Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21816 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Other than the initial sales process and the warranty personnel,
- Matthew L.
- Verified HomeBuyer
- November 19, 2019
- Atlanta, GA
Other than the initial sales process and the warranty personnel, the entire construction related process has been painful. Wouldn’t recommend.
Lennar responded:
Hi Matthew, thank you for your feedback. We are sorry to hear about the difficulties you have had with the construction process of your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Broken pipe
- Mehmet E.
- Verified HomeBuyer
- November 19, 2019
- Austin, TX
I had a terrible warranty request experience with Lennar Homes
Lennar responded:
Hi Mehmet, thank you for taking time to share your experience. I would like to apologize for the issues you have experienced with warranty requests. Please email any outstanding issues to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Love the community!
- Anonymous
- Verified HomeBuyer
- November 19, 2019
- Dunwoody, GA
I gave the overall buying experience only 3 stars because the closing date was postponed several times. When the actual date arrived I was nervous about closing because there was still a long punch list of things that were not yet completed/corrected. But I'm glad we went through with the closing. The wonderful foreman and sales office make up for the sloppy workmanship.
Total Score 3
Quality 2
Trustworthiness 5
Responsiveness 5
Good homes
- William D.
- Verified HomeBuyer
- November 19, 2019
- Queen Creek, AZ
Great service
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
It's hard to have after service, so I'm unhappy.
- Kil L.
- Verified HomeBuyer
- November 19, 2019
- Buford, GA
nothing
Lennar responded:
Hi Kil, I apologize for the frustrations you have experienced with service. If you could send us a message at corporatecustomercare@lennar.com with additional details, we will follow up for you. Thank you. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Quality builder
- Mike C.
- Verified HomeBuyer
- November 19, 2019
- St John, IN
Many give Lennar a bad wrap. In my opinion, they offer a good product at a competitive price and have been very responsive.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Outstanding Team Work at Lennar.
- Jeffrey H.
- Verified HomeBuyer
- November 19, 2019
- Surprise, AZ
Top shelf work from beginning to end. The Lennar Realty team was determined and made great effort in selling me and my wife on Lennar homes!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience
- Amy B.
- Verified HomeBuyer
- November 19, 2019
- Leander, TX
Overall good experience. No issues.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Thoughts about Lennar
- Paul M.
- Verified HomeBuyer
- November 19, 2019
- Queen Creek, AZ
I feel that a lot of things are overlooked. Simple things. The quality control of the different parts of the building process is far from good. I know good help is hard to find. There are things I believe you should change. The stainless sink in the kitchen are passé. There are many options besides stainless and porcelain. The tile work seems substandard. I like my house, but I think you need to get into current times.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
New home review
- John H.
- Verified HomeBuyer
- November 19, 2019
- Kyle, TX
Support and assistance was second to none. Everybody was really available to answer questions and address issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My first new home build!
- Patricia P.
- Verified HomeBuyer
- November 19, 2019
- Gilbert, AZ
My experience with my very first home build at Solana in Gilbert, AZ, was painless, thanks to the reps in the sales office, the mortgage company they recommended (Eagle), and Gerry and Todd on the construction side. Their patience with all of my questions, and then answering them in a way that made sense to me, lowered my stress levels during the home buying process. The finished product met my expectations - new, functional, charming, in a great location, sound quality - yet exceeded my expectations at the same time. Thank you, Lennar team, for all you do!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Job Lennar!
- Beverley F.
- Verified HomeBuyer
- November 19, 2019
- Gilbert, AZ
Good quality workmanship. The efficiency of the sound proofing and insulation was outstanding and I have much lower utility bills than expected.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Very Happy New Homeowners
- Jon C.
- Verified HomeBuyer
- November 19, 2019
- Cave Creek, AZ
My wife and I couldn’t be happier with this community and home. We’ve never owned a Lennar but have been satisfied since day 1! Customer Service and support has been great too!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home
- Anonymous
- Verified HomeBuyer
- November 17, 2019
- Charlotte, NC
Definitely did not do quality work. Fir as much as I paid I could have chosen a better builder.
Lennar responded:
Thank you for sharing this feedback about your new home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Responsiveness
- Patrick M.
