Lennar Reviews

Lennar prides themselves as a production home builder to a point where their approach to a home is to build as many homes with the minimal quality and maximum profit that they can get away with legally. Where the buyer and/or potential home owner is simply writing the checks - without input and concern. They set closing dates for acceptance and turnover before the work is complete and/or inspected. They leave behind many conditions of Non-Conforming work like dead trees, code violations, grading problems and leaking roofs / insect infiltration to name just a few. There is nothing in their delivery model where they allow disclosure of their home package - inside and outside or where you can provide your expectations for your new home. You take it or you leave it! Buyer beware in any Lennar community if you value quality, partnership at a fair price. That does NOT exist with anyone at Lennar and their business culture of delivering a good product! ... More

Conscientious, responsive, and not pushy.

I love the floor plan for my home but the customer service after I moved into my home has been horrendous!! I've not seen nor heard from the person who walked me through my home since he asked for a five star rating while delivering 1 star service. They've not followed up to get all the items from the original list nor address the ones I've added since the move. The quality of the flooring and cabinets is not worth the money charged! Most of the workmanship and material are decent quality but not to the standards expected at this price point. The most offensive actions is the decision to change the size and value of the homes in the community. This decision has a great impact on my investment and the overall look of the community. I would not have purchased my home in this neighborhood had I known that this switch was coming. ... More

We had a leak in our house during the first rainstorm due to a broken fan on the roof. Lennar quickly fixed the fan, but we had to escalate our grievances to get the interior damage fixed. It took 4 months and 3 contractors. I think they are expanding too fast and can't maintain the quality of customer care once they have sold you your home. We love our house, but I dread anytime I need to seek help fixing a construction issue, including a leaking exterior door.

Working with Lennar was very easy. Hebert sat us down and discussed all of our options. More importantly, what he said was going to be the final numbers, were indeed the final numbers! No surprises. No gimmicks or add-ons. Once in our new home we had a couple of small issues; light socket short circuit; garage door not closing; missing shelf. But once we put in a service request, I have to say they came and provided fixes to all of the things in the request. I was skeptical. . . VERY skeptical that we wouldn't have any problems but we have not yet. It's been GREAT!!

We love our house

Fantastic company with a fantastic product. Thank you guys for doing what you do so well and having the best customer service! Kudos

Ever since we put a down payment on this place it has been problem after problem.

Hope to see it in a few months

Make good choices for your additional cable outlets

Better than the average builder

Know what you want in a home. Buy your own flooring.

Beginning with so much promises and still waiting for them to be fulfilled. So much stuff that is not done ✅ correctly done without care nor Quality there’s some stuff so bad that are already falling apart and we haven’t even being in the home for 5 months, starting from bad finishing job on cabinets, walls with horrible cracks, caulking and pain horribly done throughout the home, ships in shower bath floor. There’s lots of things that could being done right the first time before is given to the homeowner and run a right and good inspection, so Quality of products and workmanship they use is horrible very poor, inexperience who do not care about providing decent quality or good quality; horrible job in lots of stuff that every homeowner expects to be good quality. Builder claims top Quality, best and biggest throughout the US, but after this they prove otherwise very poor customer service, horrible materials and workmanship “very poor quality, ” Home not turn in or given to standard. ... More

I have had to have a bunch of stuff fixed or replaced since I moved in. They build these houses at a pretty good clip but a one year warranty should give all homeowners plenty of time to have any issues addressed. But Lennar is very responsive to these issues and they do follow-up in a timely matter. I hope all of the Construction Managers working at Lennar are as good as the one I had the good luck to be associated with. Andre is impeccable, friendly and knowledgeable. My customer care person also has done a good job. I do not regret my decision to purchase a Lennar home.

Lennar has not lived up to the standards promised with upkeep in the community. They were very happy to take money for the creation of an HOA, but there are no actualized benefits (i.e. common area upkeep, community monument), and so the community looks 'cheap' compared to those in the neighborhood. There are pros and cons to buying a cookie-cutter home, and just make sure that you are aware before committing your savings!

Loving my new home.

Getting anything fixed is like pulling teeth. Never hear from anyone and close out tickets without following up to make sure the repairs were completed

Definitely recommend financing and purchasing from Lennar.

We love the Butternut Creek Cascade station team. Whenever we had questions or needed help with anything in our home, they are always quick and friendly.

I was convinced that I would purchase a prebuilt home to manage costs and not have to pay for all the extras that most builders charge but after one look at Lennar everything's included options and the well designed luxury townhomes with smart home features in St Charles MD I quickly became a lennar homeowner. I was particularly impressed that after the sell both the sales team and customer care reps, especially Gail and Michael continued to go the extra mile and exceed my expectations in me getting settled in my new home. In my opinion Lennar builds more than homes, they build communities and their presence is felt in this county from sponsoring local baseball teams to organizing community meet and greets, lennar st Charles is NOT THE AVERAGE homebuilder and almost a year later after my purchase, they continue to exceed my expectations ... More

Put yourself in your best financial health, as to having the most control over your purchasing experience, i.e., credit score, income to debt ratio. This may sound like obvious advice, but I cannot emphasize this enough. Side note, inquire with the HOA about any personal things you intend to do on your property. I've had a nightmare.

Just know that if something is broken or not working properly be prepared to wait a loooong time to have it fixed because of mishandled scheduling issues with subcontractors. Also, the repair work can only be done on week days forcing you to take days off from work only to have the workers not show up which is incredibly frustrating. It's been almost 6 months without a working master bedroom shower

Lennar has been very efficient in fixing any issues under the warranty.

Disappointed to discover that our new home needs so many fixes/has so many deficiencies (including code violations). Would think that, for the price we paid, quality of materials and workmanship would have been better.

Bugs, bugs, bugs! We love our NexGen house except for the bugs. We've had 3 different exterminators out to try and get rid of them. I don't know what to do! I'm thinking we might just sell! I don't know how much clearer I can be! Not being vague at all!!!