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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21062 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21062 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Need Quality Control

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2019
  • Clinton, MD

My roof is leaking, light switches don't turn on anything, shower glass wall not sealed, air conditioning not cooling upstairs, basement walk out drain not draining well, water coming into basement. New construction needs a quality control staff to test everything in house for working order.

Lennar responded:
Thank you for your comments. We are sorry to hear about the difficulties you're experiencing. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up on them for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

Excellent

  • Theodore C.
  • Verified HomeBuyer
  • July 14, 2019
  • Las Vegas, NV

Try to be kept up to date on the progress of the construction and expected closing date.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Service

  • Edward R.
  • Verified HomeBuyer
  • July 14, 2019
  • Fort Myers, FL

In our experience with everyone associated with Lennar Homes, we found all persons to be very helpful and professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Al Beelke is great

  • Bryan A.
  • Verified HomeBuyer
  • July 13, 2019
  • Carmel, IN

Al has gone above amd beyond after we had a rocky start.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Workmanship - Windows

  • Ralph D.
  • Verified HomeBuyer
  • July 12, 2019
  • Brownsburg, IN

Overall exterior and interior trim work was extremely poor massive amounts of caulk used to close poor craftsmanship / millwork. MI windows are falling a part - they will all need to be replaced within 12/15 years.

Lennar responded:
Hi Ralph, thank you for sharing your comments. We are sorry to hear about the issues with your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 5

I would re consider after all said and done

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2019
  • Laurel, MD

After the reviews, service went down the drain.

Lennar responded:
Thank you for your feedback. We're sorry to hear about the service you've received. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up and review them for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Nothing was fixed

  • Marrissa S.
  • Verified HomeBuyer
  • July 12, 2019
  • Minooka, IL

I opened a case may 2019 for my door frame that is detaching from my front door and water in my basement with no response as of July 2019 and I find out the "case" was closed! My ac unit was not working either, they did come fix that but to spend the money I did on my home I deserve more respect and response. I feel like no matter who I call I am not getting a response.

Lennar responded:
Hi Marrissa, thank you for sharing your feedback with us. We are sorry to hear about the difficulties with the case you opened. Will you please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you? – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

The house we purchased is a next gen house. But with the floor plan which includes a mother in law suite for apartment. The plan should have made accommodations made for elder pesons such as walk in showers available and handrails if needed. Not flexible.

  • Paul T.
  • Verified HomeBuyer
  • July 12, 2019
  • Fort Worth, TX

Warranty repairs can be very slow in responding.

Lennar responded:
Hi Paul, thank you for your comments. We appreciate the feedback about the design. If you have outstanding items that need to be addressed, please send a message to us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Great Value

  • Steven L.
  • Verified HomeBuyer
  • July 11, 2019
  • Lancaster, SC

Very pleasant buying experience. There was no pressure to purchase. We spent time walking through all the models. We then looked at different lots and decided we wanted a lot the backed up to the woods. These were not available but our sales representative said he would call us when one was available. He did just that and we are very happy he did. We just love our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent experience with Lennar salesperson and personal liaison construction supervisor.

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2019
  • Parkland, FL

Pay close attention to all aspects of construction during the process.

Lennar responded:
Thank you for your comments. We are glad you had such a wonderful experience with your New Home Consultant. If you have any items you would like us to review, please send a message to us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 3

Lennar - Still waiting on stuff to get fixed

  • Jeremy W.
  • Verified HomeBuyer
  • July 11, 2019
  • Haslet, TX

Still waiting on stuff to get fixed

Lennar responded:
Hi Jeremy, thank you for your feedback. We are sorry to hear that you have outstanding items. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 1

Love our Retirement Home, but...

  • Larry D.
  • Verified HomeBuyer
  • July 11, 2019
  • Punta Gorda, FL

We love our new home & it is great for the price oaid; however, we had lots of issues due to poor workmanship by subcontractors & everything being so rushed. We were also lied to about a few issues. Make sure anything promises that is important to you (green space behind home, etc.) is in writing, not just shown to you on a map.

Lennar responded:
Hi Larry, thank you for sharing your comments about your experience. We are sorry to hear about the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Very very rude customer service and no one addresses any pending issues

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2019
  • Holly Springs, NC

lots of electrical issues and when you call call center(customer service) they are rude and keep telling you that they are trying to reach out the contractor but since they are out in the field, its tough to get in touch with them. we have been in house for almost 5 months and still have issues pending since we moved in.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the level of service you have received. Please send a message to us at corporatecustomercare@lennar.com with the information about outstanding items, as well as the call center number you are reaching out to, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Quality of workmanship poor.

