Lennar Reviews

Great service!

Sales team (James) was very supportive and helpful, even months after the sale. Resolution of punch list items was handled slowly but very professionally and thoroughly by Lennar staff (Danna).

Superintendent was amazing throughout the process, always responding to any issues we had during construction and post closing. The biggest issue we've had was as of just this week when I discovered 4-5 pieces of 4" long siding buried on the side of my yard along with a 5-7 10lb boulders in my backyard. I was curious why my grass wasn't growing so I started to dig and found those issues (siding crew didnt clean up, grating company did not notice the siding nor take the time to clear any rocks). Overall, a good experience but wish the yard detail would have met my expectations.

Mike was very helpful in the process of buying our home.

Can't argue with that statement. Service has been great. Issues quickly corrected, Amazon's service was amazing.

Lennar never make the pest control on a new land construction, and now we are requesting them to control the pest presence in our home, only 3 months after they deliveried the home, and they don’t want to validate their warranty because they alleged this is not under warranty covers.

We love our new home. Everything is great!

We are disappointed in the lack of care presented by Lennar. We we’re given a “book” at our final walk through that covers what Lennar will and will not cover in the warranty period (before closing and after closing). If we had seen this before deciding to build here, we would have most likely walked away. We have had to take care of several issues at our own expense which leads us to believe that they don’t care about customer satisfaction. Issues like a French drain in our back yard because five houses drain into it and it stayed wet multiple days following a rainy day. No heat/cooling vent in our large walk-in closet in the master bedroom, so we had one installed. We are deciding what to do about the fact that they have provided substandard Sheetrock finishing that shows every seam in the ceiling (and down some walls) in our great room and other rooms. The response here was that we were given a level 3 out if 7 levels of Sheetrock finishes and seams will show. Living in South Carolina, we have hot, humid days in the summer. The air conditioner doesn’t remove enough of the humidity...the unit struggles to get the humidity level in the house to 70% which is well above EPA standards (they recommend a range of 30-50% in an ideal situation, but definitely below 60% to prevent mold growth) and this is an “Energy Star” home! This seems inappropriate for an “Energy Star” rating. So, we feel we have paid a high price for a mediocre home. ... More

Unfortunately Lennar is more focused on selling houses than building quality homes and providing good customer service. My closing date was moved up three weeks but my house had numerous items that needed to be fixed. I was assured they would be fixed after closing. Five months later, some of these items still haven’t been repaired. I submit warranty items that need to be addressed and nothing happens. Lennar eventually closes out the ticket like it’s been completed, but it hasn’t! This has happened numerous times so I eventually call customer service. It takes months to get things fixed. There needs to be better customer service (or quality control so there aren’t so many issues after closing). ... More

Awesome up front but afterwards very poor

Very upset at service, would not recommend a Lennar home, because of such low standards.

Lennar sells a great product! Value was important and we definitely received that with our new home. As with any new home, there will be some issues that have to be addressed after purchase but Lennar’s CustomerCare team is quick to respond.

Slow to complete the small things that were incomplete at the moving day. Please be ad vice that was promise at the walk true day. Has been 4 month that we moved in and still waiting for some things to be corrected. thank you !!!!!!

The experience was smooth and easy ! Questions and concerns were addressed timely

Pick someone else

Moved in and within 30 days, I noticed the driveway is cracking (not covered under their warranty, but they are ripping out and repouring the other driveways that haven't been sold.. So maybe you'll be lucky) Central Air was mis-wired and needed a service call to wire correctly, took three weeks to come out. Several electrical breakers continue to pop with any type of wind, other homes owners report the same issue. Already had to replace two of the LED hall/bedroom lights having them burnt out and they are not of a bulb replacement style. When they are burnt you'll need to replace the whole fixture. Several spots of poor finish work on the texture coating. Master Bath tile has an air pocket under it and it pops from time to time, reported before closing and never fixed. Still waiting on my kitchen cabinet door to be replaced from closing inspection still has the green inspection tape on it. Rust spots on the front stoop noticed before closing, so they scim coated the surface... now that coating is coming off in patches...since it's concrete it's most likely also not covered with their warranty. Several sprinklers are leaking from their heads up to an hour after shut off. Other homes have same issues. Water ain't cheap here folks.... ... More

Walk through is rushed and it's obvious no one from Lennar walks the home before closing. Was told floors would be cleaned but 3 months later I'm still unable to get white paint off the floor. No help for that or significant cracking in door frames and baseboards because that apparently is cosmetic. If I could do it all over again I would insist on a 2nd walk through and be more diligent to ensure issues were fixed before closing.

Timeline to closing was excellent. Great overall value! Felt house construction was rushed causing multiple tickets for resolution over the last 5 months. Take your time during the walk thru would be my only suggestion.

I still have open issues, its small repair stuff but never got addressed.

There are too many issues to mention, so I’ll name a few. First we signed in August 2018 for a “quick move in” and was told it should be completed end of October or mid November. Delay after delay. We finally closed February 28, 2019 and there were still some things not finished. There were a lot of careless mistakes, poor paint job, issues with things, paint on floor, bathtub and light fixtures, yard was not leveled as they said it would be - there was a big hill in the backyard that wasn’t there when we signed to buy the house and we asked many times for them to level it and they refused. They got very ugly and pretty called myself and my other 2 neighbors with the same problem liars. ... More

Very good in everything but I’m still waiting to fix a window

The salesperson, Stephanie Miller that we bought our home through did not make us aware of the upgrades that can be made during the purchase process. She also did not get back to us when we had questions. Chris and Dave have been exceptional in coordinating the techs to come and fix the issues in our home.

Everyone has been helpful however the grout in EVERY room is crumbling away and needs to be redone with a better product which is not covered on the warranty. My counter top is sagging and falling apart, I'm afraid to put anything on it. Like I said, everyone I dealt with to buy the house was great, but everything they used to build the house with is cheap and makes me feel like I over paid!

The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better.

Do a thorough “final review” of total property ( including the grounds ); do not rush!