Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21812 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Great experience and satisfying results!
- Michelle S.
- Verified HomeBuyer
- July 24, 2019
- Noblesville, IN
Great experience and satisfying results!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mostly Happy
- Mitchell W.
- Verified HomeBuyer
- July 24, 2019
- Wimauma, FL
We love our home but there are some issues with keeping the ponds maintained (grass around edges next to water and no fish for but control) There is also a vacant lot at the end of Passion flower that is overgrown and unsightly. I also don't like the fact that we are having to pay $5.3 million for the pool and clubhouse that was promised as our amenities when we bought our house.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
Lennar - Very poor quality of work has been done on house
- Prabhat P.
- Verified HomeBuyer
- July 23, 2019
- Blaine, MN
Very poor quality of work has been done on house
Lennar responded:
Hi Prabhat, thank you for your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up on them for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
We purchased a brand new house not a fixer?
- Joshua C.
- Verified HomeBuyer
- July 23, 2019
- Fresno, CA
We purchased a brand new house not a fixer Right? We only purchased from Lennar because of the lot. Our house sits on hole 3 at Copper River Golf Course. Before we moved into our home we noticed water coming up the grout of the tile in the living and kitchen. 5 months later the problem is still not fixed and Lennar is totally dragging their feet fixing the issue. We will have to move out until our new home if fixed! Purchasing a new home should have been a great experience....it was just the opposite.
Lennar responded:
Hi Joshua, thank you for sharing your comments about your new home. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Best home buying experience!
- Anonymous
- Verified HomeBuyer
- July 23, 2019
- North Las Vegas, NV
The materials and workmanship are of good quality. Very trustworthy and responsive to concerns on your new home. The solar is a great savings on electricity. Overall it's the best home buying experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Non responsive to issues
- Donald F.
- Verified HomeBuyer
- July 23, 2019
- Waxhaw, NC
Promises were made to repair the hill behind our house and they have not followed through
Lennar responded:
Hi Donald, thank you for sharing your concerns with us. We are sorry to hear about this matter. Please email us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 1
Lennar - All involved were helpful and kind in the purchase of my home.
- Ross F.
- Verified HomeBuyer
- July 23, 2019
- Queen Creek, AZ
All involved were helpful and kind in the purchase of my home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Excellent
- Paul D.
- Verified HomeBuyer
- July 23, 2019
- Ruskin, FL
Great work continue
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
very unresponsive, disorganized and lack of professionalism
- Jessica R.
- Verified HomeBuyer
- July 23, 2019
- Atlanta, GA
had to be on top of 5 different people to understand delays and work to be done. House looks nice, but I see a lot of issues in terms of quality and workmanship
Lennar responded:
Hi Jessica Nicole, thank you for sharing your comments about your experience. We are sorry that you have had difficulties in getting items completed. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can look into them for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - I have had some problems inside and outside the home, which have
- Leonardo C.
- Verified HomeBuyer
- July 23, 2019
- Riverview, FL
I have had some problems inside and outside the home, which have not yet been resolved and have been reported at the time
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Dis satisfied
- Sandra L.
- Verified HomeBuyer
- July 23, 2019
- Sparks, NV
The qualification process was completely redundant and stressful. Every step of my experience lacked communication by Lennar employees. I reached out to a district supervisor who did not even acknowledge my email nor concerns. Workmanship was not the quality I expected. I missed 8 days of work due to appointments with Lennar of which 6 were NO Shows. Video doorbell has been replaced twice.
Lennar responded:
Hi Sandra, thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced with your purchase. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Not fixed the countertop, doors and floor.
- Helton C.
- Verified HomeBuyer
- July 22, 2019
- Waconia, MN
I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living ...
Lennar responded:
Hi Helton, thank you for sharing your comments about the countertops in your new home. We are sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Todd the project manager is amazing!
- Suzanne G.
- Verified HomeBuyer
- July 22, 2019
- Lovettsville, VA
Todd the project manager is amazing!! He is always there with an answer and is quite helpful. I had a bird in my cold air return and he got it out. Couldn't ask for a better nite thorough guy!!!!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good place to buy a house
- Huankai H.
- Verified HomeBuyer
- July 22, 2019
- Apex, NC
Many choices and great service,
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Mark K.
