Lennar Reviews in Charleston, SC

Lots of issues with drywall and paint.

We still have issues that have t been fixed. We still have tape on places in our house (closing was end of April!).

Seems the ball gets dropped from sales to builder one blames the other when something is missed example pre-construction meeting. I was never notified. The builder blamed sales and sales blamed builder. Didn’t help me much as was all over and done with

Everyone tended to our concerns and address them

The roads are so narrow when the construction team comes in they block my driveway and for som reason don't park alongside the cub near the house they are building! The junk yard in the back of my house is louder than I thought it was going to be.

The floorplan is excellent and has everything I need. The quality of workmanship is okay but not exceptional. They have responded very well with any of my concerns or issues.

An element of luck as to the final of the house is involved.

First I would like homebuyers to know that if they intend to use a realtor, whether they have one or not, make that clear when you walk in the office door. And Shannon was very short and unresponsive until AFTER the purchase. Second, I would not recommend Field for your mortgage loan processing. Very slow to respond and had to be constantly reminded about changes. Didn’t have final estimate until 5pm the day before closing which caused a delay with my bank. Third, I’m not happy with the landscape management but neither are other homeowners. Haven’t had any issues yet that have not been addressed in a timely manner. Finally, I really enjoyed working with Carter on the walkthrough. Very kind and respectful. ... More

Overall we love our new home. The only hiccup that we’ve run into is that we have a sprinkler system but yet no one has really taught us how to use it. Like buying any home, dealing with the paperwork was a bit of nuisance. Be prepared to search through everything in order to provide underwriting what they need. To me it was about over the top and at times frustrating. At one point we felt as though our Lennar sales rep was not being very honest with us. We love the home that we’re in but technically it was our second choice. When we approached our sales rep about our first choice, multiple times we were told that the house would not close in time to meet our timeframe. We were told that the house would need to be an April closing and would not be available in May. Well we moved into our current home (second choice) in May. Our first choice home, closed weeks later after us in May. In addition to that the price range we were given for that home dropped dramatically causing even more confusion and frustration. Once we were finally done with chaos of home buying, we did take it a bit personally that our sales rep didn’t take the opportunity to check on us or to even stop by to say congratulations. Instead she continued to drive past our home for days in order to sell the remaining new builds on our street. I say all that to say that the home is wonderful, however some work needs to be done with the customer service sales reps. ... More

I love the floor plan. Lot is a little less desirable. Some material defects, they are addressing so far. A lot of concrete defects in the short-time in this neighborhood. A review in 6 months would be better served. Being in home 2 months is really not a lot of time to see what issues pop up and how they respond.

Please be aware when dealing with Lennar. You have to constantly reach out regarding the home & updates as to when closing is. On the day of closing, it was a horrible experience due to lennar mortgage waiting till the last min on getting paperwork together and etc. Amanda with lennar mortgage made our home buying experience a disaster and I would not recommend. Please have y’all ducks in a row before getting to the closing table. Tate, & Brad were great with the actual home building updates.

We HIGHLY recommend that you do NOT try and go with the insurance agency that Lennar recommend. Lennar Insurance Agency. They were rude, would not return texts or phone calls and would not insure us unless we paid for a full home inspection even though if was a brand new build and we found this out on the day that we closed. So We were without insurance for a few days because we had to find a local insurance agent (we are not from the area so we had NO idea where to get I insurance) We did enjoy working with our rep that sold us the house.

There are several things that I feel like could have made our experience in building with Lennar so much better and wouldn’t in my opinion have been all that hard to accommodate. For instance we weren’t allowed to change anything about the options in the house and they hadn’t even broke ground yet. We asked to be given color options for the exterior color and was denied even a set option of colors, we were denied being able to add a few outlets in the pantry, we were denied option of what type of paint(instead of using the garbage flat paint). The reason was they already had everything set so no changes could be met. But when they changed the hallway closet to be much smaller than the closet in the model well they could tell me why it was different(which took away about 3 feet of depth in the hallway closet). Our sod was dead when we moved in but I will give them praise because they did make that right and with a pretty quick turnaround time. But we also have common are and an easement that I have been trying to get fixed for some time now with no luck. We do love our house but there are things that could have made the experience much much better. ... More

