Lennar Reviews in Charleston, SC

I believe the walkthroughs are more for show than making all corrections. The major items were handled but the "minor" items that are more cosmetic are really not addressed.

We are paying a monthly fee. I would like to have a gym, pool, clubhouse, in my lifetime!

The initial experience was good. The sales rep was very nice and seemed to be knowledgable. I went through Lennar mortgage. My loan officer was terrible. I had problems communicating with him. He was not responsive and I actually lost out on a lower mortgage rate because it took him three days to respond to me regarding the mortgage rates. The project manager was okay. It wasnt until I was in and had to put in a warrenty claim that I realized I was never given the sticker that gives the information needed for claims. I emailed the project manager and he said that he had been low on stickers so I didnt get one. He said he would drop one off but never did. Thank goodness for neighbors. The claim had to do with my HVAC. When the HVAC company came in they informed me there was splits in the duct work. Something was never sealed and the had to put more duct tape around existing duct work. I dont know how it passed inspection. As far as quality in workmanship. At first glance it looks okay but when you actually get in and clean you can see its not great. The fact I was told had to seal tile in the shower myself is a bit ridiculous. I feel that the house should be move in ready. I probably would not buy from Lennar again or even recommend a Lennar home. ... More

Get a home inspection !!! There were some issues for sure. House was delivered with blue tape on walls, unfinished work… These houses are slammed together as fast as possible. Very rough around the edges and lots of corners cut. The sales team made statements that were not true and very quickly the “plans changed”. The appeal is the price for a new home vs what the market is for an older home. It’s a tough economy so buying a new home is very appealing. New != quality, so take that with a grain of salt. The construction managers all tell conflicting information to different homeowners. ... More

No thanks, nothing stands out to mention

Our New Home Consultant disappeared. After they got our EMD, the only time we heard from Karl was when we reached out to him. Nothing, not even a congrats on your new home when we closed. Our construction manager was nice but she was completely overworked and you could see it. She was juggling a lot of homes and it did not seem like she received a lot of help. Our home walk through/new home orientation left a lot to be desired. It should literally be about everything in the house.... not just the cool goose neck faucet in the kitchen or the vents. The majority of our issues identified at the walk through were taken care of before closing with the rest being sent to the warranty side... hopefully they all get resolved. Although I am rating a 3 star across the board, I am happy with about 75% of the house and good with about 20%. Lennar needs to stop using wood laminate floors. That is awful. And look where you are putting things... like a hand towel holder in the restroom, or where the thermostat is going to go when attaching it to that beam... look at the wall as if it has sheet rock on it and put the thermostat in the middle of the wall. ... More

Overall, it has been a disappointing experience working with Lennar. We brought up multiple concerns during the construction process that were not addressed in a timely basis. As a result, closing was pushed back because they couldn’t get a CO issued. They fired their superintendent and we a new the week before the closing. To date, (almost two months post close) there are still a number of unaddressed issues on their “promise to fix” list.

Great house and the team seem committed to achieve the final items on the exception list. Good surprise offered by the smart home package. However, the finishes are not great, not in line with the value of the house... the customer journey is somewhat engineered, but not well delivered by the different parties. 45 days after the move, the exception list is still open.

We did not have any say-so to pick options or make any changes to the options that Lennar chose. Construction was rushed and it showed in the quality of workmanship. We paid a premium price for an average house. Would not recommend if you want design options or something better than builder grade materials.

Houses are being put up really quickly and the attention to detail is suffering because of it. We are still waiting for repair of the landscaping that was damaged by contractors driving on our lawn, poor drainage at the end of the street which causes flooding and mud building up where adults and kids have fallen. Too many transitions within the warranty department and no notice of who the contact person is. Wood is chipped throughout the house, poor paint/caulking jobs, doors misaligned, residue from stickers left on the showers and tubs which are difficult to remove and uneven floor boards put down upstairs with the poor quality carpet just laying on top. I expected to have a better quality home for the price we paid. ... More

Sales and our construction manager were the best I’ve ever had throughout my years. Moving from Virginia I had to adjust to the ways of the area. Some materials were at the lower end and some workers didn’t take pride with their job. Still waiting for a warranty item to be fixed for a second time.

Make sure you are complete informed on every detail of your home and make sure it is in writing in your contract!

The baseboards are all cardboard. They never finished our yard. The roads are always clogged with construction workers all over the place. They wake you up banging at 6 am. The closets all needed to be braces downstairs. The construction vehicles have created cracks in our driveway. We have found more paint issues. Our first person dealing with Pam was awesome and extremely helpful but from there very lackluster.

The experience was average. The builder had a floor plan and location that was desirable. The quality is on par with average builds, and price is so much higher. Many items had to be replaced shortly after moving in so that we could have the quality we desired. So many promises, and little delivered.

Our experience with a lennar has been a roller coaster. The agent that helped us from the beginning has been very helpful. She was especially helpful right at the end. The frustration comes with the construction manager. When we did our final walk-through, there was no power, so there were things that we missed. When we were able to walk through the day that we actually purchased the house, we found a number of things that need to be fixed. He assured us that these would be taken care of. These things included ordering pieces for the closet rack, fixing issues with the counter, fixing caulking issues, And fixing holes in the wall. The counter was fixed. However, nothing else has been resolved. We’ve been in our home for a month and a half and have no indication that anything will be resolved. The work was sloppy, especially with painting and caulking. Things that I would not expect out of a $400,000 home . ... More

Overall we're happy with our Lennar home at roughly 2 months of living in it. Quality of the finish work leaves a lot to be desired though. Lots of little things that are somewhat hard to catch during inspections that need repaired or replaced. If you can avoid closing until every little thing is fixed do it, much easier to get it fixed before you close.

