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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21851 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21851 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Better then all the rest.

  • Gregory L.
  • Verified Homebuyer
  • June 26, 2019
  • Thornton, CO

Just look at the little extra's Lennar does verses the others.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed

  • Justin F.
  • Verified Homebuyer
  • June 26, 2019
  • Fresno, CA

Disappointed. We have had Major issues and construction fixes. And appointments missed

Lennar responded:
Hi Justin, we appreciate your feedback and are sorry to hear about the issues you experienced, as well as the missed appointments. Please send a message with any outstanding items to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Disappointed

  • Tony L.
  • Verified Homebuyer
  • June 26, 2019
  • Bonita Springs, FL

The responsiveness of the Lennar team post closing has been unacceptable. This was compounded by many issues of poor quality materials and poor workmanship.

Lennar responded:
Hi Tony, thank you for your feedback. We are sorry to hear about the issues you experienced. Please send us a message with any outstanding items to corporatecustomercare@lennar.com and we will be happy to review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

First and LAST Lennar home

  • Samuel S.
  • Verified Homebuyer
  • June 25, 2019
  • Riverview, FL

Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.

Lennar responded:
Hi Samuel, thank you for letting us know about your experience. Please send us an email with the issues you have found and we will follow-up. Our email address is corporatecustomercare@lennar.com. Thank you.

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 2

Lennar - Good overall

  • Anthony L.
  • Verified Homebuyer
  • June 25, 2019
  • Roseville, CA

Good overall

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not the best quality

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Homestead, FL

If looking for quality construction, look elsewhere. They’re attentive until your house is done, good luck after that. HOA at Florida Properties is absolute worst.

Lennar responded:
We appreciate your comments about your experience and are sorry for the response after closing. Please send any concerns you have to us at corporatecustomercare@lennar.com, so we can review and respond. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Lennar warranty program needs some major work.

  • Jade R.
  • Verified Homebuyer
  • June 25, 2019
  • Ruskin, FL

Lennar warranty program needs some major work. Slow responses, things still not fixed. Disappointed

Lennar responded:
Hi Jade, thank you for your comments. We apologize for the delays in responsiveness and outstanding items. Please send a message with any items needing to be addressed to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 1

We expected better quality and service from Lennar

  • Victor S.
  • Verified Homebuyer
  • June 25, 2019
  • Thornton, CO

4 months in new home and things are falling apart already. Cheap products were used.

Lennar responded:
Hi Victor, thank you for your feedback. We are sorry for the quality concerns you mentioned in your review. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items and we will review and follow-up with you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

New home Purchase

  • Barry R.
  • Verified Homebuyer
  • June 25, 2019
  • Buckeye, AZ

nice job

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

Great home and it includes everything

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Fresno, CA

Beautiful homes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Quick response to needs.

  • Mack S.
  • Verified Homebuyer
  • June 25, 2019
  • Las Vegas, NV

Quick response to needs. Friendly and Professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not perfect but generally effective

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Foster City, CA

The overall hand off day was disjointed with mailbox keys missing and tool for the door missing. There were door handles on backward, bath wouldn’t hold water, bathroom lock inverted, appliance manuals missing, missing code required electric plugs in laundry - all which should have been done prior to possession. The elevators have been unreliable but the up and down get done. The location and design are superb and home is comfortable

Lennar responded:
Thank you for sharing your comments with us. We are sorry for the difficulties you described. If you have any outstanding items waiting to be addressed, please send a message to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Too many problems in the home and long wait period to get them

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • San Antonio, TX

Too many problems in the home and long wait period to get them fixed.

Lennar responded:
Thank you for sharing your feedback with us. If you have outstanding items to be addressed, please send a message to us at corporatecustomercare@lennar.com and we will review them for you. – Lennar Customer Care

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 2

Very happy with my Lennaer Home

  • Steven M.
  • Verified Homebuyer
  • June 25, 2019
  • Reno, NV

If you are located in Reno Nevada, there is a lot of hew homes going up and you will need to wait about 3-4 weeks to get your mailbox key from the USPS if you have a community mailbox. Go the post office immediately to apply for they key and in the mean time have the post office hold your mail. Yuo will need to go in every few days to pick up your mail this way until your key comes in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - We feel everything thing happened in a professional manner.

  • James L.
  • Verified Homebuyer
  • June 25, 2019
  • Port Saint Lucie, FL

We feel everything thing happened in a professional manner. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Condo

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Foster City, CA

Why the rating is four stars on three out of four areas. The reasons are that since we moved in we had problems with the plumbing and the dryer exhaust duct and now are fixed, the sliding doors not working and were repaired, and the front door lock was not functioning as intended and was replaced. Elevators not working for days without advance notice, and even after being repaired are still not trusted. Also, we bought our washer and dryer even that in Lennar advertisement they should be included in the Condo. But, in general the Condo is a high quality product and deserves five stars and we ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Lennar has been great and I love my new home.

  • Lance O.
  • Verified Homebuyer
  • June 25, 2019
  • Fresno, CA

Lennar has been great and I love my new home. It has been an enjoyable experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar, a solid Choice.

  • Whitley R.
  • Verified Homebuyer
  • June 25, 2019
  • Clovis, CA

My Lennar home made a new home purchase easy as everything is included, so you are not chasing little details and add on that cost additional dollars.....(included window treatments, appliances, flooring, tile, smart home features) The construction was on time, they provide regular weekly updates, and present the home with a detailed walk through. They have been good to their word and fixed any minor flaws that were identified and any issues I have found after they quickly addressed. I did not give them a 5 star for workmanship and material above as the exterior fencing, landscaping, are very ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Outstanding

  • Juan G.
  • Verified Homebuyer
  • June 25, 2019
  • Converse, TX

Very professionals. Rapid response

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best builder

  • Richard H.
  • Verified Homebuyer
  • June 25, 2019
  • Davenport, FL

Great materials , Great service best house builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Workmanship and materials

  • Astor A.
  • Verified Homebuyer
  • June 25, 2019
  • Huntersville, NC

Attention to small details needs improvement: , painting, door latches, caulking around door frame, noisy fan motor, window blinds. No choice of side walls color. Wish we had available options of paint type even as an option. Overall, it was a great choice for us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Review

  • Fernando N.
  • Verified Homebuyer
  • June 25, 2019
  • Woodbury, MN

Decent builder with great customer service. The Sales person, Robbie is superb. Issues with workmanship and commissioning. AC was not hooked up. Discovered it when it got warmer. Should never have accepted the unit from the sub.

Lennar responded:
Hi Fernando, thank you for your feedback. We are sorry for any inconvenience you experienced. Please send any outstanding items to us at corporatecustomercare@lennar.com if you would like us to follow-up for you. – Lennar Customer Care

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Disappointing

  • Joanne D.
  • Verified Homebuyer
  • June 25, 2019
  • Clermont, FL

Love our new villa. Four months and still no answer on how to clean the stucco off sliding glass door tracks. Seven homeowners unhappy with same problem. Hope this gets a response. Super still trying to find an answer. Should have been fixed immediately.

Lennar responded:
Hi Joanne, thank you for your comments. We are glad you love your new villa. Please send a message to us at corporatecustomercare@lennar.com with any outstanding concerns and we will follow-up for you. – Lennar Customer Care

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 1

Lennar New home

  • Kenia I.
  • Verified Homebuyer
  • June 25, 2019
  • Sun City Center, FL

Professional builder that people can trust , staff manager made the experience great.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Lennar - everything from start to finish was handled great

  • Kevin P.
  • Verified Homebuyer
  • June 25, 2019
  • Goodyear, AZ

everything from start to finish was handled great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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