Lennar Reviews in Philadelphia, PA

We bought the home in March 2021 and have flooring and wall paint issues at many places in the home. We filed work orders and when it's time for work orders to expire, management asked me to re open work orders with new expiry date. We are fine if you want more time but it has been 2 months now nobody is processing work orders. At least give the full 1 year support guys. Wifi is not working above 2nd floors at all. Bathroom Shower rod fell off. Wooden flooring came out. Paint is getting chipped off. Living room washroom door lock is not working. Lights panels on the ceiling coming off. Kitchen drawer wood is getting swollen. How many work orders we file tell us. Why can't someone take a look at these issues at once. Even there is formal way of work order get the work orders completed with SLA of max 1 week. Overall home buying experience is good thumbs up but after sale services and customer satisfaction not up to mark thumbs down. ... More

Not able to provide level floors and will only fix to a certain extent. Super noticeable. Very unhappy.

Weird customer service experience with Lennar. Seems like they are rushing through closings and leaving too many outstanding items to be fixed after I moved in. House is nice and I’m happy I bought it but Lennar as a company has not impressed me at all.. quite the opposite.

One-stop service provides peace of mind. An all-inclusive package sounds good.

We have no cable like we were promised they never ran wires in the wall. They were not truthful to us one showing us through the house . Wi-Fi is very weak. Hard to speak on your cell phone because of that problem that they refuse to address.

Lennar will make you feel great upon buying your home and they’ll offer a one year warranty on any defect. Initially, Lennar will be responsive to warranty requests. However, it comes with a catch. You’ll quickly realize the warranty is offered because Lennar is aware of the poor workmanship and materials that go in to their homes. After a couple months, customer care will abandon you as they move on to other new homes. As of today, we have a dead tree and shrubs in the front yard that Lennar planted and has not addressed. We have weeds, straw, and plastic netting in the backyard that I believe was supposed to be grass. There is an unsealed gap under our windows and around the patio door that Lennar has looked at but refused to address. This is not to mention a myriad of small lazy defects that I’ve fixed on my own out of frustration. Lennar has a great sales pitch and they’ll sell you a great idea, but be ready for disappointment after closing. ... More

Homebuying process was simple if somewhat rushed. The biggest issue is the lack of noise abatement between our home and the home below us. We can hear every footstep from the unit below us. This is unacceptable and Lennar does not seem to care since we now own it.

Construction quality is not worth the paid value

There is no sound proofing between the ceiling and the neighbors floor above I hear everything that goes on upstairs!!!!! I made settlement in September 7th now I’m going to try and sell it hopefully no one reads this LOL !! It’s 2022 I shouldn’t be able to hear my neighbors upstairs. Lennar probably doesn’t care so here is your review

The house itself is in great condition now; unfortunately, our experience both before and after closing, including the overall quality/cleanliness of the house at turnover, was quite poor. Specifically, we were made offers by Sales staff that were not honored, were treated rudely and pressured by Mortgage under staff, had a tremendously difficult time with Construction's completion of final punch prior to closing, and were met with extremely poor communication and follow up regarding outstanding items after closing. Thankfully, once the issues were elevated within Lennar, all outstanding issues were addressed or have been scheduled to be addressed. Both Nina with Customer Care and Rich with Construction were great once they became involved, and were largely responsible for salvaging our overall experience. ... More

ONLY Recommend for good build quality and post work request support. Starting with sales person placed at on-site offices. They don't disclose things before hand clearly. No clear communication on what you WILL GET in your home vs what you WILL NOT. In our multiple conversations, never disclosed what should we get as per your booked home.

We unfortunately have had on-going issues such as a main shower water leak and a secondary bathroom exhaust fan leak that have yet to fixed - almost two months now since we moved in! We will not shower in the main bathroom because of the large amount of water that will leak onto the floor after showering. All together we have had about 15 service requests, many of which have been fixed. However, some have not been to date. The quality of work/attention to detail is not apparent in many parts of our house. In fact, our front porch had to be resurfaced due to staining throughout the whole porch. We are hopeful that all issues will be resolved in a timely manner. We do enjoy using the beautiful pool, clubhouse, tennis courts, etc. And we have met many nice neighbors. Lastly, Alex and Victor are pleasant to work with and have been extremely helpful. ... More

I've been in my home of just about 6 weeks and just got the keys to my mailbox 2 weeks ago after much effort on my part. My grass is dying along the edge and more brown/ gray spots are developing. I don't have a light in the front of my house and it's very dark now and I'm at the very end. I'm still waiting

We previously build a new construction home with another builder a few years ago so we were familiar with the overall process heading in. Our Lennar sales experience was good, but when it came to the construction team it was a different story. The primary construction manager that we were assigned, house issues / items aside, was very rude and unprofessional. This was very disappointing - especially considering customers are spending $800k. The quality of the material is okay, but the craftsmanship and installation is poor and careless. Felt like we had to fight, argue, and prove a point to add issues to “the list” to get addressed for repair / remediation. Need to drastically improve quality checks prior to customers pointing out issues and appoint qualified construction staff. They want their customers just to give up and deal with it on their own - and pay out of pocket. Poor oversight, follow-up, and setting proper expectations for your customers - especially going back to what you’re getting for your money. ... More

Once the agreement was signed it has been nothing but a hassle with Lennar. Homes are delivered with a “it’s good enough” standard. Communication is close to nonexistent and it’s a tough and long process to get them to do anything. I guess they are hoping people would give up and deal with things. Lennar is all about the quick turnover and sales. Not quality and customer service. Won’t recommend or buy a Lennar home ever again.