This is our second Lennar home that we purchased within the last 4 years. And I have to say the workmanship on the 2nd Lennar home is not as great as the 1st one, We had 3 different project managers during the whole process. The last one that closed with us was not at all knowledgeable on what came with the house at least not the basics. I have submitted 3 different warranty items and 1 has already been resolved and waiting on the next 2.

We were happy with the initial buying process and incentives. We like the standard upgrades. We do not care for the pre walk process. We had to do the final walk 2 hours before closing. We were unable to change the time which left us feeling rushed. There were excessive cosmetic issues which means we have to wait until month 11 to have those fixed since there was no time. The flooring company left us extra flooring and it was here during pre walk, but was taken before we closed. No one can tell us the paint base. So a free gallon of touch up paint is useless without that information. There is work on the porch that needs to be completed and it had been 2 months since we closed. The trim work was very rough. Nothing is square or level pretty much all over the house. The landscaping was horrible and we had to spend over $500 to fix it ourselves. The front yard doeant drain properly. ... More

For the amount of money we spent on this new build, we are unsatisfied with the quality of work and very little attention to detail that we have found, and continue to find. The walls are extremely thin... we can hear everything inside and out.. and the home doesn't seem to be well insulated (drastic temp difference from room-to-room). Some of our windows were not level and the spackle within the window sills is terrible (uneven, not sanded well). The quality of the paint used in the home is like chalk. Even the lightest brush up against a wall and you've got a mark or scuff that can't be washed away without taking the paint off the wall. Two of our shower inserts were not installed properly and there are gabs and unevenness between the panels. One is so bad that there is already a severe crack in the wall after only one month. We have several spots under the carpet where we walk and there was clearly debris of some sort left on the subfloor before carpet was installed. The overall cleanliness of the home when we moved in was little to be desired. It's like they came in with a dirty cloth and just wiped the surfaces. There was still dust everywhere, especially along ALL the floorboards. On a positive note, Troy did keep us well informed on the progress of our house and was easy to get in contact with when needed. Brennan was a pleasure to work with and we understand that his time was spread thin so he couldn't always be on our site watching the work that was being done. We just wish the quality and attention to details from those doing the work would have been done with a bit more thought and care. I will also say that Melissa, with Lennar Mortgage was a pleasure to work with. Overall, the people we worked with during the process were kind and easy to work with. However, Lennar as a company comes across as they want their money and then their off to the next. ... More

The steps leading up to closing were great. The staff was engaged and responsive. Since closing, I have had several quality control issues with the home that have not been fixed despite being raised to Lennar for resolution. I think there is a clear gap in how they deliver continuous support after closing and it leaves a bad mark on the experience. The subcontractor interaction does not feel properly managed by lennar and becomes an almost home owner responsibility to manage the subcontractors. There has been high turnover in our after closing lennar support staff that may play a part but that should be handled better by lennar so the homebuyer doesn’t pay the price. The people at lennar have been very nice and are trying to be helpful but the larger processes at play seem to be broken in post purchase support. There isn’t even a way to see the status of requests without calling a lennar rep. This feels like a service desk 101 feature to allow the user to see their status. ... More

Make sure you have a Realtor BEFORE visiting model homes!!

Slow to respond to critical warranty issues Customer Service and Customer Representatives needs improvement with communication, reliability, completing jobs/repairs and ownership to resolving warranty issues.

Our sales rep Ashley was awesome but after we got into the process we were hit with so many websites and “individuals” in charge. Most never contacted us or just sent another thing to do, no consistency. Was never asked or consulted on my interest rate or points. The day of our celebratory ( not sure what that means-in other new homes the team showed up and usually had a welcome gift) walk thru the whole company was in a meeting. We had issues and nobody called back. The garage has nails sticking in the garage from the outside. First thing that happened my grandson brushed up against the wall and tore his shirt. The downstairs bathroom construction looked like it was constructed incorrectly. They juryrigged it to close escrow now I need to file a warranty. The loan was sold to someone the day after we closed. Never heard from that new lender. Sent a note to Raegan on what to do she said pay the coupon to Lennar. This week I get a past due notice, different lender, still no introductory letter from the new new mortgage co saying I’m late. I explained that we paid the first payment to Lennar but she said I had to chase that myself. Called Raegan again and asked her to help or pass me to get help. No response. Lastly we purchased this thru a trust. Why then did another sales person know that info about us when my husband went to look at another Lennar development??? I would hope individuals in your company are not gossiping about people they are selling to???? ... More

Our construction manager had just been transferred to this community 2 days prior to our NHO. He did not know how to answer simple questions about what to expect in the community. He rushed us through the house at NHO and was very dismissive when we pointed out cosmetic defects. We did not get to "blue tape" the house and are now faced with a myriad of issues, such as overpaint everywhere, to the point we have to be on our knees scraping it off. There are baseboards that do not meet at the angle, cement that is crumbling and stained and don't even get me started on the lawn- uneven, full of weeds and dead in several areas prior to the dormant stage. The tile work in the shower is not plumb, and we already had to have shower glass brackets replaced due to rust. The paint on trim- window ledges and baseboards and such is VERY sloppy and I'm sure we will have to pay for it to be re-done. ... More

Not happy with construction quality of home shoddy workmanship!