Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20730 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

20730 Reviews in All Areas

Star Rating Breakdown

5 ★ 8653

4 ★ 3867

3 ★ 3429

2 ★ 2199

1 ★ 2582

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Terrible

  • Sarah P.
  • Verified HomeBuyer
  • March 24, 2020
  • Davie, FL

Still hasn’t gotten back to me with hoa information, no one returns my emails or phone calls worse place to live

Lennar responded:
I'm sorry to hear you are experiencing difficulties in getting your HOA questions answered. Please send us an email with your question, contact information and home address to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - i wont recommend lennar .

  • Naga M.
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

i wont recommend lennar .very poor in customer service and fixing the issues build quality is very low stds

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your home building experience. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Attention to detail and pride of workmanship was not a concern

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Mount Pleasant, SC

Attention to detail and pride of workmanship was not a concern of the builder.

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't completely satisfied with your home. We would like to review your concerns and have them addressed by our management team. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No customer service

  • Paul L.
  • Verified HomeBuyer
  • March 24, 2020
  • Sun City Center, FL

Landscaping that dies in just a few months and filthy bath tubs with rings that cannot be removed and no warranty service for either. Buyer beware

Lennar responded:
Hi Paul, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing

  • David G.
  • Verified HomeBuyer
  • March 24, 2020
  • Gold Canyon, AZ

We are still waiting for issues from closing to be completed. Very disappointed.

Lennar responded:
I'm sorry to hear you are experiencing delays in getting items in your home addressed. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com. I will have our management team review the situation and address it with the team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Embarrassed I bought Lennar

  • William M.
  • Verified HomeBuyer
  • March 24, 2020
  • Victoria, MN

I had no idea how bad a new home could be.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your feedback, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not good

  • Daniel R.
  • Verified HomeBuyer
  • March 24, 2020
  • Jacksonville, FL

Horrible experience

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sub-par workmanship

  • Luis R.
  • Verified HomeBuyer
  • March 24, 2020
  • Ocoee, FL

Sub-par workmanship And poor customer care.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you've come across Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Untrustworthy sales representatives and managers

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Fort Lauderdale, FL

As investors, we have bought real estate for a long time. Dealing with Lennar was a complete nightmare. The sales representative was always confused about the facts and would provide misinformation. Unfortunately, due to her incorrect information, we made many choices that we would not have made otherwise. The construction crew/managers were great. However, the administrators refused to be held accountable for the NUMEROUS mistakes that were made that lead to a delayed closing 4 times. As an investor, I lost renters and income. The company is not what it used to be. Unfortunately, we now try ...

Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I'm sorry to hear about the difficulty you experienced in your sales process. Please send us your experience, contact information and home address to corporatecustomercare@lennar.com. I will have our Director of Sales review the situation for you and address it with the team.

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Unhappy

  • Sheila G.
  • Verified HomeBuyer
  • March 24, 2020
  • Middletown, DE

I have so many problems with my home.

Lennar responded:
I'm sorry to hear you aren't completely happy with your home. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Never again

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Parker, CO

horrible horrible nightmare of a mistake to purchase from lennar. Over priced, workman ship is so poor, materials are obviously the cheapest on market, workers are sloppy and lennar refuses to fix their mistakes. Convinced 2 of my friends to walk away from lennar and will keep on doing so.

Lennar responded:
Thank you for sharing your comments about your experience with the quality of your new home and difficulties in having items addressed. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Not a reliable builder to depend on for one’s dream home

  • Rama M.
  • Verified HomeBuyer
  • March 24, 2020
  • Charlotte, NC

Not a realizable builder to construct your dream home. Lennar is not responsive and still there are preclosig items pending even after 5 months of closing .

Lennar responded:
Hi Rama, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the outstanding issues you mentioned. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Terrible sales staff and also construction managers that don’t

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Winter Garden, FL

Terrible sales staff and also construction managers that don’t value customers opinion and only are concerned about closing the house despite apparent issues and corners being cut.

Lennar responded:
Thank you for sharing your comments about our sales and construction teams. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Regret purchasing

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

Will never recommend or buy Lennar.

Lennar responded:
Thank you for this feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I had a bad experience with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

I had a bad experience with Lennar

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

One of the worst builders

  • Satish K.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worse builder and customer service ever!

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

Unfinished work. Very bad customer service.

Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New fixer upper

  • Michael T.
  • Verified HomeBuyer
  • March 24, 2020
  • Las Vegas, NV

I do not recommend Lennar to anyone!

Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible experience

  • Sara S.
  • Verified HomeBuyer
  • March 24, 2020
  • Blaine, MN

I would tell anyone considering building with Lennar to run in the opposite direction

Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Samantha V.
  • Verified HomeBuyer
  • March 24, 2020
  • Minneola, FL

Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Track Home at a Custom Price

  • Justin B.
  • Verified HomeBuyer
  • March 23, 2020
  • Winter Springs, FL

Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...

Lennar responded:
Hi Justin, thank you for providing this feedback about your new home buying experience. We are sorry to hear that it wasn't what you expected. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed

  • Sharon L.
  • Verified HomeBuyer
  • March 21, 2020
  • Sun City Center, FL

Disappointed

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I wouldnt give 1 star but this survey made me choose something

  • Shauna J.
  • Verified HomeBuyer
  • March 19, 2020
  • Hendersonville, TN

If you decide to buy a Lennar home is built really sloppy and cheap with no installation inside your home. The builders build these homes in the dark with no electricity by using flash lights...They will blame you for the issues with your house so no cost to them...Your home is built with particle board... For the money I would really consider another builder.. Do not use their mortgage company Eagle Mortgage its the worst ever

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I will share this with our management team to thoroughly review and address with the appropriate team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst nightmare

  • Eulogio P.
  • Verified HomeBuyer
  • March 19, 2020
  • Homestead, FL

It was a really a Nightmare . The only can see a little concern for their mistakes was the Eagle Financial personnel. The res , include , Mr Carlos Gonzales , the president, were very careless about me as a customer Also I recommended another customer who both in Aquabella but never again. I will not recommended anybody else again

Lennar responded:
Hi Eulogio, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Ghosted by Lennar after a lot of promises

  • Anonymous
  • Verified HomeBuyer
  • March 18, 2020
  • Saint Augustine, FL

Don’t trust anything you are told verbally by a Lennar employee. Closings are set quick and they promise to correct issues but the battle ensues if you go to closing. We are not the only resident with this experience.

Lennar responded:
I'm sorry to hear you aren't satisfied with your overall experience with Lennar. I would like to hear more about it and have our management team review and address thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Narrow Reviews by Area