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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21526 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21526 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Don't know what to say

  • Laxmi K.
  • Verified HomeBuyer
  • February 26, 2020
  • Cary, NC

We moved in to the house 3 months back and the drive way concrete had multiple wide cracks, when approached with the problem, the builder is not ready to fix because the external concrete is not covered in the warranty items. So we are not happy with the response.

Lennar responded:
Hi Laxmi, thank you for sharing your feedback with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 4

Responsiveness 5

Too much time to fix issues.

  • Conrado M.
  • Verified HomeBuyer
  • February 26, 2020
  • Naples, FL

Charging too much for any add days.

Lennar responded:
Hi Conrado, thank you for your comments. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Great experience!

  • Christina V.
  • Verified HomeBuyer
  • February 26, 2020
  • Wimauma, FL

Great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So far so good

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Loxahatchee, FL

Overall a fairly painless process. Could have been better communicating closing dates / times and last minute changes. Sales rep was somewhat out of the loop and did not keep me well informed. Post close typical builder issues that have been addressed with the warranty.

Lennar responded:
Thank you for sharing your feedback with us. We are sorry about the communication issues you had with the sales team. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

NEW HOME

  • George S.
  • Verified HomeBuyer
  • February 26, 2020
  • Saint Augustine, FL

If they would just do what they eventually do, in a more timely manner, they would be a much better company. You must keep pushing them to get them to do the things they should do without repeatedly asking them.

Lennar responded:
Hi George, thank you for sharing your feedback with us. We appreciate your comments and will work to improve in this area. Please email us at corporatecustomercare@lennar.com with any outstanding items you have, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Poor Workmanship

  • Catherine P.
  • Verified HomeBuyer
  • February 26, 2020
  • Buford, GA

Considering what I paid for the property the workmanship on the house is poorly done! The materials used (i.e cabinets are cookie cutter, flooring is cheap) are of the lowest quality of builders grade material! Thus totally unexceptionable!!

Lennar responded:
Hi Catherine, thank you for sharing your feedback about the workmanship with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Enjoying retirement!

  • Sylvia R.
  • Verified HomeBuyer
  • February 26, 2020
  • Alva, FL

We love our home and new neighborhood.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Quality

  • Thomas P.
  • Verified HomeBuyer
  • February 26, 2020
  • Cary, NC

Poor quality control of subcontractors. However, when the home owner identifies problems, they are quickly repaired.

Lennar responded:
Hi Thomas, thank you for sharing your feedback about the quality of workmanship in your new home. We are happy to hear that issues have been addressed quickly and will continue to improve our processes and products. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 5

Mostly delighted

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Cary, NC

The townhouses seem to be good quality, new technologies, and at a fair price.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Outstanding Home Sites

  • Jacqueline K.
  • Verified HomeBuyer
  • February 26, 2020
  • Litchfield Park, AZ

My hubby and I are very happy with our new Lennar home. Everyone that we worked with were professional and responsive to our needs. Overall it was a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Apart from minor issues everything else is good

  • Niranjan J.
  • Verified HomeBuyer
  • February 26, 2020
  • Lakeville, MN

Apart from minor issues everything else is good

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Not the best value for the money.

  • William A.
  • Verified HomeBuyer
  • February 26, 2020
  • Winter Springs, FL

Lennar is very responsive prior to closing, after closing I have discovered many issues with the house and the response has been slow. The quality and workmanship is not the best and the HOA management company, employed and controlled by Lennar, is very picky and intrusive.

Lennar responded:
Hi William, thank you for sharing your feedback with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Great Experience!

  • Donald Z.
  • Verified HomeBuyer
  • February 26, 2020
  • Surprise, AZ

From the sales staff, financing, service professionals, and beyond, a 10 star experience! Easy to work with, very responsive to questions. Follow up service after purchase is also 10 star! I would not hesitate to purchase a Lennar home again!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review

  • Dennis S.
  • Verified HomeBuyer
  • February 26, 2020
  • Cave Creek, AZ

Good quality and great customer service

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Not getting all warranty items resolved.

