Lennar Reviews

My overall total experience influenced my experience

Our salesperson, Brycen *****, ensured us if we had any issues getting ahold of anyone to call or text him and he would get it taken care of ASAP. We still have unanswered questions that he has refused to respond to. Our concierge, Sasha *****, was the same way. If you’re looking for a fast response, you’re buying from the wrong builder. Definitely a lower quality build. We got what we paid for. Studs don’t appear to be the standard width apart. Bowed walls. The “fix” did not fix it at all. The flat paint is awful.

I have gotten absolutely no response from Matt ***** concerning an issue of missing closing documents and checks that should have been sent to my Association

Cracks on doors that crickets or what Texas bugs come into the house! Dirt from the house being built behind has ruined my backyard after the storm! Neighbors leave their dog ***** on my lawn! Trey is the only that responds! None of these ***** (Keith or benjie) respond after I signed & moved in! I will never buy a Lennar home & in fact will sell this house when I’m able to!

I have gone through many mortgage loan processes over the years and this was the absolute worst. In fact, a day before the closing date, we were still being asked for documentation. Having put 49% down and the loan amount under $200, and excellent credit, you would have thought we were doing 0 down and asking for $500K +. We came very close to walking away from this purchase. Absolute worst experience!!

Great experience overall. The sales rep and the people working the finance were responsive to my questions.

Ease of receiving relevant information and submitting documentation towards closing is a major factor in a satisfactory experience. The ability to close remotely made it possible to complete the purchase from overseas, which eliminated the cost of international travel.

Get up to date with installing better products and give customers more options. Use better quality products in your kitchen and bathrooms. Stop using the cheap materials.

Well the home buying process started off good, but got progressively worse.

My originator Procesor and title company were on point. I got all the updates in a timely fashion. I've been in the Mortgage industry for 22 years myself so I understand all the things around the customer service when it comes to Mortgage banking services and I can tell you, Leonard did not disappoint!

Construction quality is great. The people involved in the process were helpful, coordinated and very responsive. The only thing was - water transfer. Lennar may not have transfered water correctly to the township. HOA has been paying everyone's water bills at Radford Ct as a result, which is clearly not sustainable. Lennar may need to contact the township to update the transfer. Also, the trash compactor at Radford Ct has too many flies; not the ones due to misplaced trash in the recycling containers; the trash compactor itself has too many flies when you open it's door, which is discouraging. Other than that, all good. ... More

I just love the house, everything was super easy and really nice

Working with this home builder was truly a pleasure. From the very beginning, their professionalism shone through, making sure every part of the project was handled with great care and skill. The team was always there for us, quick to respond, and dedicated to creating a home that was not only beautiful but also better than we had ever imagined. We can't recommend them enough to anyone who's dreaming of building their own dream home! Thank you so much!

Everyone I dealt with associated to this company worked especially well with me. They were more than happy to answer any and all questions I had and there were many. I definitely have to say that they were extremely helpful and not far from reach. They were patient and made it very stress-free. Buying a home could be very overwhelming butI trusted them every step of the way and for me that's very rare. I give everyone10 stars!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.👍

This should have been amazing process for us begging to end the fact that it was so ruff in the beginning was crazy. I want people to know if your not happy with who ever is helping you don't be afraid to ask for someone else.

It began with the quality exchange with our salesman. He was very helpful in locating us two lots. One for us and another for our daughter and son-in-*****. That sealed the deal.

The initial home buying experience was so flawless it almost seemed unreal. It's a cheap little house but it's new and it's ours. Only one complaint we have is the house wasn't thoroughly cleaned before we moved in. That's the only small complaint. Appliances are beautiful and work very well. AC is cold and the insulation is working great as well. It's over 100° in Texas and the temp is constant all day. Lots of warranties and the buying experience was so easy it was a huge relief. They'll explain and go over everything with you at your walkthrough and it's very helpful. If you want an affordable house that's yours and brand new, give it a try. It's not perfect, but it's a new house cheaper than most apartments these days. A great buy. ... More

Lennar has been very good to work with but one of the subs could learn a lesson in customer service. I.E. the sub contractor who did the final grade and sodding needs to be more transparent about what water costs are in Buffalo. I can afford the bill we are about to receive but some of my new neighbors are very young and will not be able to afford a$1,200+ utility bill. First of all they told everyone that if they can't control the irrigation system they won't guarantee the sod. They then proceed to OVER water the lawns. I didn't realize how much and how often they watered until I moved in and took over the control of the watering. 85,000 gallons of water in a short timeframe is excessive. Plus, when they graded my lawn they hit my new shed with a skid steer and knocked it off the foundation. They also damaged one corner of it and has yet to return to repair it as they promised. I will soon hire someone to fix it and send you or them the bill. ... More

When buying a new home, if you're not building a custom home and you're buying a tract home, there's only so much you could actually expect from any builder who's quickly putting homes together. But given the circumstances and the timing of needing to buy a home in *****, I'm overall very happy with Lennar. I understand that indifferent cities, and in different states, Lennar quality can be vastly vary. A home in a rural area in Texas can be built drastically worse than an expensive Lennar home in ***** CA, so keep that in mind; there's a major difference. Nothing will be exactly comparable and your market may vary. Being a first time homebuyer I can see areas where things were probably on the cheaper side, but overall for the everything included mantra. I'm pretty happy with what I received. ... More

The agents being more knowledgeable of what is offered.

The management staff at the clubhouse is absolutely wonderful and very responsive to our needs. Lennar did not put any gutters on the villas nor did they put any towel bars in the half baths or master near sinks.

Very poor customer service from the agent/sales representative and mortgage team.

Closing date moved multiple times causing costly storage and housing fees for us. Salesperson so dismissive and wasn't even on site could care less about our concerns. Called only to get our checks.

"Buying" the home was simple, it's what happened after that was extremely frustrating. The concierge service that was offered began with a "congratulations" email with a closing date, only to be told the next day it was a mistake and that was not our closing day. This happened twice. That's right, 3 different closing dates were given to us. The concierge.sent emails with emojis and false promises. Very unprofessional. We would go days without answers to question, or receive two different answers. All the parts were not speaking to each other. Then we had a very incompetent loan officer through Lennar mortgage which only added to our frustrations. The saving grace? The actual construction work is solid and wonderful. We love our house. However while trying to change our address we were told by the post master that Lennar had not gone through the correct avenues to register the new street. Of course Lennar said they did that. ... More

The process of signed papers to move in date was *****. They said the city was at fault for delaying the home buying process but after speaking with the city, the local Lennar repeatedly ignored instructions from the city to be up to code. And then I received and email saying "Lennar is not at fault it's the cities fault"