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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21829 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21829 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Out of state homebuyer

  • Anonymous
  • Verified Homebuyer
  • March 24, 2020
  • Saint Augustine, FL

Buying while out of state was challenging but Lennar helped make everything go smoothly.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

finish work

  • Brad S.
  • Verified Homebuyer
  • March 24, 2020
  • Dayton, NV

Poor quality of finish work and materials. Carpet seams show and nap goes in opposite direction. Tack strip nails come up through carpet( don't walk bare foot). Cabinet quality very poor and counters had 1/2" gaps at cabinets. Repairs were just cover-up, not repair.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - Dina (sales) and Joey (field manager) were both very helpful

  • Byron G.
  • Verified Homebuyer
  • March 24, 2020
  • Peoria, AZ

Dina (sales) and Joey (field manager) were both very helpful and professional to work with. Would recommend both to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar is a great home builder!!

  • Rowena U.
  • Verified Homebuyer
  • March 24, 2020
  • Davenport, FL

I thank Lennar for providing me such great service. My salesperson was awesome and customer service is fantastic! I did everything through my realtir and property manager. Everything was done virtually but done very nicely. The whole team provided excellent service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - It is a good service

  • Lorna B.
  • Verified Homebuyer
  • March 24, 2020
  • Fort Myers, FL

It is a good service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Put it on are web page...

  • Raymond A.
  • Verified Homebuyer
  • March 24, 2020
  • Rockwell, NC

Well we moved in and were told if there are any problems there a web page put all your problems there....If to bought a phone and I told you that there was a web site to go to if you have connection problems and you can't get on line how would you feel ?we have nails backing out..flooring problems..and paint that has piled back drive way cracks and you can't even have someone stop by know instead you send out surveys to make you feel better See how good we are..Ya no.....word of mouth go's a long way

Lennar responded:
I'm sorry to hear you are having difficulties communicating your concerns to us. Please send us an email to corporatecustomercare@lennar.com with your feedback, contact information and home address so we can provide you with better guidance on other methods you can use to submit your requests.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Complacent but cut corners

  • Daniel B.
  • Verified Homebuyer
  • March 24, 2020
  • Fort Lauderdale, FL

Overall im happy with the purchase, but the quality and materials used could of been way better. For example, the driveway to everyone's property are sinking in. The Paver company used does not do good work and cuts corners.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Workmanship

  • Anonymous
  • Verified Homebuyer
  • March 24, 2020
  • Hutto, TX

Before signing off on the last walk thru sheet make sure ALL of the issues have been completed, we've had issues that have still not been completed. Make sure your drainage in the backyard is correct, When it rains I get a huge puddle in the middle of my backyard, water comes from underneath both neighbors fences, so I will be replacing my fence in about a year. Thanks. Something as simple as painting the PVC pipe in the front so that it matches the house still had not been done and its been 5 months.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Awesome

  • Anonymous
  • Verified Homebuyer
  • March 24, 2020
  • Las Vegas, NV

Location, quality and staff. Start to finish was amazing. Melissa in sales office to Vernan and Ewerton overseeing the construction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

This is my second Lennar Home

  • Marjorie L.
  • Verified Homebuyer
  • March 24, 2020
  • Durham, NC

I'm very happy with my Lennar home. The customer service is much better in Fendol Farms than it was in my previous community Kitts Creek. I'm having some problem with the heating in one of my bedrooms that isn't yet 100% resolved. Some of the cosmetic aspects could have been done more carefully; i.e. painting and concrete work. Overall very satisfied.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Nice home - however some glitches in home

  • Robert E.
  • Verified Homebuyer
  • March 24, 2020
  • Fishers, IN

This is a nice home - there were some “ glitches in home . The service / tech guy seems somewhat distance in fixing or repairing things around house . He showed little or no enthusiasm when he’s over our house . I believe there should be choices who we can pick to come out fix / repair homes - not just this fellow .

