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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21526 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21526 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - NO CONTACT WITH ME IN ABOUT TWO WEEKS SINCE MY COMPLAINTS.

  • Charles P.
  • Verified HomeBuyer
  • November 27, 2019
  • Bear, DE

NO CONTACT WITH ME IN ABOUT TWO WEEKS SINCE MY COMPLAINTS.....

Lennar responded:
Hi Charles, Thank you for sharing your comments about your experience with your home. We are sorry to hear about the issues you've had and hope that you've been contacted. If not, please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Non standard pricing on townhome designs and no quality of workmanship

  • Anonymous
  • Verified HomeBuyer
  • November 27, 2019
  • Cumming, GA

There is no standard pricing on townhomes here as the prices are costlier for first time buyers versus investment home. Costlier prices for normal home than the upgraded homes. So, there is no standard trusted builder pricing as the prices going along the tide. Faster completion of homes, but no proper nailing & who knows what's gone inside the drywall !

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar elements

  • Michael V.
  • Verified HomeBuyer
  • November 27, 2019
  • Elk Grove, CA

I bought the house in April and have experienced major problems with the home. As soon as I moved in had a problem with my drip system which causes the water to drip 24/7 and my water usage/bill to be high for four months. In addition, my breaker for my fridge constantly went out and caused a flood in my kitchen and food to spoil several times. Now my windows are leaking water in the house because it was not installed correctly. Such a headache and emotional stress with buying the house. When I also asked for a reimbursement with my food they stated they needed receipts. How would I ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Lennar - Sales Associate was very knowledgeable, very helpful, and I could

  • Daniel C.
  • Verified HomeBuyer
  • November 27, 2019
  • Canton, GA

Sales Associate was very knowledgeable, very helpful, and I could rely on her for any need related to the purchase and follow-up for my new Lennar home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor Quality

  • Brian S.
  • Verified HomeBuyer
  • November 26, 2019
  • Vero Beach, FL

I wish that I never purchased a Lennar Home

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar, Surprise Arizona

  • Gregory R.
  • Verified HomeBuyer
  • November 26, 2019
  • Surprise, AZ

First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 4

Lennar - The service personnel have been instrumental in resolving warranty

  • Robert C.
  • Verified HomeBuyer
  • November 26, 2019
  • Surprise, AZ

The service personnel have been instrumental in resolving warranty repairs in a quick and timely fashion

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Regret first home buying.

  • Anonymous
  • Verified HomeBuyer
  • November 26, 2019
  • Atlanta, GA

I bought the house before construction. After paid deposit, it turned out the house was very not as good as expectation. The quality is bad and warranty team is bad.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Not at all satisfied.

  • Keerthi N.
  • Verified HomeBuyer
  • November 26, 2019
  • Cumming, GA

Not at all satisfied. Poor workmanship

Lennar responded:
Hello Kerthi, thank you for taking the time to share your comments with us. If you would like to share more about your experience, please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

First impression dwindle down..

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Saint Johns, FL

As the saying goes, "first impression is the last impression". In this instance, I tend to disagree with my homebuying experience with Lennar. The first encounter with my agent was quite impressive. The questions I have fielded were answered with conviction. However, I have felt a sense of deception and distrust along the way and during the construction process. I had asked a few questions regarding the construction specifications, but those didn't materialize at the end. Bottom line, do your diligent research before you sign the contract. Ask current homeowners with their experiences, etc. ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Mr.

  • Anthony G.
  • Verified HomeBuyer
  • November 25, 2019
  • Clarksburg, MD

The home buying process itself was great and Lucas the sales associate was very helpful and engaged throughout the process. However, after moving into our new home, it was like playing cat and mouse game trying to get work orders completed. Even for issues such as gas leak considered emergency took over a week to fix. As I'm writing this review, I had a water leak in my master bedroom 2 weeks ago and a Lennar staff member came to look at it himself and that was the last time I heard from anyone. Called and left message for him last week and called the warranty coordinator last week who said ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 1

Skye Series 2019

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Shafter, CA

Should have a higher quality in the workmanship however these communities are built fast so this was not a huge surprise. Nail pops throughout the house and cracks in most window frames. Given the aesthetic issues we are overall pleased with the purchase of the home. Financed through lenses lender which made the process seamless.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Terrible customer service

  • Jaimee O.
  • Verified HomeBuyer
  • November 25, 2019
  • Sparks, NV

While I love my new home, the customer service is awful. We have been in the home for 6 months and things that should have been fixed before we moved in still are not done. We were told it would get fixed quickly. If I had a recommendation for anyone it would be to put off closing escrow until the things you want done are completed.

