Lennar Reviews in Charleston, SC

Love the home Quality of workmanship is average at best Lots of issues that are from workers not caring about quality Of work .there cars are ruining the new streets oil leaking personal vehicles running machines gouging up the blacktop. And they don’t care. Extremely sloppy. .cement work very very poor.even the side walks.huge globs of cement in the middle of sidewalks your building a beautiful new community there ruining roads before we get to use them…workers very sloppy during construction doesn’t take Much effort to work neatly.gives a better impression when people are Looking at newly constructed homes.lots of siding issues from lack of effort.u shouldn’t be installing it crooked ,like badly crooked they even put a window in the wrong spot..shower tile sloppy.drain appears to not be correct sloppy tile cuts .plenty more .great house for the price some training for workers might help .anyone I’ve called about issues has been very nice. that was nice. ... More

The end result is a beautiful home! My two issues: the sales agent, Julia was very arrogant and condescending! This is the 6th house I’ve purchased and not new at this! She demanded I select a lot that I didn’t want as “there are 10 other people waiting to purchase each model!” Also, when a model depicts an open bannister railing, I shouldn’t view my finished house and be told that there is a wall instead and that this was an option but you can’t have ANY options!! This was not explained-we we’re rushed and treated unprofessionally! Treating home buyers with courtesy and respect goes a long way and Lennar missed the mark on this one! ... More

Delivered quality home in record time.

Building manager, onsite sales rep and local resources all went above and beyond. Lennar mortgage, they all sucked. Zero communication, always last minute needs, constantly asking for more information, for example they ran out credit via a hard pull three times in five months, and then asked us to explain why our credit was pulled, by them... Then when we rated them poorly the area manager or whomever called and tried to have us change the rating and twist the words so they looked like the good guys.

We did a virtual build and our consultant Karl was great about keeping us informed along the way.

The workers on all aspects of the actual structure do work very hard and fast.

The quality of the overall work could have been better. There were things during the building process that I caught that shouldn’t have been my job to catch. Also the sod was horrible, they had to redo it and it still is a mess. Sales Rep Gina was amazing and customer service Heather has been amazing! Overall still happy with my home but I feel as though Lennar needs to focus on quality over quantity as I feel they have gotten away from that.

From the sales associate to the loan officer everything went smoothly and met my expectations.

no direct phone interactions, need to wait for answers for loan progress, repairing, still, i have not received site map from the selling agent, it was a very frustrating experience.

We have worked with some good people. The response to a few of our concerns was faster than expected.

Overall the homebuying was ok. The final walkthrough was a bit unorganized as there were some things that were not quality work and expected much more from buying a new build. I’ve had several other issues that I’ve had to submit warranty claims. They are responsive but it seems to be challenging to get the work done. Buyers just beware that it is not an overly smooth process.

LiZ was good. Timely and professional. Ben was our builder and i had to manage the project at end to get water meter hooked up and finally het is to closing. Delays at end cost us 1.25% higher interest rate which will wind up costing us thousands of dollars. Could give me answers about water hookup delays, so i had to go to water dept and get things moving

Purchasing a new home from Lennar was a very easy experience. My new home is beautiful. Once I moved into my new house, I found so many problems. I have had light fixtures falling out on the ceiling, the paint on the doors coming off, a cabinet door falling off, and many other problems. I do have to give Lennar credit for addressing these problems. If you have a problem, you report it to Lennar through a website. It is like filling out a ticket for your problem. You then schedule a virtual visit. Then the problem is addressed. Yes, this is a way to track the problems you have but it is a tedious process. Lennar does fix the problems but it takes so much time to get them fixed. I wish I could just report it to my Lennar consultant and let them handle it. Even though I have found so many issues with my new house, I love the home and where I live. ... More

The easiest/best part was interaction with the construction manager Justin. He communicated if there were delays or issues that arose.

