Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21817 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Positive experience
- Richard W.
- Verified HomeBuyer
- March 17, 2020
- Simi Valley, CA
The entire home buying experience was great. Being a first time buyer, I was scared and filled with anxiety. Lennar put my fears at ease which reduced my anxiety overall. I’m extremely happy with the everything included concept. From RING to the laundry sink. The workmanship is very good. I’ve only experienced a couple of minor issues. These were taken care of without question and resolved in just a few days. The move in process was easy. You are set up with a walk through and anything noted is taken care of before you take possession. I’m extremely happy with the entire process from the ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not worth your money
- James B.
- Verified HomeBuyer
- March 17, 2020
- North Las Vegas, NV
Cheap materials and low quality customer service. Recommend house inspection before you move in
Lennar responded:
Thank you for taking the time to share your comments with us. I would like to hear more of your feedback to share with our management team. Please send us an email to corporatecustomercare@lennar.com with your feedback, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Review
- Timothy P.
- Verified HomeBuyer
- March 17, 2020
- Temecula, CA
Landscaping is poor. No weed barrier on mow hill. Garage completed without a primmer coat, which is horrible. Trouble matching interior paints. Response time to have issues completed is sub-par. Sales team was amazing, huge props to Rosalie and Kathy.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
My Home Buying Experience
- Crystal W.
- Verified HomeBuyer
- March 17, 2020
- White Plains, MD
My overall home buying experience was very good. The team was awesome and very knowledgeable. They made my transition in buy my new home very smooth. I really appreciate Lennar as good cooperation to purchase a home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Just a few issues
- Brian J.
- Verified HomeBuyer
- March 17, 2020
- Jacksonville, FL
Sprinkler guys did a lousy job. Sprinklers are too deep they didn’t plan for the sod height or level the yard well. Already have had to re-caulk master shower and kids bathroom. Overall we are happy with our home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - Quality of workmanship and materials very poor we found many
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Saint Augustine, FL
Quality of workmanship and materials very poor we found many issues that needed to addressed numerous times, and are still dealing with them i.e paint splattered all over the floor tiles and the dishwasher not connected correctly caused a flood in our living room ETC.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Everything was great!
- Jerrene W.
- Verified HomeBuyer
- March 17, 2020
- Fayetteville, GA
Our move was great. When we needed help, they were their to help. Thank you so much!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Sales and service
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Conroe, TX
Feel more care could have gone into details as well as the deep cleaning before move-in.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Do your homework.
- Mark V.
- Verified HomeBuyer
- March 17, 2020
- Erie, CO
Do your homework. Really critique the model homes. Be vigilant during the building process. Submit tickets after you purchase.
Lennar responded:
Thank you for taking the time to share your comments with us. Please share your experience with us in detail so we can review any areas we can improve on and have them addressed by our management team. You can send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address.
Total Score 2
Quality 2
Trustworthiness 4
Responsiveness 5
Not a good builder
- Arthur P.
- Verified HomeBuyer
- March 17, 2020
- Naples, FL
Bottom of the line appliances; no insulation; thin walls, cheap fixtures.
Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied some features in your home. Please send us an email to corporatecustomercare@lennar.com with your concerns, your contact information and home address. I will share this with our management team to review and address.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Only problem we had was heat and air conditioning.
- Maggie M.
- Verified HomeBuyer
- March 17, 2020
- Reno, NV
Only problem we had was heat and air conditioning. We did not have a good experience with the workers that came out to help, they were very rude. Luckily, Julie who is such a pleasure to work with, took care of the problem.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Fantastic builders
- Jonathan S.
- Verified HomeBuyer
- March 17, 2020
- Riverside, CA
Never buy a new construction home from any other builder. Lennar is the best. Hands down.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Layout and floor plans are fantastic. Workmanship is lacking.
- Kristi D.
- Verified HomeBuyer
- March 17, 2020
- Elk River, MN
The layout of Lennar homes are beautiful. But after owning one, I’d say the quality is lacking. But we love our home and are working through various workmanship issues.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Awesome Experience
- Gaby L.
