Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20216 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Very disappointed
- Nelson 2.
- Verified HomeBuyer
- February 26, 2020
- Lakewood Ranch, FL
Lennare has repeatedly dropped the ball. They have not done anything that told us they would do when we bought. We closed in good faith, because they agreed to to fix avery long list of problems with our home. They have made excusses, take short cuts, tried to misslead us. Overall I have no trust or confidence that they do business with honor. I would never recomend them to anyone!
Lennar responded:
Hi Jeffrey, thank you for your feedback about your experience. We are sorry to hear about these difficulties and we truly hope things have improved. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Worst customer service ever, lowest quality materials.
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Centreville, VA
From start to now my whole experience was horrible with Lennar. Still having issues. They sold me a house without making the proper drainage. Even the site work is not done yet. The house is falling a part. Will Never ever buy from them and recommend to keep away from this company. The problems never end. After the closing almost every day we are having a fixing job.for example I’m expecting another crew today...! Ridiculous..!
Lennar responded:
Thank you for sharing this feedback about your experience. Please send us a message at corporatecustomercare@lennar.com with your concerns, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Lennar did not deliver.
- Ryan S.
- Verified HomeBuyer
- February 26, 2020
- Boynton Beach, FL
Lennar did not deliver.
Lennar responded:
Hi Ryan, thank you for your comment. Please send us a message at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Home
- Jean H.
- Verified HomeBuyer
- January 26, 2020
- Orlando, FL
Home was promised in March. It was not delivered unitl the end of May. At the end of the quarter ( so it would look good on financials). A week prior to closing, we completed the home walk with lennar rep. 3 full pages of damaged items, inop equipment, broken tub and tile. Day of closing (7 days later) nothing was done. Some Repairs were done but here we are 8 months later, im still waiting for the last 4 items to be completed. NO SENSE OF URGENCY SINCE THEY ALREADY HAVE MY MONEY!
Lennar responded:
Hi Jean, thank you for sharing your feedback with us. We apologize for the quality issues and closing delay you experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
No quality, only quantity.
- Jeremy M.
- Verified HomeBuyer
- December 05, 2019
- Ladson, SC
Poor workmanship, over-promised and under-delivered. Needs to slow down the build process and monitor progress at all stages. Quality issues range from driveway, framing, drywall, paint, flooring, electrical, and air conditioning.
Lennar responded:
Hi Jeremy, thank you for taking time to share your thoughts. We would like to apologize for the quality issues you have experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
If I could give a NEGATIVE 5 stars I would!!!
- Vincent L.
- Verified HomeBuyer
- November 29, 2019
- Murfreesboro, TN
PLEASE PLEASE DON'T BUY LENNAR!!!First off Lennar baits customers in and ever so slightly switches what the customer paid for. We paid a lot more for a premium lot. We were told by our sale person that nothing or no one would build or construct behind us. We came home and found the area behind us staked off for a walking trail. There went our privacy right out the window. Do you think Lennar was professional enough to ever let us know anything about it? Now Lennar is saying that they knew nothing about the walking trail and that we have to direct our concerns to the city and the ...
Lennar responded:
Hi Vincent, thank you for sharing your comments about your new home buying experience and subsequent warranty service. We are sorry to hear about the issues you described. I hope you have been assisted with these items. If not, please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not Good
- Lawrence L.
- Verified HomeBuyer
- November 28, 2019
- Tampa, FL
I never take these surveys but always will for Lennar. Out experience has been atrociously poor. 1 star is not a low enough rating. Ridiculous amount of issues with house and horrible customer service.
Lennar responded:
Hi Lawrence, thank you for sharing your comments about your experience. We apologize for the issues you have faced with your home since moving in. If you would like us to follow-up on anything, please send details to corporatecustomercare@lennar.com and we will review. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality at a premium price.
- Richard M.
- Verified HomeBuyer
- November 28, 2019
- Eagle Mountain, UT
Lennar cuts every corner and does not honor its warranty. They are unresponsive, rude and do not do proper repairs.
Lennar responded:
Hi Richard, Thank you for sharing your comments about your home. We are sorry to hear about the issues you've had and hope that you've been contacted and repairs have been completed. If not, please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Have problems that need to be taken care of
- William L.
- Verified HomeBuyer
- November 28, 2019
- Cypress, TX
Have problems that need to be taken care of Have a Kēvo that has never worked and now they say I have to pay $120 to have it set up and maybe it will work if not then they will replace it maybe
Lennar responded:
Hi William, thank you for sharing your comments about your experience. We apologize for the issues you described. If you would like us to follow-up on anything, please send details to corporatecustomercare@lennar.com and we will review. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Poor Quality
- Brian S.
- Verified HomeBuyer
- November 26, 2019
- Vero Beach, FL
I wish that I never purchased a Lennar Home
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Not at all satisfied.
- Keerthi N.
- Verified HomeBuyer
- November 26, 2019
- Cumming, GA
Not at all satisfied. Poor workmanship
Lennar responded:
Hello Kerthi, thank you for taking the time to share your comments with us. If you would like to share more about your experience, please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar bit more than they could chew when they took over Cal Atlantic
- Anonymous
- Verified HomeBuyer
- November 25, 2019
- Atlanta, GA
After moving into my first new home, I quickly learned that I should have done much more research on homebuilders before signing the initial contract. 15 of 17 of my neighbors, myself included, who all bought brand new $400k+ townhomes, have had the WORST first home buying experience with Lennar. Starting from our unreliable and gossiping builder to the terrible corporate warranty request process and service. During closing, the real estate attorney even stated that many other buyers have had similar complaints and issues with Lennar. While sharing my home despairs, I also learned of a family ...
