Lennar Reviews

Buying the house was great but after the fact, hasnt been as good as a thought. Job was done very poorly and still to this day, my house is not completed. Workorders take forever to be submitted and contractor takes forever for the appointments to be made. Then, Lennar gets bought out by Century Homes. Not too happy with what’s going on.

Grant and Sou with sales were great and were very responsive to questions. Chad and Jim with customer care treat us great and are always responsive to our questions and concerns. A little disappointed with the quality of the cabinets and the wood floor is a really low quality product. Would also like to have seen more interior paint color options.

We are overall happy with our new home, our home took about seven months to be built from the date we purchased it, and the home Is very modern and clean looking, the house is built with the latest materials in all areas, very energy efficient, LED lighting, appliances were included as well except for the washer and dryer, they are very good quality and not cheap base models, the only issue we had Word minor imperfections such as painting in very small spots, We pointed this out during our first home walk-through and some of it got fixed but some of it never was, The home itself is very good quality but I think the contractors they use for somethings do a quick rush job and don’t realize that things don’t look perfect, in our case it was just some of the painting in areas was a little out of place, The home itself is very good quality but I think the contractors they use for somethings do a quick rush job and don’t realize that things don’t look perfect, in our case it was just some of the painting in areas was a little out of place, (i.e door frames look like they were painted too much and started to drip then then dried that’s way, front door paint can easily tell it was touched up with a brush therefore has a different pattern in small areas) ... More

The entire team at the Ten Trails East Village from our sales consultant to the customer experience representative cared for me and my family from the start of our home buying experience and even post close. The team here genuinely care about all of the people that purchase their homes. Thanks for everything!

Positive: The follow-up of the construction manager and assistance from customer service Negative: Sales; unresponsiveness and unnecessary stress including incorrect documentation, sales price, closing experience. Took up to 5 months waiting to receive my home and even then it was at the last moment to go to closing because of missing CO. A lot of unnecessary costs could had been avoided but the stressed caused by the sales agent will NEVER be forgotten. Good construction company but expected a better experience such as K HOV.

I bought a new home built by Lennar and moved in about 4 months ago. I previously owned an old home and this is my first brand new home purchase. The build quality is about averagefor a new home. I rate their customer service as above average. This is advertized as a ei (everything included) and wifi certified home. The integration of smart devices is a little disappointing. They are not really well integrated as one system but rather a collection of individual devices. My biggest complain is sound insulation. My favorate thing is the large kitchen island top & forest view from the living room. ... More

Between the lack in quality of build, to being forced into a solar agreement I never wanted and repairs not be done I would never recommend lennar ever.

Rushed to close Poor follow up on repairs Not approachable for issues

The construction team is a joke! They do not care about any of your concerns throughout the entire building process. It is only a matter of time before the economy catches up with the condescending attitude of everyone in upper management with Lennar. We pointed out basic failures in construction standards from warped boards in framing through unacceptable drywall finishes all the way to the day of closing. Construction spent more time redoing work than they did with the initial supervision. Job sites were trashed and disregarded by superintendents, every corner that could be cut was cut, and every concern was dismissed when brought to the attention of anyone in customer service. Good luck Lennar, you are going to need it to learn the basic lessons of customer service and trying to restore any value in the future of this home builder. ... More

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

I already reported all the problems we had and it’s seems nobody care. Terrible post sale service

There is no pride in workmanship when building. Also response time in taking care of warranty issues needs to be improved.

I love my house and my family had a very awesome experience with our salesman Dathan he was awesome and is very patient and understanding with 1st time buyers like us lol! Even after the sale if I message him about something he always is so fast to respond. The only complaint I have about the neighborhood is our HOA I dont know who decides who the HOA is going to be but I think it should be the residents of the subdivision. They are making us keep our trash either inside the garage or behind the fence of our homes which are ridiculous and I dont know how to get this changed

Lennar makes the home buying process very easy.

They were very quick to respond

Our house was not move-in ready and yet we were still forced to close. There were still several outstanding issues that were not addressed on our final walkthrough. The process to close was rushed and workmanship was sloppy, there were several serious issues including a gas leak that had not been addressed until after the walkthrough even though they were caught weeks in advance. The house was dirty, some of the moulding pieces use had large defects in them. Our sump pump has never worked and still has not been addressed three months later. The construction manager and customer care team have not been responsive our helpful regarding our concerns. ... More

We are very satisfied.

some of the vendors, during the building, did not do acceptable work. I.E. stucco, caulking

my best experience was working with George. How he went through each and every room and explain how everything works. I've bought from Lennar before. In fact my first purchase was in Rosena Ranch. From that experience to this one is night and day. Honestly, back in 2011 when I purchased the home in Rosena Ranch. It felt like they just wanted to sell as many homes as they can. It was a bad experience from the beginning. For example my house was broken into the first day I got my keys by the contractors. I can say that because some of the items that were taken required a special tool that the crews only knew about. No one did a walk through with me. This experience at Rosena Place has been the best, from dealing with Tracy and George. Both them have been awesome. ... More

Great service!

Sales team (James) was very supportive and helpful, even months after the sale. Resolution of punch list items was handled slowly but very professionally and thoroughly by Lennar staff (Danna).

Superintendent was amazing throughout the process, always responding to any issues we had during construction and post closing. The biggest issue we've had was as of just this week when I discovered 4-5 pieces of 4" long siding buried on the side of my yard along with a 5-7 10lb boulders in my backyard. I was curious why my grass wasn't growing so I started to dig and found those issues (siding crew didnt clean up, grating company did not notice the siding nor take the time to clear any rocks). Overall, a good experience but wish the yard detail would have met my expectations.

Mike was very helpful in the process of buying our home.

Can't argue with that statement. Service has been great. Issues quickly corrected, Amazon's service was amazing.

Lennar never make the pest control on a new land construction, and now we are requesting them to control the pest presence in our home, only 3 months after they deliveried the home, and they don’t want to validate their warranty because they alleged this is not under warranty covers.