • Darla E.
  • Verified HomeBuyer
  • March 04, 2020
  • Jarrell, TX

Love the house, Lennar staff is quick to respond to any questions I have.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

Mediocre at Best

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Sparks, NV

Purchased home after a huge fiasco regarding pricing. Felt like I was dealing with a fly by night home consultant. Had to make a deal with the finance department after the quoted price jumped $40K in two days. Bumps along the building process, mistakes fixed. The kitchen island support and other walls are so crooked, hanging pictures is challenging. We finally have a home warranty rep who appears to be getting the ball moving on several repairs. If the house did not have a spectacular view, we would have bought elsewhere. A production home is a production home.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Just terrible new home owner experience.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Woodstock, GA

Just terrible new home owner experience. Definitely will not buy Lennar home again. This was my first time buying it and I ignored the reviews that sad bad about Lennar but now I know.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com if there is anything we can do to assist and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 4

Lennar - From the day we moved in we had issues.

  • Amie W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

From the day we moved in we had issues. Had to plead with people to come fix anything. Mt bathroom floor is now squeaking!

Lennar responded:
I'm sorry to hear you are experiencing delays in getting your concerns addressed. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can look into your items and have them documented and addressed properly.

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

Average home builder

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Minooka, IL

Building quality is not the best.

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - It took from September 2019 until January 2020 to get some of

  • Douglas W.
  • Verified HomeBuyer
  • March 04, 2020
  • Reno, NV

It took from September 2019 until January 2020 to get some of the issues resolved from my final walk through

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

First time home buyer

  • Jacob C.
  • Verified HomeBuyer
  • March 04, 2020
  • San Antonio, TX

Love Lennar, really happy with my purchase

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great first home

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • North Las Vegas, NV

I love my home!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar seems good but could be great!

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Liberty Hill, TX

Lennar has some really nice floorplans and finishes but the process could be better. The super we had kept lying to us instead of looking into things. For example, we asked about the flooring and he said the flooring was glued down but when the flooring needed to be repaired we found out it was floating flooring. For a track builder there were so many inconsistencies from one house to the other. Not too sure if we would buy another Lennar home.

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

6 months after purchase

  • Kimberly D.
  • Verified HomeBuyer
  • March 04, 2020
  • Fort Mill, SC

Boy have I changed my opinion, and not for the better.

Total Score 3

Quality 2

Trustworthiness 1

Responsiveness 3

Not impressed !

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Carmel, IN

Had a prior Lennar home, felt would be similar in good built quality , not impressed , have had issues with cabinets, cracks , poor built quality and over all fair !

Lennar responded:
Thank you for taking the time to share your comments with us. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can have the appropriate management team review the situation for you.

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 2

Overselling but they earned the trust and respect

  • Barbara J.
  • Verified HomeBuyer
  • March 04, 2020
  • Venice, FL

This is my first home purchase ever, so consider me a novice in home buying despite my research done ahead of time. They do earn your trust but in the beginning, it is so full of selling you this and that, false promises, etc. For example, my salesperson promised me a sound proof door considering that was a deal breaker to buy one of the last remaining houses in the community. 6 months later, still no door and learned that this should not have been made. I hate having to out work orders in only because I know the house is settling and it may require to have the contractors come out more ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Purchasing a home for $660k I would expect the home to at least

  • Osvaldo M.
  • Verified HomeBuyer
  • March 04, 2020
  • Miami Lakes, FL

Purchasing a home for $660k I would expect the home to at least be ready and for the workmanship to be perfect. There was a lot of things that were done incorrectly and I had to get corrected after closing as well as things that look half finished with little effort done to it. Again not what I expected after spending so much money on a home and with the caliber name of Lennar.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Lennar - There are a lot of chips in our tiles and our home is not square

  • Jamison N.
  • Verified HomeBuyer
  • March 04, 2020
  • Fresno, CA

There are a lot of chips in our tiles and our home is not square in most places. However, Gabriel and his team have been incredible in responding to our issues. Also, we purchased our solar (instead of taking the PPA). The solar company you use is awful, and I would recommend not buying from your company because the issues we have had. It is estimated that we lost a months mortgage payment to their lack of diligence, and inept ability to communicate where their customers. I honestly have told people to go to other builders due to your choice of solar company. Other than that, I love our home.

Total Score 4

Quality 3

Trustworthiness 5

Responsiveness 5

9502 Eastern Sky Lane

  • Michael M.
  • Verified HomeBuyer
  • March 04, 2020
  • Richmond, TX

Great house! We love it. The whole Lennar team was fantastic!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

  • Dorian C.
  • Verified HomeBuyer
  • March 04, 2020
  • Las Vegas, NV

I bought a model home and the replaced things out of the home after i signed the contract. Someone needs to call me to get this fixed.

Lennar responded:
Hi Dorian, thank you for your feedback about your purchase of the model home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 5

Trustworthiness 1

Responsiveness 1

Quality end result with some poor attention to detail

  • JAMES T.
  • Verified HomeBuyer
  • March 04, 2020
  • Saint Johns, FL

The house we bought overall is excellent and, especially with the lot size, is a great price. There were definitely some issues that required us to call out techs multiple times after we moved in.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Excellent people

  • David K.
  • Verified HomeBuyer
  • March 04, 2020
  • Mount Holly, NC

The staff are excellent people who do their job’s well

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Quite disappointing for a returning buyer

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Raleigh, NC

I went with Lennar thought I had few other options, based on my first home experience which was positive. This time the house got into series of repairs in first month. Now, I’m following up for reimbursement but the response is very slow

Total Score 3

Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Buying process was not transparent

  • Juan L.
  • Verified HomeBuyer
  • March 04, 2020
  • Hialeah, FL

Buying process was not transparent

Total Score 3

Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - Great experience.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Forney, TX

Great experience.

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

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