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Lennar Reviews in Charleston, SC

What Charleston Homeowners Have to Say About Lennar.

Read all 472 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.6 out of 5 stars in Charleston Area

472 Reviews in Charleston Area

Ratings by Category

Overall 3.6

Quality 3.3

Trustworthiness 3.4

Value 3.7

Responsiveness 3.4

Lennar in Charleston Area

View Homes

Customer Reviews

Follow through lacking.

  • Tanya S.
  • Verified HomeBuyer
  • January 17, 2023
  • Summerville, SC

The loan officers and sales representatives were very helpful. The second construction manager, Chris, DID NOT follow through on the items he promised would be fixed and they still are not fixed. This puts unnecessary stress on the buyer.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Quality control

  • Steven R.
  • Verified HomeBuyer
  • September 13, 2022
  • Summerville, SC

Bad bad bad. Issues with cement and grading of property. I can’t even walk between my house and neighbors. I lost a sneaker in the mud and lawn mower gets stuck. This was brought up at the last walkthrough and said it would be addressed. Never was and now it might cost me thousands to make right. I have 8 kids that are all adults and home buying. I have told them all to look elsewhere

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - After I moved In I started to see things I did not see in my

  • Timothy M.
  • Verified HomeBuyer
  • April 19, 2022
  • Charleston, SC

After I moved In I started to see things I did not see in my walk through, like paint issues cracks, the flat paint is terrible and the color is not great. I now have a window that water comes In through and ruined my window sill and wall they can’t come fix it for 2 weeks.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Buying experience was great and easy, got update calls every

  • Anonymous
  • Verified HomeBuyer
  • February 15, 2022
  • Charleston, SC

Buying experience was great and easy, got update calls every other week from builder. Lennar severely lacks in skilled labor, many issues with craftsmanship, month and a half in to our new home and still a long list of items to address.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Nice home, but many issues and no response on the issues.

  • Van B.
  • Verified HomeBuyer
  • August 06, 2021
  • Summerville, SC

Nice home, but many issues and no response on the issues. Still waiting for the back door lock to be repaired. Not very safe without it! And can still see outside front door when closed

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

So disappointed!

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2019
  • Mount Pleasant, SC

Disappointed to discover that our new home needs so many fixes/has so many deficiencies (including code violations). Would think that, for the price we paid, quality of materials and workmanship would have been better.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Buying a Home SHOULD be a Happy Experience

  • Jacqueline B.
  • Verified HomeBuyer
  • September 22, 2021
  • Summerville, SC

The overall quality of the workmanship and warranty repairs are a joke. Dealing with the constant repairs and all too familiar "no call no shows" are a full time job. I've lost count of the number of repair tickets I submitted and I've burned through all of my vacation time rescheduling appointments because it is almost guaranteed that there's going to be a no show. I regret this purchase and I will never purchase another Lennar.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Low quality of craftsmanship

  • John D.
  • Verified HomeBuyer
  • June 19, 2021
  • Mt Pleasant, SC

Let’s start off with the good. Jennifer in the sales team, was great to work with. Everything else has not been a good experience. The craftsmanship of the house is not of the quality you would expect from Lennar or any home builder. There are so many issues with the home. Once we submit a ticket the team try and take the easy way out of fixing the problem and then it looks worse than it did originally. The team have to fix it numerous times and it fix is not of the quality you would want for a brand new home. Another issue is the lack of responsiveness to getting open tickets done. We have ...

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar mortgage sucks

  • Nicholas M.
  • Verified HomeBuyer
  • September 08, 2024
  • Summerville, SC

We was lennar mortgage and it was the worst experience we had buying a home. Our saleswoman was great. Our foreman was awesome House was built great

Lennar responded:
Good afternoon Nicholas, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you faced with the loan ...

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Be prepared to run down your own issues and updates.

  • Austin H.
  • Verified HomeBuyer
  • March 21, 2023
  • Charleston, SC

The builders were great, the mortgage people were great but the initial sales rep, Andy, was a pain to work with making the overall experience terrible. I had to run down answers to my questions on the status of my house/lot several times and when questioning what the hold up was I was only ever told no updates. For a first time home buying experience it was pretty terrible.