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Awesome Company

  • LaFonda D.
  • Verified Homebuyer
  • March 24, 2020
  • Converse, TX

From start to finish, Lennar is by your side all the way!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - In general very happy.

  • Jeffrey G.
  • Verified Homebuyer
  • March 24, 2020
  • Durham, NC

In general very happy. There were a few bits of misinformation but such is life. Everyone tries real hard and everyone is professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Home Review

  • Nicole S.
  • Verified Homebuyer
  • March 24, 2020
  • Elk Grove, CA

I had an an amazing experience with my sales agent, my home was built fairly quickly. We closed on time. No issues with my walk through. Everyone I met with was amazing. Anytime I need help with anything now that I'm in my home I put in a request and they come right out. I'm very pleased and satisfied and have no complaints. As far as materials and products go there are a few things that I see that could be better....for instance the paint is chipping on the corner of my walls and that started immediately after I moved in. There are small things like that that could be better but overall I ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

First time homebuyers

  • Tony B.
  • Verified Homebuyer
  • March 24, 2020
  • Aberdeen, MD

Lennar Made my wife and I first time home buying it wonderful experience We were never forget from our wonderful sales person Roseann to our lending officer Kym we can express how helpful they were to make our first time wonderful thank you

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent!!

  • Santa V.
  • Verified Homebuyer
  • March 24, 2020
  • Naples, FL

I had a very good experience dealing with Lennar, right from the initial purchase of the home to answering any questions and minor concerns I may have had. They were helpful, and knowledgeable with all my questions. Highly recommend Lennar!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wish we'd have known!!!

  • Victor R.
  • Verified Homebuyer
  • March 24, 2020
  • Plumas Lake, CA

I wish I'd known about the builder. We would've bought an existing house and not had to deal with the disappointments. Inspect your home thoroughly!!! Huge gaps between the floors and the walls. We've had major repairs for things in the first month that couldn't have actually been inspected, let alone pass inspection!?!

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your feedback, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 3

Embarrassed I bought Lennar

  • William M.
  • Verified Homebuyer
  • March 24, 2020
  • Victoria, MN

I had no idea how bad a new home could be.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your feedback, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - So far, so good.

  • Karmen S.
  • Verified Homebuyer
  • March 24, 2020
  • Jacksonville, FL

So far, so good. Great staff that takes customer service very seriously.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic experience!

  • Kevin C.
  • Verified Homebuyer
  • March 24, 2020
  • Volo, IL

The whole process was made to be as simple as possible. Everyone took their time with us and helped to explain exactly what was happening and why. This was our first time buying a new construction and the experience did not disappoint!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Good value for the money,

  • Gary N.
  • Verified Homebuyer
  • March 24, 2020
  • Ridgefield, WA

Good value for the money,

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Happy Home

  • John N.
  • Verified Homebuyer
  • March 24, 2020
  • Riverview, FL

Lennar made the process super East while I was deployed! Great company!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Love my home. BUT construction was fast & there are a lot of fixes.

  • Denise A.
  • Verified Homebuyer
  • March 24, 2020
  • Tulare, CA

Love my home. I wish Lennar have their construction workers more time to build, maybe there wouldn't be so many fixes needed when we moved in. The "fix it" team is ok when it comes to fixing stuff. However, I had many small fixes and the answers I got we're "The team an fix some stuff but they can't spend all day fixing everything". I'm sorry but that's the wrong answer. Upon moving in we had no power and could not see details of texture and paint. There are still areas in my home that have no texture, fixes in the walls need to be smoothed out, air bubbles in the paint leave black holes, ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

I ve never been more grateful with such a wonderful team

  • Eliecier B.
  • Verified Homebuyer
  • March 24, 2020
  • Homestead, FL

Edward Adrian Helen And the rest of the team Thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible customer service

  • Jamil S.
  • Verified Homebuyer
  • March 24, 2020
  • Kissimmee, FL

horrible customer service

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any Customer Care issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

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