- Verified HomeBuyer
- March 17, 2020
- Eastvale, CA
The whole process as first time home buyers was fast, easy, and fun! Everyone has been extremely helpful and they consistently reach out to us to Make sure everything is going well! :)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very pleased with purchase
- Roger M.
- Verified HomeBuyer
- March 17, 2020
- Rancho Cordova, CA
My wife and I have been very pleased with our purchase. This includes before the sale support and after the sale support.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Could have been better
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Jarrell, TX
Moved into our brand new house and eventhough all my issues, and there were many, (from sewer back up in plumbing, garage door stuck in open position, HVAC heat/cooling system not producing heat, toilet water leak, and water heater elements needing replacement) within the first three months of moving in. Not a pleasant experience.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 5
Survey You Land
- Jaci G.
- Verified HomeBuyer
- March 17, 2020
- Brownsburg, IN
We payed for a premium lot size and found out after closing when we went install a fence that we are missing 10 ft of side yard. After doing some research, this is a common complaint for Lennar and there is nothing you can do about it except make sure you have the land surveyed prior to the start of your build.
Lennar responded:
Thank you for your comments and I'm sorry to hear of your concern. I would like to look into this further for you and ensure it gets addressed by management. Please send us and email to corporatecustomercare@lennar.com with your concern, contact information and home address.
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Excellent experience
- Jeffrey K.
- Verified HomeBuyer
- March 17, 2020
- Forney, TX
Incentives made it an easy choice to use their financing. No need to shop they beat everyone and we closed in 3 weeks!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Quality & Short of Trust
- Sunay B.
- Verified HomeBuyer
- March 17, 2020
- Corcoran, MN
It's been 4 months since we moved in, from multiple dishwasher leak to replacing floor in the kitchen, we've had multiple issues with the quality of construction. Especially the dry wall, sheet rock issues. Many corners are crooked & had to redo them. All the air vents had huge bulges which required cutting the dry wall & repairing them. It's been 4 months & the repairs continue & note that, all these were part of addendum during closing. Lack of communication & trust since the time we signed the PA. We were promised a full lot for $44700 lot premium, half of our lot is now covered in water. ...
Lennar responded:
I'm sorry to hear you aren't satisfied with your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar - Thanks Jamie!
- Regina B.
- Verified HomeBuyer
- March 17, 2020
- Las Vegas, NV
Thanks Jamie!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent workmanship.
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Royal Palm Beach, FL
Lennar takes care of anything that needs attention/repair in a timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy
- Abraham R.
- Verified HomeBuyer
- March 17, 2020
- Richmond, TX
The model homes is an excellent marketing strategy
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Good
- Parminder S.
- Verified HomeBuyer
- March 17, 2020
- Fresno, CA
Good
Total Score 3
Quality 1
Trustworthiness 5
Responsiveness 5
Very Satisfied except for the finishing portions of the home
- Nanjundiah S.
- Verified HomeBuyer
- March 17, 2020
- Saint Augustine, FL
The builder had a very average finish. We had to rework it several times before the final walk-through. Since our support person (Mr.Mark) was very kind we were able to get a lot of stuff done after the closing by raising tickets. We are still not done with our home, the tub, there is a crack in it, something we were not able to see clearly during the final walk-through. Also Lennar a billion-dollar company should reiterate through their sales team several times about what is NOT included in the "All inclusive" home. For example we were hastily shown some things like the back blinds ,were not ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Disappointed by the little things
- Reina M.
- Verified HomeBuyer
- March 17, 2020
- Elizabeth, CO
Overall, we seem to have a sturdy, structurally sound house, which is the most important. But I have been surprised and disappointed by all the little fit and finish issues that I just didn’t expect to have. I don’t see any pride in the workmanship, in making sure everything was in excellent condition before we moved in. I love my house and would probably do it over again, it’s just sad that the finishing touches were so rushed and overlooked.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
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