Lennar Reviews in Charleston, SC

At the point of our contract on the home, there were very minor changes we wanted made to plumbing (adding a laundry sink in the garage) and electrical (like adding a few additional outlets here and there); drywall and insulation weren't up yet, and it would be a perfect time to make those changes happen. Our Lennar contacts Kevin and Missy were totally unresponsive; the answer was always, always "NO", no changes can be made, not even if we were willing to pay extra for them. I made multiple inquiries and always was met with the same response every time -- it was absolutely baffling, to say the least -- I'm buying this house, why can't I have it the way I want it? Now I'm having to pay electricians and plumbing contractors and tear into drywall to get done what could have easily been accomplished at the pre-drywall stage of construction. After moving in, our new next door neighbors confided in us that they were met with the same response, but were also told to "pay the contractors who did the original work under the table to come in after hours to get what they wanted done." Again, totally baffled by Lennar's approach. And while I basically feel confident that Lennar built a decent home, there are finish detail issues that have gone unresolved, like rough drywall mudding in places and needed paint touch-up. It was a mad dash by Lennar to get our house completed by their year-end closing date. When it was discovered only weeks before closing that our kitchen island had been placed in the wrong location and had to be torn out -- I'm still not convinced that the new kitchen island configuration is correct. And hardly a day goes by where I don't notice another irregularity with paint and drywall; small holes here and there -- you get the picture. And I'm totally shocked that the house included no lighting other than LED can lights in every room -- there's no vanity lighting in the baths, there wasn't a chandelier in the dining room, there are no lights other than cans in any of the bedrooms. And the placement of the can lights -- especially in the bathrooms -- makes it impractical or impossible to easily install any kind of upgraded lighting without a major expense and more electrical and drywall work being done. We were living in another state while this house was being built, and that made it difficult to oversee closely some of the construction details that eventually would make a difference to us. I advise anyone buying a Lennar home to watch them very closely at all stages of construction, and to not simply accept "NO" as an answer -- push them to the absolute limit to get what you want -- you are the one paying for your home, it should be the way you want it!! ... More

They rushed at the last min and many thing like the mail has been a inconvenience.

I am sorry but this house was put together way too quick where the quality of the work was less than professional. To have my Construction Supervisor ignore my realtor and myself with question speaks volumes after the closing. I have had great luck with the warranty representative helping me remedy the issues I have encountered in the house along with workers who are part of the repairs. I have been here over a month and still getting my list of issues taken care of.

Ask a lot of questions before signing a contract.

Our experience hasn’t been exceptional; however it has been a learning experience.

Our home is beautiful and I'm grateful to be here. Having said that, there is some inflexibility with the company in general. Despite an 11-month timeframe between contract signing and closing, we weren't allowed to add a bathtub when we asked just a few weeks after signing. We had a leak due to anchors for closet shelves being screwed into the stack (drain line from upstairs) that required floor and sheetrock removal. HVAC wasn't quite right and has required a few visits. Tile is in place, but the grout is weird and nothing is exactly level. I suspect our other issues are common with any large, mass-scale builder...a fix requires one crew for removal, a second crew for a fix, a third crew for replacement, a fourth crew for painting.... I suspect slightly less detail-oriented folks would have fewer complaints, but I'm grateful every month for the 1-year warranty and the ability to submit punchlist items. ... More

The builder was great they did great work and were very helpful. But the Lennar lender was terrible they always give us the runaround they never answer the phone and when we ask questions they gave me bad answers or wrong ones. We went through three different agents and at the end of everything two weeks before we were to close on our house they said there could be a chance we can’t go to closing and get the house and they didn’t know why they said sometimes ( it just happens).

Lending section is lacking in many respects

We really do love our house and our home buying experience was good. We enjoyed working with Paul. Unfortunately, we just found out that they are building traditional homes with vinyl siding directly next to us. It doesn't appear to be cohesive with the rest of the neighborhood and we feel it will impact our home value negatively. We purchased in this neighborhood based on the current style of homes (Charleston style with hardie plank). We did not want to live in a traditional neighborhood. We would not have purchased this home if we had known. Incredibly disappointed.

I believe the walkthroughs are more for show than making all corrections. The major items were handled but the "minor" items that are more cosmetic are really not addressed.

We are paying a monthly fee. I would like to have a gym, pool, clubhouse, in my lifetime!

