Lennar Reviews

I would give 0 stars if I could!!!!!! My experience with Lennar has been HORRIBLE outside of the person I worked with in finances. I have been lied to by the sales department, construction manager, lawn company, HOA and warranty company. My home was poorly built and now I have to put in service request to have patch work done, when they people doing the work decide to show up. When someone FINALLY comes, rather complete the work the error is pushed off on another trade. I really wish Lenna would stand behind the quality they advertise during the showing.

Its always great when I contact the warranty department, get a date scheduled, and then nobody shows up or contacts me to reschedule.

They state they’re the leading builder of QUALITY homes, which demonstrate COMMITMENT to customers, OUTSTANDING construction, and dedication to EXCELLENCE in homebuying. In our experience, they do not practice what they promote or have written as their core priniples; Quality —- Value —- Integrity. From the beginning of our home buying experience (started June 2018), to our current new homeowner status (moved in late spring 2019), we do not find we’ve been given the quality, value or integrity we’ve been promised. As new homeowners we find the “Customer Care Representatives” to need a title change of “Lacking Care Consultants”... they respond ONCE with a “I forwarded the problem to another department”, but they don’t give any other information or solution to your concern/problem...THEN it becomes your job to follow-up, remind them of said issue, document EVERYTHING & include pictures, as well as continue to ask detailed, specific questions, because they respond with a “I haven’t heard anything yet, still waiting”... then give a reason (AN EXCUSE) of why it will take awhile & how we (the customer) need to be patient. Currently we are dealing with flooding issues, and after reaching out to multiple people in Customer Care, the Lennar sales office @ the welcome center, & our HOA, the QUALITY & COMMITMENT to us as customers, and our environmentally protected area (in which the flooding caused major run-off of construction debris & trash to go into the lake, let alone cause damage to our property) seems to be of little VALUE. We did receive ONE response saying they did something to help drain the water, however, the evidence of the clogged grates & TRASH (seriously, they LEFT the trash that is all over the grates), remains exactly the same, even after 5 days. But as Anthony, the Lennar sales guy said, (over a week ago after I HAD TO FOLLOW-UP) “he is doing his best”, ... so that should help to reassure us, as new homeowners, of Lennar’s core principles. ... More

Where do I start? first, there have been some large cracks in the basement floor. then, they installed used patio door. and the biggest mistake by the builder, they dropped my garage floor. this means that the floor had to be lowered so that the incline from the street would not be too steep. BUT by doing this, they had to add steps in the garage to enter the house. those steps took away parking space and now I can not fit my car on that side of the garage. therefore, I have a 2 car garage door but only 1 car fits inside. those are the biggest issues. some of the minor ones were, they missed several spots when painting, there was a big gap between the front door and the floor. some of the windows had to be replaced, some spots in the master bathroom were not caulked. the long panel window above the patio door had to be replaced because condensation was building INSIDE the 2 panes. also, had to replace 2 panels of the garage door because they had dents and holes. A 3rd panel should have been replaced because of the holes but instead, was given insulation tape to cover the holes. I didn't have any landscaping until 5 months after i closed on the house. I am still waiting for the patio door to be replaced. I have no idea what is going to happen with having a 1 car garage after paying lots of money for a 2 car garage. ... More

Do not close on your home until everything is move in ready. Very inconvenient to try to schedule warranty items.

Extremely sloppy work done. Most workers are so creepy and scary, you don't want them to come back to fix anything. Many, many holes inside and out, unfinished work, dents, paper or plastic painted over on walls. Not even cleaned before move in. Construction dust, dirt left behind. Dead plants. Just a disgrace.

Issues still not resolved , taking my experience to Washington post paper, npr radio and bbb

I would not buy from Lennar again. They are irresponsible, rude, and dont care about you as the buyer. Having a lot of issues with the home still and they are not fixing. My wife and I were made homeless because they were trying to make their numbers for the month. They asked me to walk through the home at 11PM in the dark. The trades they hire are the lowest rated and dont speak English. I would not buy from them and I would give 0 stars if possible.

I give your company a zero, I have been in my home for 4 months still all the repairs are not finished. My first time buying a home and the whole process was frustrating, I will never purchase a Lennar home nor will I recommend you to anyone. For the price of my house it should be perfect!

Quality is lacking from product to people at Lennar. They rush you to sign documents without explaining what you are getting that differs from the model. The sales people are rude and will tell you whatever they need to in order to get you in the house. This company and its people have no integrity.

The Sales Manager at Spring Creek is awful!!!

This house was put together it seems in a rush. You can see that they put up houses like crazy and not take the time to do things correct. I want a builder that does the job 100% not 60% just to hurry up and put up countless houses. It’s bull. We have had dozens of issues. Nails sticking up through the carpet that you won’t fix. The screen door is not right, the base boards were screwed up, the dry wall is done pisspoor, the threshold by the front door is loose even though they fixed it when it was loose from before. On a good many of the outlets they cut away too much for the socket to go in so there is a small gap, the caulking is horrible throughout the house. List goes on. I was told I can’t write or email or contact anyone who would care so I have to take what fixes you will do and take what things you won’t like the nails sticking through hurting my daughters making them bleed and tip toe on the carpet. That’s bull and I will let every one know not to buy from lennar because they care only for profit and not quality. I’m sure there is other builders that care more about quality then profit. And I will find one for my next house. But you got me tricks on me right. ... More

Don’t trust when they tell they will fix things ,it was not done during the first walk, nor the second, and it took three months and a half to be able to move in! Horrible frustrating experience

Workmanship is bad. Very low quality checks. The website does not allow you to keep track of the issues/timeline that you submitted. They do it on purpose. You have to call everyday for 1-2 weeks to fix one issue.

