Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21670 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great Service and an AWESOME Price
- Nadine K.
- Verified HomeBuyer
- July 02, 2019
- Gilbert, AZ
Can't say enough about how great the Lennar process was for me. Everyone was great to work with from start to finish. This was my first home buying experience and I was dreading it to start because I've heard nothing good about it from others. Mine was completely different! No pressure and once I decided to purchase it was smooth sailing with the sales reps, to my mortgage rep (works directly with Lennar builders), to my orientations with the construction management team. A++++++ for service and bang for my $'s!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
finishes
- David M.
- Verified HomeBuyer
- July 02, 2019
- Davidson, NC
finishing touches, like trim work, garage, doors very poor.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Cheap products
- William S.
- Verified HomeBuyer
- July 02, 2019
- Woodstock, IL
Within the first week my microwave broke and had to be fixed. The stove drawer is very flimsy and comes off track. Within 4 months 2 door knobs came apart and the screw to hold it together is missing. You can see ripples in the vinyl flooring between the rafters of the flooring. It's like only the bare minimum was done by building code. The cement work outside the patio door is so rough, you need shoes to walk on it. one of my windows has missing film. It was pointed out at the 2 week walk through and I haven't heard anything. I thought we were supposed to get a 2 month walk through, ...
Lennar responded:
Hi William, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items or details you would like to share, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 3
Lennar - Lower prices
- Yunia H.
- Verified HomeBuyer
- July 02, 2019
- Hialeah, FL
Lower prices
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
the inside of the house was fine-issue here and there-but we moved in in February and promises that the landscaping and grass would get done in order and we were some of the last
- Anonymous
- Verified HomeBuyer
- July 02, 2019
- St John, IN
make sure you get everything in writing
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - Very good company
- Islam F.
- Verified HomeBuyer
- July 02, 2019
- Westfield, IN
Very good company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Perfect fit
- James A.
- Verified HomeBuyer
- July 02, 2019
- Richmond, TX
Great location and great people.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great builder if your ok with everything they offer
- Mark A.
- Verified HomeBuyer
- July 02, 2019
- Fort Worth, TX
We asked for a previously offered counter top, Granite, in our master bath. You would have thought we requested the holy grail. they acted like they "might" be able to do it during the 9 months build time but ultimately didn't get it done. I have expressed my disappointment over this issue multiple times with Lennar.......no response or follow up, they don't care. Love the home, don't like the service.
Lennar responded:
Hi Mark, thank you for sharing your comments about the granite in your master bath. We are sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com if you have any additional items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
Lennar - It was a very satisfying experience working with Lennar in the
- Anne M.
- Verified HomeBuyer
- July 02, 2019
- Williamsburg, VA
It was a very satisfying experience working with Lennar in the building and purchase of my home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Still trying to get issues fixed almost 5 months in.
- Ashlee K.
- Verified HomeBuyer
- July 02, 2019
- Summerville, SC
We've had nothing but problems since the day of closing when we walked in for final review and none of the issues had been corrected. I could give a whole list of issues and problems that almost 5 months in we are still trying to get taken care of. Seems like every time we get one resolved, another issue shows up. I wouldn't recommend them.
Lennar responded:
Hi Ashlee, thank you for taking the time to share your feedback. We are sorry to hear about these issues. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Awesome job Ray!
- Dennis C.
- Verified HomeBuyer
- July 02, 2019
- Blaine, MN
Awesome job Ray!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Poor quality materials and ZERO attention to detail
- Anonymous
- Verified HomeBuyer
- July 01, 2019
- Apex, NC
Several open issues during and after construction. Materials and fixtures used are of poor quality. Landscaping is a joke. All contractors completing warranty work should be closely supervised for a favorable outcome. They love to cut corners and just get by. The reason it wasn't done right the first time was due to lack of supervision and quality control. Insulation is falling out of the attic and into our guest room closet through the light fixture every time the closet door is opened or closed. Patio door is crooked and none of the appliances were level. The garage door was improperly ...
Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about the issues you have had. If you will please send a message to us at corporatecustomercare@lennar.com, we will follow-up on these items for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Poor response and pressured into closing
- Gopal G.
- Verified HomeBuyer
- July 01, 2019
- Lantana, TX
Very poor and shoddy work. They forgot to add gas line in patio and did that the day of closing in a haphazard manner and not the way it was in the agreed plan. The dug the backyard and were not willing to reimburse anything. The fans started making noise the week after and they are not willing to fix or replace them. Their whole customer service is a charade and they try not to fix anything. When I refuse to sign off on a ticket I raised for Fan issue, they closed the ticket on their end saying the issue is fixed without any explanation. I was planning to recommend a couple of friends to ...
Lennar responded:
Hi Gopal, thank you for writing and letting us know about these issues with your home. We are sorry for any difficulties you have experienced. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, and we will review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Poor workmanship
- Erica B.
- Verified HomeBuyer
- July 01, 2019
- Orlando, FL
The house was sloppily put together and there were a lot of issues that took months to fix after I moved in. I had to take too many days off work to address all the issues. Grout work was sloppy, there were painting issues and issues with my ceiling. The garage cement had too many holes and looks poorly constructed. The house was also never cleaned and there was dirt all over when I moved in.
