Lennar Reviews

I had had very positive experiences with Lennar in the past. The company had always delivered a home that was move in ready, with quality finishes. Either Lennar has changed that philosophy, or this development is different. After signing the contract, I kept finding out about standard that were not included with this home. Here are some examples: No garage door opener and no handle or outside locking mechanism on the door. No gutters. The cheapest sheet vinyl floors that can be purchased. Terrible landscaping- sod was put down over trash on unleveled ground, no weed barrier put down under cheap straw filler, and a sprinkler system that was not adjusted to stay in my lawn. Fake quartz countertops in the bathrooms that are porous and stain easily. Low sink water pressure that cannot be adjusted. Now it seems if you need to put in a warranty service request, the only way you can talk to someone is if it is an emergency, otherwise, you have to go to your portal and "chat with an AI agent" who after trying to troubleshoot the problem with you will start a service request and tell you that someone will call you in a couple of business days. It seems Lennar has gone from a company that prides itself on delivering high end homes where standard means quality, to just another ***** company where builder grade means "cheap". ... More

I have been in my home a little over a month and have experienced so many quality issues and the lack of communication and response have been terrible

I have been living in my home for three months and was promised that someone will come out to spray my carpet and my house because it was infested with ants. No one has came out. I was told someone who sent someone out and I wasn't home and that is impossible because I've been home and I normally have everything delivered to me. I had to be notified to go out myself and purchase all these chemicals to spray my own home, so I did so, but there are spiders and ants, and all types of insects everywhere. I was also told that my sprinkler system would be fixed before I move in my home and it has never been fixed or replaced before I even moved into my home at closing. My sprinkler system never even got replaced so my grass is dying. When I moved in, I never got any type of salt sign in my yard or welcome home sign that I have seen on other people homes as they where closing I seen a welcome home, banner on someone's garage. And now I want to direct my concern of who I closed with. Luis was very unprofessional with my real estate agent. Because he wanted to work with a specific real estate agent that had nothing to do with me. I already had my own real estate agent. So far, I haven't really had the best experience or even a slight bit of a great experience. Living over here because even when I was trying to get groceries delivered, my address is mixed with someone else's address and the delivery drivers have been delivering my stuff in the middle of nowhere. There's many times I had to correct them and tell them that it is in the Pioneer Ranch community. ... More

Things seemed great at first, but everything began to fall apart when I tried to schedule my closing date. The process felt extremely rushed, and I was repeatedly told that only certain homes would be available during a specific month. This made me feel pressured to close out of fear that no homes would be available if I waited. I had mentioned I was in a lease and would have to pay double rent and mortgage. I was not able to change the closing date or time. There are only 3 times to close on specific days. Before closing, I completed what Lennar calls a “blue tape walkthrough” and identified several items that were unfinished or needed to be repaired. A mobile closer came to my workplace, and I completed the closing paperwork. However, when I drove to the Lennar office to pick up my keys, I was given keys that did not work. I returned to the office and was told someone would need to be contacted to resolve the issue. I was not able to gain access to the home I had already closed on until approximately one week later. The home I OWNED, I could not access. When I finally arrived at the home with my movers, I discovered that the items identified during the walkthrough had not been repaired, several areas were still unfinished, and the home had not been cleaned. I immediately sent pictures to the Lennar office. I was told that the condition of the home was unacceptable, and an apology was offered. Approximately two hours later, a woman and her small child arrived to clean the home. By that time, however, my belongings and moving boxes were already throughout the house, making it nearly impossible for her to clean properly. I ultimately had to tell her that she did not need to clean. I moved into a dirty home. I submitted requests for the necessary repairs. Although some items have been addressed, I have now lived in the home for more than a month, and several issues remain unresolved. I have also emailed individuals whom I was told were in leadership positions or responsible for overseeing these concerns, but I have not received a phone call or even a response to my emails. One of the most disappointing parts of this experience is that I recommended Lennar to someone who purchased the home next door to mine. Unfortunately, when that buyer attempted to move in, their keys did not work either. This suggests that my experience was not an isolated mistake but may reflect a larger problem with Lennar’s closing and quality-control processes. Purchasing a new home should be an exciting and memorable experience. Instead, I felt pressured during closing, was unable to access a home I legally owned, moved into a home that had not been properly completed or cleaned, and have continued to wait for promised repairs without meaningful communication from leadership. My suggestion, have a contractor ,agent and lawyer go with you to everything. I wish I did. ... More

Lennar will ***** on all their sales, and will not honor warranty even when they admit fault.

You were all fantastic. But I would tailor your maitenance prompts based on what the home actually needs. For example, I got repeated prompts to seal my quarts countertops that need no sealing (I hope?)

People were mostly responsive and helped to explain what was going on.

Requested a walk through with the sales agent and instead I got handed a welcome packet and keys.

Hire certified workers who can get the job done and right the first time!!! The COMMUNITY is FABULOUS!! Love it here!!! Just wished the quality was better!!!

stressful, because no information was provided then when I had questions and wanted updates no one reached out.

Everyone was responsive to our questions and concerns.

No flexibility in closing date on our side, but closing date was moved up one week by Lennar, causing financing stress. Home was not cleaned (dust, paint spatter, drywall mud, flooring adhesive) after construction before closing. Post-closing warranty issues have resulted in buck-passing and delayed responses. We expected better.

the house when it was finished was beautiful. no problems to report

Friendly staff to deal with. All questions answered and solved. House was built to the standard. It was a very easy and smooth transaction all did on line. would recommend lennar to future prospects to purchase a new home.

better communication. weekly updates used to be required

The overall buying experience was ok. There was a lack of communication and I felt like I was forgotten a lot. I was given an ultimatum and almost lost the house due to lack or organization on the sales person. I would recommend having a realtor working with you so you have a better experience.

Do yourself a favor, if you want a house and you have enough to make it now, wait another year and go with a better builder. You are just a dollar sign to them and they will ignore 3rd party inspection notes. DO not use them as the lender not matter what incentives they try to buy you with.

Customer Service is awful. House was dirty on closing day. The whole process was awful

Please make sure the Lennar team provides the homebuyer with timely notice of all major actions, construction activities, and milestones. The homebuyer should be informed in advance of scheduled work, including the date and time, whenever possible. In addition, please do not prevent or restrict the homebuyer from inspecting the home. The homebuyer should be given reasonable opportunities to inspect the property and monitor the progress of construction.

Nobody during the entire process seemed to know what was going on. Multiple times I reached out to multiple people who had no idea what had already been resolved or that it was even a question. A lot of information never got sent up the chain or communicated within the Lennar organization.

Very good experience. Painless. Put money down on a Sunday and 6 weeks later I closed. Very easy and painless.

The employees in all of the Lennar areas have been great and very wonderful to deal with.

Find a different company to install sprinklers and sod. The company Lennar used is terrible.

See above. Even your survey is lame. Why can't you call me to find out

The ad states the Home with Everything, but the they don't finish your garage with sheet rock, put no shower rods in the bathroom, no handles on the cabinets, nor towel hooks or racks in the bathroom. These are all basic items in my opinion and what were received from other builders. These Lennar mortgage staff gave us a hard time even with a 867 credit score and making over $165K per year. Company used the cheapest quality wiring (light fixtures) during the build. I would not recommend nor use this company again.