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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21526 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21526 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Love our Retirement Home, but...

  • Larry D.
  • Verified HomeBuyer
  • July 11, 2019
  • Punta Gorda, FL

We love our new home & it is great for the price oaid; however, we had lots of issues due to poor workmanship by subcontractors & everything being so rushed. We were also lied to about a few issues. Make sure anything promises that is important to you (green space behind home, etc.) is in writing, not just shown to you on a map.

Lennar responded:
Hi Larry, thank you for sharing your comments about your experience. We are sorry to hear about the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Very very rude customer service and no one addresses any pending issues

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2019
  • Holly Springs, NC

lots of electrical issues and when you call call center(customer service) they are rude and keep telling you that they are trying to reach out the contractor but since they are out in the field, its tough to get in touch with them. we have been in house for almost 5 months and still have issues pending since we moved in.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the level of service you have received. Please send a message to us at corporatecustomercare@lennar.com with the information about outstanding items, as well as the call center number you are reaching out to, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Quality of workmanship poor.

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2019
  • Lakewood Ranch, FL

Quality of workmanship poor. Attention to detail poor.

Lennar responded:
Thank you for your feedback. Please send any items to us for review and follow-up. We can be reached at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - Lennar offers quality product with great customer care.

  • Stan S.
  • Verified HomeBuyer
  • July 10, 2019
  • Noblesville, IN

Lennar offers quality product with great customer care. Completely satisfied with our new Lennar home and the neighborhood that it is located in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not what I thought I was getting

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • Corona, CA

Need to slow down the construction a bit and put a little more pride in the build. After purchasing my home I began to see the “quick fix” repairs around the house. Also do a better job with the fencing. There are three different fences in the community. It looks tacky.

Lennar responded:
Thank you for the comments about the quality in your new home and community. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Very pleased with the new house and the Lennar home buying experience!

  • Sharon D.
  • Verified HomeBuyer
  • July 10, 2019
  • Jacksonville, FL

I truly like the everything included concept as there are no pricing add ons/surprises. The house is trust to move in ready with blinds and ceiling fans. Just add groceries, friends and furniture! This is my 2nd Lennar home and I am happy to recommend them to anyone.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

My concerns are not being addressed correctly

  • Ramiro R.
  • Verified HomeBuyer
  • July 10, 2019
  • Austin, TX

The issues with my front and back yard grass are not being taken seriously. I was told anything wrong pertaining to the grass would be replaced, now I’m being told I have to wait an entire year before it can be replaced.

Lennar responded:
Hi Ramiro, thank you for your comments. We are sorry to hear about your lawn. Please send a message to us at corporatecustomercare@lennar.com with your address, so we can review for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Horrible Experience

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • Davenport, FL

I’m still waiting for repairs to be completed from my closing over four months ago. In addition I’m in the middle of fighting tooth and nail to get someone out to repair a roof leak that has caused extensive water damage and now black mold which has rendered three rooms in my house unable to be used. My kids are crammed into other rooms now. I’ve documented everything and even called management multiple times with now follow up. The entire process has been horrendous as a first time home buyer.

Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the issues you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar has been great to work with!

  • Melissa S.
  • Verified HomeBuyer
  • July 10, 2019
  • El Dorado Hills, CA

The process of buying a home with Lennar was very easy. After moving in, the still remain very responsive to issues. Overall, a wonderful experience. My only criticism would be that it seems they put these homes up in a hurry which causes some shoddy work. I think I would rather wait a couple of extra months for a home that is complete and beautiful on the inside instead of finding a bunch of little things that could have been done better, completed, nicer, etc.. But great experience overall!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor Customer Care after Closing for Warranty Issues

  • Pedro R.
  • Verified HomeBuyer
  • July 10, 2019
  • Orlando, FL

Home not completed after closing, slow or non responsive warranty claim. Poor contractors doing substandard workmanship. Promised amenities and recreational areas not completed as promised by sales rep. Materials are OK but workmanship is horrible.