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Lennar - It’s a new never lived in home

  • Aaron B.
  • Verified HomeBuyer
  • June 01, 2021
  • Summerville, SC

It’s a new never lived in home

Lennar responded:
Hi Aaron, thank you for your review. We appreciate you taking the time to share your thoughts, if there is anything additional we can do please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 3

Value 5

Responsiveness 2

Overall satisfaction

  • Susan J.
  • Verified HomeBuyer
  • June 29, 2019
  • Charleston, SC

I love my house, the workmanship is great but I am very disappointed that the swimming pool will not be installed until the summer or 2021 when I was told it would be built by 2020. Management has not reached out to make accommodations for us to perhaps utilize nearby facilities until the pool is place. Also there has been a recent decrease in the value of townhomes in Grand Bees which is very disconcerting.

Lennar responded:
HI Susan, thank you for your feedback about the swimming pool in your community, as well as your property value concerns. We are sorry to hear about this. Please feel free to contact us at corporatecustomercare@lennar.com with any details you would like us to review for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Kat

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2024
  • Summerville, SC

Overall rushed, sell sell sell.a lot of feeling of false caring.

Lennar responded:
Good morning, and thank you for sharing your feedback with us. We are sorry to hear that you felt there was a feeling of false caring. We hope to have the opportunity to provide you with an improved homeowner experience. If you have any questions or need additional support, please don’t hesitate to reach out to your local customer care team by submitting a warranty or service request through your Lennar account. This ensures that your request is properly documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 3

Not a Happy Experience for a First Time Buyer

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2025
  • Summerville, SC

Signed on the dotted line, lined up our own mortgage lender and attorney...poof...there went the customer service for Lennar's Sales Team member, Lori. No longer answered emails, didn't tell us how to get vital information regarding our home (mailbox keys, HOA info/login, etc). As soon as you use anyone but their title, mortgage or lawyers, you're dead to them & good luck. Make sure you do an independent inspection of your home prior to move in. Lennar will tell you they have an "independent" inspection but don't believe them. We found 3 code violations and multiple issues with our house, ...

Lennar responded:
Good afternoon and thank you for taking the time to share your experience. We're sorry to hear about the quality issues you experienced in your home, but we're glad to know our Customer Care team was able to assist in resolving them. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if there are warrantable items or questions, please don't hesitate to continue to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Was good until closing

  • Thomas N.
  • Verified HomeBuyer
  • November 15, 2023
  • Summerville, SC

We were happy with how things were going until the last two weeks to close. The Lennar rep dropped the ball and made it stressful. The punchlist items were not completed until the morning we closed. We didn’t get the Welcome Home banner or rug rolled out made us feel like just a number. And lastly there still are no street lights and it gets dark at 5pm was told these would be hooked up 2 weeks ago.

Total Score 2


Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Average Experience

  • Aaron M.
  • Verified HomeBuyer
  • October 18, 2022
  • Summerville, SC

Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I ...

Lennar responded:
Hi Aaron, thank you for your comments. We are sorry for the communication issues you experienced before you closed on your new home. If there are any outstanding items we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - Would not buy from them again.

  • Margaret G.
  • Verified HomeBuyer
  • July 19, 2022
  • Mt Pleasant, SC

Would not buy from them again. Lots of things wrong, from windows that won’t open to gaps in the crown mounding. Not to mention the closing was delayed 5 weeks due to forgotten steps with the city. Made my first home-buying experience very upsetting.

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

The workmanship was sloppy and careless

  • Shawn R.
  • Verified HomeBuyer
  • May 17, 2022
  • Summerville, SC

The workmanship on this house is ridiculous. There is paint on the carpet, clumps of caulking everywhere, careless installation of the water lines, paint splattered on the floors….honestly, I could go on and on. The response to my work repair requests have been great so far.

