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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21067 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21067 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Should be better

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • San Antonio, TX

Lennar is always quick to respond to an issue, how ever I have had to contact you for the some of the same issues ore than once because it isn't getting done properly the first time. I expected top notch done right the first time kind of work from Lennar.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - The Homes are really nice and provide many features.

  • Tabetha W.
  • Verified HomeBuyer
  • February 26, 2020
  • Murfreesboro, TN

The Homes are really nice and provide many features....The quality of materials used verses the price point is not the same. I would expect more custom features such as kitchen doors as glass and not the inexpensive particle wood. Regulating air and heat in a two story home is difficult and that must be checked prior to new owners moving in....Overall, I am pleased with this home, there are just minor issues we wished could have been looked at and reviewed....

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Worst customer service ever, lowest quality materials.

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Centreville, VA

From start to now my whole experience was horrible with Lennar. Still having issues. They sold me a house without making the proper drainage. Even the site work is not done yet. The house is falling a part. Will Never ever buy from them and recommend to keep away from this company. The problems never end. After the closing almost every day we are having a fixing job.for example I’m expecting another crew today...! Ridiculous..!

Lennar responded:
Thank you for sharing this feedback about your experience. Please send us a message at corporatecustomercare@lennar.com with your concerns, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Poor workmanship and ZERO follow up

  • Gabriel G.
  • Verified HomeBuyer
  • February 26, 2020
  • San Antonio, TX

Sales experience was great. The construction managers have been horrible, do not do what they say they are going to do and have zero follow up, I have over 15 hollow tiles in my house that I’ve been trying to get fixed for almost 6 months. I’m still missing parts to my cabinets. Worst construction management team I have ever dealt with.

Lennar responded:
Thank you for sharing your experience with us. I'm sorry for any delays or miscommunication you may have experienced in getting your tiles addressed. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can get this addressed for you.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Ok now, but the process was miserable

  • Keith K.
  • Verified HomeBuyer
  • February 26, 2020
  • Winter Garden, FL

We are in our new Lennar house, and like it, but it was months late with us in a hotel. Minimal communication ( none from actual construction personnel). Moved in finally with no certificate of occupancy, many items incomplete that took weeks to complete. The company does some things beautifully, but then cheapens it. For example , the bathroom tiling is gorgeous, then they put the cheapest lights and fixtures possible, mentioning that you change them you void your warranty.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can look into your concerns and get them properly addressed.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Happy customer

  • Katrina H.
  • Verified HomeBuyer
  • February 26, 2020
  • Richmond, TX

Listened to my concerns, fixed my problems and never gave me a hassle about anything. Quick, reliable and great customer service

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent experience

  • Sarbjit T.
  • Verified HomeBuyer
  • February 26, 2020
  • Avon, IN

It was an excellent idea to go with Lennar.All the people we were in contact with were exceptional in their jobs.Very pleased with our choice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Pleased, but not ecstatic

  • David W.
  • Verified HomeBuyer
  • February 26, 2020
  • Riverview, FL

After living in the house for a couple of months, my wife and I notice that there are paint spatters on the carpets and other flat surfaces, uneven floors on the second floor, poor grout cleanup on floor tiles through out the house. Agreed that these items are not huge issues (except for the uneven floors upstairs) but with these issues, 5 stars is not possible.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Love our Forever Home!

  • Laura S.
  • Verified HomeBuyer
  • February 26, 2020
  • Volo, IL

We had a wonderful experience with the purchase of our new home. From selection to construction and completion - everyone was helpful and great to work with. We love our home and are happy to call it our force home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time home buyer/va loan

  • David R.
  • Verified HomeBuyer
  • February 26, 2020
  • Sun City Center, FL

While the sales contact I worked with did seem like a used car dealer, he did stay late to get the sale. Lennar hasbeen caught with their hands in the cookie jar a few times. Lennar owns Eagle Mortgage and Eagle Mortgage owns the appraisal company. This allows them to get to closing quickly, which is very nice for the buyer. It also makes it very easy for lennar to put loan packages together that it shouldn't. I am lucky, most of the process was easy and efficient. It's not the best build quality in the final touches, but it is a solid house.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

No trust in Lennar

  • Bryan T.
  • Verified HomeBuyer
  • February 26, 2020
  • Wimauma, FL

We were excited to be buying a brand new home in a great community. We trusted our construction manager that they were resolve issues and unfortunately we are now five months later and still battling to have items fixed. Do not trust them and get everything in writing.