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2019
  • Lakewood Ranch, FL

Quality of workmanship poor. Attention to detail poor.

Lennar responded:
Thank you for your feedback. Please send any items to us for review and follow-up. We can be reached at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - Lennar offers quality product with great customer care.

  • Stan S.
  • Verified HomeBuyer
  • July 10, 2019
  • Noblesville, IN

Lennar offers quality product with great customer care. Completely satisfied with our new Lennar home and the neighborhood that it is located in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not what I thought I was getting

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • Corona, CA

Need to slow down the construction a bit and put a little more pride in the build. After purchasing my home I began to see the “quick fix” repairs around the house. Also do a better job with the fencing. There are three different fences in the community. It looks tacky.

Lennar responded:
Thank you for the comments about the quality in your new home and community. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Very pleased with the new house and the Lennar home buying experience!

  • Sharon D.
  • Verified HomeBuyer
  • July 10, 2019
  • Jacksonville, FL

I truly like the everything included concept as there are no pricing add ons/surprises. The house is trust to move in ready with blinds and ceiling fans. Just add groceries, friends and furniture! This is my 2nd Lennar home and I am happy to recommend them to anyone.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

My concerns are not being addressed correctly

  • Ramiro R.
  • Verified HomeBuyer
  • July 10, 2019
  • Austin, TX

The issues with my front and back yard grass are not being taken seriously. I was told anything wrong pertaining to the grass would be replaced, now I’m being told I have to wait an entire year before it can be replaced.

Lennar responded:
Hi Ramiro, thank you for your comments. We are sorry to hear about your lawn. Please send a message to us at corporatecustomercare@lennar.com with your address, so we can review for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Horrible Experience

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • Davenport, FL

I’m still waiting for repairs to be completed from my closing over four months ago. In addition I’m in the middle of fighting tooth and nail to get someone out to repair a roof leak that has caused extensive water damage and now black mold which has rendered three rooms in my house unable to be used. My kids are crammed into other rooms now. I’ve documented everything and even called management multiple times with now follow up. The entire process has been horrendous as a first time home buyer.

Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the issues you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar has been great to work with!

  • Melissa S.
  • Verified HomeBuyer
  • July 10, 2019
  • El Dorado Hills, CA

The process of buying a home with Lennar was very easy. After moving in, the still remain very responsive to issues. Overall, a wonderful experience. My only criticism would be that it seems they put these homes up in a hurry which causes some shoddy work. I think I would rather wait a couple of extra months for a home that is complete and beautiful on the inside instead of finding a bunch of little things that could have been done better, completed, nicer, etc.. But great experience overall!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor Customer Care after Closing for Warranty Issues

  • Pedro R.
  • Verified HomeBuyer
  • July 10, 2019
  • Orlando, FL

Home not completed after closing, slow or non responsive warranty claim. Poor contractors doing substandard workmanship. Promised amenities and recreational areas not completed as promised by sales rep. Materials are OK but workmanship is horrible.

Lennar responded:
Hi Pedro, thank you for letting us know about your experience. We are sorry to hear about the workmanship and amenities. Please send a message with any outstanding concerns to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Lennar - Pluses and Minuses

  • Wilbert C.
  • Verified HomeBuyer
  • July 10, 2019
  • Thornton, CO

Make sure as a new buyer you are present for the final walkthrough and customer orientation. Purchasing our home from out of town meant we missed both and were behind the eight ball from the start. Quality seems pretty good, workmanship and cleanup left something to be desired. Follow-up for warranty issues needs to be improved.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

TOTALLY DISSAPOINTED THE DAY OF CLOSING

  • Ana C.
  • Verified HomeBuyer
  • July 10, 2019
  • Parkland, FL

1-Assure items selected in design list are correct 2-Watch for all interior doors are same as showed in Model Home style 3-That all door are properly mounted and leveling 4-Check paint retouches were done where needed 5-And very important, that meters and TV cables are located in right place between properties.

Lennar responded:
Hi Ana, thank you for sharing your comments about these items. We are sorry to hear about this matter. Please email us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

5 STAR PROFESSIONALS

  • Lawrance B.
  • Verified HomeBuyer
  • July 10, 2019
  • New Braunfels, TX

Excellent Professionalism provided by all parties

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Dream Retirement Home

  • Raymond K.
  • Verified HomeBuyer
  • July 10, 2019
  • Myrtle Beach, SC

Keith has been quite helpful. I am somewhat disappointed the landscape quality and the terrible soil we have to work with. The clay is terrible around the house to work with and create a landscape to be proud of!

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 4

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