Lennar responded:
Thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described and hope that you've been able to get some assistance with the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar not the way it use to be
- Michele F.
- Verified HomeBuyer
- November 25, 2019
- Vero Beach, FL
We bought 2 Lennar homes in the past. We had no real issues with them. This home in Verona Manor has been a headache for us, from broken appliances to water leakage. The response time on getting things fixed is the worst I have ever experienced. I would have love to have given Lennar a great review, but I feel that to make a company great you need to know what your workers are doing and that can hurt a reputation that Lennar held for so long.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
We’re still waiting for our 30 walk though and we moved to our home in May!
- Kristoffer S.
- Verified HomeBuyer
- November 25, 2019
- Phoenix, AZ
Lots of our concern were not address and still waiting for answer
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Subpar
- Timothy B.
- Verified HomeBuyer
- November 24, 2019
- Margate, FL
The materials used are cheap. The craftsmanship put in to the home is cheap. There’s so many peoples and the customer service line refuses to fix them. Always finding a loophole. My first review was denied. Concrete is crumbling. Grout is crumbling. The home is 6 months old.
Lennar responded:
Hi Timothy, thank you for sharing your experience. We apologize for the issues you have faced with your home over the past 6 months. If you could please send us additional details for your home to corporatecustomercare@lennar.com, we will follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad
- Maria M.
- Verified HomeBuyer
- November 22, 2019
- Orlando, FL
Terrible. Never buy again with you
Lennar responded:
Hi Maria, we would like the opportunity to follow up on your experience. Please send us a message at corporatecustomercare@lennar.com with more details, thank you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Until today I am trying to change the door of the house entrance
- Alexandra M.
- Verified HomeBuyer
- November 21, 2019
- Saint Cloud, FL
Until today I am trying to change the door of the house entrance because it is a shame and nobody is responsible and I never really through that I would have such a bad experience for different reasons at home
Lennar responded:
Hi Alexandra, we appreciate you taking time to leave a review of your experience. Could you please send us a note at corporatecustomercare@lennar.com, so we can follow up on the issue with your door? - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
The design of the house is beautiful
- Cesidio T.
- Verified HomeBuyer
- November 21, 2019
- Orlando, FL
The house has many problems and of which many have not been solved most of the problems are minor
Lennar responded:
Hi Cesidio, thank you for taking time to share a review. I apologize for the issues you have faced with getting items resolved. Please email any outstanding items to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - 5 different managers.
- Bruce P.
- Verified HomeBuyer
- November 21, 2019
- Harmony, FL
5 different managers..100 calls before response...then weeks before something is complete
Lennar responded:
Hi Bruce, thank you for sharing your comments. We are sorry to hear about the issues with your service team. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items and we will follow up with the management team. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
The worst experience I had in my life.
- Jose R.
- Verified HomeBuyer
- November 21, 2019
- Kissimmee, FL
I bought to houses with Lennar I still got damage in both.the do not fixed and managers and employees treat people like garbage.
Lennar responded:
Hi Jose, thank you for taking time to share your experience. I apologize for the issues you have faced regarding your homes and personnel. Please email us at corporatecustomercare@lennar.com, so we can follow up with the management team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
A lot of issues for a new house
- Kenneth J.
- Verified HomeBuyer
- November 21, 2019
- Haslet, TX
I chose a house that was already built. They never did anything I asked on the final walk. After I moved in, I had a lot of issues. They had to replace the vinyl flooring in the house. That was a nightmare experience. I fence is falling apart after only 5 months. I have to have the structure evaluated for a possible foundation issue. I wish they would just take the house back.
Lennar responded:
Hi Kenneth, we are sorry to hear about the issues with your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Broken pipe
- Mehmet E.
- Verified HomeBuyer
- November 19, 2019
- Austin, TX
I had a terrible warranty request experience with Lennar Homes
Lennar responded:
Hi Mehmet, thank you for taking time to share your experience. I would like to apologize for the issues you have experienced with warranty requests. Please email any outstanding issues to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New home
- Anonymous
- Verified HomeBuyer
- November 17, 2019
- Charlotte, NC
Definitely did not do quality work. Fir as much as I paid I could have chosen a better builder.
Lennar responded:
Thank you for sharing this feedback about your new home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Would not recommend to anyone
- Brian H.
- Verified HomeBuyer
- October 25, 2019
- New Braunfels, TX
LENNAR has no oversight or process to follow up on issues after the sale. Had 30 day walkthrough to see what need to be addressed haven’t been back since. That was 4 months ago. Wish they had a negative star all categories would receive a negative rating workmanship was poor at best. But they don’t care not there house just a paycheck for the workers.
Lennar responded:
Hi Brian, thank you for taking the time to share your comments. We are sorry to hear about the difficulties you've had. If you could please share any outstanding items with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor craftsmanship!!!!!!
- Raul O.
- Verified HomeBuyer
- October 10, 2019
- Homestead, FL
the worse in getting warranty repairs completed. This is the first and last time I buy a Lennar home
Lennar responded:
Hi Raul, thank you for your feedback. We are sorry to hear about your difficulty in having warranty repairs completed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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