The purchasing process of buying my home was smooth and easy. Working with the loan processors proved to be remarkably easy, even with the VA involved). Had to close remotely (12 May 22). House keys "got lost" between the closing coordinator and Butler & College. Closing coordinator (Erika) proved to be a waste of time. Alot of finger pointing between Erika and Butler & College. Closing/Escrow Manager (Brittney) joins conversation and appears helpful. Statements surmised to resolve situation in 3 days (email dated 17 May22). I follow up with emails and phone calls on 20 May 22 and 23 May 22. No response. Brittney's voicemail box is now full. Brittney and Erika have not returned any emails or phone calls since 17 May 22. I resort to emailing everyone I have ever been in contact with, who is employed by Lennar. Penny (in sales) rejoins the conversation. Gets house and mail box rekeyed in less than 2 days. She FedEx overnighted the keys to me. Keys finally in hand on 27 May 22. I have the email chains to corroborate this synopsis. House keys delivered to me, 2 weeks after closing is absolutely unacceptable. I presume Penny paid for the rekey of the house and mailbox, then the delivery from her own pocket. She deserves big blue cape with the Lennar logo on it, a managerial position, and a healthy bonus. She saved the whole operation. That the star rating isn't at the bottom is because of Penny and to a lesser extent the Loan Officer Department (Alison & Julie). So far the Lennar warranty program/process is proving to be quite helpful and efficient. ... More

In the initial part of the experience, Julie was great and helpful. We were able to select the floor plan and model we wanted in a time frame that worked for us. In the middle/financing part, we became exhausted. We completed the loan application by the first of the year, and the house was originally set to close the last of February. The loan team waited until February to start reaching out about missing documents and application discrepancies. Then they moved up the closing date to mid-February, made us feel rushed but like we would be fine to close, and then sent us several mixed signaled about whether we would even be able to close at all. After several rounds of applications and emails and DocuSign-ing, we closed in early March. I felt like the loan team assigned to us did a good job of trying to help, but the whole process turned me off from buying a house with Lennar again. Why would you wait so long to start such a process, move up the closing date, and pressure homebuyers to make so many changes? The whole loan thing left a sour taste in my mouth. Now that we are moved in, I’m happy with the house. The neighborhood is beautiful. The house is solid. We’ve only experienced a few minor issues as we’ve moved it. Repairs take a while to schedule, but they do get addressed eventually. ... More

Love the house, but when I requested a pretty serious heating issue be addressed, there was no sense of urgency, to the point where the issue is still not resolved and it's been almost 2 months. Also noticed a crack in the tile the day we closed in December and the Crack has not been fixed. Had we not put tape over it, someone else besides me would've gotten cut .

If you weren’t rushing to hit a close date to keep the transaction in the fiscal calendar I feel we would have moved into a more ready home and avoided the issues we face

I had a great experience with the Lennar Team. The agents were very knowledgeable, professional and patient. All transactions were done in a timely matter without any complications.

A little unhappy with quality of drywall install and sod could have been layed more evenly.

The project manager and after close the warranty manager for my home have been extremely helpful at resolving any issues. There's a lot of new technology and they've taken the time to walk me through everything and even followed up to make sure everything was still functioning as excpeted.

Would be very thorough with walk through.

The overall experience with Lennar was good, especially from the beginning with sales. The sales team was great, straightforward and professional. The Lennar mortgage team was also great to work with but I will say they treated someone else I know who purchased a first home in the beginner series with less concern and value thank they did us with a higher priced home. They should be no less important. As far as the home itself goes, I believe it might be lacking in quality materials and workmanship. Corners seem to have been cut to save money. We have only been in our house a month and a half and already have had two significant warranty issues - one due to poor workmanship and it took 4 visits and 3 weeks to correct. Communication on that was terrible as Lennar couldn’t seem to figure out which sub should address and correct the problem. The second issue seems to be a manufacturer defect and possibly low quality materials but it poses a safety hazard to my family and needs to be corrected ASAP. So far, I am still waiting. I am also coming from a house that was very solidly built with a high degree of workmanship and high quality materials so it’s hard not to compare. I do love the floor plan we chose with Lennar. It could not be more perfect . I do hope my home will prove itself to be of good quality over the years and I hope Lennar proves themselves to be a quality builder in the long run. ... More

The work I asked to have corrected on my house was not done. It was painted over and that was how they corrected it. Please don't schedule final inspection 2vhours before closing.

Get your own real estate agent, don’t just use the provided Lennar agent. Our agent was able to ask questions and provide information that we never would have thought of. Lennar is like any big business, they’re looking out for themselves. The Lennar agent didn’t even come to our closing. We l’ve had plumbing issues due to a pipe that was damaged prior to our purchase and 2 out of 3 of Lennar’s warranty people haven’t all been great to work with. It just depends on who you get. The houses are nice, as is our neighborhood, but you need to make sure your stay on top of things.