Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21734 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
CUSTOMER CARE SUCKS
- Lynn S.
- Verified HomeBuyer
- July 04, 2019
- Jacksonville, FL
After five work orders and two telephone calls over a months time. i am still unable to use my kitchen sink, garbage disposal, and dishwasher. I had to cancel my house warming due to the lack of response from customer care and not being able to use my kitchen. Each time I submitted a request, I was told someone would contact me within 48 hours. It is now over 30 days, no one has contacted me, and I still can not use my kitchen..
Lennar responded:
Hi Lynn, thank you for your feedback. We are sorry to hear about these outstanding items with your new home. Please send a message to us at corporatecustomercare@lennar.com with the items and your address, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
I have had issues, that I can’t get the correct help from the get go.
- Anthony P.
- Verified HomeBuyer
- July 04, 2019
- San Antonio, TX
Issues with water bill, from excessive water use from the sprinklers. I was told the day of the original walk-thru orientation that the water will be turned down b4 my move in, it wasn’t. I have spoken to several members of the staff on the property and I can never get a straight answer. It don’t help being a disabled veteran on a set income to get stuck paying an additional $300 water bill.
Lennar responded:
Hi Anthony, thank you for sharing your feedback with us. We are sorry to hear about the water bill. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Excellent experience
- Keith P.
- Verified HomeBuyer
- July 04, 2019
- Saint Augustine, FL
Wonderful easy experience all around.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My review of Lennar over all is very favorable, However I have two issues that you should know about that will help you make Lennar even better. better.
- Lucia D.
- Verified HomeBuyer
- July 04, 2019
- Sacramento, CA
1. After our purchase we had a excellant walk thru. The only discrepancies found were by the Lennar employee, and they were superficial. We were trying to move in early but had to wait the one week requirement for the builders to fix the discrepancies found, with out a way to waive them. It seems your requirement to have a pristine built house needs to have some flexabillaty, like a waver signed by us to forego the discrepancies. 2. We purchased a home outside the security gates. So, as compensation Lennar installed our rear landscaping. The landscape included a sidewalk down the side, from ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - For the price of the home it matches the quality.
- Anonymous
- Verified HomeBuyer
- July 04, 2019
- Saint Charles, IL
For the price of the home it matches the quality.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Not Happy
- William H.
- Verified HomeBuyer
- July 03, 2019
- Spring, TX
I should not have to go through my Home Owners assn to get my curb repaired. It is cracking and should last more than a few months. It should be handled by Lennar through the HOA.
Lennar responded:
Hi William, thank you for letting us know about the repair of your curb. We are sorry that you are not happy with the process. Please send any outstanding items you have to us at corporatecustomercare@lennar.com for our review. – Lennar Customer Care
Total Score 3
Quality 5
Trustworthiness 1
Responsiveness 1
Lennar - Poor service
- Susan T.
- Verified HomeBuyer
- July 03, 2019
- Davenport, FL
Poor service
Lennar responded:
Hi Susan, thank you for your comment. We are sorry that you have not had good service. Please send any outstanding items or details to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Value
- Bayard P.
- Verified HomeBuyer
- July 03, 2019
- Holly Springs, NC
I bought my Lennar home just a few months ago and I am so far impressed with the quality and the value.It’s not a custom home but you would not know it .The builder did a good job of pointing out or finding cosmetic imperfections that i didn’t even spot and correcting them . The efficiency has been great with power bills for my 2200 sq foot home bring only about $.20.00 more s month than my 800 so foot condo I moved from . Eagle home mortgage ,their lender ,was good and easy to work with compared to lenders I have had in the past . I had an issue with my garage door that was corrected ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Poor Quality and Craftmanship
- Anonymous
- Verified HomeBuyer
- July 03, 2019
- Houston, TX
Throughout the construction the quality of the work perform by the different subcontractors and the cheap material selection was obvious. The price paid for the house is not reflected in the quality of the different components of the house (Kitchen, Doors, floors, etc.) Lennar has a very good marketing department and with the story of being an Alexa ready house gives the impression that the quality is top notch then you come to realize that it is not the case. I do not recommend buying a Lennar home, unfortunately it is too late for me.
Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about your experience with the quality of the home. Please send us any outstanding items or details about your concerns to corporatecustomercare@lennar.com for our review and follow-up. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Love the House
- Robert C.
- Verified HomeBuyer
- July 03, 2019
- North Myrtle Beach, SC
Everyone is great and takes care of issues for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
From first House to firt Home
- Muhammad Z.
- Verified HomeBuyer
- July 03, 2019
- Lakeville, MN
I was in the process of looking into my first house for last 3 years, and finally Lennar had the one that was my first Home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Overall it’s a good home
- Michael P.