  • David M.
  • Verified HomeBuyer
  • February 26, 2020
  • Mount Pleasant, SC

Lennar personnel promised to resolve quality/warranty issue within 30 days of closing on our house on 30 September 2019. After delays, and in some cases, multiple attempts by Lennar appointed technicians, we still have lingering issues with exterior doors. We also submitted a Lennar warranty ticket on a cracked countertop in our master bathroom that still is not resolved. The exterior doors have had added added in various places around each door that look terrible and have not solved the door sealing issues. The exterior door seals need to be replaced with new seals that reliably seal the ...

Lennar responded:
Hi David, thank you for sharing your feedback with us. We are sorry to hear about these issues, as well as the delays in getting them addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - Initial purchase process was smoother, design and options selection

  • Kinjal S.
  • Verified HomeBuyer
  • February 26, 2020
  • Katy, TX

Initial purchase process was smoother, design and options selection were easy to go through with sales person, construction manager was less responsive during the build, many issues found at final inspection and during final move-in. How would you describe the quality and value of your new home? Construction was ok, found many issues after 3 months period. Builder promised many items and delivered accordingly. For example, Amazon products give away. Ring, echo dot etc. What would you most like potential home buyers to know about this builder? Always do proper research about builder and ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Good Quality products and a Quality built home!

  • John L.
  • Verified HomeBuyer
  • February 26, 2020
  • Danville, IN

We recently purchased a home with Lennar. We first were not sure about the builder because they were new to the area. Once we did some research and compared to other builders we chose Lennar. We are happy we did! The staff was great to work with and we feel we got a Quality built home in our price range that is built to last! Included options with quality products makes the new home purchase easy! Don’t waste hours and money going through unlimited options offered by other builders that ultimately push you over your budget just to get the basics, just choose Lennar!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar Builders Sparks

  • Donna T.
  • Verified HomeBuyer
  • February 26, 2020
  • Elk Grove, CA

We bought a Model from Lennar. Everything in the Model were purchased in the home buying. Only wished more time was given during the walk thru (2 hours) to discuss items in the Model requiring fix or touch-up. The only statement we were given was we bought the Model in an "AS IS CONDITION". We were sadden that Lennar sells a new home in an As Is Condition. Inasmuch, we were still excited to live in a Smart Home. Wished the builder would have provided additional Smart Devices instead of receiving just the minimum to get the home started.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Not what we hoped for.

  • Kelly N.
  • Verified HomeBuyer
  • February 26, 2020
  • New Braunfels, TX

Shoddy craftsmanship all over. Trying to get the house is built and sold for the bottom line and not really caring about the finished product.

Lennar responded:
Thank you for sharing your comments with us. Please send us an email to corporatecustomercare@lennar.com with your address, contact information and any specific items you would like to call out so we can get them addressed for you.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Overall solid

  • Shawn B.
  • Verified HomeBuyer
  • February 26, 2020
  • Bargersville, IN

The value of Lennar is great. We have had a few issues which have been resolved quickly. The sales team is great. Viet was very helpful and kept us updated throughout the process of our build w pics.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Need some work

  • Roy P.
  • Verified HomeBuyer
  • February 26, 2020
  • Conroe, TX

The finish work is not that great and when you in your work order and they come out to fix their mistakes they make it worse and so you just end up giving up. Most of them do not speak English so you can't communicate with them.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - I guess you get what you pay for.

  • Lominy P.
  • Verified HomeBuyer
  • February 26, 2020
  • Wimauma, FL

I guess you get what you pay for.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Good experience

  • Scott G.
  • Verified HomeBuyer
  • February 26, 2020
  • Brownsburg, IN

I love the floor plan, lot size and value I received for my money.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor person had no idea what they were doing and information was wrong

  • Lynn B.
  • Verified HomeBuyer
  • February 26, 2020
  • Ponte Vedra, FL

Poor customer service, errors on financial Documents even after correcting them multiple times, worse home buying experience ever

Lennar responded:
Hi Lynn, thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you had. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional feedback, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

My house was built to quickly. In 4 months there are cracks in the ceiling, walls are not straight and several other things going on.

  • Victor S.
  • Verified HomeBuyer
  • February 26, 2020
  • Arlington, TX

New is not always better. I have purchased several homes in my life time being prior military. This last purchased property is questionable.

Lennar responded:
Thank you for taking the time to share your feedback with us. I'm sorry to hear you are not completely satisfied with your home. Please send us an email to corporatecustomercare@lennar.com with your address and details about your findings and we will get this reviewed and addressed for you.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

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