Lennar Reviews

The construction team is a joke! They do not care about any of your concerns throughout the entire building process. It is only a matter of time before the economy catches up with the condescending attitude of everyone in upper management with Lennar. We pointed out basic failures in construction standards from warped boards in framing through unacceptable drywall finishes all the way to the day of closing. Construction spent more time redoing work than they did with the initial supervision. Job sites were trashed and disregarded by superintendents, every corner that could be cut was cut, and every concern was dismissed when brought to the attention of anyone in customer service. Good luck Lennar, you are going to need it to learn the basic lessons of customer service and trying to restore any value in the future of this home builder. ... More

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

I already reported all the problems we had and it’s seems nobody care. Terrible post sale service

There is no pride in workmanship when building. Also response time in taking care of warranty issues needs to be improved.

I love my house and my family had a very awesome experience with our salesman Dathan he was awesome and is very patient and understanding with 1st time buyers like us lol! Even after the sale if I message him about something he always is so fast to respond. The only complaint I have about the neighborhood is our HOA I dont know who decides who the HOA is going to be but I think it should be the residents of the subdivision. They are making us keep our trash either inside the garage or behind the fence of our homes which are ridiculous and I dont know how to get this changed

Lennar makes the home buying process very easy.

They were very quick to respond

Our house was not move-in ready and yet we were still forced to close. There were still several outstanding issues that were not addressed on our final walkthrough. The process to close was rushed and workmanship was sloppy, there were several serious issues including a gas leak that had not been addressed until after the walkthrough even though they were caught weeks in advance. The house was dirty, some of the moulding pieces use had large defects in them. Our sump pump has never worked and still has not been addressed three months later. The construction manager and customer care team have not been responsive our helpful regarding our concerns. ... More

We are very satisfied.

some of the vendors, during the building, did not do acceptable work. I.E. stucco, caulking

my best experience was working with George. How he went through each and every room and explain how everything works. I've bought from Lennar before. In fact my first purchase was in Rosena Ranch. From that experience to this one is night and day. Honestly, back in 2011 when I purchased the home in Rosena Ranch. It felt like they just wanted to sell as many homes as they can. It was a bad experience from the beginning. For example my house was broken into the first day I got my keys by the contractors. I can say that because some of the items that were taken required a special tool that the crews only knew about. No one did a walk through with me. This experience at Rosena Place has been the best, from dealing with Tracy and George. Both them have been awesome. ... More

Great service!

Sales team (James) was very supportive and helpful, even months after the sale. Resolution of punch list items was handled slowly but very professionally and thoroughly by Lennar staff (Danna).

Superintendent was amazing throughout the process, always responding to any issues we had during construction and post closing. The biggest issue we've had was as of just this week when I discovered 4-5 pieces of 4" long siding buried on the side of my yard along with a 5-7 10lb boulders in my backyard. I was curious why my grass wasn't growing so I started to dig and found those issues (siding crew didnt clean up, grating company did not notice the siding nor take the time to clear any rocks). Overall, a good experience but wish the yard detail would have met my expectations.

Mike was very helpful in the process of buying our home.

Can't argue with that statement. Service has been great. Issues quickly corrected, Amazon's service was amazing.

Lennar never make the pest control on a new land construction, and now we are requesting them to control the pest presence in our home, only 3 months after they deliveried the home, and they don’t want to validate their warranty because they alleged this is not under warranty covers.

We love our new home. Everything is great!

We are disappointed in the lack of care presented by Lennar. We we’re given a “book” at our final walk through that covers what Lennar will and will not cover in the warranty period (before closing and after closing). If we had seen this before deciding to build here, we would have most likely walked away. We have had to take care of several issues at our own expense which leads us to believe that they don’t care about customer satisfaction. Issues like a French drain in our back yard because five houses drain into it and it stayed wet multiple days following a rainy day. No heat/cooling vent in our large walk-in closet in the master bedroom, so we had one installed. We are deciding what to do about the fact that they have provided substandard Sheetrock finishing that shows every seam in the ceiling (and down some walls) in our great room and other rooms. The response here was that we were given a level 3 out if 7 levels of Sheetrock finishes and seams will show. Living in South Carolina, we have hot, humid days in the summer. The air conditioner doesn’t remove enough of the humidity...the unit struggles to get the humidity level in the house to 70% which is well above EPA standards (they recommend a range of 30-50% in an ideal situation, but definitely below 60% to prevent mold growth) and this is an “Energy Star” home! This seems inappropriate for an “Energy Star” rating. So, we feel we have paid a high price for a mediocre home. ... More

Unfortunately Lennar is more focused on selling houses than building quality homes and providing good customer service. My closing date was moved up three weeks but my house had numerous items that needed to be fixed. I was assured they would be fixed after closing. Five months later, some of these items still haven’t been repaired. I submit warranty items that need to be addressed and nothing happens. Lennar eventually closes out the ticket like it’s been completed, but it hasn’t! This has happened numerous times so I eventually call customer service. It takes months to get things fixed. There needs to be better customer service (or quality control so there aren’t so many issues after closing). ... More

Awesome up front but afterwards very poor

Very upset at service, would not recommend a Lennar home, because of such low standards.

Lennar sells a great product! Value was important and we definitely received that with our new home. As with any new home, there will be some issues that have to be addressed after purchase but Lennar’s CustomerCare team is quick to respond.

Slow to complete the small things that were incomplete at the moving day. Please be ad vice that was promise at the walk true day. Has been 4 month that we moved in and still waiting for some things to be corrected. thank you !!!!!!

The experience was smooth and easy ! Questions and concerns were addressed timely