The initial experience was good. The sales rep was very nice and seemed to be knowledgable. I went through Lennar mortgage. My loan officer was terrible. I had problems communicating with him. He was not responsive and I actually lost out on a lower mortgage rate because it took him three days to respond to me regarding the mortgage rates. The project manager was okay. It wasnt until I was in and had to put in a warrenty claim that I realized I was never given the sticker that gives the information needed for claims. I emailed the project manager and he said that he had been low on stickers so I didnt get one. He said he would drop one off but never did. Thank goodness for neighbors. The claim had to do with my HVAC. When the HVAC company came in they informed me there was splits in the duct work. Something was never sealed and the had to put more duct tape around existing duct work. I dont know how it passed inspection. As far as quality in workmanship. At first glance it looks okay but when you actually get in and clean you can see its not great. The fact I was told had to seal tile in the shower myself is a bit ridiculous. I feel that the house should be move in ready. I probably would not buy from Lennar again or even recommend a Lennar home. ... More

Get a home inspection !!! There were some issues for sure. House was delivered with blue tape on walls, unfinished work… These houses are slammed together as fast as possible. Very rough around the edges and lots of corners cut. The sales team made statements that were not true and very quickly the “plans changed”. The appeal is the price for a new home vs what the market is for an older home. It’s a tough economy so buying a new home is very appealing. New != quality, so take that with a grain of salt. The construction managers all tell conflicting information to different homeowners. ... More

No thanks, nothing stands out to mention

Our New Home Consultant disappeared. After they got our EMD, the only time we heard from Karl was when we reached out to him. Nothing, not even a congrats on your new home when we closed. Our construction manager was nice but she was completely overworked and you could see it. She was juggling a lot of homes and it did not seem like she received a lot of help. Our home walk through/new home orientation left a lot to be desired. It should literally be about everything in the house.... not just the cool goose neck faucet in the kitchen or the vents. The majority of our issues identified at the walk through were taken care of before closing with the rest being sent to the warranty side... hopefully they all get resolved. Although I am rating a 3 star across the board, I am happy with about 75% of the house and good with about 20%. Lennar needs to stop using wood laminate floors. That is awful. And look where you are putting things... like a hand towel holder in the restroom, or where the thermostat is going to go when attaching it to that beam... look at the wall as if it has sheet rock on it and put the thermostat in the middle of the wall. ... More

Overall, it has been a disappointing experience working with Lennar. We brought up multiple concerns during the construction process that were not addressed in a timely basis. As a result, closing was pushed back because they couldn’t get a CO issued. They fired their superintendent and we a new the week before the closing. To date, (almost two months post close) there are still a number of unaddressed issues on their “promise to fix” list.

Great house and the team seem committed to achieve the final items on the exception list. Good surprise offered by the smart home package. However, the finishes are not great, not in line with the value of the house... the customer journey is somewhat engineered, but not well delivered by the different parties. 45 days after the move, the exception list is still open.

We did not have any say-so to pick options or make any changes to the options that Lennar chose. Construction was rushed and it showed in the quality of workmanship. We paid a premium price for an average house. Would not recommend if you want design options or something better than builder grade materials.

Houses are being put up really quickly and the attention to detail is suffering because of it. We are still waiting for repair of the landscaping that was damaged by contractors driving on our lawn, poor drainage at the end of the street which causes flooding and mud building up where adults and kids have fallen. Too many transitions within the warranty department and no notice of who the contact person is. Wood is chipped throughout the house, poor paint/caulking jobs, doors misaligned, residue from stickers left on the showers and tubs which are difficult to remove and uneven floor boards put down upstairs with the poor quality carpet just laying on top. I expected to have a better quality home for the price we paid. ... More

Sales and our construction manager were the best I’ve ever had throughout my years. Moving from Virginia I had to adjust to the ways of the area. Some materials were at the lower end and some workers didn’t take pride with their job. Still waiting for a warranty item to be fixed for a second time.

Make sure you are complete informed on every detail of your home and make sure it is in writing in your contract!

The baseboards are all cardboard. They never finished our yard. The roads are always clogged with construction workers all over the place. They wake you up banging at 6 am. The closets all needed to be braces downstairs. The construction vehicles have created cracks in our driveway. We have found more paint issues. Our first person dealing with Pam was awesome and extremely helpful but from there very lackluster.

The experience was average. The builder had a floor plan and location that was desirable. The quality is on par with average builds, and price is so much higher. Many items had to be replaced shortly after moving in so that we could have the quality we desired. So many promises, and little delivered.

Our experience with a lennar has been a roller coaster. The agent that helped us from the beginning has been very helpful. She was especially helpful right at the end. The frustration comes with the construction manager. When we did our final walk-through, there was no power, so there were things that we missed. When we were able to walk through the day that we actually purchased the house, we found a number of things that need to be fixed. He assured us that these would be taken care of. These things included ordering pieces for the closet rack, fixing issues with the counter, fixing caulking issues, And fixing holes in the wall. The counter was fixed. However, nothing else has been resolved. We’ve been in our home for a month and a half and have no indication that anything will be resolved. The work was sloppy, especially with painting and caulking. Things that I would not expect out of a $400,000 home . ... More

Overall we're happy with our Lennar home at roughly 2 months of living in it. Quality of the finish work leaves a lot to be desired though. Lots of little things that are somewhat hard to catch during inspections that need repaired or replaced. If you can avoid closing until every little thing is fixed do it, much easier to get it fixed before you close.