Lennar Reviews in Charleston, SC

We closed a month late (weren't told till the day we were supposed to close by the builder). I get that happens. Didn't have a pre-close walkthrough. No closing celebration. Closed with an open punchlist of items that STILL aren't fixed and it's been more than two months. Had multiple conversations with multiple people and constantly getting the run around. If everything was done right, we would LOVE the house. But the quality (or lack of) shows through in just about everything

When you’re spending this much money on a brand new home, you don’t expect to have to do 2-3 months of repairs right when you move in, but that’s what had happened with us, even though we have been discussing these issues, and bringing up issues as the house was being built. Not only was our home delayed and not done correctly, the craftsmanship was HORRIBLE, and no one showed up to our closing. Lennar did not follow their own schedule that they sent us for closing, did not communicate when they didn’t show up for their own set appointments, warranty never spoke to us, even after rescheduling twice. When we brought up issues after having our lawyer finally complete the move, they pushed us off to warranty, who had been ripping our brand new home apart, trying to fix the garbage work that’s been done through the home. They seem totally overwhelmed with the amount of work that it is taking just to bring the home up to Lennar standards, and don’t have warranty crews that have the know how to fix these issues. Some of the things we have had to fix are cracked tub, massive bubbles in the wall-ceiling joints, 6 screws sticking out of the carpet (that sliced my daughters foot wide open), the carpet has been ripped up and never reattached or replaced, the front door had a huge gap underneath it, they have redone the master toilet room 3 times because the framing was so bad and was also missing a window (!!), the kitchen faucet was not ever attached correctly so it spins around, attic access in the attic never had a cover, bathroom plumbing not to code and leaked, bathroom vanity was completely smashed in the back near the plumbing (they didn’t cut out a hole they just took a hammer and smashed a hole so that the incorrect plumbing could come through), concrete is stained in weird crazy patterns on every piece (porch, sidewalks, driveway, back patio), and believe it or not the list goes on and on with the horrible sheetrock job, all of the ceiling joints ripple throughout the house, the nail pops, the handrails had to be replaced because they were digging into the walls and not flush, every outlet was so loose and crooked that you couldn’t plug things in, doorknobs were loose and several doors wouldn’t even latch because they were hung incorrectly. It has truly been a disaster moving in to a house with such horrible craftsmanship. Our contractor didn’t know what he was doing, when we would try to discuss anything with him he would just say what he thought we wanted to hear, and then do nothing. I feel that warranty has done their best to try to rectify the situation, she has been working hard and really is the ONLY person that I feel has had our backs. Everyone else seems to act like we the homeowners are causing them stress and headache, but it is not us the homeowners that built this mess. And we paid a lot of money for a brand new home, we simply want it up to the Lennar standard. ... More

There warranty is a joke

Quality of workmanship is very bad

Love our home but the workmanship and attention to detail is not good especially for the price we paid. Totally feel taken advantage of and Lennar has not been responsive at all. Our construction manager did not do a great job and was MIA with most of all of our problems during the process. Again, beautiful home but not a great experience at all.

Our experience is anything than positive. What I find the most interesting is I’ve already filled out a review, and it was not positive, and yet I’ve never heard from anybody regarding that.

Stay on top of things, that you see wrong. Get a home inspector for pre drywall and final inspection. I have doors the stick because of the way they painted and hung the door. Over 6 door that are coming apart and peeling..I am disappointed quality of a over half a million home…

Document everything with Lennar. Communication through email or text message so you have something in writing. Only reason there are two stars is because my realtor was awesome and the Builder Rusty is absolutely amazing.

The process of building was enjoyable until you decided to send me surveys everyday!!!! I literally hate surveys. Quit sending them to me.

I will highly advise any new buyer to get their own finance, Lennar finance department is a joke!! We almost walked towards the end because they couldn’t get on the same page between their own company! Building department is ok, I definitely suggest visiting your property during construction as much possible! We bought from out of town and I wish I would’ve been able to walk the property at least biweekly, could’ve save a lot of headaches and problems I now have to deal with, bad tile cuts and grout, lots of drywall issues and a lot of trim not finished properly among other things!

Really just to much to type. We had several changes in contructuon managers. Major communication issues and many things overlooked due to changes. Several push backs with closing dates. Very stressful process with many false promises

The Lennar sales rep that we had gave off "manager's son" vibes. He was never at work so we never met him and every time we called he was doing some not work related activity during work hours. He got extremely frustrated with us when we took a few extra hours to review the one-sided sales contract and then took as long as he please because he was "driving horses down to Georgia." No sensitivity to the fact that we had concerns and were first-time homebuyers. Every time he called our phone, I got nerves in my stomach because he always felt like the villain in our story. The inspection was a joke. The gentleman was very nice and patient throughout the walkthrough but he made a lot of promises and kept none. When we did the final walkthrough, the house basically looked exactly as it did before the initial walkthrough. He had a lot of excuses and a lot of "you could get that stain out if you sand it down" type suggestions. We were left with the unfortunate situation that a lot of buyers are left with where you either delay closing and your movers and all the other plans you have, or you accept the house even with all it's faults. I have heard of cabinets falling off the walls of neighbors and every contractor we have had come try to fix a gap in our screened-in porch says they can't do anything about it. So we have constant bugs in our screened-in porch. Also, every single rubbing up against the wall will leave mark much more profound than it should. The paint is SUPER low quality and it shows. They also have no intention of updating their closing documents. For example, they gave us a sheet that said they would be giving us a one-time paint and drywall coupon that we could cash in within the first year to take care of nail-pops and other things like that. When I reached out to the maintenance team to inquire about the coupon I did not receive yet, they said they were no longer honoring that coupon. Super disappointing and sketchy. They also do super sketchy things when it comes to HOA employment to try to keep control from the owners as long as possible. Buying from Lennar will never leave a good taste in your mouth. They are a large builder and you are just a speck on their earnings report and you will like such. I know sometimes you fall in love with a house and you just have to make moves but having gone through the experience, I recommend watches the video warnings online about Lennar and heeding them. They are terrible and impersonal as everyone says. ... More

