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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21067 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21067 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Great Service

  • Timothy H.
  • Verified HomeBuyer
  • March 04, 2020
  • Thornton, CO

All of the people involved from Lennar were easy to work with.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Meh.

  • Devon N.
  • Verified HomeBuyer
  • March 04, 2020
  • Davie, FL

For the price, you’d be better off buying an old house and renovating it to your personal standards.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

What you see is what you get

  • Henry R.
  • Verified HomeBuyer
  • March 04, 2020
  • Algonquin, IL

Builder should be more open to homeowners requests

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - The LENNAR team has done an outstanding job

  • Kaylee A.
  • Verified HomeBuyer
  • March 04, 2020
  • Jarrell, TX

The LENNAR team has done an outstanding job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Good experience.

  • Erik M.
  • Verified HomeBuyer
  • March 04, 2020
  • Lakeville, MN

Good experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Lennar has been great to respond to our limited issues.

  • Brandon G.
  • Verified HomeBuyer
  • March 04, 2020
  • Arvada, CO

Lennar has been great to respond to our limited issues. Wish the quality of paint and finish was higher.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Best home buying experience I’ve had

  • John W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

The home was built very well. The process was great no complaints with lennar at all! Only issues were with Cal Atlantic they were the worst and wouldn’t recommend them ever!!!!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Construction manager made this experience poor at best

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Holly Springs, NC

To begin with, we picked the house and lot so not a spec home. We were told we had time to add options so the day after signing we asked to add a laundry sink but was told we were too late for this request. Same thing for laundry cabinets! I blame this on the on-site agent giving wrong info. Apparently once you sign, you can’t make any changes so know what you want beforehand. Our house had a roof and almost to drywall before we had a single meeting with construction manager. I made them pause until we had a predrywall inspection done. It was given to the construction manager right afterwards ...

Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I apologize for any delays or miscommunication that may have taken place during your Home building experience. We understand the need for clear communication and understanding from both our side and the side of the customer. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can address this matter with the appropriate management team and ensure it doesn't happen again.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Good homes

  • Wilfredo M.
  • Verified HomeBuyer
  • March 04, 2020
  • Riverview, FL

Good homes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar Russo Groves

  • Carlos L.
  • Verified HomeBuyer
  • March 04, 2020
  • Humble, TX

Great layout and home. Customer Service and Construction Manager have been fantastic.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Still missing items

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Kissimmee, FL

Still missing numbers on my mailbox No hot water in kitchen sink

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - Customer service is absolutely hands down the worst in the business!!

  • Jerry J.
  • Verified HomeBuyer
  • March 04, 2020
  • Thompsons Station, TN

Customer service is absolutely hands down the worst in the business!!

Lennar responded:
Hi Jerry, thank you for your feedback about your experience with our Customer Service. We are sorry to hear about this and hope that you've gotten assistance with your home. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Nice brand new home but you'll notice quickly that the materials

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Lake Wylie, SC

Nice brand new home but you'll notice quickly that the materials used are not high quality!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Really good

  • Desmond S.
  • Verified HomeBuyer
  • March 04, 2020
  • Cary, NC

Really good . So far everything seems to be good so far

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worst experience, my 4th home!

  • Kathryn G.
  • Verified HomeBuyer
  • March 04, 2020
  • Royal Palm Beach, FL

We closed on our house in September and there is still items from our walkthrough that have not been corrected. Lennar doesn’t care about us as customers AFTER we sign on the dotted line! The workers that they have working for them are horrible and do horrible work! Moving here from Atlanta, we always heard good things about Lennar but from this experience we will never buy a Lennar home again. We are active duty military and shared our experience with fellow service members as well.

Lennar responded:
I would like to thank you for your service to our country and for sharing your feedback with us. I'm sorry for the delays you've experienced in getting items corrected in your home. It's important to us that you feel comfortable and are satisfied with your new home after closing. Please send us your contact information and address to corporatecustomercare@lennar.com so we can properly review your concerns and address them with our team.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

2nd Rate Workmanship w/UNACCEPTABLE Customer Service

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Boynton Beach, FL

Straight to the point 1. POOR Communication 2. 2nd rate workmanship (sloppy work, stain where there shouldn't be, carpet not tacked down properly and cut short of baseboards, clean your house before you move in paint, dust, and caulking everywhere. Be the person who points out every tiny little thing, if you don't you will spend months trying to get it corrected. 3. ZERO follow through on walk thru issues (6 months and I still have blue tape and work not complete) If it wasn't for my continuous follow-up nothing would have gotten done. As a first time homebuyer shocked at the lack of ...

