Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21526 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Very satisfied with our Lennar Home.
- David M.
- Verified HomeBuyer
- July 30, 2019
- Tualatin, OR
We liked the fact that we did not have to choose every light, faucet, paint colors, etc. The Lennar people do an excellent job of choosing those items.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Service and quality not meeting expectation of value ($) of property
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Hillsboro, OR
I do not feel Lennar has the owners as their priority or main concern. I feel that that "no" is the first response to most requests. Definitely do not feel that Lennar has gone out of their way to make sure I was a satisfied owner.
Lennar responded:
Thank you for your comments about your experience. We are sorry for the difficulties you've had in getting your requests addressed. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
Always available when needed
- Robert R.
- Verified HomeBuyer
- July 30, 2019
- Prior Lake, MN
Everything good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
No stars, I had to click one star to submit but really should be Zero
- Annette G.
- Verified HomeBuyer
- July 30, 2019
- Orlando, FL
I give your company a zero, I have been in my home for 4 months still all the repairs are not finished. My first time buying a home and the whole process was frustrating, I will never purchase a Lennar home nor will I recommend you to anyone. For the price of my house it should be perfect!
Lennar responded:
Hi Annette, thank you for sharing your feedback with us. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Product. Outstanding value.
- Scott W.
- Verified HomeBuyer
- July 30, 2019
- Johns Island, SC
Everything about purchasing from Lennar was wonderful except for my experience with Eagle Mortgage, the lender we were referred to.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The overall process was very professional and the crew from Lennar
- Mark V.
- Verified HomeBuyer
- July 30, 2019
- Richmond, TX
The overall process was very professional and the crew from Lennar aimed to please. Every issue that they could solve they did as quickly as they could. I would consider buying again and would also refer friends and family.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar - Quickly built homes that would have been better if more care
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Naples, FL
Quickly built homes that would have been better if more care was taken with process however, but overall satisfied.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
It is good but not great
- Taejin K.
- Verified HomeBuyer
- July 30, 2019
- Houston, TX
Like Lennar home overall but some workmanship is not good as expected. My home was kind of one of the last homes in the community and felt like Lennar try hard to close it fast instead of taking care. After move in found out many minor issues but like the home for floor plan
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Really cheap materials.
- Armando P.
- Verified HomeBuyer
- July 30, 2019
- Gambrills, MD
We don’t like the quality of the tile job which was done in bathrooms, very uneven, visible damage on tiles and counter tops, cheap shower, ugly design. So we had to take down the whole master bathroom and rebuild it from scratch with new materials. Going to take down the carpets and that cheap hardwood floor which is falling apart already. No sound proof between townhouses, we can hear our neighbors very well.
Lennar responded:
Hi Armando, thank you for providing this feedback on the quality of the materials used in your home. We are sorry that you've had this experience. Please feel free to contact us at corporatecustomercare@lennar.com with any outstanding items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Beautiful Luxury Home
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Fresno, CA
Beautiful new Luxury home with state of the art appliances. Friendly and helpful staff from our first look at the homes and well after we have moved in!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love our home plan, hate having to point out to the builder what’s not right
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Fishers, IN
We love our floor plan and neighbors, but are really disappointed with the quality and expectations that Lennar has of its subcontractors. Apparently our standards are too high for a production builder.
Lennar responded:
Thank you for your feedback. We are sorry for the disappointment you have experienced. Please reach out to us directly at corporatecustomercare@lennar.com with any outstanding concerns you have and we will gladly follow-up with you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 4
Lennar review after 5 months
- Joshua G.
- Verified HomeBuyer
- July 30, 2019
- Prior Lake, MN
After 5 months living in our new townhome. I am noticing paint imperfections from screw heads, and joints. Our hardwood floor has a bubble in it from loose glue. And some of our doors don't open and close. Now maybe this is from our house shifting due to weather, but its only been warmer weather. March to July. I feel they could do better for a $300,000 home, and they had like 7 months to get it perfect.
Lennar responded:
Hi Joshua, thank you for sharing your feedback about the quality of your home. We are sorry to hear about these items. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Minor and mayor issues
- Kimberly B.
