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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21067 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21067 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Poor tile work.

  • Anonymous
  • Verified HomeBuyer
  • October 11, 2019
  • Myrtle Beach, SC

Poor tile work. Cheap paint and carpet. Fit and finish work awful. The smart home features are nice, however I've been informed that they are not included anymore.

Lennar responded:
Thank you for taking the time to share your comments. If you could please share any outstanding items with us at corporatecustomercare@lennar.com, we will follow up to get them addressed. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 5

Poor craftsmanship!!!!!!

  • Raul O.
  • Verified HomeBuyer
  • October 10, 2019
  • Homestead, FL

the worse in getting warranty repairs completed. This is the first and last time I buy a Lennar home

Lennar responded:
Hi Raul, thank you for your feedback. We are sorry to hear about your difficulty in having warranty repairs completed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Keeping promises on construction of amenity

  • Dean G.
  • Verified HomeBuyer
  • October 09, 2019
  • Durham, NC

When we purchased in October of 2018 we were told community amenity would be completed by November 2019. Now we are told that Lennar is negotiating to re-purchase the development company which they sold last October because new developer now says they will not complete community. Stalemate has been going on for at least three months. No date provided for amenity completion or even a commitment to build at this point. Unacceptable performance by Lennar.

Lennar responded:
Hi Dean, thank you for sharing your comments about the amenities construction in your community. Please email us at corporatecustomercare@lennar.com and we will follow up with the local team. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 2

Quick builds

  • Anonymous
  • Verified HomeBuyer
  • October 08, 2019
  • Fortville, IN

They quickly build and move on without a care about quality of craftsmanship and a pain to get to come fix things.

Lennar responded:
Thank you for sharing your comments about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Very prompt service, thanks

  • Iftekhar A.
  • Verified HomeBuyer
  • October 08, 2019
  • Richmond, TX

Very prompt service, thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My second review!

  • Darryl W.
  • Verified HomeBuyer
  • October 07, 2019
  • Venice, FL

I completed a scathing review of Lennar 5 months ago. I will summarize. I consider Lennar the worst home builder I have ever worked with and I have moved 39 times. Your prime motivator is speed , not quality. Your workers take no pride in their work and do not respect the work of others. I did not rate you in trustworthiness as I have no way to measure this, and of course your survey required an answer to submit.

Lennar responded:
Hi Darryl, thank you for sharing your experience since moving into your new home. If you could please email any outstanding items to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 3

You can feel the quality

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2019
  • Austin, TX

I recently purchased two houses from two different builders including Lennar. When I compared two houses in detail - attic area, finish-up on hidden places, etc., Lennar did excellent workmanship. Among builders with a similar price range, Lennar offers one of the best build quality for sure.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Just Ok

  • Vivian P.
  • Verified HomeBuyer
  • October 04, 2019
  • Haslet, TX

Nothing special. I’m still having small issues that have to be addressed. I hope nothing gets bad after my one year warranty ends. I like everything included and the upgrade option when I decide to sell. Other homes I looked at didn’t include nearly as much for the price.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Poor workmanship

  • Patrick M.
  • Verified HomeBuyer
  • October 04, 2019
  • Castle Rock, CO

Shimming and shaving of interior walls poorly done. Walls bowing and bulging in several places. Many times we’ve been told the fix is worse than what you have. Concrete work poorly done. We finally got the driveway replaced but we still have cracks on front steps and sidewalks.

Lennar responded:
Hi Patrick, thank you for sharing this feedback about your home. We are sorry to hear about the quality of workmanship you described. Please email us the details at corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

BEYOND HORRIBLE DO NOT BUY FROM THE BUILDER

  • Anonymous
  • Verified HomeBuyer
  • October 04, 2019
  • Federal Way, WA

VERY POOR COMMUNICATION WITH ON SITE SELLING STAFF. HAVE NOW BEEN INFORMED IT IS MY RESPONSIBILITY TO MAINTAIN THE GRASS ON THE PARKING AREA ON THE STREET NEXT TO MY HOME. NEVER TOLD THIS BY LENNAR. NO WATER SOURCE NEAR THE AREA IF I HAD BEEN TOLD THIS I WOULD HAVE NEVER BUILT ON THIS LOT. NOW I AM GETTING FINED AS THE GRASS IN DYING.

Lennar responded:
Thank you for your feedback about the communication related to your new home purchase. We are sorry to hear about this matter. Please email us at corporatecustomercare@lennar.com if you have any items you would like us to review for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

great home

  • Charles F.
  • Verified HomeBuyer
  • October 04, 2019
  • Fresno, CA

home is beautiful, l love it, but there landscaping could use some upgrades, trying to put backyard in, its hard as a rock and full of rocks and cement when you dig, to much bark in front, it just hides the bugs, watering system all wrong, look at the neighborhood, most have removed the plants because they mostly all died, upgrade that part and u have a house that cant be beat!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Reprehensible

  • Walter S.
  • Verified HomeBuyer
  • October 03, 2019
  • Henderson, NV

Too much to write .

