Lennar Reviews

Poor timeliness when responding to issues. Poor communication with new homebuyers. Delay in getting all issues fixed/completed. Overall, would not recommend!

We love our new home and our new community. We've overall had a good experience with Lennar because they have been responsive to all issues and honored their warranty to the maximum. I would even say they've gone above and beyond to fix issues that have cropped up. Things happen and I realize that. My only complaint is the quality of materials used when building the home and the rushed "botched" jobs that occur as a result of poor materials and a fast paced building environment. Measure twice, cut once doesn't always apply with Lennar. We had issues with our stairs and our floors for the most part. All issues are being addressed promptly and the end result has been satisfactory thus far. However, if Lennar just slowed down and upgraded the materials used to the next level of quality then all of these service appointments could have been avoided. It's more work for the homeowner and for the builder. It reminds me of the old saying, "work smarter, not harder". Would recommend Lennar homes to a friend or family member with a few precautions. ... More

Jamie was my sales rep and she is fantastic. She was extremely responsive to my questions before and after. I love my new home and the community. I have also had immediate responses and resolutions on any repairs that need attention. My experience has been very good and I would purchase from Lennar again.

Endless issues we had with eagle home mortgage

So far, quality has been excellent. The staff is what makes the process great. Always responsive and helpful.

The house showed very well but follow through is so poor. Once we moved in and issues arose their team put us in the back burner. The construction manager has very little resources and escrow items needed take forever. Get as many issues as possible squared away before you buy and give them your money

The purchase of my home from Lennar on the beginning was great. Lennar’s agent Tina was very helpful and a pleasure to work with. She was very knowledgeable about the home and what was included. Dealing with the construction ma abet Matt was also great during the building process. We were delayed in closing and he kept us informed on the delays. I have now been in the house for four months with things still left from the original walk through on closing the response time in getting things repaired is unacceptable there is no communication between the department and us and one point contractors just showed up to the house at 8am. They have tried repairing the stucco on the house 3 times and still looks horrible. I realize this is not Lennar’s teams but they need to hold their contractors responsible. Almost all repairs done since closing have been horrible quality and look worse then original. ... More

I had a 1-2 week repair service in the bathroom. Due to systemic problems with the warranty department it took 4 months to complete. I had to file a BBB to get their attention.

Prior to purchasing our new Lennar home, I read some reviews on the web. There were more negative reviews than I would have expected. I addressed this with our sales consultant and he simply said that because of the size of Lennar, there would be more negative reviews than with other builders and likewise there would be more positive reviews. We really liked the house and he assured us that they would be here to take care of any issues. We went ahead with the purchase and could not be more pleased with the house and their responsiveness to the few minor issues that we have had. The hoyse was well constructed and came with basically everything that our previous builder was going to charge us 50K for. In my opinion, Lennar offers a well built house that is full of value. When they say “everything’s included” they really mean it. ... More

The overall experience was far from a positive one. Our front door was hung backwards. SEVERAL doors were not level and wouldn't close correctly / lock. The electrician they selected to do our home was HORRIBLE. He made too many mistakes. SEVERAL light switches were installed in the wrong places. Smoke detectors and light fixtures falling from the walls / ceilings. DOZENS of nail pops on day of move-in, yet we were told to wait for more to pop-up before having them repaired. Roof installed incorrectly. Bath drain not sealed resulted in water leaking through the ceiling. Wrong shower installed and refused to correct it. Outside window frame busted upon move-in. Drywalled over the attic access. Busted cabinets found during move-in. Cracks / holes in walls. There were so many things wrong during our pre-closing walkthrough. It seemed as though they rushed to the finish line and the GC didn't oversee the project well enough. Perhaps too many homes being built all at once? We spent our first three months in our home dealing with "warranty repairs" and still had to do a great deal of work ourselves to fix what was done wrong. We're putting a lot of work into making this the home we should've received as a new build. The term "turn key ready" does not describe Lennar. ... More

They did make the home buying process very easy. It seems as if they push and push to get you approved, then drag their feet. Other than that, overall experience was not bad.

My property happens to be the end unit on the side of the busy road where cars come at 45 MPH. I have taken photographs highlighting the need of the fencing similar to the fencing adopted by neighbor communities in Amberley area who are on the same side of the busy road. I wrote a note to Lennar sales, Lennar land department.. still they are not addressed. Their say is, its not in the layout and cannot be actioned upon. I have been asking the sales team to direct me to someone on the land department to talk about my concerns, I have never been directed till today. It has been almost 4 months after I closed and moved in. Yet to get a answer. THis is my biggest concern. I really want someone from LENNAR land department or someone higher up in the hierarchy to contact me to discuss this issue. ... More

We were happy throughout the process.. as the staff at each level is good at what they do. They answered our concerns promptly and made sure that it is upto our satisfaction. Very good home buying experience.

