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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21817 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21817 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Reasonable Purchase in a High Market

  • Jean O.
  • Verified HomeBuyer
  • March 19, 2020
  • Miami, FL

Considering market and location, this has been a good investment.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Happy with our place

  • Eric P.
  • Verified HomeBuyer
  • March 19, 2020
  • Upland, CA

Good experience, streamlined, easy. We love our home. A few corrections needed a few weeks in but were promptly taken care of.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We love our new home!

  • Mark F.
  • Verified HomeBuyer
  • March 19, 2020
  • Bargersville, IN

We love our new home, and Lennar's reps are great to work with!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New home is great!

  • Ryan H.
  • Verified HomeBuyer
  • March 19, 2020
  • San Tan Valley, AZ

We had an amazing experience with Lennar!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed.

  • Carole B.
  • Verified HomeBuyer
  • March 19, 2020
  • Cumming, GA

Lennar builds aesthetically pretty communities. Their attentiveness and concern for the individual homeowner is poor. The first construction supervisor, Andy, was attentive. Michael, who replaced him because they had too many closings scheduled, was always in a hurry, and eager to just get closed. Furthermore. we continue to find warranty issues after 5 months, and will submit them.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

We have found so many things that needed to be corrected after moving in.

  • Tracey R.
  • Verified HomeBuyer
  • March 19, 2020
  • Myrtle Beach, SC

Almost everything has been fixed.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - very responsive with requests to complete items after we moved

  • Yvonne B.
  • Verified HomeBuyer
  • March 19, 2020
  • San Antonio, TX

very responsive with requests to complete items after we moved in

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I Love the house and the community.

  • Lilybeth S.
  • Verified HomeBuyer
  • March 19, 2020
  • Joliet, IL

I Love the house and the community. Great buy

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - I love it

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2020
  • Hockley, TX

I love it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Overall I would not reccommend Lennar.

  • Lauren S.
  • Verified HomeBuyer
  • March 19, 2020
  • Durham, NC

Overall I would not reccommend Lennar. While I love the majority of my home the two weeks prior to closing were not enjoyable dealing with the sales agent & contractor. They were dismissive and ultimately did not address some of the issues I had within the home.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

A rushed job to meet a quota

  • Marcos O.
  • Verified HomeBuyer
  • March 19, 2020
  • Doral, FL

The home Lennar delivered to me and my family was full of issues - and still is - and their people seem not to care.

Lennar responded:
I'm sorry to hear you are experiencing some issues with your home. I would like to review this for you in details and have our management team address the situation. Please share your concerns in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Beautiful Home, Make the right choice

  • Katherine C.
  • Verified HomeBuyer
  • March 19, 2020
  • Indian Land, SC

The process was so simple and enjoyable. The whole team was so sweet and always went above and beyond. Their response time was always within a hour or 2. Had so many wonderful options and floor plans to pick from to make the home feel custom and fit our needs exactly. The only downside is we ended up with a storm drain in our backyard so the whole yard is at a slant and not usable space.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar’s roller coaster

  • Lahcene D.
  • Verified HomeBuyer
  • March 19, 2020
  • Homestead, FL

Process needs to more transparent and streamlined. Too many surprises. Too many financial manipulations. ie. listening price $178k. Corner lot add 5k. Final cost 183k. 17k builder contribution after adding 17k to the final price. I just got a headache trying to to wrap my mind around this process. There is shortage of housing. Homes will sell at a good profit for the builder without resorting to marketing/gymnastic acrobatics. Straight forward 1+1=2 will go a long way of creating healthy communities that all Lennar organizations will be proud of. What do I know!

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - I love the house but I keep finding little things wrong with

  • Geraldo A.
  • Verified HomeBuyer
  • March 19, 2020
  • Riverview, FL

I love the house but I keep finding little things wrong with the house. Dina Cooley is a god send but apparently she’s frustrated with my calls and texts.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 3

The worst nightmare

  • Eulogio P.
  • Verified HomeBuyer
  • March 19, 2020
  • Homestead, FL

It was a really a Nightmare . The only can see a little concern for their mistakes was the Eagle Financial personnel. The res , include , Mr Carlos Gonzales , the president, were very careless about me as a customer Also I recommended another customer who both in Aquabella but never again. I will not recommended anybody else again

Lennar responded:
Hi Eulogio, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Punch list

  • Philip B.
  • Verified HomeBuyer
  • March 19, 2020
  • Pensacola, FL

There were many punch list items to be completed. There should be a punch list team that goes to each house to fix all the items prior to turning it over to the buyer. Also concern about the HOA, I know this is going to be ours, but now it is Lennar's. A lot of financial concerns.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Overall good value, service after the sale somewhat lacking.

  • David P.
  • Verified HomeBuyer
  • March 19, 2020
  • Saint Augustine, FL

Ron, our sales agent was the BEST part of the process. Customer service response to warranty items since closing has been spotty, not always timely, and certainly not going out of their way to meet customer expectations. I think it depends on who is assigned to your property. Have to stay on them and follow up multiple times to get issues resolved.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Salesman was horrible not honest. Claims dept has absolutely no real desire to help.

  • Lance W.
  • Verified HomeBuyer
  • March 19, 2020
  • Spring, TX

Do your homework. Use another builder!

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 1

Lennar - Great

  • Robert M.
  • Verified HomeBuyer
  • March 19, 2020
  • Venice, FL

Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home purchase review

  • Jose Q.
  • Verified HomeBuyer
  • March 19, 2020
  • Kissimmee, FL

Hard to evaluate and list is all, basically sales team overall was great, builders and trades did not provide a make ready home at close and still trying to get items finalize and fixed 4 months later with no type of compensation for all the miss work and wasted appointment where the trades didn’t come prepared for the work needed having to reschedule the same repairs in some cases many times over.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Excellence

  • Mike R.
  • Verified HomeBuyer
  • March 19, 2020
  • Santa Paula, CA

I want to give my thanks to Jesse, Cristina, Patrick Hartman, Eddie, Romero and the rest of the Lennar family. We could not have done this without them. Thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Excellent service

  • EARL W.
  • Verified HomeBuyer
  • March 19, 2020
  • Clinton, MD

Excellent service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buy Lennar

  • Ave R.
  • Verified HomeBuyer
  • March 18, 2020
  • Apollo Beach, FL

From the loan application to closing, Lennar was bar none. The loan officers and selling agents were courteous and professional and kept me informed throughout the entire process. My closing was completed on the date and time assigned. Thank you Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Invasion of the Flying mosquitoes take over our home!!!

  • Steven S.
  • Verified HomeBuyer
  • March 18, 2020
  • Saint Cloud, FL

We lived in our home for over four months as of November 18 to March 18 and we can’t even go out on our patio or walk out the front door without being attacked by a swarm of flying mosquitoes, see we have a pond in the back of our home that has not been treated for the mosquito larvae creates bugs all around the community it has been a Nightmare... No One wants to take responsibility for the damage going on to my home my Paint my Screen. Lennar is not taking responsibility HOA is not taking responsibility there doing nothing this has to be addressed. Lannar HOA Please!!

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 4

Many minor issues were initially denied

  • Carmen J.
  • Verified HomeBuyer
  • March 18, 2020
  • Fayetteville, GA

I purchase home model as a new home. When I found undone work I was denied assistance cause it was a model but paid new price

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

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