- Verified HomeBuyer
- November 14, 2019
- Raleigh, NC
I put a Warranty request 2 weeks ago NO response!
Lennar responded:
Hi Patrick, thank you for taking time to leave a review. I apologize for the the delay in responsiveness regarding your recent service request. Could you please email us at corporatecustomercare@lennar.com with your address and contact information? I would like to follow up on your outstanding items. Thank you. - Lennar Customer Care
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 2
Lennar builds a great home!
- Kristopher M.
- Verified HomeBuyer
- November 07, 2019
- Cumming, GA
Very happy with the home we purchased! No major issues and if any issue raised we were always taken care of.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Community green spaces and amenities never completed and issues take forever to get resolved
- Deborah G.
- Verified HomeBuyer
- November 06, 2019
- Saint Cloud, FL
We and 50-60 of our neighbors were all promised beautiful finished green spaces and a tot lot when we were in the sales process. Lennar never finished these and apparently has no plan to. Other neighborhoods have beautiful amenities for the same HOA cost we do. Different builders who keep their promises. We will have to hire legal council and go through mitigation for breach of the sales agreement as we were all told the same things and our neighborhood is not up to par. Items take FOREVER to be fixed on my home. We have had 3-4 people who are supposed to fix things. Why so many? Can ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
Cheap contractors
- Douglas K.
- Verified HomeBuyer
- November 05, 2019
- Spring, TX
For the most part was happy, my upgraded tile floor still looks very poorly done. Problem was not addressed properly and lennar refused to fix it properly
Lennar responded:
Hi Douglas, thank you for taking the time to share your experience. If you could please send us an email at corporatecustomercare@lennar.com with your homesite and contact information we will follow up with the management team. - Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Would not recommend to anyone
- Brian H.
- Verified HomeBuyer
- October 25, 2019
- New Braunfels, TX
LENNAR has no oversight or process to follow up on issues after the sale. Had 30 day walkthrough to see what need to be addressed haven’t been back since. That was 4 months ago. Wish they had a negative star all categories would receive a negative rating workmanship was poor at best. But they don’t care not there house just a paycheck for the workers.
Lennar responded:
Hi Brian, thank you for taking the time to share your comments. We are sorry to hear about the difficulties you've had. If you could please share any outstanding items with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
5 Stars for Lennar
- Shelly F.
- Verified HomeBuyer
- October 24, 2019
- Phoenix, AZ
Lennar staff have responded quickly to any concerns I've had or items that need to be fixed. Very efficient and helpful!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - there were too many details incomplete, their work has so many
- Anonymous
- Verified HomeBuyer
- October 17, 2019
- Buckeye, AZ
there were too many details incomplete, their work has so many fault
Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Really not worth for the price paid
- Santosh H.
- Verified HomeBuyer
- October 15, 2019
- Bear, DE
Seems value for money but actually built quality is bad. Finishing looks nice while delivery, but quality is bad. Fed up with flooring issues all over, hardwood floor or carpet flooring squeaks a lot. Does not feel solid. May be they use cheaper vendors and also bad pre-delivery inspection on Lennar part. Did not expect from this largest builder in the country.
Lennar responded:
Hi Santosh, thank you for sharing your comments. Please email any outstanding items or concerns to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 1
Lennar - Overall we love our home.
- Stacey A.
- Verified HomeBuyer
- October 15, 2019
- Haslet, TX
Overall we love our home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - They don't respond when you call
- Junior D.
- Verified HomeBuyer
- October 14, 2019
- Port Saint Lucie, FL
They don't respond when you call
Lennar responded:
Hi Junior, thank you for your feedback. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow up for you. - Lennar Customer Care
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 2
Lennar - Poor tile work.
- Anonymous
- Verified HomeBuyer
- October 11, 2019
- Myrtle Beach, SC
Poor tile work. Cheap paint and carpet. Fit and finish work awful. The smart home features are nice, however I've been informed that they are not included anymore.
Lennar responded:
Thank you for taking the time to share your comments. If you could please share any outstanding items with us at corporatecustomercare@lennar.com, we will follow up to get them addressed. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 5
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