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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21062 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21062 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Buyer Beware

  • Joseph B.
  • Verified HomeBuyer
  • July 10, 2019
  • Myrtle Beach, SC

Be sure to have a home inspection prior to closing. Lennar as a company is not the main issues relating to the overall build. They need to oversee the sub-contracting as the quality is not there.

Lennar responded:
Hi Joseph, thank you for sharing your comments. We are sorry to hear about the issues you've experienced. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up on your behalf. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Poor after sales support

  • Vicky C.
  • Verified HomeBuyer
  • July 10, 2019
  • Rosenberg, TX

Warranty items are not addressed in a timely manner and numerous quality issues.

Lennar responded:
Hi Vicky, thank you for your feedback. We are sorry for any difficulties you have experienced. Please send us an email with any outstanding items, so we can follow-up for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Once you’ve purchased and closed you are dead to Lennar and they

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • White Plains, MD

Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your concerns. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - Not the highest standards on quality.

  • Francisco P.
  • Verified HomeBuyer
  • July 09, 2019
  • Waxhaw, NC

Not the highest standards on quality.

Lennar responded:
Hi Francisco, thank you for sharing your feedback about the quality of your new home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Great design, great location, very good finishing material, but poor workmanship and responsiveness

  • Luiz F.
  • Verified HomeBuyer
  • July 09, 2019
  • Kennesaw, GA

I really like the house I bought from Lennar. Location is top notch. Finishing material is also very good. My experience with the sales team was also very good. Some finishing work is poor. Responsiveness is also poor. I have place a complain on a couple of electrical issues and never got anyone coming to fix them (or even to see what were my issues). Also my driveway, that was just done, is already showing holes on the concrete. Painting is bad.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Lennar - No changes and limited choices.

  • Frank C.
  • Verified HomeBuyer
  • July 09, 2019
  • Goodyear, AZ

No changes and limited choices.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - The dining light is about 2 feet away the room center or the

  • Jim W.
  • Verified HomeBuyer
  • July 09, 2019
  • Dallas, TX

The dining light is about 2 feet away the room center or the location in the modal home / any other home with the some design.

Lennar responded:
Hi Jim, thank you for sharing your feedback about the light in your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Good

  • Leon M.
  • Verified HomeBuyer
  • July 09, 2019
  • Fort Myers, FL

Our experience was good.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Wright

  • Sheridan W.
  • Verified HomeBuyer
  • July 09, 2019
  • Durham, NC

My back door is not working they war supposed to come back an paint what they fix an have no heard from anyone

Lennar responded:
Hi Sheridan, please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Response to fixing issues that were found has taken months. Customer representatives have changed and we have to start all over.

  • Michael W.
  • Verified HomeBuyer
  • July 09, 2019
  • Reno, NV

Don,t close until all the defects have been addressed.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Happy Lennar home owners!

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Algonquin, IL

Everyone working for Lennar wants to make sure you are informed from start to finish. Their response to questions has been great. Even if it can't be done right away they will give you a timeline when it will be done.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar E-Home

  • Raymond B.
  • Verified HomeBuyer
  • July 09, 2019
  • Prosper, TX

A great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Belmont Experience

  • William R.
  • Verified HomeBuyer
  • July 09, 2019
  • Ruskin, FL

Quality of finished products (e.g., toilet fixtures) poor.

Lennar responded:
Hi William, thank you for your feedback about your home. If you have any outstanding items, please email us at corporatecustomercare@lennar.com, so we can follow-up on them for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 5

Lennar - Great people

  • Mirta C.
  • Verified HomeBuyer
  • July 09, 2019
  • Marana, AZ

Great people

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great price, but lower quality materials.

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Irvine, CA

I was expecting better quality from Lennard, but they use lower quality of materials, specially the cabinets and closets. I would suggest to reconsider and use higher quality. Just in the first month I had some problems with shower heads, running water on the tub, flicking mater bedroom recessed lights, and kitchen counter top on the big island. still have some problems, fortunately working in progress.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 3

Love my home.....but.....