This was one of the most stressful processed I have been through. If we hadn't loved the floorplan and neighborhood I would have walked away from a $15K deposit. To say that communication was terrible is putting it lightly. It was essentially nonexistent. I sent 100s of emails that went completely ignored and unanswered. Our sales rep deliberately misled us to calm us down when we were really exhausted from the process. While he didn't outright lie he did mislead and showed highly unethical service. We were delayed time and time again. They even pushed our closing on the day of closing with no one telling us when the new day would be for another 5 days. When we finally got into our home there were still many items that were not completed, painting, doors, etc. The materials are cheap builder grade which is to be expected so I can't completely fault them there. On the positive the warranty team has been wonderful. If anyone is considering buying with Lennar I would be sure you really love the house and neighborhood and add 3 months on top of whatever they tell you is the timeline. Also, don't expect communication and be prepared to experience the worst customer services of your life. ... More

There have been multiple issues with my home buying purchase from the Lennar mortgage all the way to the construction team that still over two months after closing has not completed the punch list or things that need to be addressed. The customer service has been terrible. I wouldn’t recommend ever buying a home from Lennar.

Sales guy wasn’t truthful. Townhome was not move-in ready. Follow up getting things fixed has been painful. President of Coastal Carolina was non-responsive. On-site builder Scott is truly a nice guy trying his hardest.

I expected a better quality home

I would highly recommend you get a plan, with dates on paper from Lennar. The weekly status updates were in the form of a phone call and if it wasn't for my notes from those, there would be zero accountability. We faced numerous delays which is to be expected with a new build but hit a series of catastrophic issues as we got closer to the close date. If Lennar would just be honest and pro-actively communicate the schedule and any change of schedule, it would help alleviate a lot of the frustration allowing home buyers to better plan for their move. Under promise and over deliver, customer service 101. Our initial construction manager, Eric was nothing short of a lier but no longer with Lennar of Charleston. The one time he did move quickly, he allowed counter top trades to go into the bathrooms before the tile set, causing a re-order which led to a 3 week delay in closing, if not more. I caught him napping in our house one day when there should have been critical work going on as we got closer to closing. Lennar managed to get our entire house built on a lot that wasn't even zoned correctly with the county, which is a shame on both and the worst part was, they knew 3 weeks before closing but didn't let us know until the Friday before our closing date, one working day in advance. I will say, our new construction manager, Jason who filled in for Eric once he quit did a fantastic job and we feel like we would have had a much smoother buying/building experience with him. There are good ones out there it seems. There are still a number of items that need to be fixed through the Lennar warranty program but overall that has been a decent experience compared to the actual build. If you are going to build with Lennar I would go plan for 3 months of delay of whatever your initial closing date is, push for dates and hold them accountable and do not be afraid to raise issues with their management. ... More

I'm just glad it's over, and I'll leave it right there!

Couldn’t be happier with our neighbors but be very careful and cautious when dealing with Lennar. Have your “I’d” dotted and “t’s” crosses with EVERYTHING!! Make sure to get it in writing because they will change their stories in everything that they verbalize to you

Lennar used pressure sales techniques - it was clear very early on in the process that it was about moving product for them - they cared very little about whether the buyer was having a positive experience. they approached each piece of the buying process as " do it now or we will just replace you with the next buyer" at one point they sent over a 45 pg document at 11;30pm on a Sunday night and expected it signed by 9am the next morning - classless, ruthless & purely profit motivated

We have been in our home for 6 months now and it still is not complete. We should not have closed but we trusted that they would complete items on the list in a timely manner. I would run far, far away from Lennar.

Overall so disappointed We had delays and issues that were never communicated until we went higher up At this point the VP of the area said quote “If you don’t want the home tell me and we will give you your money back” WOW!

The "Lennar Experience" is an absolute joke. I knew what I was getting into with a cookie cutter new build but I was not expecting the process and employees to be the worst part of the whole experience. If I could do it again I would run away. Our CM, Tate, was an absolute disaster and was more worried telling me about some facebook group that complains about him then actually fixing problems we pointed out at 3 different walk throughs. The fact he still has a job shows Lennar has zero care about quality and just pumps them out. Since moving in a few months ago we have had over 10 different warranty visits and 3 different CMs come clean up Tate's issues. The only saving grace is the warranty claims representative has been so understanding and communicates well. Which is the complete opposite from what the way sales and construction team operate. Its almost as if Lennar purposely pumps these houses out just to let Warranty team deal with fall out. ... More

Only person that was phenomenal was the loan officer, Amy, her response to all questions and all concerns were answered promptly as far as construction and sales. Their attention and response was absolutely horrifying and I would never purchase a home from Leonard again, nor would I recommend anyone to my family or my s purchase from Lennar

Be careful and double check everything