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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21829 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21829 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

6 months after purchase

  • Kimberly D.
  • Verified HomeBuyer
  • March 04, 2020
  • Fort Mill, SC

Boy have I changed my opinion, and not for the better.

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 3

Not impressed !

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Carmel, IN

Had a prior Lennar home, felt would be similar in good built quality , not impressed , have had issues with cabinets, cracks , poor built quality and over all fair !

Lennar responded:
Thank you for taking the time to share your comments with us. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can have the appropriate management team review the situation for you.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Overselling but they earned the trust and respect

  • Barbara J.
  • Verified HomeBuyer
  • March 04, 2020
  • Venice, FL

This is my first home purchase ever, so consider me a novice in home buying despite my research done ahead of time. They do earn your trust but in the beginning, it is so full of selling you this and that, false promises, etc. For example, my salesperson promised me a sound proof door considering that was a deal breaker to buy one of the last remaining houses in the community. 6 months later, still no door and learned that this should not have been made. I hate having to out work orders in only because I know the house is settling and it may require to have the contractors come out more ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Purchasing a home for $660k I would expect the home to at least

  • Osvaldo M.
  • Verified HomeBuyer
  • March 04, 2020
  • Miami Lakes, FL

Purchasing a home for $660k I would expect the home to at least be ready and for the workmanship to be perfect. There was a lot of things that were done incorrectly and I had to get corrected after closing as well as things that look half finished with little effort done to it. Again not what I expected after spending so much money on a home and with the caliber name of Lennar.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Lennar - There are a lot of chips in our tiles and our home is not square

  • Jamison N.
  • Verified HomeBuyer
  • March 04, 2020
  • Fresno, CA

There are a lot of chips in our tiles and our home is not square in most places. However, Gabriel and his team have been incredible in responding to our issues. Also, we purchased our solar (instead of taking the PPA). The solar company you use is awful, and I would recommend not buying from your company because the issues we have had. It is estimated that we lost a months mortgage payment to their lack of diligence, and inept ability to communicate where their customers. I honestly have told people to go to other builders due to your choice of solar company. Other than that, I love our home.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

9502 Eastern Sky Lane

  • Michael M.
  • Verified HomeBuyer
  • March 04, 2020
  • Richmond, TX

Great house! We love it. The whole Lennar team was fantastic!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

  • Dorian C.
  • Verified HomeBuyer
  • March 04, 2020
  • Las Vegas, NV

I bought a model home and the replaced things out of the home after i signed the contract. Someone needs to call me to get this fixed.

Lennar responded:
Hi Dorian, thank you for your feedback about your purchase of the model home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 5

Trustworthiness 1

Responsiveness 1

Quality end result with some poor attention to detail

  • JAMES T.
  • Verified HomeBuyer
  • March 04, 2020
  • Saint Johns, FL

The house we bought overall is excellent and, especially with the lot size, is a great price. There were definitely some issues that required us to call out techs multiple times after we moved in.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent people

  • David K.
  • Verified HomeBuyer
  • March 04, 2020
  • Mount Holly, NC

The staff are excellent people who do their job’s well

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quite disappointing for a returning buyer

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Raleigh, NC

I went with Lennar thought I had few other options, based on my first home experience which was positive. This time the house got into series of repairs in first month. Now, I’m following up for reimbursement but the response is very slow

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Buying process was not transparent

  • Juan L.
  • Verified HomeBuyer
  • March 04, 2020
  • Hialeah, FL

Buying process was not transparent

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - Great experience.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Forney, TX

Great experience.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Great Service

  • Timothy H.
  • Verified HomeBuyer
  • March 04, 2020
  • Thornton, CO

All of the people involved from Lennar were easy to work with.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Meh.

  • Devon N.
  • Verified HomeBuyer
  • March 04, 2020
  • Davie, FL

For the price, you’d be better off buying an old house and renovating it to your personal standards.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

What you see is what you get

  • Henry R.
  • Verified HomeBuyer
  • March 04, 2020
  • Algonquin, IL

Builder should be more open to homeowners requests

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - The LENNAR team has done an outstanding job

  • Kaylee A.
  • Verified HomeBuyer
  • March 04, 2020
  • Jarrell, TX

The LENNAR team has done an outstanding job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Good experience.

  • Erik M.
  • Verified HomeBuyer
  • March 04, 2020
  • Lakeville, MN

Good experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Lennar has been great to respond to our limited issues.

  • Brandon G.
  • Verified HomeBuyer
  • March 04, 2020
  • Arvada, CO

Lennar has been great to respond to our limited issues. Wish the quality of paint and finish was higher.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Best home buying experience I’ve had

  • John W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

The home was built very well. The process was great no complaints with lennar at all! Only issues were with Cal Atlantic they were the worst and wouldn’t recommend them ever!!!!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Construction manager made this experience poor at best

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Holly Springs, NC

To begin with, we picked the house and lot so not a spec home. We were told we had time to add options so the day after signing we asked to add a laundry sink but was told we were too late for this request. Same thing for laundry cabinets! I blame this on the on-site agent giving wrong info. Apparently once you sign, you can’t make any changes so know what you want beforehand. Our house had a roof and almost to drywall before we had a single meeting with construction manager. I made them pause until we had a predrywall inspection done. It was given to the construction manager right afterwards ...

Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I apologize for any delays or miscommunication that may have taken place during your Home building experience. We understand the need for clear communication and understanding from both our side and the side of the customer. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can address this matter with the appropriate management team and ensure it doesn't happen again.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Good homes

  • Wilfredo M.
  • Verified HomeBuyer
  • March 04, 2020
  • Riverview, FL

Good homes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar Russo Groves

  • Carlos L.
  • Verified HomeBuyer
  • March 04, 2020
  • Humble, TX

Great layout and home. Customer Service and Construction Manager have been fantastic.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Still missing items

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Kissimmee, FL

Still missing numbers on my mailbox No hot water in kitchen sink

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - Customer service is absolutely hands down the worst in the business!!

  • Jerry J.
  • Verified HomeBuyer
  • March 04, 2020
  • Thompsons Station, TN

Customer service is absolutely hands down the worst in the business!!

Lennar responded:
Hi Jerry, thank you for your feedback about your experience with our Customer Service. We are sorry to hear about this and hope that you've gotten assistance with your home. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Nice brand new home but you'll notice quickly that the materials

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Lake Wylie, SC

Nice brand new home but you'll notice quickly that the materials used are not high quality!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

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