Not flexible to any design changes. Every house is built to existing plans which cannot be changed anywhere. You must ask which plan has most of the features you want and go with it realizing you are missing a couple of features you want. Poor aspects of design and workmanship can be easily identified. The finishing of the baseboards, window sills, and doors were so bad we made them do over. The repainting the trim was worse than the original so we ended up sanding everything down and we repainted ourselves. All door casings were so close to the door frames that the tongue of the door latch hit the casing before the Lip Strike which removed the paint quickly. We had to order and install 17 extended lip strikes to protect the door casings. The outside hose connection on the garage side is at the rear corner of the house which requires you to purchase a 200 foot hose if you want to wash your car in the driveway. What were they thinking? A large window frame was so crooked we had them tear it out and reframe it plumb so it didn't stand out forever. And the Supervisor said he inspected the work completed every day. Communication between staff was very little or last minute. We complained about so many items that the Supervisor told us in early March to no longer contact him, but to submit a customer care request on the Lennar website. We did that and three of the five items were addressed today, April 12. Two of the three items still need finished. The face of our fireplace is flat black on the side and the hearth is flat black. Them someone painted the top face of the fireplace satin black which stands out quickly to anyone who looks at it. This was mentioned to the Supervisor during the walk through and nothing was ever done about it. The 110v wall outlets were purposely installed 12 feet apart, per code, to keep costs low. No common sense was applied such as putting a outlet on each side of where the beds would be for each nightstand so one side of the bed has exposed wires extending from an outlet on a adjacent wall to one of the two nightstands in every bedroom. The cable TV connections in all three bedrooms were located close to the baseboards and not positioned next to a 110v outlet. Many homeowners, like myself, prefer to mount the their TVs up on the wall because they don't have a long piece of furniture, or the room, to sit it on. Nobody considered putting the cable connection up on the wall with a 110v outlet next to it so wires and cable would not need to be extended from the connections near the floor. Again, no evidence of common sense, only totally focused on low costs and high profits. Please be warned by these comments before considering purchasing a home built by Lennar. Let the buyer beware. Those at Lennar who are faced to deal with this review are welcome to visit me and I will personally provide you with a guided tour of the poor design and common sense decisions made by your design team. I would rather you use all your energy not to visit, but to make decisions to make changes to prevent reviews like this going forward and improve customer satisfaction. ... More

The overall buying process was relatively simple. The complexity comes when the workmanship and quality comes into play. Lack of attention to detail - not a lot of pride in workmanship. Outstanding issues from Settlement are taking months to get resolved. I'm hearing the same thing from other home owners as well. If you are able, I'd recommend not completing settlement until the issues are resolved unless you want workers in and out of your house for months.

The purchase and mortgage process was quick, efficient, and Scott walked us through the mortgage process step by step. The walk through was organized, but a lot of "blue tape” areas were listed. Unfortunately, at the closing most of these blue tape areas were not addressed. We were led to believe they would be fixed while we signed our closing documents. Three months later, blue tape items are still not addressed. Living in the house, we have noticed there are a lot of deficiencies with the quality and finishing of construction. It has been a long and ongoing struggle to work with Lennar to get contractors to fix the issues. ... More

Quality is bad and once you move in they won't fix any issue. My floor is literally wavy and they don't fix it.

Sales Team was great, transparent and enthusiastic through out the purchase process. However, construction team (Kyle) was pathetic and unprofessional. Issues from first walk through are still open even after 4.5 months from closing! Hundreds of follow-ups needed to get issues fixed whatever are fixed till date. Have the records of all calls and messages sent to Construction Engineer Kyle. He has stopped answering calls too for 1.5+ months now. Kyle has behaved unprofessionally on multiple occasions (f* words to Lennar for his high workload, not returning calls/messages, not appearing at home for issue fixing even after fixing the date etc.). Very minor issue requiring literally 5mins of attention (e.g. caulking around sink faucet) were kept open for months and needed dozens of follow-ups to get those fixed. Still, few issues from closing sheet are open after 4.5 months since closing! Very frustrating!! Feel free to contact me for any specific details on any statement written here. ... More

The home buying process was a good experience aside for the misinformation on certain processes. My biggest issue is the quality of the build itself. The attention to detail and overall workmanship is terrible. All the issues pointed out at the walk through were not taken care of by the time signing came along. At signing I was told this would be handled and no one ever came back to fix anything. The floors started splitting and the excuse I get is that it’s the change in temperature. There are many areas in the dry wall where holes and gashes were left along with the cabinets in the kitchen falling apart. I have followed up weekly with the master builder to have these changes but I keep getting blown off. I’m highly disappointed in all this given the price of the home and the promises made during the sales process. If my warranty eclipses and the issues are not fixed I will be getting legal representation. ... More

Overall, not a pleasant experience once deposit was made. Workmanship is below average; response time is not good and will not use Lennar on any future builds

Extremely bad experience working with Amanda. Not responsive at all once the house is signed. heard the same feedback from all my neighbors I spoke to.

Lennar was 7 months behind on building my house had to rent places while I waited terrible experience

get all issues done before closing