Total Score 3


Quality 5

Trustworthiness 1

Responsiveness 1

Lennar bit more than they could chew when they took over Cal Atlantic

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Atlanta, GA

After moving into my first new home, I quickly learned that I should have done much more research on homebuilders before signing the initial contract. 15 of 17 of my neighbors, myself included, who all bought brand new $400k+ townhomes, have had the WORST first home buying experience with Lennar. Starting from our unreliable and gossiping builder to the terrible corporate warranty request process and service. During closing, the real estate attorney even stated that many other buyers have had similar complaints and issues with Lennar. While sharing my home despairs, I also learned of a family ...

Lennar responded:
Thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described and hope that you've been able to get some assistance with the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar not the way it use to be

  • Michele F.
  • Verified HomeBuyer
  • November 25, 2019
  • Vero Beach, FL

We bought 2 Lennar homes in the past. We had no real issues with them. This home in Verona Manor has been a headache for us, from broken appliances to water leakage. The response time on getting things fixed is the worst I have ever experienced. I would have love to have given Lennar a great review, but I feel that to make a company great you need to know what your workers are doing and that can hurt a reputation that Lennar held for so long.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

We’re still waiting for our 30 walk though and we moved to our home in May!

  • Kristoffer S.
  • Verified HomeBuyer
  • November 25, 2019
  • Phoenix, AZ

Lots of our concern were not address and still waiting for answer

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Not tickled delighted and happy!!!!

  • Latoyia W.
  • Verified HomeBuyer
  • November 24, 2019
  • Sun City Center, FL

I was initially pleased with watching our home being built from the ground up however as it came time to close on the property things started going Awry. We picked out a corner lot and was advised by the agent this would all be our land. As they lay the sod we began to notice they weren’t filling in the corner side of the home. As we did our first walk through blue taping things that would need to be completed before move in the house was covered with blue tape. When we came back to complete our final walk through we noticed hardly anything was completed. Our home was still covered in blue ...

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Satisfaction good

  • Annie B.
  • Verified HomeBuyer
  • November 24, 2019
  • Apopka, FL

I believe all patios should have the screen offered/given unless refused by Tenants

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Happy overall but they missed many items before closing

  • Anonymous
  • Verified HomeBuyer
  • November 24, 2019
  • Woodstock, GA

Love our house but Lennar could have done much better with quality control. Didn’t even have a garage door night before closing. Chased for months to close items documented prior to closing.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

Subpar

  • Timothy B.
  • Verified HomeBuyer
  • November 24, 2019
  • Margate, FL

The materials used are cheap. The craftsmanship put in to the home is cheap. There’s so many peoples and the customer service line refuses to fix them. Always finding a loophole. My first review was denied. Concrete is crumbling. Grout is crumbling. The home is 6 months old.

Lennar responded:
Hi Timothy, thank you for sharing your experience. We apologize for the issues you have faced with your home over the past 6 months. If you could please send us additional details for your home to corporatecustomercare@lennar.com, we will follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

A little above average

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2019
  • Lake Wylie, SC

The home is above average in construction but there are a number of things that need to be fixed. The construction appears to have been rushed and a number of items still need to be done even though it has been a few months since closing. Trees that were promised to be replaced by the agent haven't been replaced. We were told it was too hot to replace them this past summer, but no effort has been made to replace them since summer. Always get things in writing, even though I didn't do thst.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Good but not great

  • Alena S.
  • Verified HomeBuyer
  • November 23, 2019
  • Gold Canyon, AZ

Frustrated with response to issues. Took two weeks to get damage from leak fixed. Having some plumbing issues and dishwasher hits stove door when opened. Love the location

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Lennar - No lighting ,provided, this cause the home to have electrical

  • Camilo W.
  • Verified HomeBuyer
  • November 22, 2019
  • Fort Myers, FL

No lighting ,provided, this cause the home to have electrical issues that were not tested until I moved in

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Lennar - Lennar builds an excellent home.

  • Daniel G.
  • Verified HomeBuyer
  • November 22, 2019
  • Fort Pierce, FL

Lennar builds an excellent home. They're building many houses in the state of Florida.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Details details details

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2019
  • Winter Springs, FL

The lack of job site supervision and quality control was extremely evident. The quality of workmanship was extremely poor and not up to par for a brand new home.

Lennar responded:
Hi, thank you for your feedback. We are sorry to hear about your disappointments with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

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