We have built houses with five other builders and Lennnar was the worst experience. There is no consistency with work orders because the staff is constantly changing. The construction part was very sloppy and attention to detail. We didnt even get towel racks or toilet paper holders and we paid over 300k for this house. We were told this community would have walking trails, a playground, and a picnic area and none of that has been built. The pool is a joke! It's tiny for the size of our neighborhood and don't even have a lock on it so there are constantly trespassers there destroying what we pay for. Once you're signed with Lennar they don't care about customer service. ... More

Lennar has been great. The value is great but does come at a cost. We were able to opt out of.a bathtub in the master bath for a walk in shower. It keeps costs down to minimize options so I get it. Over all the house is great. A few things as far as quality goes like tape seems on walls can be seen once painted and the paint they used rubs off down to the sheetrock if anything gets on it.

Great value, a few things I wish were different. Lenard does good, other people in closing didn’t do so well. Not everything was fixed at closing, however it has all been fixed within a couple weeks afterwards. Lennar Customer Service Rep Brent has been amazing to work with to get items fixed post moved in.

Mistakes all over in what you asked for. . Looks nice until you uncover all the rushed poor workmanship all over the house.. Getting a response to issues is a nightmare with numerous requests needed, supervisors that do not respond, workmen that do not show up, and then you find what is "not covered" you were not told about. Regret purchasing a Lennar home,. .

Good construction. 5 star service

It is important to get everything in writing even when someone acknowledges your request. There was a lack of follow through in my buying experience that ended up costing me additional out of pocket monies due to my sales representative not following through with a selection he had requested from me and for which I gave him an answer for.

As for me location is very important, With Lennar we got more for our upgrades.

All of the door locks have issues constantly. Yu have to slam the door to get one to work and then try to get the other one to latch after that. It's a constant irritation! If things need to be level, this will drive you crazy. There are multiple areas that just aren't level, the bathroom countertop slants down and if you put anything down that has a chance to roll, it will roll off. Clearly the trim paint used in the model is MUCH different than what you get. The master bathroom fan constantly sounds like you have dripping water coming down. They have been good about responding to issues, but I wasn't pleased that I immediately had to open service requests within 5 minutes of getting the keys. Some things (door locks/issues) can't be seen until after you get intro the house. ... More

I moved in more than 2 months at Lennar at Miramesa, every thing is good.

Lennar builds beautiful homes. But attention to detail appears to be a loss. We have been in our home for 4 months and immediately started a list of repairs needed. We have only notified the builder of two repairs that are priority at the moment. Our experience with having our concerns addressed has been very poor. We will usually get a response within a couple days but contractors are scheduled on what’s convenient for them and not the homeowner. We are told what day they will be out but it often dies not work with our schedule. That means contractors are coming to our home and entering our yard with no one here. Most of the time we have to reach out to Lennar to get an update. Often times, we don’t even know if the contractors came out. We have a patio that is sloped towards the house leaving rain water to run down the patio, towards the house and down the foundation. It’s been a couple months since we first notified Lennar of the concern and over a week since the contractors were supposed to be here but we don’t even know if they came out. Still waiting for an update. We also notified Lennar of some carpet defects a couple months ago and have yet to have anyone inspect the product. Lennar is a large home builder and I’m sure they have a lot of customer repair inquiries, as would be with any new homes, but the customer should be informed and updated regularly. I work in construction as a project manager and I know the importance of communication. It makes a big impact on the customer experience. We still have a fairly large list of repairs needed and we are concerned with when and how they will be taken care of. With all of that said, I would buy another home from Lennar, just be prepared to be very patient. ... More

The workmanship was lacking a lot. Flooring tiles uneven throughout. Dry wall was not even and to many of the screws were not covered. Garage floor was not troweled properly.

Salesman Excellent! Builder: TERRIBLE!! {garage entry door, garage door, island structure, kitchen sink, granite, baseboards, tub, bathroom sinks, landscaping lawn] We are very unhappy with the kitchen cabinets they have issues with the finish and currently one of the outstanding issues in our home. Robert is assisting with that as well. QA closing: There were many issues that we are still dealing with since closing see finish out issues above. It has been a very stressful period. We never had the feeling of joy of buying a new home when there were so many issues. Finance/mortgage: Very helpful kept us well informed smooth process from start to finish. Customer care rep.: Robert our customer care rep has done an exceptional job thus far in helping to resolve issues identified prior to and after closing. Still assisting with the final few items outstanding . He is a 10+++ if it wasn't for his attentiveness we don't know what we would have done regarding the issues in our home. Overall my review from 0-5 is 3 1/2. the main reason it is not a 5 is due to the finish out/cabinets.QA issues we identified. We would not recommend the gray because you can not touch them up without showing every mark. We would rather have the dark cabinets. We are sorry we missed the 60 day survey,thank you for the opportunity to vent and express our experience thus far. Respectfully ... More