Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21672 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Problem After Problem
- Benjamin E.
- Verified HomeBuyer
- July 25, 2019
- Lakeville, MN
Our yard wasn’t properly graded which caused flooding in our basement multiple times within the first two months. They crashed a bobcat into our house and took a long time and multiple requests to fix the damage. They didn’t put enough dirt down and sodded over straight rock in some areas... the list goes on. Apparently Lennar is too big of a company to take pride in doing the the job right.
Lennar responded:
Hi Benjamin, thank you for writing and letting us know about your experience. We are sorry for any difficulties you've had. Please send an email to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
New Home Purchase
- Anonymous
- Verified HomeBuyer
- July 25, 2019
- Charlotte, NC
The Quality of House is great, but when it is thrown together in minimal time it loses it's Luster. We're continuously finding major/minor defects. Crooked walls, creaking floors that seem as if not completely nailed down, sink stopper that won't stay connected... In the yard multiply holes and ridges from unsuitable rolling of the grass, regularly finding pieces of metal and rocks under the non growing grass. Responsiveness to issues maybe prompt, but a better or additional title would be "Accomplishment of Issues in a Timely Manner". The spokesperson is always available, but as the ...
Lennar responded:
Thank you for sharing your feedback about your new home with us. We are sorry to hear about the issues you have discovered. If you have any additional items that we can assist with, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Good home
- Robert M.
- Verified HomeBuyer
- July 25, 2019
- Goodyear, AZ
Love the floor plans and how they have change the elevations to where they don't look so cookie cutter. Like how the price you pay is what you get. All upgrades are up front and there was no other hiden fees or charges.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar is the best!!!!
- Marilyn M.
- Verified HomeBuyer
- July 25, 2019
- Princeton, TX
I can't say enough how nice a community that Lennar has made in Princeton, TX. The value of the home and the home itself has been so impressive. We are so happy that we bought a Lennar home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Respectable company with decently priced townhomes
- Anonymous
- Verified HomeBuyer
- July 25, 2019
- Brooklyn Park, MN
Lennar has been a pretty good company to work with. I happened to stumble upon their property and found that I liked what I saw, almost instantly. While the quality of the workmanship was alright - much more geared towards rapid building and "cookie-cutter" style townhomes, meeting with the construction manager and hearing about their passion for "getting things right" was helpful. I was able to walk through and point out everything that might have been damaged or not to my satisfaction for a new property. As I have lived here for the past months, any issues that have popped up, Lennar ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Pleased with our home
- James L.
- Verified HomeBuyer
- July 25, 2019
- Queen Creek, AZ
Pleased with our home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - All staff members are available to help us very cooperative and
- Pravinchandra P.
- Verified HomeBuyer
- July 25, 2019
- Durham, NC
All staff members are available to help us very cooperative and helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
continued service
- Thomas M.
- Verified HomeBuyer
- July 25, 2019
- Las Vegas, NV
Catherine , Dean, and Mathew are a pleasure to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible home buying experience
- Camilo L.
- Verified HomeBuyer
- July 25, 2019
- Doral, FL
Instead of being an exciting process, it was a headache due to lack of professionalism and business ethics. I had to get my attorneys involved that cost my an arm and a leg. I do not recommend doing business with Lennar. And everyone in my condo went through similar experiences and have the worst reviews about their experience too. Reading reviews on their social media will give you a better flavor of how unethical they are.
Lennar responded:
Hi Camilo, thank you for sharing your comments with us. We are sorry to hear about your experience. Please let us know if there are any outstanding items that we can address for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Good home
- Michael C.
- Verified HomeBuyer
- July 25, 2019
- Simi Valley, CA
High pressure tactics used to sign with mortgage company. Wasn't appreciated
Lennar responded:
Hi Michael, thank you for sharing your comments about your sales experience. We are sorry to hear about this. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 4
Lennar - Overall good service and friendly
- Anonymous
- Verified HomeBuyer
- July 25, 2019
- Elk Grove, CA
Overall good service and friendly
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great home buying experience with Lennar.
- Josue B.