Lennar responded:
Hi Erica, thank you for sharing your comments about your home. We are sorry to hear about the difficulties you had. Please send us a message at corporatecustomercare@lennar.com with any additional feedback or outstanding items you would like for us to review. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar needs to focus on their customers
- Anonymous
- Verified HomeBuyer
- June 30, 2019
- Royersford, PA
Once the agreement was signed it has been nothing but a hassle with Lennar. Homes are delivered with a “it’s good enough” standard. Communication is close to nonexistent and it’s a tough and long process to get them to do anything. I guess they are hoping people would give up and deal with things. Lennar is all about the quick turnover and sales. Not quality and customer service. Won’t recommend or buy a Lennar home ever again.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the experience you've had. Please send a message to us at corporatecustomercare@lennar.com with the details and any outstanding items with your home. We will be happy to follow-up on your behalf. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Needs improvement
- Anonymous
- Verified HomeBuyer
- June 30, 2019
- Lakewood Ranch, FL
I do like the design of my home and the neighborhood but the workmanship was poor. I believe this was the construction was unsupervised and many things were wrong. Some of the problems were: the painting quality was poor, the tile work was not done properly, the front door was hung improperly, the kitchen cabinets were damaged, the sliding glass doors were damaged, the workman leave trash all over. I must say the builder is trying to fix things but it is certainly a hassle.
Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about the workmanship issues in your home. Please send us a message to corporatecustomercare@lennar.com with any additional details or outstanding items. We will be happy to review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 4
Some cheap materials and corner-cutting is evident
- James B.
- Verified HomeBuyer
- June 30, 2019
- Clovis, CA
My biggest gripe so far is the quality of the paint and surface finishes both inside and out. The interior paint is a powder or chalk type paint, which CANNOT be cleaned. If your kids touch the walls, prepare to repaint. The drywall texturing was cheaply done and has many flaws and clumps in the material, which chip and flake off. I will say that Lennar was honest about this and warned me that they really do slap it together and cut costs on paint and finish. While i dont dispute the overall value and service, i would respect them more if they used better paint in a family home.
Lennar responded:
Hi James, thank you for sharing your comments about the materials and workmanship in your new home. We are sorry for any inconvenience you have experienced. Please send a message to us at corporatecustomercare@lennar.com if you have any items you would like us to follow-up on for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Overall satisfaction
- Susan J.
- Verified HomeBuyer
- June 29, 2019
- Charleston, SC
I love my house, the workmanship is great but I am very disappointed that the swimming pool will not be installed until the summer or 2021 when I was told it would be built by 2020. Management has not reached out to make accommodations for us to perhaps utilize nearby facilities until the pool is place. Also there has been a recent decrease in the value of townhomes in Grand Bees which is very disconcerting.
Lennar responded:
HI Susan, thank you for your feedback about the swimming pool in your community, as well as your property value concerns. We are sorry to hear about this. Please feel free to contact us at corporatecustomercare@lennar.com with any details you would like us to review for you. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 4
Great home at a great price
- Christopher E.
- Verified HomeBuyer
- June 29, 2019
- North Las Vegas, NV
The sales team and home service teams are easy to work with before, during, and after the sale. Great home for the money.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
New home
- Eileen C.
- Verified HomeBuyer
- June 29, 2019
- Fort Myers, FL
I absolutely love my new home. But as new new homes there is always a few things that need to be addressed on a punch list. Once I submitted my list it was taken care of immediately! Along with follow up to make sure I was satisfied I can’t say enough about the Lennar team they are professional and show concern for any issue you have and they follow through to make things right. Best move I ever made
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Happy with my purchase
- Anonymous
- Verified HomeBuyer
- June 28, 2019
- Spring, TX
Happy with my purchase
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Unhappy at this point
- Delmira S.
- Verified HomeBuyer
- June 28, 2019
- Lutz, FL
From the day I bought this home it has been a disaster. On the day I bought the home they were an hour late at the title agency and didn’t even have a room for us to close in. Then we ending up closing on a fold out table with some random guy who farted in my husbands face. Then our mailbox key didn’t work for over two weeks and then they had to rekey the mailbox. When we called our sales guy he said this has been a issue with a lot of home buyers. Why weren’t we warned before we moved in? On top of that the quality of the home is mediocre. I have lumps in my carpet, my floor creaks, the ...
Lennar responded:
Hi Delmira, we are sorry to hear about your closing, the keys and the other items you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good Job!!!
- Michael M.
- Verified HomeBuyer
- June 28, 2019
- Winter Haven, FL
Phillip in sales was very knowledgeable and helpful. Manny our repair and inspection guy is outstanding I liked Gene at the mortgage company a lot. He makes sure that we know he is available and we always get good answers from him. One negative point is that the whole "online application process can be pretty intense for people who are not computer experts. Thanks for everything.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality lacks low builder grade
- Barbara C.
- Verified HomeBuyer
- June 28, 2019
- Lancaster, SC
I have popping drywall throughout home. Lennar came in to fix 1st room and rate fix 2 out of ten. Did not report for rest of house based on this 1st fix. Granite on island has bad joint that is visible. Another bad fix! This is my 3rd build and absolutely not a good value for the quality.
Lennar responded:
Hi Barbara, thank you for your feedback. We are sorry for the issues you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 4
Lennar - The landscaping is not great.
- Theresa G.
- Verified HomeBuyer
- June 28, 2019
- Saint Augustine, FL
The landscaping is not great. Our tree fell over twice and had to be replanted. Part of our property line has washed away because they didn’t put erosion barrier up and so a fifteen foot section of our sod has been washed under causing big holes in the back yard. They supposedly fixed it twice but it’s still there.
Lennar responded:
Hi Theresa, thank you for sharing your comments about the landscaping at your home. We apologize for the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding issues. We will review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
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