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Lennar Reviews in Charleston, SC

What Charleston Homeowners Have to Say About Lennar.

Read all 549 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.6 out of 5 stars in Charleston Area

549 Reviews in Charleston Area

Ratings by Category

Overall 3.6

Quality 3.3

Trustworthiness 3.5

Responsiveness 3.4

Lennar in Charleston Area

View Homes

Customer Reviews

5 star…except!

  • Kurt C.
  • Verified HomeBuyer
  • November 13, 2021
  • Summerville, SC

I would never use the Lennar mortgage company again! Everything else, quality of the build, employees, supervisors, construction workers, missy and Jenny in the showroom office ALL of them have been 5 star all the way!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Speed

  • James R.
  • Verified HomeBuyer
  • November 03, 2021
  • Johns Island, SC

Andrew and his team did a great job with construction of our home. He was responsive to issues found, and had the quality of the home and happiness of the customer in mind at all times. Debbie and the sales team were great in helping us through the design process as well. Very good experience all around.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - We love the design of our house.

  • Amy C.
  • Verified HomeBuyer
  • November 02, 2021
  • Summerville, SC

We love the design of our house. We have been in our house for several month and have noticed a lot of things that were not up to a great standard.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Lennar - Our project manager was great to work with and very helpful

  • Anonymous
  • Verified HomeBuyer
  • November 01, 2021
  • Summerville, SC

Our project manager was great to work with and very helpful since we were moving in from out of state. The warranty team has been a challenge to work with. They are very dissmissive and will not answer your questions directly.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

The lack of craftsmanship and quality is not what you would expect in a $365K home.

  • Alan M.
  • Verified HomeBuyer
  • October 29, 2021
  • Summerville, SC

Document everything with Lennar. Communication through email or text message so you have something in writing. Only reason there are two stars is because my realtor was awesome and the Builder Rusty is absolutely amazing.

Lennar responded:
Hi Alan, thank you for sharing a review. We are sorry to hear about the disappointment you have faced with the quality of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - By the book and responsive to questions.

  • David H.
  • Verified HomeBuyer
  • October 29, 2021
  • Johns Island, SC

By the book and responsive to questions.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Was horrible and won’t ever buy another Lennar home

  • Kevin F.
  • Verified HomeBuyer
  • October 29, 2021
  • Summerville, SC

Was horrible and won’t ever buy another Lennar home

Lennar responded:
Hi Kevin, thank you for writing a review. We would like to apologize for the poor experience you have expressed your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Need more quality control.

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2021
  • Charleston, SC

Make sure you do a thorough walk through. Have all items done before you close

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - They were cool an helpful

  • Jermaine Z.
  • Verified HomeBuyer
  • October 19, 2021
  • Summerville, SC

They were cool an helpful

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - We love the house.

  • Chris H.
  • Verified HomeBuyer
  • October 16, 2021
  • Summerville, SC

We love the house. We could not have asked to work with better people!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The sales process was good.

  • Christina C.
  • Verified HomeBuyer
  • October 05, 2021
  • Summerville, SC

The sales process was good. The inspection, home preparedness, and construction issues, I would give an F.

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - I love my new house

  • Susan G.
  • Verified HomeBuyer
  • October 05, 2021
  • Summerville, SC

I love my new house

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Horrible Closing Experience (Lennar Mortgage) and unfinished house.

  • Lucas D.
  • Verified HomeBuyer
  • October 05, 2021
  • Mt Pleasant, SC

After being closed for 5 months, one of our bathrooms still is not functional. The diverter valve which controls the flow of water between the tub and shower head was installed upside down which causes water to flow from both the shower head and tub faucet simultaneously. Weather stripping is still missing on the rear door (it was never installed). The list goes on and on. I would never recommend Lennar as a builder and would certainly never recommend using their mortgage service.