- Verified HomeBuyer
- July 03, 2019
- Arvada, CO
Disappointed in a few areas that you shouldn’t have to deal with in a new home. Still working to get many things fixed. Overall we love the home just not to thrilled about some of the issues we still have to fix on a brand new home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - Very nice home for the money.
- Tonia H.
- Verified HomeBuyer
- July 02, 2019
- Spring Hill, TN
Very nice home for the money.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love the house, but not what we were expecting.
- Roy D.
- Verified HomeBuyer
- July 02, 2019
- Ocala, FL
We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (not all of Lennar's fault) which forced us to live in a campground for 3 months. We moved into a very dirty house, It was not cleaned well after construction. Dust on all the walls, showers, counters and cabinets. The floor tile was not cleaned either. (paint and left over grout everywhere) So, our first few days in our brand new home was spent cleaning. We then started noticing several poor construction issues. Door ...
Lennar responded:
Hi Roy, thank you for sharing all of these comments about your experience with us. We are sorry to hear about the items you described. Please send a message to us at corporatecustomercare@lennar.com, so we can review any outstanding items and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Great Service and an AWESOME Price
- Nadine K.
- Verified HomeBuyer
- July 02, 2019
- Gilbert, AZ
Can't say enough about how great the Lennar process was for me. Everyone was great to work with from start to finish. This was my first home buying experience and I was dreading it to start because I've heard nothing good about it from others. Mine was completely different! No pressure and once I decided to purchase it was smooth sailing with the sales reps, to my mortgage rep (works directly with Lennar builders), to my orientations with the construction management team. A++++++ for service and bang for my $'s!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
finishes
- David M.
- Verified HomeBuyer
- July 02, 2019
- Davidson, NC
finishing touches, like trim work, garage, doors very poor.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Cheap products
- William S.
- Verified HomeBuyer
- July 02, 2019
- Woodstock, IL
Within the first week my microwave broke and had to be fixed. The stove drawer is very flimsy and comes off track. Within 4 months 2 door knobs came apart and the screw to hold it together is missing. You can see ripples in the vinyl flooring between the rafters of the flooring. It's like only the bare minimum was done by building code. The cement work outside the patio door is so rough, you need shoes to walk on it. one of my windows has missing film. It was pointed out at the 2 week walk through and I haven't heard anything. I thought we were supposed to get a 2 month walk through, ...
Lennar responded:
Hi William, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items or details you would like to share, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 3
Lennar - Lower prices
- Yunia H.
- Verified HomeBuyer
- July 02, 2019
- Hialeah, FL
Lower prices
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
the inside of the house was fine-issue here and there-but we moved in in February and promises that the landscaping and grass would get done in order and we were some of the last
- Anonymous
- Verified HomeBuyer
- July 02, 2019
- St John, IN
make sure you get everything in writing
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - Very good company
- Islam F.
- Verified HomeBuyer
- July 02, 2019
- Westfield, IN
Very good company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Perfect fit
- James A.
- Verified HomeBuyer
- July 02, 2019
- Richmond, TX
Great location and great people.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great builder if your ok with everything they offer
- Mark A.
- Verified HomeBuyer
- July 02, 2019
- Fort Worth, TX
We asked for a previously offered counter top, Granite, in our master bath. You would have thought we requested the holy grail. they acted like they "might" be able to do it during the 9 months build time but ultimately didn't get it done. I have expressed my disappointment over this issue multiple times with Lennar.......no response or follow up, they don't care. Love the home, don't like the service.
Lennar responded:
Hi Mark, thank you for sharing your comments about the granite in your master bath. We are sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com if you have any additional items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
Lennar - It was a very satisfying experience working with Lennar in the
- Anne M.
- Verified HomeBuyer
- July 02, 2019
- Williamsburg, VA
It was a very satisfying experience working with Lennar in the building and purchase of my home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Still trying to get issues fixed almost 5 months in.
- Ashlee K.
- Verified HomeBuyer
- July 02, 2019
- Summerville, SC
We've had nothing but problems since the day of closing when we walked in for final review and none of the issues had been corrected. I could give a whole list of issues and problems that almost 5 months in we are still trying to get taken care of. Seems like every time we get one resolved, another issue shows up. I wouldn't recommend them.
Lennar responded:
Hi Ashlee, thank you for taking the time to share your feedback. We are sorry to hear about these issues. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Awesome job Ray!
- Dennis C.
- Verified HomeBuyer
- July 02, 2019
- Blaine, MN
Awesome job Ray!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
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