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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21817 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21817 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

My review

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Lakewood Ranch, FL

Quality control isn’t very good.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 1

Greatest Experience

  • Shaneetra G.
  • Verified HomeBuyer
  • March 24, 2020
  • Tampa, FL

This had to be one of the best process and of course buying my first home!!! Ray at Lennar made it easy process for me and my realtor. Ms.Elaine was amazing once i moved in she came and checked in and gave me tour of the house as well as checking back in weeks later to be sure i was okay. She is amazing!!! 5 stars are not enough for rating.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great house but !!!!!

  • Patrick M.
  • Verified HomeBuyer
  • March 24, 2020
  • Holly Springs, NC

The building process revealed many problems that came up - some still exist and can not be corrected .

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Lennar - There warranty is a joke

  • Timothy T.
  • Verified HomeBuyer
  • March 24, 2020
  • Summerville, SC

There warranty is a joke

Lennar responded:
Thank you for taking the time to share your comment with us and I'm sorry to hear you aren't satisfied with the warranty. Please send us an email with your feedback to corporatecustomercare@lennar.com and include your contact information and home address.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

poor supervision of work done

  • Carlos F.
  • Verified HomeBuyer
  • March 24, 2020
  • Davenport, FL

the finishes of the houses are of very low quality in my inspection I found many details which to see bought a new house are unavailable

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Excellent Customer Service

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Saint Augustine, FL

When building our home, Kelly made sure we were updated every step of the way! In addition, on our walk through every inch of the house was made sure to be up to our standards. We had a few requests and Mark made them happen only a week before closing! We love our Lennar home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Have good things to say about our new townhome

  • John O.
  • Verified HomeBuyer
  • March 24, 2020
  • Vero Beach, FL

Have good things to say about our new townhome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelente

  • Carlos M.
  • Verified HomeBuyer
  • March 24, 2020
  • Kissimmee, FL

Thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Michael is the best to answer our concerns

  • France M.
  • Verified HomeBuyer
  • March 24, 2020
  • Homestead, FL

Michael is the best to answer our concerns

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not met my expectations

  • Satish P.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

There are few areas where Lennar has to improve, especially the construction quality is not up to mark or expectation. The sight/construction managers are over burdened due to multiple projects and they are not able to focus on quality of the block/home.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 4

Lacking promised amenities

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Riverview, FL

It was our understanding when making the decision on buying in this neighborhood, that there was going tp be a dog park and playground put in. I can't get answers on the timeline for thus and the one person who responded was the previous construction manager who said here doesn't think they're doing it anymore. The buying process itself was great but a couple months later we are missing out on what was a huge selling point for us on this neighborhood...

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 4

Need improvement

  • Thomas D.
  • Verified HomeBuyer
  • March 24, 2020
  • Saint Augustine, FL

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you are experiencing delays in getting concerns addressed. Please share your concerns in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Quality of work & lack of response

  • Christopher L.
  • Verified HomeBuyer
  • March 24, 2020
  • White Plains, MD

A couple of weeks after moving into my home, I began to see that doors would not fully close. Floor boards are loose. And a window is cracked. I've listed these issues in another survey with no response.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Good build, but lacks customization

  • Anonymous
  • Verified HomeBuyer
  • March 23, 2020
  • Tustin, CA

I hate Lennar's Everything's Included program. Buyers spend hundreds of thousands, sometimes millions for their homes and can't even do something as simple as select what color cabinets or countertops we get. The Everything's Included program is just a way for them to streamline their building process, make as many homes as fast as possible without giving buyers the option to make a house a home.

Lennar responded:
Thank you for taking the time to share your comments with us. I would like to share this with our management team to review and address properly. Please share your comments with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 4

SLOW

  • Arthur E.
  • Verified HomeBuyer
  • March 23, 2020
  • Crystal Lake, IL

Lennar is too slow completing repairs because of their reporting system.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Solid Community

  • Anonymous
  • Verified HomeBuyer
  • March 23, 2020
  • Tampa, FL

I think Lennar did a pretty good job of building this community. They were definitely responsive when I needed additional work to be done.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - The buying process was easy.

  • Robert L.
  • Verified HomeBuyer
  • March 23, 2020
  • El Dorado Hills, CA

The buying process was easy. The person who worked with us was wonderful. The whole team was responsive and helpful throughout the whole process, start to finish. However, our initial appointment with your title company was a disaster ( no show and no call). We had to contact them to find out what was going on. Very disorganized and making excuses. We do have some issues with the cabinets and baseboards, that have not been resolved. We are pleased with the model we chose and neighborhood. Lennar builds a nice home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Stephanie is the BEST!

  • James C.
  • Verified HomeBuyer
  • March 23, 2020
  • Gold Canyon, AZ

Working with Stephanie was a great pleasure, she definitely cares!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Track Home at a Custom Price

  • Justin B.
  • Verified HomeBuyer
  • March 23, 2020
  • Winter Springs, FL

Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...

Lennar responded:
Hi Justin, thank you for providing this feedback about your new home buying experience. We are sorry to hear that it wasn't what you expected. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Quality of work

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2020
  • Saint Augustine, FL

Quality of work

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Alan C.
  • Verified HomeBuyer
  • March 22, 2020
  • Princeton, TX

It was a nice and smooth process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible follow up on post purchase issue

  • Luis L.
  • Verified HomeBuyer
  • March 22, 2020
  • Orlando, FL

I have a poorly made follow up on warantty repair, I kept recieving a docusing which I was not confirming I was emailing the person which sent it, but not feedback at all. Terrible service,

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for the delays you've experienced. Please send us an email to corporatecustomercare@lennar.com with your address, contact information and details on the specific warranty item(s) you are inquiring about. We would like to get this reviewed and addressed for you as soon as possible.

Total Score 2


Quality 4

Trustworthiness 4

Responsiveness 1

Good coverage

  • Richard B.
  • Verified HomeBuyer
  • March 22, 2020
  • Aberdeen, MD

Not going to lie here, I did have to work through a couple of issues with Lennar representatives but with a new home you're going to have some issues here and there and that's where having a good warranty and customer service comes in. With Lennar, I'm able to resolve all the post build issues that occur with a new home settling in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A great company, a professional builder

  • Frederic O.
  • Verified HomeBuyer
  • March 22, 2020
  • Cypress, TX

We bought 2 investment properties with the EI (Everything Inside) concept and we really love it!!!! This clearly make the deference with the competition We really enjoyed our experience Lennar is highly recommended

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Thin walls, can hear everything in the next room

  • Oscar R.
  • Verified HomeBuyer
  • March 21, 2020
  • Calimesa, CA

Thin walls, can hear everything in the next room

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

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