At the point of our contract on the home, there were very minor changes we wanted made to plumbing (adding a laundry sink in the garage) and electrical (like adding a few additional outlets here and there); drywall and insulation weren't up yet, and it would be a perfect time to make those changes happen. Our Lennar contacts Kevin and Missy were totally unresponsive; the answer was always, always "NO", no changes can be made, not even if we were willing to pay extra for them. I made multiple inquiries and always was met with the same response every time -- it was absolutely baffling, to say the least -- I'm buying this house, why can't I have it the way I want it? Now I'm having to pay electricians and plumbing contractors and tear into drywall to get done what could have easily been accomplished at the pre-drywall stage of construction. After moving in, our new next door neighbors confided in us that they were met with the same response, but were also told to "pay the contractors who did the original work under the table to come in after hours to get what they wanted done." Again, totally baffled by Lennar's approach. And while I basically feel confident that Lennar built a decent home, there are finish detail issues that have gone unresolved, like rough drywall mudding in places and needed paint touch-up. It was a mad dash by Lennar to get our house completed by their year-end closing date. When it was discovered only weeks before closing that our kitchen island had been placed in the wrong location and had to be torn out -- I'm still not convinced that the new kitchen island configuration is correct. And hardly a day goes by where I don't notice another irregularity with paint and drywall; small holes here and there -- you get the picture. And I'm totally shocked that the house included no lighting other than LED can lights in every room -- there's no vanity lighting in the baths, there wasn't a chandelier in the dining room, there are no lights other than cans in any of the bedrooms. And the placement of the can lights -- especially in the bathrooms -- makes it impractical or impossible to easily install any kind of upgraded lighting without a major expense and more electrical and drywall work being done. We were living in another state while this house was being built, and that made it difficult to oversee closely some of the construction details that eventually would make a difference to us. I advise anyone buying a Lennar home to watch them very closely at all stages of construction, and to not simply accept "NO" as an answer -- push them to the absolute limit to get what you want -- you are the one paying for your home, it should be the way you want it!! ... More

They rushed at the last min and many thing like the mail has been a inconvenience.

We love our new floor plan, it works great for our family. Having lived in the house for a couple of months now, however, there are several quality issues that we have noticed. Our doorbell had a blown transformer right off the bat, lightbulbs burned out within days of moving in, whoever is in charge of the caulking, grouting and paint was either a novice or moved through too fast and created quite the mess. The "construction clean" was not clean at all. There was still dust all over the house on top of light switches, counters, baseboards, floors... I'm not entirely sure that our countertops in the bathrooms were ever sealed. We've got nail hole pops coming out everywhere. One of our electrical receptacles is throwing sparks when a phone charger was plugged into it (not the charger's fault, it's okay in every other receptacle). The sinks and shower look like they were pretty scratched up during the construction process and then glossed over rather than being replaced. All this is still after we had a home inspector come through twice to handle the major items that were wrong with the home. Love the floor plan, the execution left a lot to be desired. ... More

Sales did not inform us that the house was in flood zone. We heard it from the mortgage company. We never met our construction guy. The only time we heard from him was when he changed the time on our initial walk thru but had somebody else do it. Closing was stressful as well when the CO was not available and someone had to go get it. Overall happy with the house and neighborhood.

I am sorry but this house was put together way too quick where the quality of the work was less than professional. To have my Construction Supervisor ignore my realtor and myself with question speaks volumes after the closing. I have had great luck with the warranty representative helping me remedy the issues I have encountered in the house along with workers who are part of the repairs. I have been here over a month and still getting my list of issues taken care of.

Ask a lot of questions before signing a contract.

Our experience hasn’t been exceptional; however it has been a learning experience.

Our home is beautiful and I'm grateful to be here. Having said that, there is some inflexibility with the company in general. Despite an 11-month timeframe between contract signing and closing, we weren't allowed to add a bathtub when we asked just a few weeks after signing. We had a leak due to anchors for closet shelves being screwed into the stack (drain line from upstairs) that required floor and sheetrock removal. HVAC wasn't quite right and has required a few visits. Tile is in place, but the grout is weird and nothing is exactly level. I suspect our other issues are common with any large, mass-scale builder...a fix requires one crew for removal, a second crew for a fix, a third crew for replacement, a fourth crew for painting.... I suspect slightly less detail-oriented folks would have fewer complaints, but I'm grateful every month for the 1-year warranty and the ability to submit punchlist items. ... More

The builder was great they did great work and were very helpful. But the Lennar lender was terrible they always give us the runaround they never answer the phone and when we ask questions they gave me bad answers or wrong ones. We went through three different agents and at the end of everything two weeks before we were to close on our house they said there could be a chance we can’t go to closing and get the house and they didn’t know why they said sometimes ( it just happens).

Lending section is lacking in many respects

We really do love our house and our home buying experience was good. We enjoyed working with Paul. Unfortunately, we just found out that they are building traditional homes with vinyl siding directly next to us. It doesn't appear to be cohesive with the rest of the neighborhood and we feel it will impact our home value negatively. We purchased in this neighborhood based on the current style of homes (Charleston style with hardie plank). We did not want to live in a traditional neighborhood. We would not have purchased this home if we had known. Incredibly disappointed.

What could be an all encompassing & complete buying experience is rushed to the point that details are overlooked both administratively and from a construction perspective. The volume is tremendous and the various departments,) sales ,mortgage, & insurance) do not communicate or act as one. A life in sales & marketing allows me to observe what could be the most effective Custer Service tools of any industry, rendered useless, ineffective, and down right weaponized, against the buyer. Numbers are very important for a publicly traded company trying to occupy this segment of the housing market. But Lennar needs to decide what is more important, the numbers or the buying experience (Customer Service) because right now The Bean Counters are winning & it is obvious. The lipstick on the pig is not covering that up and that is what we do in sales & marketing. Respectfully submitted. ... More