- Verified HomeBuyer
- July 30, 2019
- Kissimmee, FL
We bought a brand new house and had experienced a few issues with the construction in the 4 months we have been living there, such as, unaligned walls, bathroom glass shower without the rubber corners, broken pipe for bathroom disposal which damage our lawn. Even though Lennar guarantee has helped with the issues we understand that some of them shouldn’t be occurring on a brand new house.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Love the home, hate the process
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Woods Cross, UT
We have now been in our new home for 4 months. The home buying process with the sales staff was a nightmare. We have had similar experience with the home warranty staff. Claims have been submitted but many have not been fulfilled. We love the home, we love the area, but we wish more care would have been put into our home and the building process.
Lennar responded:
Thank you for taking time to share your comments. We are sorry for the difficulties you have experienced. Please send a message to us at corporatecustomercare@lennar.com with additional details, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Not really impressed
- Lana W.
- Verified HomeBuyer
- July 30, 2019
- Corona, CA
The workmanship is on the sloppy side, for lack of a better word. I’m having to submit customer service request for too many issues that should’ve been taken care of before moving in.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Frustrated and disappointed
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Phoenix, AZ
We are now almost 5 months after our close and still have multiple issues which need to be addressed. We have tried to have a door replaced for months but either the door is delivered damaged, the hardware is not correct, the painter comes with the wrong color, etc. We have had the entire electric box replaced, the slider was a problem before and after the closing. The air conditioner was wired incorrectly and we have had a multitude of other issues. It has been exhausting and ruined our experience of buying a new home. The subcontractors lack quality in their work and often make things ...
Lennar responded:
Thank you for sharing your comments about the quality of your home. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Love my home but it was a rough start
- Megan D.
- Verified HomeBuyer
- July 30, 2019
- Hillsboro, OR
Upon moving in found out that my water had been turned off. Lennar had the city turn off my water which cost me $100 to have it turned off after hours. The day after moving in I went to do a load of laundry in the upstairs laundry room. About 30 minutes into the load water started pouring from the ceiling and into my dining room downstairs. I immediately turned off the water to the washer but it was too late. It turns out the drainage hose from the washer wasn't secured properly. Severe damage had been done. Repairs took 9-10 days and included commercial fans, ripping out floors, insulation ...
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
What you could have done better
- Joseph O.
- Verified HomeBuyer
- July 30, 2019
- Lake Wylie, SC
Install a recirculating pump for tankless hot water heater. Water in SC is extremely costly. The backyard I was left with is a cliff with an 80 degree grade ( we are in our 70s not able to enjoy the yard) otherwise we are enjoying the house.
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 3
We love our new Lennar home!!
- David C.
- Verified HomeBuyer
- July 30, 2019
- Menifee, CA
Our entire experience has been amazing from the agents that helped us buy, to the mortgage and escrow companies. If we had any sort of concern there was always someone available to answer our questions. We had a few things that needed to be fixed when we moved in and they had people right on top of it. All repairs were completed very quickly and they did a fantastic job. We could not be happier with our new home in Heritage Heights.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad drywall installation
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Charlotte, NC
Whoever put up the drywall on our home is terrible. Pop up nails everywhere. We can see the repairs on the ceiling. Bad cover up job.
Lennar responded:
Thank you for your feedback about the drywall in your new home. If you have any outstanding items needing attention, please email us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
We will buy Lennar again
- Michael B.
- Verified HomeBuyer
- July 30, 2019
- Las Vegas, NV
Move-in ready homes and great service from the Lennar team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
No focus on quality
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Gambrills, MD
Quality is lacking from product to people at Lennar. They rush you to sign documents without explaining what you are getting that differs from the model. The sales people are rude and will tell you whatever they need to in order to get you in the house. This company and its people have no integrity.
Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the difficulties you had. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
Customer care staff are very responsive!
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Roseville, CA
Good for active residents but need to address not so active resident who have dogs. Not even a small dog park or grass in the community center for dogs to play. In my estimation about 40% of the residents have dogs. Even Millenials now love dogs :)
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar has poor sub contractors and their follow up is horrible.
- Keri H.
- Verified HomeBuyer
- July 30, 2019
- Orlando, FL
Lennar has poor sub contractors and their follow up is horrible.
Lennar responded:
Hi Keri, thank you for taking time to share you experience. If you could please send us a message at corporatecustomercare@lennar.com with additional details we will gladly follow-up for you. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Great Experience
- Kevin B.
- Verified HomeBuyer
- July 30, 2019
- Charlotte, NC
Very happy with our new Lennar Home. Some minor flaws with the workmanship and materials (window sill and molding) but overall a great job.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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