Lennar responded:
Hi Walter, thank you for your comments. We are sorry that you are not happy with your experience. Please email us at corporatecustomercare@lennar.com if you have any items you would like us to review for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Still waiting for repairs

  • Elizabeth C.
  • Verified HomeBuyer
  • October 03, 2019
  • Sparks, NV

I have filled out 2 customer care complaints with lists of things that still need to be fixed over the last 2 weeks. I have received no calls or emails regarding the lists. Everytime I fill out a form I get an email stating someone will be in contact within 48hrs, yet I received nothing.

Lennar responded:
Hi Elizabeth, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you described in having items addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Rushed Build

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2019
  • Winter Garden, FL

Everything started off amazing, however they rushed the close of our house leaving many issues after close. We are still finding issues, but likely we are still under warranty and the warranty department has been great. The sales rep. Bob was also fantastic. I am torn on if I would recommend Lennar as the closing process was absolutely horrible.

Lennar responded:
Thank you for sharing this feedback about the condition of your home at closing and your compliment about the warranty department. If there is anything we can do to assist you, please email us at corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 5

Lennar

  • Veronica O.
  • Verified HomeBuyer
  • October 03, 2019
  • Homestead, FL

Paint and last touches needs to improve

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Poor after care and smarthouse doesn’t work

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2019
  • Reno, NV

We’ve had nothing but problems with after care service. In fact, they no showed AGAIN today to fix our house. The 30 day walk occurred 4 months late. The smarthouse concept we jokingly call the dumbhouse.

Lennar responded:
Thank you for your feedback. We are sorry to hear about these difficulties. If you could please share any additional comments with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

There were so many little things that was over looked.

  • Kawana M.
  • Verified HomeBuyer
  • October 03, 2019
  • Charlotte, NC

Come to visit your build constantly

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

4 Month Review

  • Michael K.
  • Verified HomeBuyer
  • October 02, 2019
  • Cave Creek, AZ

Lennar does not provide a lot of customizing options but stands behind what they offer. They have been very responsive to the few minor issues we’ve encountered.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New Lennar Home Purchase

  • Sharon C.
  • Verified HomeBuyer
  • October 02, 2019
  • Lake Worth, FL

Make sure what is discovered at inspection is fixed before you close. It’s 6 months since closing and still waiting on repairs .

Lennar responded:
Hi Sharon, thank you for sharing this feedback about your home. We are sorry to hear about the difficulties you described. Please email us at corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Tavola Lennar Best Home Ever

  • Julio F.
  • Verified HomeBuyer
  • October 02, 2019
  • New Caney, TX

I love my home. It was priced great, the construction is well made, and the customer service is quick to respond. I highly recommend you buy a Lennar home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall happy but frustrated with our delayed move in date

  • James G.
  • Verified HomeBuyer
  • October 02, 2019
  • Vero Beach, FL

Overall we are very happy with our home, neighborhood and our neighbors. We did have however about 14 Issues with our home after we moved in. Most were addressed and we now have only one open issue. Our biggest complaint was the continued delay on the completion date. When we signed the P&S we were told the house would be ready in February, it then was March then April then we finally closed in May. We were never told about the delays unless we asked. . So we were there every week to ask. We had sold our home in February and had to rent a condo in town for about 77 days which cost us ...

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

Regret purchasing my first home with Lennar.

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Riverview, FL

It all starts with lies. First, they sent you emails stating you need to change all utilities before the closing date only to allow you to be responsible for all the water and electricity used to finish the home. Then, you are faced with a high bill to congratulate you on your new home. Many minor issues you begin to see in the home that you didnot grasp during the 20 minute walk thru. All good and beautiful till you add a service to your home and then they claim you violated your warranty and they scratch it off the list as if you screwed yourself and they were waiting for you to fall. They ...

Lennar responded:
Thank you for sharing these comments about your experience. We are sorry to hear about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Nice home; alot of repairs needed to be done; Lennar was responsive;

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Durham, NC

Nice home; alot of repairs needed to be done; Lennar was responsive; they always tried the cheap way first but when that didn't work they always fixed it correctly.

Lennar responded:
Thank you for sharing your comments about your home. We are sorry to hear about the issues you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Willingness to assist.

  • Titus A.
  • Verified HomeBuyer
  • October 02, 2019
  • Kyle, TX

Willingness to assist.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Sad

  • Terry W.
  • Verified HomeBuyer
  • October 02, 2019
  • El Dorado Hills, CA

Disappointed and Misled

Lennar responded:
Hi Terry, thank you for your feedback. We are sorry you feel this way. If you could please share any additional comments with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 1

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