Lennar responded:
Hi Lucas, thank you for taking time to write a review. We extremely sorry to hear about the items you mentioned that are still unaddressed over 5 months after closing on your new home. If you would like us to follow-up on any items, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Professionalism

  • Tylisha S.
  • Verified HomeBuyer
  • September 28, 2021
  • Summerville, SC

I had a great experience with the Lennar Team. The agents were very knowledgeable, professional and patient. All transactions were done in a timely matter without any complications.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - The commercial grade paint on the interior looks nice, but is

  • Kori H.
  • Verified HomeBuyer
  • September 28, 2021
  • Summerville, SC

The commercial grade paint on the interior looks nice, but is if poor quality. The walls scuff terribly, the paint is already wearing off on the trim and doors.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Artistic flair with design elements for a smart home

  • Sharon S.
  • Verified HomeBuyer
  • September 28, 2021
  • Charleston, SC

From beginning to end I am so happy that I had this buying experience with Lennar. Everyone is so professional, friendly and ready to help at every turn. I would purchase with Lennar again in the future in a heartbeat!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales team/builder

  • Hailey K.
  • Verified HomeBuyer
  • September 28, 2021
  • Summerville, SC

It was a smooth process, and we are very happy with our product. They are responsive to repairs and care about the customer.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Absolutely horrible customer service and follow through

  • Stephanie E.
  • Verified HomeBuyer
  • September 28, 2021
  • Mt Pleasant, SC

We have been in our home for 6 months now and it still is not complete. We should not have closed but we trusted that they would complete items on the list in a timely manner. I would run far, far away from Lennar.

Lennar responded:
Hi Stephanie, thank you for taking time to write this review. We are extremely sorry to hear about the incomplete items in your new home over 6 months after closing. If there is anything you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Builder in a hurry to get property closed but no rush to fix

  • Bruce H.
  • Verified HomeBuyer
  • September 28, 2021
  • Charleston, SC

Builder in a hurry to get property closed but no rush to fix issues with home.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

The superintendent was very helpful and answered all of the questions we had.

  • Coltman F.
  • Verified HomeBuyer
  • September 23, 2021
  • Summerville, SC

The builder was great they did great work and were very helpful. But the Lennar lender was terrible they always give us the runaround they never answer the phone and when we ask questions they gave me bad answers or wrong ones. We went through three different agents and at the end of everything two weeks before we were to close on our house they said there could be a chance we can’t go to closing and get the house and they didn’t know why they said sometimes ( it just happens).

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 1

Buying a Home SHOULD be a Happy Experience

  • Jacqueline B.
  • Verified HomeBuyer
  • September 22, 2021
  • Summerville, SC

The overall quality of the workmanship and warranty repairs are a joke. Dealing with the constant repairs and all too familiar "no call no shows" are a full time job. I've lost count of the number of repair tickets I submitted and I've burned through all of my vacation time rescheduling appointments because it is almost guaranteed that there's going to be a no show. I regret this purchase and I will never purchase another Lennar.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Workmanship and supervision by contractors

  • Edward H.
  • Verified HomeBuyer
  • September 10, 2021
  • Summerville, SC

The quality of workmanship exhibited by the "trades" who worked on our home was NOT of a level I expected from a company like Lennar. There did not appear to be adequate/consistent on site supervision/control by the subcontractors utilized in the construction process. While there was a Lennar representative tasked with overseeing the various phases of construction; it appears he had little or no authority to enforce the correction of any discrepancies identified during his site inspections. Our closing was delayed by over a week due to the lack of attention on the part of a sub to a MAJOR ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Lennar - We did a virtual build and our consultant Karl was great about

  • Deborah G.
  • Verified HomeBuyer
  • September 02, 2021
  • Summerville, SC

We did a virtual build and our consultant Karl was great about keeping us informed along the way.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - Lennar provides many upgraded options in their base price.

  • Edwina R.
  • Verified HomeBuyer
  • September 02, 2021
  • Charleston, SC

Lennar provides many upgraded options in their base price. Great deal on a really nice home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - We still have issues that have t been fixed.

  • Michelle G.
  • Verified HomeBuyer
  • August 31, 2021
  • Mt Pleasant, SC

We still have issues that have t been fixed. We still have tape on places in our house (closing was end of April!).

Total Score 4


Quality 1

Trustworthiness 1

Responsiveness 1