Lennar Reviews in Charleston, SC
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What Charleston Homeowners Have to Say About Lennar.
Read all 432 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charleston Area
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Customer Reviews
Lennar - We still have issues that have t been fixed.
- Michelle G.
- Verified HomeBuyer
- August 31, 2021
- Mt Pleasant, SC
We still have issues that have t been fixed. We still have tape on places in our house (closing was end of April!).
Total Score 4
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Seems the ball gets dropped from sales to builder one blames
- Stephanie R.
- Verified HomeBuyer
- June 29, 2021
- Johns Island, SC
Seems the ball gets dropped from sales to builder one blames the other when something is missed example pre-construction meeting. I was never notified. The builder blamed sales and sales blamed builder. Didn’t help me much as was all over and done with
Total Score 3
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Our House Buyers Experience
- Cassandra S.
- Verified HomeBuyer
- October 18, 2024
- Summerville, SC
Everyone tended to our concerns and address them
Total Score 3
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Review
- Brian D.
- Verified HomeBuyer
- March 24, 2020
- Summerville, SC
The roads are so narrow when the construction team comes in they block my driveway and for som reason don't park alongside the cub near the house they are building! The junk yard in the back of my house is louder than I thought it was going to be.
Total Score 3
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
The layouts are planned out well.
- Marlene P.
- Verified HomeBuyer
- August 23, 2023
- Moncks Corner, SC
The floorplan is excellent and has everything I need. The quality of workmanship is okay but not exceptional. They have responded very well with any of my concerns or issues.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Quality depends on which crew constructs your new home. Differs from first floor to second floor if you have different teams or different levels of supervision.
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- Ladson, SC
An element of luck as to the final of the house is involved.
Lennar responded:
We appreciate you taking the time to share your comments. Please send any concerns to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Value 5
Responsiveness 3
Good and bad
- June W.
- Verified HomeBuyer
- August 16, 2024
- Summerville, SC
First I would like homebuyers to know that if they intend to use a realtor, whether they have one or not, make that clear when you walk in the office door. And Shannon was very short and unresponsive until AFTER the purchase. Second, I would not recommend Field for your mortgage loan processing. Very slow to respond and had to be constantly reminded about changes. Didn’t have final estimate until 5pm the day before closing which caused a delay with my bank. Third, I’m not happy with the landscape management but neither are other homeowners. Haven’t had any issues yet that have not been ...
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Home is Great! Process was ok.
- Matthew J.
- Verified HomeBuyer
- July 05, 2024
- Summerville, SC
Overall we love our new home. The only hiccup that we’ve run into is that we have a sprinkler system but yet no one has really taught us how to use it. Like buying any home, dealing with the paperwork was a bit of nuisance. Be prepared to search through everything in order to provide underwriting what they need. To me it was about over the top and at times frustrating. At one point we felt as though our Lennar sales rep was not being very honest with us. We love the home that we’re in but technically it was our second choice. When we approached our sales rep about our first choice, ...
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
New in this home -- Concrete work, bathroom counters subpar
- Robert M.
- Verified HomeBuyer
- April 02, 2024
- Moncks Corner, SC
I love the floor plan. Lot is a little less desirable. Some material defects, they are addressing so far. A lot of concrete defects in the short-time in this neighborhood. A review in 6 months would be better served. Being in home 2 months is really not a lot of time to see what issues pop up and how they respond.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Could have had a better experience. Lennar mortgage is HORRIBLE.
- Ayanna C.
- Verified HomeBuyer
- January 30, 2024
- Summerville, SC
Please be aware when dealing with Lennar. You have to constantly reach out regarding the home & updates as to when closing is. On the day of closing, it was a horrible experience due to lennar mortgage waiting till the last min on getting paperwork together and etc. Amanda with lennar mortgage made our home buying experience a disaster and I would not recommend. Please have y’all ducks in a row before getting to the closing table. Tate, & Brad were great with the actual home building updates.
Total Score 3
Quality 4
Trustworthiness 3
Value 5
Responsiveness 2
Overall it was good
- Anonymous
- Verified HomeBuyer
- November 07, 2023
- Summerville, SC
We HIGHLY recommend that you do NOT try and go with the insurance agency that Lennar recommend. Lennar Insurance Agency. They were rude, would not return texts or phone calls and would not insure us unless we paid for a full home inspection even though if was a brand new build and we found this out on the day that we closed. So We were without insurance for a few days because we had to find a local insurance agent (we are not from the area so we had NO idea where to get I insurance) We did enjoy working with our rep that sold us the house.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Could be better
- Anthony M.
- Verified HomeBuyer
- June 20, 2023
- Summerville, SC
There are several things that I feel like could have made our experience in building with Lennar so much better and wouldn’t in my opinion have been all that hard to accommodate. For instance we weren’t allowed to change anything about the options in the house and they hadn’t even broke ground yet. We asked to be given color options for the exterior color and was denied even a set option of colors, we were denied being able to add a few outlets in the pantry, we were denied option of what type of paint(instead of using the garbage flat paint). The reason was they already had everything set ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Potential to be a great homebuying experience that ultimately fell short
- Thomas G.
