Lennar Reviews

Issues needing to be fixed had to be addressed several times and were scheduled and no shows

The house looked perfect from inside out but when we started living we found so many issues from day one. All three bathroom toilets had cracks on different areas and took almost 2 months to replace all three of them. Master bath tub faucet was dripping for a month even though they tried to fix it couple of times. Finally they figured out that it was installed wrong way and came up with a decision to cut the tub and fix it. We have another big issue with ants, it seems the house is built on top of ant hill. For the past 4 months we are struggling with army of ants that come out in the kitchen from behind cabinets and power sockets, in the bathroom from behind mirrors, and power sockets. We finished 2 one gallon ant killer and bought another gallon yesterday. Coyotes and crows are another issue. Starting 1-2 am coyotes start making noises and disturbing our sleep, starting 5:00-5:30 am crows start their noises. This is really annoying and frustrating, we never expected this much frustration. The city needs to do something about coyotes at least. For future building new houses my recommendation would be to put a door in master bathroom. We have to lock the master bedroom door in order to take a shower because the builder or designer decided that there’s no need to put a door in the master bedroom leading to bathroom. If I need to get something from master bedroom I have to wait till my husband finishes his shower. Hope all these issues are taken into consideration for future houses. ... More

Easy to work with, responsive to any issues that arise. Couldn't have gone better.

Quality of materials used is poor, property seems to have gone up quickly with a lack a quality control, when issues arise, there is a delay in response, appointments for repairs were made and no call/no show. Neighbors have expressed discord regarding quality as well.

Sells—Edward, and walkthrough/new home customer service reps, Chris and Zach, were awesome!! All were beyond helpful and accommodating

The purchase, closing and Walk Thru process was excellent. Amazing, smooth and professional experience. However EVERYTHING after has been a stressful, time consuming, unprofessional, unfair, disrespectful nightmare. If I am exaggerating, PLEASE I would welcome your feedback. I will not go into ALL the UNRESOLVED ISSUES at my new LENNAR Home; just going to give you a few examples. There is currently an OPEN Customer Care Ticket for LOTS of water leaking in our garage thru the Front Door pavers. I first reported this on the VERY FIRST DAY I actually moved in (JUNE 8, 2019). I sent a photo of the garage all full of water with the moving companies truck in the background. We could not unload most of our furniture because the garage was all wet. TODAY is SEPTEMBER 27, 2019 and you finally “sealed” the leak about 10 days ago, however the pavers directly infront of our entrance door STILL have not been replaced. However we have opened & closed SEVERAL tickets for this UNRESOLVED issue. Remember I 1st reported this 3 MONTHS AGO on June 8th. Would you call this great customer service for a brand new $450K home or unprofessional, pathetic and disrespectful? I still cannot install ceiling lights or fans because of ANOTHER OPEN TICKET well over two months old. There was water in the ceiling, which accumulated into the light fixtures. I was told it was condensation or the A/C might be leaking etc etc. I was also promised a mold inspection since water sat there for over two months without ANYONE even taking a look in the attic. Over a month ago, several members of your Maintanance team were at my home and we asked to go ahead and remove one of the ceiling fixture in order to see if I could finally install a ceiling fan. When one of your guys removed it, he got “SPLASHED” with water on his face. I believe Carlos Rodriguez, Teo, James and maybe Chris witnessed this. You can ask them if I am lying. TODAY 09/27/19 I still cannot instal a ceiling light or fan. You STILL haven’t done the Mold Inspection. And I am STILL paying $300 a month to have my stuff in storage. So how would you describe Lennar’s Custimer Care? 5-Excellent. 4-Pretty Good. 3-Average. 2-Below Average. Or 1-EMBARRASSING, PATHETIC and DISRESPECTFUL? I feel it it a (1) because there is not a (0). Thanks again for turning our new home buying dream into a nightmare. ... More

We have been very happy with our new home and the response we receive when we have ant issues

Experience was excellent! Home is well made!

Katie, Chuck, Brittney, and Steven are the best of the best personnel that makes our entire experience from purchasing, building, and living very enjoyable.

