Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21817 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - There were too many things wrong or not perfect in the new house.
- Annie W.
- Verified HomeBuyer
- March 24, 2020
- Frederick, MD
There were too many things wrong or not perfect in the new house. During 6 months, most of them got fixed, some in a perfect way some imperfectly.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Needs improvement
- Richard S.
- Verified HomeBuyer
- March 24, 2020
- Wimauma, FL
Communication is key for me and my wife esp while we were deployed overseas trying to purchase our home. We never got that even if it was just to tell us you guys were working it for us. I guess we just expected a lot more with our first time buying a house
Lennar responded:
I'm sorry to hear you experienced some communication difficulties during your build process. Please take the time to share your feedback with us, contact information and home address by emailing us at corporatecustomercare@lennar.com. I will share this with our team so they can review what happened and use it to improve our internal communication process.
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
New fixer upper
- Michael T.
- Verified HomeBuyer
- March 24, 2020
- Las Vegas, NV
I do not recommend Lennar to anyone!
Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
It was just ok
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Henderson, NV
It’s too early to tell about the quality of the workmanship, but Paul and Alex were great. They answered and responded to questions in a timely manner. The only complaint I have is with Bruce, the new home consultant. He was more of a sleazy car salesman than someone there to actually help you through the process. I would never purchase another Lennar house if he was there.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Poor
- Jill D.
- Verified HomeBuyer
- March 24, 2020
- Cottage Grove, MN
This is my third new home built. This is by far the worst one. The walls are very uneven the painters are of poor quality. Several things need to be fixed. Not sure if I would recommend lennar
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 1
Best staffs ever
- Lynda F.
- Verified HomeBuyer
- March 24, 2020
- Waxhaw, NC
Lennar has an amazing team of people. They made the home buying process as painless and possible, using Lennar home mortgage also made it easier. I love that they still physically check on you periodically, after you've closed! If that's not awesome, I don't know what is.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Everything was completed on or ahead of schedule.
- Scott C.
- Verified HomeBuyer
- March 24, 2020
- Charlotte, NC
Everything was completed on or ahead of schedule. The team was honest and responsive to any questions or concerns. Happy to report everything went perfectly. It’s obvious there is a lot of experience to make the process run so smoothly. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Substandard Workmanship Overall
- Kevin K.
- Verified HomeBuyer
- March 24, 2020
- Davenport, FL
Purchased a "Ready Home" in Solterra Springs that was not ready. There were missing doors, painting that needed to be done, and substandard workmanship overall. There are carpet staples popping up all over the edges of the carpeting. Quality control seems to be an issue.
Lennar responded:
Thank you for bringing this to our attention and I'm sorry to hear you aren't completely satisfied with the completion of your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - Helpful, easy to deal with.
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Fort Worth, TX
Helpful, easy to deal with. Informed
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very happy with my new home.
- Laurie L.
- Verified HomeBuyer
- March 24, 2020
- Cary, NC
Kudos to Angela and Matt for great customer service and getting to know each of the homeowners. Thank you.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Terrible experience
- Sara S.
- Verified HomeBuyer
- March 24, 2020
- Blaine, MN
I would tell anyone considering building with Lennar to run in the opposite direction
Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Concerns
- Shelby B.
- Verified HomeBuyer
- March 24, 2020
- Calimesa, CA
We understand that Don is a busy man and he has gone above and beyond to ensure any issues we have had with the home that they are addressed. We have however had a work order placed for 4 months now for stains appearing in our granite as well as electrical concerns with a few of our outlets blowing the circuit breaker. The electrician has called us and has not been very willing to work around our Work schedule and the granite has not been replaced as we have been told there are other additional processes that need to be done to eliminate the stain before the granite is replaced. This stain ...
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Lennar Is Great
- Joshua B.
- Verified HomeBuyer
- March 24, 2020
- Raleigh, NC
All the builders here are great. They are extremely personable and want to make sure you are proud of the investment that you're making. Great place to be!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible
- Samantha V.
- Verified HomeBuyer
- March 24, 2020
- Minneola, FL
Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.
Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Some Good, Some Bad
- Elizabeth E.
- Verified HomeBuyer
- March 24, 2020
- Charlotte, NC
Building process went great with my builder, Clayton. After closing follow up has been difficult. Current construction in the neighborhood has trench my yard over and over, blocked my driveway on multiple occasions and I have had two flat tires driving through the neighborhood. My advice is to not buy when the neighborhood is still in process. The builder does not respect the already losed homeowners.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Slopes , hills and valleys
- Carla J.
- Verified HomeBuyer
- March 24, 2020
- Charlotte, NC
I was told that my property in the back would be level that was definitely not true , it is very difficult with the slopes and valleys . and also there are landscaping trees that are missing in the back which would Help with my safety from the main street . I have been denied twice concerning the fence in my yard due to the property lines.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Very respectable company deal with problems very well
- Edwin A.
- Verified HomeBuyer
- March 24, 2020
- Minneola, FL
I will recommend lennar the workmanship with their work is top class
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar stands by their homes.
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Gold Canyon, AZ
Lennar stands by their homes. I had some issues yet they resolved them. It took a lot longer than I wanted yet it’s done now and I love my home
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
I really enjoyed working Lennar.
- Anthony T.
- Verified HomeBuyer
- March 24, 2020
- Henderson, NV
I really enjoyed working with Lennar for me and my daughter, when we purchase another home it Will be with Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Company
- Javier J.
- Verified HomeBuyer
- March 24, 2020
- Riverview, FL
Really good customer service and product
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Good quality home
- Orlando V.
- Verified HomeBuyer
- March 24, 2020
- Eastvale, CA
Good quality home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Jordan, MN
The people at Lennar are awesome to work with. One of the reasons we chose Lennar is because of the detail and workmanship that they have in their homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nothing handled in a timely manner
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Sun City Center, FL
Never can get an answer from someone. They always have to ask someone else. Repairs are very slow to be fixed! Neighborhood needs to be taken better care of.
Lennar responded:
I'm sorry to hear you've experienced communication difficulties and delays. I would like to share this with our management team and have them review the situation thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
New house
- Thomas D.
- Verified HomeBuyer
- March 24, 2020
- Bonita Springs, FL
Customer service follow up is marginal
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
My new home
- Jeffrey D.
- Verified HomeBuyer
- March 24, 2020
- Lancaster, SC
We love the community we’re in. Overall, the home is solid, but quality of some materials could be improved. Dry wall and trim work need more attention to detail. The one area of disappointment for us was flooring options. Only three choices to choose from and one of those was carpet (no way). Lennar offers what they offer and anything you want to add or make changes to is on you with after market costs.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
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