- Verified HomeBuyer
- January 04, 2023
- Summerville, SC
At the point of our contract on the home, there were very minor changes we wanted made to plumbing (adding a laundry sink in the garage) and electrical (like adding a few additional outlets here and there); drywall and insulation weren't up yet, and it would be a perfect time to make those changes happen. Our Lennar contacts Kevin and Missy were totally unresponsive; the answer was always, always "NO", no changes can be made, not even if we were willing to pay extra for them. I made multiple inquiries and always was met with the same response every time -- it was absolutely baffling, to say ...
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
Overall experience
- Stefanny R.
- Verified HomeBuyer
- August 16, 2022
- Moncks Corner, SC
They rushed at the last min and many thing like the mail has been a inconvenience.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Love the floor plan, the execution left a lot to be desired.
- Anonymous
- Verified HomeBuyer
- August 15, 2024
- Summerville, SC
We love our new floor plan, it works great for our family. Having lived in the house for a couple of months now, however, there are several quality issues that we have noticed. Our doorbell had a blown transformer right off the bat, lightbulbs burned out within days of moving in, whoever is in charge of the caulking, grouting and paint was either a novice or moved through too fast and created quite the mess. The "construction clean" was not clean at all. There was still dust all over the house on top of light switches, counters, baseboards, floors... I'm not entirely sure that our countertops ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Overall good. It could have been better….
- William D.
- Verified HomeBuyer
- July 26, 2024
- Summerville, SC
Sales did not inform us that the house was in flood zone. We heard it from the mortgage company. We never met our construction guy. The only time we heard from him was when he changed the time on our initial walk thru but had somebody else do it. Closing was stressful as well when the CO was not available and someone had to go get it. Overall happy with the house and neighborhood.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Needed a home inspector
- Holly A.
- Verified HomeBuyer
- June 07, 2023
- Moncks Corner, SC
I am sorry but this house was put together way too quick where the quality of the work was less than professional. To have my Construction Supervisor ignore my realtor and myself with question speaks volumes after the closing. I have had great luck with the warranty representative helping me remedy the issues I have encountered in the house along with workers who are part of the repairs. I have been here over a month and still getting my list of issues taken care of.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 5
Lennar - Ask a lot of questions before signing a contract.
- Katherine F.
- Verified HomeBuyer
- January 19, 2022
- Charleston, SC
Ask a lot of questions before signing a contract.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Lennar - Our experience hasn’t been exceptional; however it has been a
- Jamie B.
- Verified HomeBuyer
- December 08, 2021
- Johns Island, SC
Our experience hasn’t been exceptional; however it has been a learning experience.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Not amazing, not awful.
- Anonymous
- Verified HomeBuyer
- November 17, 2021
- Johns Island, SC
Our home is beautiful and I'm grateful to be here. Having said that, there is some inflexibility with the company in general. Despite an 11-month timeframe between contract signing and closing, we weren't allowed to add a bathtub when we asked just a few weeks after signing. We had a leak due to anchors for closet shelves being screwed into the stack (drain line from upstairs) that required floor and sheetrock removal. HVAC wasn't quite right and has required a few visits. Tile is in place, but the grout is weird and nothing is exactly level. I suspect our other issues are common with ...
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
The superintendent was very helpful and answered all of the questions we had.
- Coltman F.
- Verified HomeBuyer
- September 23, 2021
- Summerville, SC
The builder was great they did great work and were very helpful. But the Lennar lender was terrible they always give us the runaround they never answer the phone and when we ask questions they gave me bad answers or wrong ones. We went through three different agents and at the end of everything two weeks before we were to close on our house they said there could be a chance we can’t go to closing and get the house and they didn’t know why they said sometimes ( it just happens).
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
Lennar - Lending section is lacking in many respects
- Robert G.
- Verified HomeBuyer
- April 07, 2021
- Summerville, SC
Lending section is lacking in many respects
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 4
Unfortunately we have been misled.
- Blake S.
- Verified HomeBuyer
- April 03, 2020
- Summerville, SC
We really do love our house and our home buying experience was good. We enjoyed working with Paul. Unfortunately, we just found out that they are building traditional homes with vinyl siding directly next to us. It doesn't appear to be cohesive with the rest of the neighborhood and we feel it will impact our home value negatively. We purchased in this neighborhood based on the current style of homes (Charleston style with hardie plank). We did not want to live in a traditional neighborhood. We would not have purchased this home if we had known. Incredibly disappointed.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 4
Rush
- Brian D.
- Verified HomeBuyer
- July 20, 2024
- Summerville, SC
What could be an all encompassing & complete buying experience is rushed to the point that details are overlooked both administratively and from a construction perspective. The volume is tremendous and the various departments,) sales ,mortgage, & insurance) do not communicate or act as one. A life in sales & marketing allows me to observe what could be the most effective Custer Service tools of any industry, rendered useless, ineffective, and down right weaponized, against the buyer. Numbers are very important for a publicly traded company trying to occupy this segment of the housing market. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Walkthroughs
- Richard C.
- Verified HomeBuyer
- May 17, 2024
- Summerville, SC
I believe the walkthroughs are more for show than making all corrections. The major items were handled but the "minor" items that are more cosmetic are really not addressed.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
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