Lennar responded:
Thank you for taking the time to provide us with your comments. We are sorry for any delays you may have experienced in getting items addressed in your home. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can get your items addressed for you.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Wouldn’t Buy Again

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Perry Hall, MD

We moved in 7 months ago and have had workers here over 10 times. Rude office staff, subfloor issues, flooring issues, broken dryer, issue with kitchen sink, broken raucouses, broken doorbell, hole in floor, broken tread on staircase, etc. Had we known Lennar had poor craftsmanship, we would never have purchased this home. Do not recommend this builder.

Lennar responded:
Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced with items in your home. Please email us with your address and contact information at corporatecustomercare@lennar.com. We would like to review your concerns and address them as soon as possible.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Lennar - The house is nice but trying to get any issues corrected is nearly

  • Peggy O.
  • Verified HomeBuyer
  • February 26, 2020
  • Bastrop, TX

The house is nice but trying to get any issues corrected is nearly impossible. Not sure I’d go with Lennar again.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Great on the front end but not so great on the back end

  • Wendy S.
  • Verified HomeBuyer
  • February 26, 2020
  • Austin, TX

We have known issues from the final walk through that have yet to be addressed. Reported issues after the sale are still sitting in a pending status 3 months later

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Disappointed

  • Christine M.
  • Verified HomeBuyer
  • February 26, 2020
  • Elk Grove, CA

Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.

Lennar responded:
Hi Christine, thank you for sharing this feedback about your experience. We truly hope things have improved for you. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 3

Excellent

  • Roberto C.
  • Verified HomeBuyer
  • February 26, 2020
  • Miami, FL

Very Happy with our New Home ! Thx Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Many defects

  • Jose V.
  • Verified HomeBuyer
  • February 26, 2020
  • Auburn, GA

House has many defects, they keep coming. Hopefully they won’t be more sticking out!!!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Home after 6 months

  • James H.
  • Verified HomeBuyer
  • February 26, 2020
  • Fort Myers, FL

Overall satisfaction of the home is good the overall satisfaction of the construction going in around the home is terrible. I understand the consequences of living in an area with construction but didn’t realize it would be like living in a war zone. They take little to no pride in keeping the work areas and surrounding lots clean.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Unfixed and unresolved Issues

  • Adebusola G.
  • Verified HomeBuyer
  • February 26, 2020
  • Hanover, MD

The sales team and the builder were amazing. I have had very terrible experience with customer service. My doorbell stopped working and it took 2 months before I could get it fixed. I have outstanding repair work, and I have had 2 no call no shows and last time a Manager actually stopped by and promised things will be resolved quickly. I have not heard anything. Part of my door was broken before moving in. It is still broken and no one has come to fix it. Overall, the customer service team are unreliable and don't particularly care about the customer. This aspect has been a terrible and ...

Lennar responded:
Thank you for taking the time to provide us with your experience. I apologize for any delays you may have experienced in getting these items addressed. Please send us an email to corporatecustomercare@lennar.com and provide us with your address and contact information. We would like to get this matter reviewed and addressed by upper management as soon as possible.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Happy with home but?

  • Carlos V.
  • Verified HomeBuyer
  • February 26, 2020
  • Fort Myers, FL

Buyer beware that the repair process after you own is not very good. Simple items take a while to correct. Often the customer care team communicates a repair date as a completed work, when actually nothing has been done and it may take several more weeks to resolve. My advice is get it all 100% prior to close and do a complete and through inspection to minimize issues. Don’t accept the sales line that it will all be completed, that will just lead to frustration on your part.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

easy building experience

  • Matthew M.
  • Verified HomeBuyer
  • February 26, 2020
  • Gold Canyon, AZ

From the first contact with Stephanie at the sales office to the final walk though with Maurice the experience was excellent. I have built homes in the past and this was the best experience yet.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Excellent experience all around!

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Waxhaw, NC

Excellent experience all around!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible overall experience

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Charlotte, NC

The builders completely missed our change request order, had we not found it ourselves by driving by, it would have not been caught u til too late. This happened twice during the build. And don’t even think about trying to use their financing company, most unprofessional and joke of a lending company

Lennar responded:
Thank you for your feedback about your experience. We truly hope things have improved for you. Please send us a message at corporatecustomercare@lennar.com if you would like to share more and we will research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 2

Great Experience!

  • Jason N.
  • Verified HomeBuyer
  • February 26, 2020
  • Prosper, TX

The process was easy and everyone was extremely helpful and friendly. And we love our house!!! Great experience through and through.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Excellent service

  • Rupesh G.
  • Verified HomeBuyer
  • February 26, 2020
  • Thornton, CO

Excellent service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

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