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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21817 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21817 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Honest Opinion

  • Ryan E.
  • Verified HomeBuyer
  • March 24, 2020
  • Vero Beach, FL

In all honesty the town homes are beautiful but the craftsmanship and attention and caring of details were terrible, they don’t complete the house 100% more like 93% I shouldn’t have to ask them to fill in cracks or fix screen doors etc.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 1

Not a reliable builder to depend on for one’s dream home

  • Rama M.
  • Verified HomeBuyer
  • March 24, 2020
  • Charlotte, NC

Not a realizable builder to construct your dream home. Lennar is not responsive and still there are preclosig items pending even after 5 months of closing .

Lennar responded:
Hi Rama, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the outstanding issues you mentioned. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - Great builder to work with.

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Carrollton, TX

Great builder to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great building process and delivery

  • Kumar P.
  • Verified HomeBuyer
  • March 24, 2020
  • Holly Springs, NC

Overall, the process has been very good during the building and delivery. Post delivery, living in a place where there are lot of constructions going on, there is always debris , Coffee cups, lunch boxes etc in your yard consistently. No one seems to be acting on that.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - I love my new home.

  • Elizabeth F.
  • Verified HomeBuyer
  • March 24, 2020
  • Wimauma, FL

I love my new home. There were some hick ups but Lennar was quick fixing or repairing any issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Terrible sales staff and also construction managers that don’t

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Winter Garden, FL

Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.

Lennar responded:
Thank you for sharing your comments about our sales and construction teams. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

Good, needs improvement

  • Luis D.
  • Verified HomeBuyer
  • March 24, 2020
  • Hialeah, FL

Just need a little bit of improvement in servicing after buying

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Very Responsive

  • Patrice W.
  • Verified HomeBuyer
  • March 24, 2020
  • Frisco, TX

Sales and construction staff gave us weekly calls throughout the entire construction process, as promised. The price we paid for our home was quite fair in an affluent Dallas suburb. The staff has been helpful after closing for assistance. I would highly recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - workers may not have very much experience on certain job done

  • Vijay K.
  • Verified HomeBuyer
  • March 24, 2020
  • Converse, TX

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry you feel this way. I would like to hear more about your experience and have it addressed by our management team. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Just want to sell you the house.

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Bonita Springs, FL

Just want to sell you the house. Poor response to quality issues

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry you feel this way. I would like to hear more about your experience and have it addressed by our management team. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

My Dream Home

  • Stephen C.
  • Verified HomeBuyer
  • March 24, 2020
  • Saint Augustine, FL

I love everything about my home and wishes I could have found it sooner. We had smooth sailing through the whole process and the little issues we had with the home Lennar is standing behind every issue to get resolved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Regret purchasing

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

Will never recommend or buy Lennar.

Lennar responded:
Thank you for this feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Horrible experience

  • Elvia L.
  • Verified HomeBuyer
  • March 24, 2020
  • Round Rock, TX

A lot of little details were left undone just to push the sale. Plants were dead not enough mulch irrigation heads messed up water bill has been high because of lack of repair. A/C unit went out in 3 months.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your building experience. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Need improvement

  • Marie Y.
  • Verified HomeBuyer
  • March 24, 2020
  • Homestead, FL

As today , they did not fix the issue that I have with the front of the house. No one is willing to do the job right .It is a messy job

Lennar responded:
I'm sorry to hear you are experiencing a delay in getting your item(s) addressed. Please send us an email with the outstanding work, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Love the neighborhood

  • Jameela C.
  • Verified HomeBuyer
  • March 24, 2020
  • Hanover, MD

Love the neighborhood

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful experience

  • Jamie T.
  • Verified HomeBuyer
  • March 24, 2020
  • St John, IN

From beginning to end the whole Lennar Home buying experience has been great. The whole team has made me and my wife's moving into our new home a smooth transition.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I had a bad experience with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

I had a bad experience with Lennar

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

One of the worst builders

  • Satish K.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Disappointed

  • Johnnie G.
  • Verified HomeBuyer
  • March 24, 2020
  • San Antonio, TX

Not the home buying experience I wanted. Disappointed.

Lennar responded:
I'm sorry to hear you aren't satisfied with your experience. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Excellent

  • Parminder G.
  • Verified HomeBuyer
  • March 24, 2020
  • Fresno, CA

V good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love the new home

  • Robert M.
  • Verified HomeBuyer
  • March 24, 2020
  • Glendale, AZ

We love our new home for the most part but have had way to many issues to be corrected. Everything was fixed but it has taken 4 months to complete and we still have one issue that has been delayed because of the current virus shutdown.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar review

  • Charles A.
  • Verified HomeBuyer
  • March 24, 2020
  • Katy, TX

My biggest problem was during the walk I was blue taping a lot. Mike, who no longer is with y’all said, “don’t worry about taping everything right now, you won’t see it all so we’ll come back in 2 months to fix whatever else you see.” Nikki, who is awesome! Told me that wasn’t the case. All the baseboards in the house look like they were found in the trash, pieces missing in them, nails not all the way in, or holes from the nails. The painters also did a horrible job caulking the baseboards to the ground. They probably costed you guys a lot of money how much extra caulking they got all over ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 4

Worse builder and customer service ever!

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

Unfinished work. Very bad customer service.

Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very good value

  • Thomas W.
  • Verified HomeBuyer
  • March 24, 2020
  • Venice, FL

A good value for the money. Our house is very open and on one floor. I wish you had a few more options like larger laundry room, room for storage, etc. We had a bad construction manager which made for a bad process and many unfinished items once we moved in. Lennar’s process was not built for as many items as we had. However, they eventually were all completed. They need to ensure they look at each home with a critical eye before allowing someone to move in. If not for this experience, my rating would have been much higher.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

The house was okay.

  • Mathew L.
  • Verified HomeBuyer
  • March 24, 2020
  • Middletown, DE

My wife and I purchased a home from Lennar back in October 2019. And we wished we would of done more research. We love our townhome. But it seems lennar utilizes inexpensive and low quality materials.

Lennar responded:
Thank you for sharing your comment with us and I'm sorry to hear you aren't completely satisfied with your home. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

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