Lennar Reviews in Charleston, SC
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What Charleston Homeowners Have to Say About Lennar.
Read all 444 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charleston Area
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Customer Reviews
A disaster from the start, and growing worse daily
- Martin N.
- Verified HomeBuyer
- October 19, 2023
- Summerville, SC
We have been lied to, misled, dismissed, and a few other negative experiences during our Lennar purchase and ownership. From the first problem with the closing date requested when making our offer through our first significant warranty claim, it has been problem after problem, and struggle after struggle. This is our third new home purchase, and I feel we are familiar with how this process should go. Lennar has been the worst experience of the three. No one seems to care and no one seems to be empowered to do the right thing, let alone resolve anything. Running out of places to turn for ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst Experience Ever
- Anonymous
- Verified HomeBuyer
- February 22, 2023
- Summerville, SC
I am a single mom of two who lived with family for many years in order to save to be able to buy a home. I shopped for a house for a solid year before deciding on one. Lennar took what should have been an exciting and happy event and turned it into the WORST EXPERIENCE EVER! From a botched initial closing that I literally wasted an entire day off from work for to a rushed closing 2 weeks later with no New Home Orientation (and still haven't gotten one even though I've requested it several times). Drywall work throughout the house is aweful, the wrong cabinets were installed in part of my ...
Lennar responded:
Thank you for your feedback and for sharing your experience with us. We are sorry to hear this has been your worst experience ever. Please reach out to us so we can help you follow up and review any outstanding items, please send a message to us at Lennarcares@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Mr
- Richard C.
- Verified HomeBuyer
- January 17, 2023
- Johns Island, SC
Workmanship is inferior and many of the materials that were used should never have been used. I’ve been in my house for only 2 months and already considering selling it.
Lennar responded:
Thank you for taking the time to share your feedback with us. We apologize for the frustrations you might have experienced. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst Builder Ever
- Melissa J.
- Verified HomeBuyer
- January 17, 2023
- Summerville, SC
Worst home buying experience only except for my realtor. Would never buy another Lennar home or recommend to anyone!!
Lennar responded:
Thank you for your feedback and for sharing your experience with us. We want to offer our sincerest apologies. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do Not Recommend
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Mt Pleasant, SC
Everything about this home buying process was miserable and it was made worst when we moved in. We spent over a million dollars on this home and it is made so poorly. They even forgot to put air ducts in my home.. how do you miss that. The only thing that has come out of it, is that these issues have made me bond with my neighbors over our infatuation of Lennar and our home. I even told one of the builders I wasn't happy with lennar and as opposed to asking me why.. he said "thats a common theme". If it is a common theme then fix it. I am so incredibly disappointed that I can't enjoy my ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do not buy a Lennar Home in Summers corner
- James C.
- Verified HomeBuyer
- January 06, 2023
- Summerville, SC
Absolute horrible experience from beginning with our sales person to the very end. They have no ethics and do not follow true building codes. Sakes people tell you lies, the floor plan is 3rd grade pictures, craftsmanship of the house is beyond low grade, project managers aren’t even licensed builders which is why so many issues occur. No follow up from top to bottom. I closed in September and have 3 page punch list that has taken forever. I’ve had to have outside vendors come in. 48 outlets on 2 breakers isn’t even electrical code despite them trying to convince you it is. I can go on ...
Lennar responded:
Hi James, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrific Not Worth the Price
- Angela R.
- Verified HomeBuyer
- October 18, 2022
- Johns Island, SC
Horrific! Nothing about Lennar says professionalism. Poor craftsmanship and poor customer service. Our new home has more issues than a fifty year old home. We basically had to do our CM’s job because he didn’t. Even the closing was a joke! What should have been a happy day was a cluster mess our house was filthy when we closed and we had over a 100 punch list items and not minor issues. We couldn’t even move in the first week we closed because our CM kept promising things would be done prior to closing - lies all lies some issues had been outstanding since pre drywall and he waited until the ...
Lennar responded:
Hi Angela thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are still any issues that have not been addressed, please contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - I have smoke alarms constantly going off.
- Karen W.
- Verified HomeBuyer
- July 19, 2022
- Summerville, SC
I have smoke alarms constantly going off. I need someone to address this asap! I have reached out to the contractor with no help!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Anonymous
- Verified HomeBuyer
- April 12, 2022
- Charleston, SC
Not impressed one bit by this company. Too many corners cut.
Lennar responded:
Hi, thank you for this review. We would like to apologize for any frustrations you have faced with your new home. If there is anything that needs to be addressed, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Shockingly Poor Workmanship + Lazy and Unprofessional Customer Service
- Anonymous
- Verified HomeBuyer
- March 29, 2022
- Mt Pleasant, SC
This was and continues to be a bad experience. The construction quality is embarasingly bad. The customer services is unprofessional and helpful. Lennar "takes the money and runs".