- Verified HomeBuyer
- July 22, 2019
- Zephyrhills, FL
Amazing experience every step of the way. The NHC was very helpful in deciding what model and what elevation. James had a great answer for every question we asked. The Construction Manager Cindy did an excellent job, and even finished ahead of schedule! Each time we have contacted Lennar for a service call, it has been easy to put in the request, and a very quick response from the trade partner. Lennar is a great company!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good people with Lennar, but not the best quality of work done by outside contractors.
- Lynette A.
- Verified HomeBuyer
- July 21, 2019
- Waconia, MN
When a person purchases a new house, you would expect the work to be of better quality. These contractors are supposed to be professionals and do better jobs than myself. We shouldn't have to have painters come back, sidewalks fixed, plumbing fixed, fixtures replaced, garage siding repaired all within the first 2 months. The CM was awesome! He was very willing to get people back in and make the repairs. We passed our 60 day mark, so no more CM helping us. The current customer care rep has been good so far and brought contractors back to make repairs. With the price one pays, I would expect ...
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 5
Great home buying experience!
- Jacqueline J.
- Verified HomeBuyer
- July 20, 2019
- Rosharon, TX
The customer service with Lennar was exceptional! Working with Eric, Monica and Jefferson made this experience special for me. They were always available to answer questions and offer help when needed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Follow On Evaluation
- Richard M.
- Verified HomeBuyer
- July 19, 2019
- Dickinson, TX
Pleased with our home purchase and pleased with the builder and the sales staff. After having lived in the house for a few months now, have three suggestions: 1. Sales staff needs to know the location of the neighborhood pool and actually visit it. 2. Fencing needs to be of a higher quality in workmanship. 3. Garages, if were about 2 feet wider, would be much more functional.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 2
Lennar - Timely completion and great workmanship
- Anonymous
- Verified HomeBuyer
- July 19, 2019
- Kissimmee, FL
Timely completion and great workmanship
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - There was dishonesty from salesman and lenders
- Sonia M.
- Verified HomeBuyer
- July 19, 2019
- Harmans, MD
There was dishonesty from salesman and lenders
Lennar responded:
Hi Sonia, thank you for your feedback. We are sorry you had difficulties with your purchase. Please send any additional details to us at corporatecustomercare@lennar.com, so we can follow-up on this matter. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
having some electrical issues
- Crystal F.
- Verified HomeBuyer
- July 19, 2019
- Goodyear, AZ
had a couple of tripped electrical issues we have to figure out
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Worth the Wait
- Anonymous
- Verified HomeBuyer
- July 19, 2019
- Noblesville, IN
Our house was not ready at closing. However, Lennar came back to fix the issues they promised. It just took a few follow ups. Happy with the end result.
Lennar responded:
Thank you for sharing your feedback. We are happy to hear that your items were addressed and that you are enjoying your home! – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
Plumbing issues that may never be resolved
- Janice B.
- Verified HomeBuyer
- July 19, 2019
- Fishers, IN
Do not buy a slab. Multiple issues with drywall, paint, caulking and brick. All resolved except plumbing/sewage lines.
Lennar responded:
Hi Janice, thank you for sharing your comments about the issues in your home. We are sorry for any inconvenience you've experienced. If we can assist you with any outstanding concerns, please send a message to us at corporatecustomercare@lennar.com with the information, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Not what we were expecting
- Martin D.
- Verified HomeBuyer
- July 19, 2019
- Houston, TX
We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (never being informed properly about the progress) which forced us to live in an AirBnB for two months. We moved into a very dirty and unfinished house, It was not cleaned well after construction and all the issues we have raised beforehand were not addressed . So, our first few weeks / months in our brand new home was spent chasing Lennar. Poor job done by the painters, bickers, gardeners and an overall poor supervision ...
Lennar responded:
Hi Martin Peter, thank you for sharing your comments about your new home. We are sorry to hear about the difficulties with the experience. Please send a message to us corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
A Good Value
- Gary M.
- Verified HomeBuyer
- July 19, 2019
- Bonita Springs, FL
My new Lennar Home is a good value for the money, but like almost any new home and home builder, there were a few issues with workmanship. These issues were quickly and completely resolved to my satisfaction. I would have given the overall experience 5 Stars, but the mere process of building a home precludes ANY builder getting 5 Stars.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
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