Lennar responded:
Hi Pedro, thank you for letting us know about your experience. We are sorry to hear about the workmanship and amenities. Please send a message with any outstanding concerns to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Lennar - Pluses and Minuses

  • Wilbert C.
  • Verified HomeBuyer
  • July 10, 2019
  • Thornton, CO

Make sure as a new buyer you are present for the final walkthrough and customer orientation. Purchasing our home from out of town meant we missed both and were behind the eight ball from the start. Quality seems pretty good, workmanship and cleanup left something to be desired. Follow-up for warranty issues needs to be improved.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

TOTALLY DISSAPOINTED THE DAY OF CLOSING

  • Ana C.
  • Verified HomeBuyer
  • July 10, 2019
  • Parkland, FL

1-Assure items selected in design list are correct 2-Watch for all interior doors are same as showed in Model Home style 3-That all door are properly mounted and leveling 4-Check paint retouches were done where needed 5-And very important, that meters and TV cables are located in right place between properties.

Lennar responded:
Hi Ana, thank you for sharing your comments about these items. We are sorry to hear about this matter. Please email us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

5 STAR PROFESSIONALS

  • Lawrance B.
  • Verified HomeBuyer
  • July 10, 2019
  • New Braunfels, TX

Excellent Professionalism provided by all parties

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Dream Retirement Home

  • Raymond K.
  • Verified HomeBuyer
  • July 10, 2019
  • Myrtle Beach, SC

Keith has been quite helpful. I am somewhat disappointed the landscape quality and the terrible soil we have to work with. The clay is terrible around the house to work with and create a landscape to be proud of!

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 4

Buyer Beware

  • Joseph B.
  • Verified HomeBuyer
  • July 10, 2019
  • Myrtle Beach, SC

Be sure to have a home inspection prior to closing. Lennar as a company is not the main issues relating to the overall build. They need to oversee the sub-contracting as the quality is not there.

Lennar responded:
Hi Joseph, thank you for sharing your comments. We are sorry to hear about the issues you've experienced. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up on your behalf. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Poor after sales support

  • Vicky C.
  • Verified HomeBuyer
  • July 10, 2019
  • Rosenberg, TX

Warranty items are not addressed in a timely manner and numerous quality issues.

Lennar responded:
Hi Vicky, thank you for your feedback. We are sorry for any difficulties you have experienced. Please send us an email with any outstanding items, so we can follow-up for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Once you’ve purchased and closed you are dead to Lennar and they

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • White Plains, MD

Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your concerns. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - Not the highest standards on quality.

  • Francisco P.
  • Verified HomeBuyer
  • July 09, 2019
  • Waxhaw, NC

Not the highest standards on quality.

Lennar responded:
Hi Francisco, thank you for sharing your feedback about the quality of your new home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Great design, great location, very good finishing material, but poor workmanship and responsiveness

  • Luiz F.
  • Verified HomeBuyer
  • July 09, 2019
  • Kennesaw, GA

I really like the house I bought from Lennar. Location is top notch. Finishing material is also very good. My experience with the sales team was also very good. Some finishing work is poor. Responsiveness is also poor. I have place a complain on a couple of electrical issues and never got anyone coming to fix them (or even to see what were my issues). Also my driveway, that was just done, is already showing holes on the concrete. Painting is bad.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Lennar - No changes and limited choices.

  • Frank C.
  • Verified HomeBuyer
  • July 09, 2019
  • Goodyear, AZ

No changes and limited choices.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - The dining light is about 2 feet away the room center or the

  • Jim W.
  • Verified HomeBuyer
  • July 09, 2019
  • Dallas, TX

The dining light is about 2 feet away the room center or the location in the modal home / any other home with the some design.

Lennar responded:
Hi Jim, thank you for sharing your feedback about the light in your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Good

  • Leon M.
  • Verified HomeBuyer
  • July 09, 2019
  • Fort Myers, FL

Our experience was good.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Wright

  • Sheridan W.
  • Verified HomeBuyer
  • July 09, 2019
  • Durham, NC

My back door is not working they war supposed to come back an paint what they fix an have no heard from anyone

Lennar responded:
Hi Sheridan, please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Response to fixing issues that were found has taken months. Customer representatives have changed and we have to start all over.

  • Michael W.
  • Verified HomeBuyer
  • July 09, 2019
  • Reno, NV

Don,t close until all the defects have been addressed.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Happy Lennar home owners!

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Algonquin, IL

Everyone working for Lennar wants to make sure you are informed from start to finish. Their response to questions has been great. Even if it can't be done right away they will give you a timeline when it will be done.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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