Lennar responded:
Hi, thank you for sharing your experience. We want to apologize for the lack of service and attention to detail regarding your new home purchase. Please let us know if anything is outstanding. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Negative Experience
- Daniel A.
- Verified HomeBuyer
- January 13, 2022
- Mt Pleasant, SC
We were given the opportunity to "punchlist" the home and many of the items were either unaddressed or the tape marks remained after we moved in. The craftsmanship was really poor, as well as the quality of materials. The project superintendent talked down to all of us on the buyer side, including arguing over a clear code violation until it had to be escalated above his head. It was very clear that the priority was speed to market and margin over any sort of pride in their work or customer satisfaction.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They Do Not Care
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Charleston, SC
Has been almost two months and I still have issues not fixed with little communication. Finishing touches around the house were terrible. House was not cleaned prior to closing. Overall nightmare trying to actually make this house a home.
Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have faced with getting items completed in your home and lack of communication you have received in the process. If there are any outstanding items in which we could help follow-up with, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful home buying experience, poor craftsmanship
- Bryan J.
- Verified HomeBuyer
- December 28, 2021
- Summerville, SC
Avoid Lennar. The house is still a construction zone 5 months after closing and follow up has been terrible. I will never buy another Lennar home.
Lennar responded:
Hi Bryan, thank you for sharing a review. We want to apologize for the state of your home since closing and the poor follow-up you have received from the team. If there is any way we can assist, please reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible Closing Experience (Lennar Mortgage) and unfinished house.
- Lucas D.
- Verified HomeBuyer
- October 05, 2021
- Mt Pleasant, SC
After being closed for 5 months, one of our bathrooms still is not functional. The diverter valve which controls the flow of water between the tub and shower head was installed upside down which causes water to flow from both the shower head and tub faucet simultaneously. Weather stripping is still missing on the rear door (it was never installed). The list goes on and on. I would never recommend Lennar as a builder and would certainly never recommend using their mortgage service.
Lennar responded:
Hi Lucas, thank you for taking time to write a review. We extremely sorry to hear about the items you mentioned that are still unaddressed over 5 months after closing on your new home. If you would like us to follow-up on any items, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They are not trustworthy. They tell you they will finish items and then do not. They want to take your money and then leave you hanging.
- Anonymous
- Verified HomeBuyer
- April 21, 2021
- Mt Pleasant, SC
Absolutely the worst experience we have had in the 7 home we have purchased.
Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your poor experience with your new home. We certainly want to assist with any items requiring attention. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide regarding the outstanding issues you may have. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
How fast they literally threw my home together was sickening.
- Tekeria S.
- Verified HomeBuyer
- April 20, 2021
- Summerville, SC
I would never buy another home built by Lennar. EVER.!!!!!
Lennar responded:
Hi Tekeria, thank you for sharing your experience with us. We are sorry to hear about your disappointment with the completion quality of your new home. If you have any particular issues that require attention, please send us any details you can provide at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst builder ever
- Timothy S.
- Verified HomeBuyer
- September 24, 2020
- Goose Creek, SC
I had Lennar build me a home in Liberty Village Goose Creek, SC 5/2020 and what a terrible unprofessional experience it has been. Do not allow them to con you into closing when there is outstanding work or issues that remain. They will tell you they guarantee they will fix your issues, and that problems are tracked by the Charleston office, and then blow you off as they did us after closing. Look them up in Better Business Bureau and Consumer Affairs. Their work in Florida is even worse than SC. Definitely go with another builder. The floor in the picture is where my dresser sits on top in ...
Lennar responded:
Hi Timothy, thank you for sharing your experience and detailed notes. We would like to apologize for the issues you have listed with your new Lennar home. Please send us a note directly at corporatecustomercare@lennar.com, with your contact information, so we can follow-up on these items for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Attention to detail and pride of workmanship was not a concern
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Mount Pleasant, SC
Attention to detail and pride of workmanship was not a concern of the builder.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't completely satisfied with your home. We would like to review your concerns and have them addressed by our management team. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar is the worst.
- Brian J.
- Verified HomeBuyer
- October 01, 2019
- Charleston, SC
Wow?! Can’t even leave a bad review.... I’ve tried multiple times. They don’t want to hear anything that may be negative. I guess that’s how you get voted number 1.... delete and discard any bad press. Do Not Buy from Lennar!!!!
Lennar responded:
Hi Brian, thank you for sharing your feedback. We are sorry to hear about the experience you have had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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