  • Ellen D.
  • Verified HomeBuyer
  • July 09, 2019
  • Davidson, NC

I do love our new home, but I must say they dropped the ball on the finish work. Scratches on wood floors, nails protruding from walls, paint on carpet, dent in tub etc. It looks like it was rushed to complete and I don’t really think the finish workers cared that it was someone’s home. The neighborhood is great and the house is solid, but a bit more concern with the finished product would be good.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Awesome

  • Joseph K.
  • Verified HomeBuyer
  • July 09, 2019
  • Thornton, CO

As I said before, Tina, Ashley, Carrie and Robert have been great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good as a lender

  • Luis O.
  • Verified HomeBuyer
  • July 09, 2019
  • Saint Cloud, FL

Buying the house was great but after the fact, hasnt been as good as a thought. Job was done very poorly and still to this day, my house is not completed. Workorders take forever to be submitted and contractor takes forever for the appointments to be made. Then, Lennar gets bought out by Century Homes. Not too happy with what’s going on.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

Great sales process and customer service

  • Gary B.
  • Verified HomeBuyer
  • July 09, 2019
  • Aurora, CO

Grant and Sou with sales were great and were very responsive to questions. Chad and Jim with customer care treat us great and are always responsive to our questions and concerns. A little disappointed with the quality of the cabinets and the wood floor is a really low quality product. Would also like to have seen more interior paint color options.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Overall happy with our home

  • Sergio M.
  • Verified HomeBuyer
  • July 09, 2019
  • Buckeye, AZ

We are overall happy with our new home, our home took about seven months to be built from the date we purchased it, and the home Is very modern and clean looking, the house is built with the latest materials in all areas, very energy efficient, LED lighting, appliances were included as well except for the washer and dryer, they are very good quality and not cheap base models, the only issue we had Word minor imperfections such as painting in very small spots, We pointed this out during our first home walk-through and some of it got fixed but some of it never was, The home itself is very ...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 3

Stellar home buying experience and customer service!

  • Andy H.
  • Verified HomeBuyer
  • July 09, 2019
  • Black Diamond, WA

The entire team at the Ten Trails East Village from our sales consultant to the customer experience representative cared for me and my family from the start of our home buying experience and even post close. The team here genuinely care about all of the people that purchase their homes. Thanks for everything!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Home BUT bad sales

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Margate, FL

Positive: The follow-up of the construction manager and assistance from customer service Negative: Sales; unresponsiveness and unnecessary stress including incorrect documentation, sales price, closing experience. Took up to 5 months waiting to receive my home and even then it was at the last moment to go to closing because of missing CO. A lot of unnecessary costs could had been avoided but the stressed caused by the sales agent will NEVER be forgotten. Good construction company but expected a better experience such as K HOV.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar Iron Ridge Heights in Cedar Mill, Portland OR

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Portland, OR

I bought a new home built by Lennar and moved in about 4 months ago. I previously owned an old home and this is my first brand new home purchase. The build quality is about averagefor a new home. I rate their customer service as above average. This is advertized as a ei (everything included) and wifi certified home. The integration of smart devices is a little disappointing. They are not really well integrated as one system but rather a collection of individual devices. My biggest complain is sound insulation. My favorate thing is the large kitchen island top & forest view from the living ...

Lennar responded:
Thank you for your feedback about your new home. We appreciate the specific items you mentioned and will share this with our Portland team. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Horrible service all around.

  • Anthony B.
  • Verified HomeBuyer
  • July 09, 2019
  • Las Vegas, NV

Between the lack in quality of build, to being forced into a solar agreement I never wanted and repairs not be done I would never recommend lennar ever.

Lennar responded:
Hi Anthony, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Not buyers friendly

  • Rhonda C.
  • Verified HomeBuyer
  • July 09, 2019
  • Clermont, FL

Rushed to close Poor follow up on repairs Not approachable for issues

Lennar responded:
Hi Rhonda, thank you for your comments. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can follow-up on your behalf. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

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