Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21817 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
We love our new house
- Evan J.
- Verified HomeBuyer
- March 21, 2020
- Sun City Center, FL
We really love the house that we bought
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Average
- Dennis V.
- Verified HomeBuyer
- March 21, 2020
- Saint Augustine, FL
Lack of detail to the finishing touches
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
very good
- Binglun L.
- Verified HomeBuyer
- March 21, 2020
- Elk Grove, CA
Overall, all situation of my house is very good, I appreciate that.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointed
- Sharon L.
- Verified HomeBuyer
- March 21, 2020
- Sun City Center, FL
Disappointed
Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - As a first time buyer, I was disappointed with the lack of options
- Mark S.
- Verified HomeBuyer
- March 21, 2020
- Shorewood, IL
As a first time buyer, I was disappointed with the lack of options I had regarding building a brand new house. I didn't want dual sinks and I didn't want all the "smart house" tech, but there was no other option. Speaking of no options, I couldn't get tile or hardwood floors and I wasn't able to choose what was planted in my own front yard! Aside from those issues, the process itself was fantastic. My construction manager Jeff was extremely trustworthy and on top of everything. When we first met to go over things, he wrote down a date the house would be done by. When all was said and done, ...
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great job
- Asif A.
- Verified HomeBuyer
- March 20, 2020
- Pomona, CA
Great job
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience!
- Alexandra A.
- Verified HomeBuyer
- March 20, 2020
- Dayton, MN
So much fun buying our first home through Lennar! They made it really easy for us
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar is last in customer service
- Leslie G.
- Verified HomeBuyer
- March 20, 2020
- Sun City Center, FL
Too many to list
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Never complete anything
- Steven C.
- Verified HomeBuyer
- March 20, 2020
- Jupiter, FL
A lot of problems and no answers.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear that you may be experiencing delays. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
Great buying experience
- Erin L.
- Verified HomeBuyer
- March 20, 2020
- Saint Augustine, FL
We had a great experience throughout the searching and buying of our home. We appreciate all that Kelly (sales agent) and Mark (quality inspector) did to help us through this experience. They continue to assist us with any issues that we come across.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Tremendous room for improvement!
- Julian G.
- Verified HomeBuyer
- March 20, 2020
- Laytonsville, MD
Sub-par engineering, construction supervision and quality of workmanship. Lack of diligent workmanship is a reflection of the builder's rush to complete home construction without paying attention to detail and pride in work quality. Customer service is wanting and repeated subcontractor visits are required to rectify mistakes/blunders.
Lennar responded:
Thank you for taking the time to share your feedback with us. I would like to share this with our construction team so they can thoroughly review and address the situation. Please send us an email with your feedback, contact information and home address to corporatecustomercare@lennar.com
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Warranty issues
- Neal D.
- Verified HomeBuyer
- March 20, 2020
- Apopka, FL
Although they did a great job at contacting me but they should hire more quality vendors. The rack or hanging shelf in my master closet came off the wall..right after their vendor fixed, it came off again.. i called Lennar warranty service and tell them the closet wall need additional studs to support the shelf. They were more interested and asking me why the vendor did relocate the shelf or maybe there was too much weight, than listening to my concerns.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Everything's Included
- Jennifer D.
- Verified HomeBuyer
- March 20, 2020
- Camas, WA
The biggest selling points for me were location and everything is included!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar @ Kincora
- Alanna G.
- Verified HomeBuyer
- March 20, 2020
- Sterling, VA
This neighborhood is really great - and the Lennar staff works around the clock to make sure you get what you wanted, and you're satisfied with your home purchase! Everyone from the managers in the sales office, to the construction managers with boots on the ground - everyone kept us informed, went above and beyond and ensured we had the house we wanted!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My five star to Lennar for the excellent service.
- Emerito M.
- Verified HomeBuyer
- March 20, 2020
- Lakewood Ranch, FL
we are really happy with out decision on having our home from Lennar, they really treat us with respect, and have good business manner, we recommend them to any one whom be in a position or have any interest on getting a new house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Whole Package
- Jaafar C.
- Verified HomeBuyer
- March 19, 2020
- Richmond, TX
The reasons why I purchased a Lennar Home. For starters they are the only home builder were everything is included. They offer various types of floor plans. Spectacular color combinations. There are multiple elevation plans.The homes are Wi-Fi Certified all of there homes have there own unique look. They use top of the line appliances. They offer various types of flooring they have multiple cabinet colors and some of best granite selection on the market. The attics are fully insulated and most importantly all of there homes are energy efficient and there homes have the best warranties on the ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Workmanship is poor in some areas.
- Gregory C.
- Verified HomeBuyer
- March 19, 2020
- Fredericksburg, VA
Workmanship is poor in some areas.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
We are happy but some few things that need repair are still pending
- Mary N.
- Verified HomeBuyer
- March 19, 2020
- Jacksonville, FL
We needs some repairs be completed ASAP.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
I wouldnt give 1 star but this survey made me choose something
- Shauna J.
- Verified HomeBuyer
- March 19, 2020
- Hendersonville, TN
If you decide to buy a Lennar home is built really sloppy and cheap with no installation inside your home. The builders build these homes in the dark with no electricity by using flash lights...They will blame you for the issues with your house so no cost to them...Your home is built with particle board... For the money I would really consider another builder.. Do not use their mortgage company Eagle Mortgage its the worst ever
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I will share this with our management team to thoroughly review and address with the appropriate team.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Quality Homes
- Arro Y.
- Verified HomeBuyer
- March 19, 2020
- Santa Paula, CA
These smart homes were made well and all the amenities are included which is a big plus when purchasing a home. The sales staff are excellent and we could not be happier. Highly recommend.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality builder
- Jeffrey M.
- Verified HomeBuyer
- March 19, 2020
- Jacksonville, FL
Overall I am satisfied with my decision to purchase a Lennar home. Quality inside and out, energy efficient which I wanted. They have a great team of people in LONGLEAF...the customer service team, Anthony and Sara are great. They respond accordingly with a sense of urgency. I'm very happy with my choice of purchasing my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Waiting for response from my text
- George G.
- Verified HomeBuyer
- March 19, 2020
- North Las Vegas, NV
Lights missing where there should be lights to
Lennar responded:
Thank you for taking the time to share you comments. I would like our team to review this for you and address it properly. Please share your comments in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
LENNAR is the best
- Venkata S.
- Verified HomeBuyer
- March 19, 2020
- Fontana, CA
I am very happy with LENNAR and their quick response on any queries
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Rodney was great!
- Sarah R.
- Verified HomeBuyer
- March 19, 2020
- Raleigh, NC
Rodney was great! Love the house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My Lennar Home
- Angela A.
- Verified HomeBuyer
- March 19, 2020
- Durham, NC
Great workmanship and material. I only have concerns about how the backyard was slopped so water doesn't sit on the lawn. The lawn has eroded because the downspout drains 3 feet from the patio porch instead going all the way out of the yard. I can hear my neighbor going up and down the stairs. I can also smell when my neighbors smoke cigarettes; it moves through the vents. There is no natural sunlight that you get in the front of the house because of the design, no windows in front of the town-home.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
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