Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21817 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Disappointed
- Cecilia B.
- Verified HomeBuyer
- March 17, 2020
- Boynton Beach, FL
Sales did not disclose very important issues which, shows deception. Construction did not follow through on issues, sloppy workmanship.
Lennar responded:
Hi Cecilia, thank you for your comments about your experience. We are sorry to hear about the issues you mentioned. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
I love my house but service could be better
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Middletown, DE
The issue I have with Lennar is them making promises and not keeping them. For example Carol told my wife and I that we would be getting a stone fireplace if we purchased. When we were ready to sign she quickly switched up and said that they no longer offered that. I don’t like when people lie to get a sale. Our construction manager promised my wife and I that we would get a plate cover for the tubing behind the washer and dryer. We moved into our home in October 2019 and the plate cover is currently still not there. It’s disappointing to spend all this money and receive bad service
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 3
Would not purchase another Lennar home.
- Paul I.
- Verified HomeBuyer
- March 17, 2020
- New Port Richey, FL
Don’t close on your home until your issues are fixed! They make you jump through hoops to get simple things fixed that should have been done right the first time and send contractors that have been drinking to your home with children in it. They make you feel like the bad person for wanting things done right when purchasing a brand new home. They tell you things will be fixed after closing but that isn’t true. We had to wash splattered paint off every surface of our new home and had to paint walls ourselves because the painters had been there 3 times and only made things worse by rushing ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
New home
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Jacksonville, FL
I'm happy with my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding
- Karl F.
- Verified HomeBuyer
- March 17, 2020
- Conroe, TX
You’ll love it!! They are awesome
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worry free
- Robert W.
- Verified HomeBuyer
- March 17, 2020
- Cibolo, TX
Trevor kept in contact consistently throughout the process anything that can up he had the solution waiting for us he also was available to answer any and all questions I had which helped ease the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Unhappy with paint and cluster mailboxes
- Latoria S.
- Verified HomeBuyer
- March 17, 2020
- Clinton, MD
I’m sorry to have to leave this comment but we’ve lived in our home for ~6mos and this issue is still as relevant today as it was when we moved in. Our new home was painted with flat paint all over, to include the bathrooms and kitchen. I have never heard of such a thing. I thought Lennar has been building homes for decades and definitely expected this to be a lesson learned many years ago. This is such a negative financial and visual inconvenience. We Can Not practice home maintenance as the walls can not be cleaned up. My husband was a painter for 5 years (residential and commercial) and ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Good experience
- Sheila F.
- Verified HomeBuyer
- March 17, 2020
- Batavia, IL
Good experience
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Unhappy customer
- Claudia E.
- Verified HomeBuyer
- March 17, 2020
- Miami, FL
Since o moved no lights on the street No gate Inside the house the finish of the house is very poor
Lennar responded:
Hi Claudia, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any additional comments, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Cheap materials and shoddy work
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Osseo, MN
This home could have been beautiful. The layout, color scheme, location were all ideal. We have had nothing but trouble since we purchased. Water leaks, appliances that don’t work, landscaping is awful, poor workmanship throughout . Obvious that quality is not a top priority, but mass production is. My dream home has been a nightmare.
Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Couldn't have asked for anything else...
- Daniel H.
- Verified HomeBuyer
- March 17, 2020
- Rockwell, NC
We love our new home by Lennar. So glad we found them during our relocation to the south. They made our transition and home buying worth it all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience
- Vamsidhar T.
- Verified HomeBuyer
- March 17, 2020
- Huntley, IL
Iam happy with my purchase of property from Lennar. I like the community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Never Buying From Lennar Again
- Andrew R.
- Verified HomeBuyer
- March 17, 2020
- Raleigh, NC
My wife and I had possibly the worst experience buying a house through Lennar. Not only did Lennar ruin our first home buying experience, but we are still finding things around our brand new house that constantly need fixes. First off, when we purchased our house, back in March 2019, we purposely bought a house that was not going to be ready until March 2020. Pamela and Derrick had both told us that our house was going to be completed around March 2020, it might even be later. We were completely okay with that. Well, a few months go by and I get a call from Derrick telling us that the house ...
Lennar responded:
Hi Andrew, thank you for sharing this feedback about your experience in purchasing and moving into your new home. We are very sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Extremely happy with our choice to purchase a Lennar home
- Elizabeth C.
- Verified HomeBuyer
- March 17, 2020
- Saint Augustine, FL
Extremely happy from our first steps into the sales model to now living in such a beautiful home. Lennar will always be our first choice for a new home purchase since everything is included-LOVE IT! No extra costs to add anything on!! Compared to other builders, Lennar offers thousands in savings by including the add on's we would have wanted.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I will definitely recommend Lennar
- Richard K.
- Verified HomeBuyer
- March 17, 2020
- Otsego, MN
I will definitely recommend Lennar
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Below average
- Molly Z.
- Verified HomeBuyer
- March 17, 2020
- McHenry, IL
Home. Thing experience was great then we were forgotten about and treated poorly since.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Good Builder to consider
- Lakshmi R.
- Verified HomeBuyer
- March 17, 2020
- Herndon, VA
Good Builder to consider
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Lennar - Better quality materials and more detail finish.
- Nicolas C.
- Verified HomeBuyer
- March 17, 2020
- Saint Cloud, FL
Better quality materials and more detail finish. It should not be the buyer to search for defects that where trust comes in .
Lennar responded:
Hi Nicolas, thank you for sharing these comments about your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Fun place to live!
- Patricia H.
- Verified HomeBuyer
- March 17, 2020
- Raleigh, NC
The inside paint job was poor. There are streaks & drips. Looks like it only has one coat of paint.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Disappointed
- Diane B.
- Verified HomeBuyer
- March 17, 2020
- Orlando, FL
I am still having issues with my Townhouse.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
Horrible workmanship, awful customer service
- Hayley D.
- Verified HomeBuyer
- March 17, 2020
- Fort Pierce, FL
Issues from walkthroughs has not been resolved upon close - had to put a work order in, it took Lennar 4 months to address issues. Still have two work orders in one from January and one from February. Only a few issues have been resolved, and many issues have came back after repair. Lennar reps pass the buck. Customer service is terrible. BUYER BEWARE!!!
Lennar responded:
Hi Hayley thank you for providing this feedback about the workmanship and outstanding issues with your new home. We are sorry to hear about your experience. Please send us a message at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
I bought my Lennar home in October 2019. It was the smartest and wise decision I made. Very happy that I did.
- Yvonne R.
- Verified HomeBuyer
- March 17, 2020
- Sugar Hill, GA
The home is very well built. It is quite spacious and has modern appliances. The view from where I am is spectacular. I highly recommend buying one of these homes to anyone.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Trusrworthy
- Larry G.
- Verified HomeBuyer
- March 17, 2020
- Sparks, NV
Totally helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
a.k.a. Cozy Cottage
- James D.
- Verified HomeBuyer
- March 17, 2020
- Holly Springs, NC
Appropriate value, well made, high quality materials and workmanship. I would encourage anyone looking for a new house to consider Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We are kind of disappointed in the craftsmanship in your home
- Scott M.
- Verified HomeBuyer
- March 17, 2020
- Carver, MN
We are kind of disappointed in the craftsmanship in your home .its like they rushed to build it
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
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