Lennar responded:
Hi Shawn, thank you for this review. We want to apologize for the final quality and clean up of finishes for your new home. If there is ever anything we can do to help, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 5

Lennar - Bought from across the country wasn’t able to be there along

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Summerville, SC

Bought from across the country wasn’t able to be there along the way. A lot of qc issues from slanted walls, terrible paint, non existent cleanup. Pretty disappointed with the build compared to 2 others we have built

Lennar responded:
Hello, thank you for your review. We are sorry to hear about the issues you experienced with your new home. Please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Look for another builder besides Lennar

  • Michael S.
  • Verified HomeBuyer
  • November 14, 2024
  • Summerville, SC

The Good: Lennar is a quick builder. The Bad: The home quality is not the best. There are some things done great, like the master bath and the gourmet kitchen. However a gourmet kitchen consist of a gas range top and a stainless exhaust hold. And the gas top was left unmounted and slid around the first time we cooked on it. Had to have that fixed properly. Understand these are spec homes with a 40 day start to finish turnaround. As you can imagine, this is a quantity over quality home build. Make sure you order your own home inspection prior to your first walkthrough ...

Lennar responded:
Good afternoon Michael, and thank you for sharing your feedback. We are sorry to hear that we fell short of your expectations. If there are any outstanding warrantable issues, please do not hesitate to reach out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt resolution.

Sincerely,
Lennar Corporate Customer Care"

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 4

No good

  • Welder D.
  • Verified HomeBuyer
  • May 01, 2024
  • Summerville, SC

Try to contact to the builder to fix some stuff at house , no answer

Lennar responded:
Good morning Mr. Welder, Sorry to hear you were not able to reach us. I will share your feedback with your division and have someone call you back. Have you tried submitting a warranty/service request through your Lennar Account? If you have not yet logged into your account, your customer care rep should be able to walk you through it.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Its like buying a used car, over promise under deliver and the process is unnecessarily painful

  • Brady I.
  • Verified HomeBuyer
  • October 26, 2023
  • Summerville, SC

We love the floor plan of the house, general layout an functions. We love the neighborhood too which is why we bought Lennar. Aside from those the experience was painful and exhausting. The amount of quality control I had to do on their work is unreasonable. Rarely could they provide straightforward answers and if something wasn't right they didn't have a path to escalate issues. You have to go find executives to complain to yourself. The design and marketing teams are top notch. They get you in the door and so excited but when it comes to sales and building you realize delivering is not ...

Lennar responded:
Good morning Brady, We appreciate the feedback and want to apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@Lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

lack of supervision during the finish trim stage, sheet rock, HVAC install

  • Marc M.
  • Verified HomeBuyer
  • January 19, 2022
  • Summerville, SC

very nice community but the nearest school for my kids to attend is over 30 mins away and estimated bus drive is 1.5 hours. If we needed to pick up or drop off our kids it would consume over 2 hours a day spent driving. If you have kids that need to attend school do not move here. also the infrastructure has not been addressed. One builder is dropping 700 homes and the roads are single lane each way. This area is going to be a mess for several years until the growth catches up to the homes being built.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar ignores you and does about half of what you ask for

  • Michael M.
  • Verified HomeBuyer
  • September 24, 2019
  • Mount Pleasant, SC

Lennar’s house plans are very well done for modern living. Materials are as advertised. Home care warranty is practically worthless. And their people can be spiteful if you get upset with their poor service.

Lennar responded:
Hi Michael, thank you for sharing your experience. We apologize for any issues you have faced with your new home. Please email any outstanding items to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

The mortgage service is horrible

  • Carolyn B.
  • Verified HomeBuyer
  • December 12, 2024
  • Summerville, SC

Do not use Lennar mortgage. Maybe it was just my loan officer but phone calls weren’t returned. Emails not answered and I was told I was getting money back at closing. Then I wasn’t. Then I was. I was told to put 10% down but it turned out it should only have been 5%. Then I was told PMI had to have insurance on it in order to get it cancelled if I paid it off early. Then I was charged $7000 for it. Go to any other lender. Not lennar lending.

Lennar responded:
Good afternoon ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2