Great

Hi your reps were awesome. They really helped. Truly appreciate thier help with the microwave, they went above and beyond. I want to say more about them, but I just had surgery. I have asked Lennar and the Property Management company's Raul (that Lennar contracted) about the dead shrubs, plants and trees (just as I did about the dog poo and dumpster) nothing has been done. The city was called, not only by me about the poo, but also two other owners about the dumpster and grounds. I have owned since April, I pay $150 a month, apparently to maintain a very small pool and nothing else. Haven't seen one groundsworker the entire time I have owned. Have found dead large rodents lately scattered about, litter, etc..... Not a one.... Unhappy, not with Todd or James, but with whomever oversees and is supposed to respond to what appears to be a dump of a neighborhood that I invested way too much money in.... ... More

There were many issues to be resolved, not all of which were completed to our satisfaction. The standard answer to our issues was “It meets code” even though we did not agree and could show it was different to plan. For new home buyers, make sure you watch every stage of the development and take someone who understands home construction with you on your walk through so that you pick up all the issues.

The sales team, design center and construction mangers in addition to Chris that handles the warranty are excellent and appreciate any questions or feedback we have. The quality of the materials/workmanship from the drywall company was below par. So many mistakes and problems with them after I closed.

This was the 7th new home we have purchased and by far it was the easiest process from sale to closing. The sales agent was knowledgeable about her product, the builder was on top of every detail before I could point out. I think the most important part is service after the sale. It seems that a lot of the time after you sign on the dotted line you don't get much response, but Lennar's customer service is excellent. Every concern has been addressed in a timely manner and rectified to our satisfaction. I highly recommend Lennar.

This company has no business building houses . My two kids could have painted the house better and that’s not the only problem , the flooring company they use is the worst Not only that after repairs are done you feel like you should have just done them yourself . I’m the dummy who read all these bad reviews and said ‘it can’t be that bad ‘ lol Trust me it’s that bad

The house is well built, nicely finished and has a lot of great features. Lennar customer service is excellent to work with.

The paint and the painters they use are the cheapest possible, there are spots where there is barely any paint. We have had 2 major leaks. No pad and apartment grade carpet which for a house that is over $500k is very sad. They say they put your front and back yards in, ok yes they do but they are put in by people who know nothing about landscape. No soil under the sod, the wrong plants. They put trees too close to the houses that will grow way to tall, big and fast.

I love the community I love in here at Stonehaven. The homes are beautiful and the home buying process was made less stressful because of caring sales staff. The homes have great stylish modern features and both there town and singles are fairly spacious. Great location for shopping in all. I love my new home. Thanks Lennar!

Warranty work not completed or completed satisfactory. Multiple mistakes found throughout the home. Yard left in unacceptable conditions, not safe for children. Serious electrical issues not address in home despite notification to company.

Lennar should be embarrassed to close on a home in this poor condition. There is no quality control. From door knobs falling off to plumbing fixtures detaching. The list is long. I feel they threw my home together and they are taking their sweet time fixing all the problems. I do not recommend nor will I ever buy a Lennar.

The houses should have gutters on the sides of them..... The houses are built so close together that when it rains the water runs off of both roofs so hard and so fast that the water cannot drain into the ground fast enough and it creates a big mud pit between the two houses. They want to charge me $800 for each side of my brand new house to put in a drain and regrade the ground to fix the drainage problem. Why should I have to pay to regrading the ground or to install a drain on a brand new home.

There are several things wrong. My home flooded within 24 hours of moving in, due to Brandon *Building Site Manager* not properly installing a whose on my washer. Ultimately causing 3-areas of my home to have water damage, mold/mildew and wet carpet. Took the builder 3-months to rectify the problem through warranty department. Builder was not flexible with home owners. Builder insisted the homeowner take off work for repairs instead of working around homeowners schedule. Lennar made a lot of written (via email) promises and never kept them. Horrible Experience. I will never recommend Lennar to anyone looking forward to purchasing a home. It has been a horrible experience. ... More

The team for Lennar are awesome, but the quality, design, and contractors used are lacking. Contractors are sloppy and leaves trash throughout site and neighborhood, design was not up to my expectations, plenty of room but lacked drawers in bathroom and linen closet.

Very Good

Great work.