Lennar responded:
Thank you for your feedback about your home. We are sorry to hear about the various difficulties you described. We hope your items have been addressed, but please email us at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Terrible Quality

  • Caitlyn M.
  • Verified HomeBuyer
  • March 04, 2020
  • Riverview, FL

Lennar focuses on quantity rather than quality! I moved in my new home in September and have had nothing but issues! I would never recommend a Lennar home to anyone.

Lennar responded:
Hi Caitlyn, thank you for your feedback about your home. We are sorry to hear about the issues you described and we hope things have improved. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 4

Lennar - Great service.

  • Trisha G.
  • Verified HomeBuyer
  • March 04, 2020
  • Cibolo, TX

Great service. I love my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My new house

  • Eugenio V.
  • Verified HomeBuyer
  • March 04, 2020
  • Davenport, FL

I love my house. Sales person was great, everything was great including the closing. After closing a couple of things change. Attention to some pending things before closing still pending. Main lock is not working and one of the led recesses light stop working.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Mixed experience I would say

  • Francis F.
  • Verified HomeBuyer
  • March 03, 2020
  • Apex, NC

I think I will come direct to the issue. Tony, who was previous construction mgr, was understanding and able to make myself and wife comfortable with the home given its newly constructed and with followup issues which are understandable. However, Tom who took over wasn't customer focused or neither informative. I need to call him almost 10 times to have the same issue addressed, as each time they would fix it temporarily. And now I am still having issues with my doors and he seems to have his own explanation on how those specific doors should work vs rest of the doors.

Lennar responded:
Hi Francis, thank you for taking the time to share your experience with us. I apologize for any delays or miscommunication you experienced. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can help get this properly addressed for you.

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 1

Lenner American Worse builder , No truthworthy company and poor contraction contractors.many thinks

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2020
  • Centreville, VA

any one trying to buy with lanner please contact the people those buy house. They promise so many thinks but as soon you sign the contract they will forget you completely. I have so many issues with the builder and not solve any think. All workman ship is very poor and not good Job; Please ***think before

Lennar responded:
Thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

I would not buy Lennar again

  • Trinity E.
  • Verified HomeBuyer
  • March 02, 2020
  • Wimauma, FL

The house is built fast and cheap. Workmanship is poor quality. Home advertises as "comes with everything", but it doesnt come with essential items you would expect from a home; such as coach lights, door bell, sliding door bug screen, drawers in any bathrooms and list goes on. Lennar also did not disclose very important information such as; we live next to landfield, and many more information would have made us not move here if we knew. I won't be buying lennar again nor will i ever recommend them to anyone i know.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can address your concerns with you as soon as possible.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Happy with my home

  • Julie S.
  • Verified HomeBuyer
  • March 02, 2020
  • Bulverde, TX

As with any new home, I had a few issues that needed to be addressed, but they have been promptly taken care of. They have a terrific crew of people. The home itself is beautiful and I absolutely love it!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Warranty department is horrible

  • Nathan P.
  • Verified HomeBuyer
  • March 02, 2020
  • Thornton, CO

Warranty subs don’t finish on the same day and don’t clean up. I have missed a lot of work due to this. I am also waiting on fix to my carpet padding that has a lot of hard plastic chunks in it?

Lennar responded:
Hi Nathan, thank you for sharing your feedback about your experience with the warranty team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Disapointed

  • Jacquelynn S.
  • Verified HomeBuyer
  • March 02, 2020
  • Corcoran, MN

The quality of workmanship is awful. The quality of the product is awful. The contractors don't communicate with each other therefore leaving a less than standard quality product for the homeowner to fix. We moved in in Sept and we're still dealing with issues like placing a bathroom mirror over an outlet, tile cut wrong and showing the floor underneath, kitchen faucet disconnecting from the counter, wrong caulk in the entire basement, water filtration system was put in wrong, permanent footprints, broken and crooked heat vents, and so on. I could go on but will stop there. I cannot say in ...

Lennar responded:
Hi Jacquelynn, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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