When I was told by the head of construction for Palm Beach County and also the GC license holder for Lennar, Scott, as well as the head construction supervisor Mack, countless customer service representatives, sales managers and sales people, the construction supervisor at Arden, Daryl (I may have missed a few but) being told that everything would be taken care of but yet waiting over 120 days for punch list items to be remedied as well as countless warranty items, I would say that this has got to be the worst construction company around. When I hand all these people a list with pictures! of well over 400 items that should of and could have been corrected prior to construction being completed, I was told it would all be taken care of and yet if I didnt close that day (March 28, 2019), I would lose my deposit and they would sell this home to someone elsehere so here I am 4 months later still unable to fully move in to my home in fear of damages to my personal property from the reckless sub contractors that are on site still needing to correct many many many many many things at my home. I would welcome the heads of construction for Florida or maybe even nationally to come look at this gem of a home and tell me they would accept this if that was their family that was mistreated like this. Please understand that I have well over 2000 photos as well as over a 100 videos of all the issues that happened with this home before during and after construction. I do have an initial 558 claim that our attorney drafted for us but for some silly reason, I am giving a little more time to this company to correct all of these errors before I commence with the legal activities. This was by for my worst investment and decision of my life and never would I do this again with Lennar. A new home purchase should be fun and exciting not miserable and devastating. ... More

Poor timeliness when responding to issues. Poor communication with new homebuyers. Delay in getting all issues fixed/completed. Overall, would not recommend!

We have built houses with five other builders and Lennnar was the worst experience. There is no consistency with work orders because the staff is constantly changing. The construction part was very sloppy and attention to detail. We didnt even get towel racks or toilet paper holders and we paid over 300k for this house. We were told this community would have walking trails, a playground, and a picnic area and none of that has been built. The pool is a joke! It's tiny for the size of our neighborhood and don't even have a lock on it so there are constantly trespassers there destroying what we pay for. Once you're signed with Lennar they don't care about customer service. ... More

Mistakes all over in what you asked for. . Looks nice until you uncover all the rushed poor workmanship all over the house.. Getting a response to issues is a nightmare with numerous requests needed, supervisors that do not respond, workmen that do not show up, and then you find what is "not covered" you were not told about. Regret purchasing a Lennar home,. .

Instead of being an exciting process, it was a headache due to lack of professionalism and business ethics. I had to get my attorneys involved that cost my an arm and a leg. I do not recommend doing business with Lennar. And everyone in my condo went through similar experiences and have the worst reviews about their experience too. Reading reviews on their social media will give you a better flavor of how unethical they are.

Quality is not good in and out side

We have had to file 7 claims to care in 3 months. Lennar refuses to do anything above the minimum to fix. Not something we ever anticipated with a brand new home. Continue to set high expectations and fail to deliver on them.

We purchased a brand new house not a fixer Right? We only purchased from Lennar because of the lot. Our house sits on hole 3 at Copper River Golf Course. Before we moved into our home we noticed water coming up the grout of the tile in the living and kitchen. 5 months later the problem is still not fixed and Lennar is totally dragging their feet fixing the issue. We will have to move out until our new home if fixed! Purchasing a new home should have been a great experience....it was just the opposite.

There was dishonesty from salesman and lenders

If you are going to purchase a Lennar home be sure you can be onsite everyday looking at the construction being done. The workmanship was not good on our house and we will be putting in rework tickets the entire year during our warranty period. You also need to do a thorough walk through before you accept the house and pack your patience for closing; just plan on a three hour ordeal. Good luck!

We purchased our house from Lennar about 5 months ago. We identified a lot of issues before the closing date. The builder was not able to fix all of them before the closing date. I signed a document to accept the house and did leave a note in the document that there were things in the punch list that were not completed before the closing date. They told us they were going to fix them after the closing date. For example, there were squeaks throughout the stair landing areas. It took them almost a month to send someone to my house. The contractor replaced several wood planks; however, they left the house without installing the trims, which I left a note in the work order. After 2 months, another contractor came to fix new squeaks identified during the "60-day" punch list and installed the trims in the stair landing areas without painting them. The quality of the wood planks installed in is horrible. You can see different colors and the floor is not leveled. Actually, the "NEW" stair landing areas look older than my previous 20-year old house. I would upload a picture if I can. Additionally, there were squeaks throughout the house. We were so angry to find out that the sub floor on the second floor hallway was not nailed and in fact there was not a single nail in some sub floors. To give you another example, after moving in the house, we noticed that the kitchen sink cabinet was flooded with water and we found that the sink were left unsealed at all. There are so many examples that I can list on and on (e.g., a leaking pipe for the sprinkle system, squeaks under bathroom tiles, giving us a dead tree, water erosion in the back yard etc.).The customer services were horrible as well. The first warranty manager left the company right after we purchased the house. There was no one assigned to us. So nobody came to house to record the 30 day punch list (hence the 60-day punch list before)and all our emails to the warranty manger were not answered. The second warranty manager was responsive hence the two-star rating for responsiveness. Looking back, I am deeply unsatisfied by the builder. They have very nice sales people but the quality of the house is so bad that I would not recommend the builder to my family and people I know. ... More