Lennar Reviews in Philadelphia, NJ
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What Philadelphia Homeowners Have to Say About Lennar.
Read all 141 verified reviews from homeowners that built a new home with Lennar in the Philadelphia area. Philadelphia homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Philadelphia Area
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Customer Reviews
Experience was v bad .
- Iwona W.
- Verified HomeBuyer
- January 17, 2023
- Pipersville, PA
So many things broken poor job v careless, around Christmas I had leaking ceiling that’s was sat someone came on Tuesday since they waited I had another leak in bedroom wet carpet, couldn’t find a leak , left different people came days later opened up more ceiling and wall upstairs bedroom what happened was when they were installing the ceiling they hit with the nails sprinkler system pipes which made the leaking happen, I had so many things to fix in this place they still working on it , if I would know new house was like this with so many issues I no would never buy this place, v poor job ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Lennar - There is a design issue with fridge.
- Sravanthi N.
- Verified HomeBuyer
- April 19, 2022
- Spring City, PA
There is a design issue with fridge. Several people came to our home and haven’t heard from anyone yet. Verh poor accountability for issue.fridge was provided by lennar.. built by lennar and yet they won’t do any anything about the issue
Lennar responded:
Hi Sravanthi, thank you for sharing your experience with us. We would like to apologize for the ongoing issue you have faced with your refrigerator. If this issue or any other items need further attention, please let us know at corporatecustomercare@lennar.com, and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Low quality builder
- Yong C.
- Verified HomeBuyer
- July 17, 2019
- Chester Springs, PA
We purchased our house from Lennar about 5 months ago. We identified a lot of issues before the closing date. The builder was not able to fix all of them before the closing date. I signed a document to accept the house and did leave a note in the document that there were things in the punch list that were not completed before the closing date. They told us they were going to fix them after the closing date. For example, there were squeaks throughout the stair landing areas. It took them almost a month to send someone to my house. The contractor replaced several wood planks; however, they left ...
Lennar responded:
Hi Yong, thank you for your feedback and details about your experience. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can look into them for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Would never buy from Lennar again
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- West Chester, PA
Terrible at following up with issues; way too many problems with house due to poor work by contractors and lack of attention to detail. This is the first home I have owned and I did a lot of research before purchasing from Lennar. I am so disappointed. They rushed to have everything done so they could have us in the house by the end of their quarter. I am reminded daily of their sloppy workmanship and how they cut corners to be done on time. Terrible experience and I deeply regret my purchase. Just one example—we have had a roof leak since January and as of today, 6/26/19, the issue has still ...
Lennar responded:
We appreciate you sharing these comments about your experience. We are very sorry to hear about the workmanship in your home. If you will please send an email to us at corporatecustomercare@lennar.com with any outstanding issues, we will be happy to review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Quality of Workmanship is totally TRASH - DON'T BUY
- Tejas P.
- Verified HomeBuyer
- December 06, 2022
- Quakertown, PA
I have never seen a brand new construction home that any of my family or friends bought with as many things that requires repair and workmanship on almost everything is like a first time DIYer. The problems found from our Walkthrough at closings 10/19 have not yet completed 12/6. We moved in 3 weeks after the closing to give them time to finish all the things. NEVER GOT DONE. PROMISES ARE IN PLACE. Will see what happens. The house was not cleaned by a professional cleaner. we got the keys with dusty floor, walls, kitchen with broken cabinets, bathrooms/laundry with tiles that show haze ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Not great, very disappointed with process
- Michael G.
- Verified HomeBuyer
- January 12, 2022
- Phoenixville, PA
Not great, very disappointed with process
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
not recommended
- Anonymous
- Verified HomeBuyer
- August 12, 2024
- Pottstown, PA
not recommended not recommended not recommended
Lennar responded:
We are sorry to hear we have not met your expectations. If there are any warrantable issues to be addressed, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer Beware
- Alicia Z.
- Verified HomeBuyer
- August 08, 2023
- Bensalem, PA
I would not recommend working with Lennar in any capacity. They do not care about the customer (especially if you are a woman) and the contracts are set up to cover themselves against a lack of customer service. They blame the customer and even told me 'nothing the sales agent sales is binding.' I will never buy a new home from Lennar again.
Lennar responded:
Good afternoon Alicia and thank you for posting your review. We apologize for any impression that we did not value you. If you have any concerns that remain unresolved or if there is anything we can do to assist you in the future, please don't hesitate to contact us. We're always here to help.
Feel free to send an email to: LennarCares@Lennar.com. We will gladly follow up with you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible builder
- Ian R.
- Verified HomeBuyer
- November 29, 2022
- Spring City, PA
Do not work with Lennar. Awful customer service and builder. Very deceitful and lied multiple times. Workers were under the influence while working on our house.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Mr.
- Alexander M.
- Verified HomeBuyer
- October 18, 2022
- Bensalem, PA
Poor craftsmanship ! I purchased a scratch and dent house.
Lennar responded:
Hi Alexander thank you for your review, we appreciate your feedback. If there are still remaining issues, we would like to know how we can assist you going forward, contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They sold me a home with all patches. It is not a new home right from the beginning.
- Sreedhar T.
- Verified HomeBuyer
- September 06, 2022
- Spring City, PA
I will not recommend Lennar. They used contractors who are not professionals in the industry. The guys who worked on my home looks like trainee -no experience at all. Workmanship is very very very poor. The inventory used is of cheap quality. Lawn is half done, Worst and cheap quality engineered hard wood. The floor is chipping out even before I closed. They did some patch work but the entire floor(atleast most of floor) needs to be redone. the exhaust fan in the kitchen makes sound loke a lawn mower. They showed something in model house but installed lower priced appliances.The staircase ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience with Lennar home Construction
- Shashi D.
- Verified HomeBuyer
- April 19, 2022
- Spring City, PA
Construction managers are the worst ever. It’s really a worst home buying experience. They would literally lie. During the walk they say they would take care of it. When you move in they say they didn’t say that. They try to take advantage of Covid and supply chain problem and replace appliances with lower cost ones to save costs. They even try to save costs by not painting some walls
Lennar responded:
Hi Shashi, thank you for this review. We appreciate your feedback and would like to apologize for the poor experience you have described with your new home. Please do not hesitate to reach out with any additional details you can provide at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Everything is bad. Lennar’s home is not worth the money
- Abigail L.
- Verified HomeBuyer
- January 18, 2022
- Coatesville, PA
We settled on a home November 29 that was far from ready and with many hidden issues. We did not want to settle. Lennar brought in two Customer Care staff to assure us everything we could see would be taken care of. Two months later the list has grown and only a few things have been addressed. Once in we found out that the dishwasher was installed wrong, refrigerator was damaged, hot water heater stopped working, sunk pump needed repair, fireplace and hearth cannot use, tile floor cracked from wall to wall,cabinets need repair, tile in bathroom installed wrong, wood floors damaged, woodwork ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - i wont recommend lennar .
- Naga M.
- Verified HomeBuyer
- March 24, 2020
- Phoenixville, PA
i wont recommend lennar .very poor in customer service and fixing the issues build quality is very low stds
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your home building experience. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worse builder and customer service ever!
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Phoenixville, PA
Unfinished work. Very bad customer service.
Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Horrible !
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Bensalem, PA
Horrible !!!
Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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