- Verified HomeBuyer
- July 25, 2019
- San Antonio, TX
This our first home purchase and we were kind of nervous cause we heard stories about the process on buying a home. Lennar made the whole home buying process simple and stress free. They kept us informed the whole way. Even after we purchased home David one of the best members of Lennar, checked up on us to see how we were doing. To me that speaks volumes about David and the Lennar team. We will definitely be buying again and we are positive that we will going with Lennar when that time comes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Follow up is terrible
- Anonymous
- Verified HomeBuyer
- July 25, 2019
- Katy, TX
Great process until follow ups. Follow up work is terrible. Great sales and financial group. The building manager is a super nice guy but the contractors used do poor work and are filled with excuses.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the construction issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
Missing outside light at street
- Maria L.
- Verified HomeBuyer
- July 25, 2019
- Kissimmee, FL
I have reported Lennar that my street is missing lighting at night. They have not resolve it since them. It is Lennar responsibility to provide those at Windermere StoreyLake
Lennar responded:
Hi Maria Victoria, thank you for sharing your feedback. We're sorry to hear about the light in your community. Please send a message to us at corporatecustomercare@lennar.com with details about anything that's outstanding, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
Zero Accountability
- Keaton H.
- Verified HomeBuyer
- July 25, 2019
- Orlando, FL
We closed on our home on March 27 and still have outstanding ticket items that have not been rectified. When we contact lennar reps it’s a constant blame game. For our home we have atleast 10 outstanding ticket items that have not been fixed on of them from our original punch list before we closed. I would NEVER build with lennar again and would NEVER refer to friends and family due to the headaches you have caused us.
Lennar responded:
Hi Keaton, thank you for your comments. We are sorry for any difficulties you've experienced in getting this work completed. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Outstanding Company
- Quintin D.
- Verified HomeBuyer
- July 25, 2019
- Jacksonville, FL
Outstanding Company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great value for the money.
- Lynn M.
- Verified HomeBuyer
- July 24, 2019
- Las Vegas, NV
Great value for the money.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Model home is not good as single home
- Anonymous
- Verified HomeBuyer
- July 24, 2019
- Portland, OR
Quality is not good in and out side
Lennar responded:
Thank you for your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - We are having a problem with the door.
- Lily S.
- Verified HomeBuyer
- July 24, 2019
- Georgetown, TX
We are having a problem with the door. A part needs to be replaced. We had another’s visit but the part was not brought out. Still waiting. We were supposed to receive a text when they were coming. Didn’t receive a text. They came when we had to take daughter to class.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Great home, bad community center
- Anonymous
- Verified HomeBuyer
- July 24, 2019
- Charlotte, NC
We are very pleased with our Lennar home. The house is great so far. However, the community center is FAR too small for the number of homes. There will be about 400 homes but only space for a party of about 10-15 people. Lennar was too cheap to build a bigger, better center. We have also had many issues with the grass and land outside. The sod and front bushes were placed on rocks and are dying already (after only a couple months), but lennar doesn’t include the yard in their warranty.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Falsehoods
- Anonymous
- Verified HomeBuyer
- July 24, 2019
- Durham, NC
Lennar has changed the beginning of recreation building 3 times. The also can't control the contractors who block driveways, blast music all day and toss garbage on lawns daily.
Lennar responded:
Thank you for sharing your comments. We're sorry to hear about your experience with the construction team. Please send a message to us at corporatecustomercare@lennar.com with any items you would like us to review. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
Forever Home
- Leon J.
- Verified HomeBuyer
- July 24, 2019
- Rosharon, TX
Nice size house and design for the price, but the craftsmanship can be a whole lot better.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great quality overall but lot of oversights
- Jeffrey G.
- Verified HomeBuyer
- July 24, 2019
- Raleigh, NC
Overall we are happy with our home. We were extremely disappointed that the HVAC unit is right outside our master bedroom window, it constantly wakes us up every single night and I am not pleased at all with that. We were never told it would be there, on the model it was on the side of the house by the garage and we assumed it would be there on this house. We've had numerous issues with the carpet, and an independent inspector came out recently and said the company failed to properly seal the seams at the transition, causing constant fraying. Kevin Boardman has been great in responding to our ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
All taking care well.
- Roy P.
- Verified HomeBuyer
- July 24, 2019
- Prosper, TX
I hope they will sell to good investors and good real estate companies who have a great track record.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Hot water problems
- Virgil H.
- Verified HomeBuyer
- July 24, 2019
- Roseville, CA
We run out of hot water every time we shower.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
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