
Lennar Reviews in Charleston, SC
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What Charleston Homeowners Have to Say About Lennar.
Read all 475 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charleston Area
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Customer Reviews
The entire process was extremely stressful, specially the financing department!!
- Anonymous
- Verified HomeBuyer
- August 25, 2024
- Summerville, SC
I will highly advise any new buyer to get their own finance, Lennar finance department is a joke!! We almost walked towards the end because they couldn’t get on the same page between their own company! Building department is ok, I definitely suggest visiting your property during construction as much possible! We bought from out of town and I wish I would’ve been able to walk the property at least biweekly, could’ve save a lot of headaches and problems I now have to deal with, bad tile cuts and grout, lots of drywall issues and a lot of trim not finished properly among other things!
Lennar responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues with our finance department, construction quality, and the various problems you encountered with your home. We hope that moving forward you feel well taken care of as a Homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 1
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Very stressful process with many issues
- Richard M.
- Verified HomeBuyer
- June 06, 2023
- Summerville, SC
Really just to much to type. We had several changes in contructuon managers. Major communication issues and many things overlooked due to changes. Several push backs with closing dates. Very stressful process with many false promises
Total Score 1
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Lennar does not care about you
- Roberto T.
- Verified HomeBuyer
- August 18, 2023
- Johns Island, SC
The Lennar sales rep that we had gave off "manager's son" vibes. He was never at work so we never met him and every time we called he was doing some not work related activity during work hours. He got extremely frustrated with us when we took a few extra hours to review the one-sided sales contract and then took as long as he please because he was "driving horses down to Georgia." No sensitivity to the fact that we had concerns and were first-time homebuyers. Every time he called our phone, I got nerves in my stomach because he always felt like the villain in our story. The inspection was a ...
Lennar responded:
Hello Roberto, we are very sorry this has been a frustrating experience for you, We appreciate you sharing your feedback with us. If there are still outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Great floorplan and neighborhood, Horrible customer service
- Nicholas A.
- Verified HomeBuyer
- February 28, 2023
- Summerville, SC
This was one of the most stressful processed I have been through. If we hadn't loved the floorplan and neighborhood I would have walked away from a $15K deposit. To say that communication was terrible is putting it lightly. It was essentially nonexistent. I sent 100s of emails that went completely ignored and unanswered. Our sales rep deliberately misled us to calm us down when we were really exhausted from the process. While he didn't outright lie he did mislead and showed highly unethical service. We were delayed time and time again. They even pushed our closing on the day of closing with ...
Lennar responded:
Hi, thank you for this detailed review. We are sorry to hear about the lack of communication you experienced as well as the delay in closing. We apologize for the numerous issues you had to face in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at Lennarcares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Terrible communication
- Bryana G.
- Verified HomeBuyer
- March 29, 2022
- Mt Pleasant, SC
There have been multiple issues with my home buying purchase from the Lennar mortgage all the way to the construction team that still over two months after closing has not completed the punch list or things that need to be addressed. The customer service has been terrible. I wouldn’t recommend ever buying a home from Lennar.
Lennar responded:
Hi Bryana, thank you for this review. We are sorry to hear about the number items that remained outstanding after closing on your new home and poor communication you have received from the team. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Bad in all phases
- Jonathan O.
- Verified HomeBuyer
- January 12, 2022
- Mt Pleasant, SC
Sales guy wasn’t truthful. Townhome was not move-in ready. Follow up getting things fixed has been painful. President of Coastal Carolina was non-responsive. On-site builder Scott is truly a nice guy trying his hardest.
Lennar responded:
Hi Jonathan, thank you for sharing this review. We would like to apologize for the poor experience you had to face with your new home. We are also very sorry to hear of the poor communication provided by the team. Please let us know if there is ever anything we can do to follow up. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 2
Jenny was my salesperson.
- Mary F.
- Verified HomeBuyer
- May 22, 2025
- Summerville, SC
Lack of communication on her part was ridiculous! Started buying process 8/24 and was not informed about a project manager until home was 6 weeks from being COMPLETE! No one called me for any inspections (drywall) of which I wanted to be included in. The only way I found out anything was that I went to the house EVERY weekend since August and made a list of questions and had to contact her for answers which took days for any response. My new neighbors informed me about a project manager and weekly emails of updates on the house of which I NEVER got. Paying this price for a home should ...
Lennar responded:
Good afternoon Mary, We appreciate you taking the time to leave a review, even though we’re disappointed to hear we didn’t deliver the experience you deserved. If there’s anything that still needs attention, please don’t hesitate to reach out to us at CorporateCustomerCare@Lennar.com with a copy or reference to this review. We would welcome the opportunity to make things right.
Kind regards,
Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Bad experience
- Ruth B.
- Verified HomeBuyer
- January 24, 2023
- Summerville, SC
I expected a better quality home
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
A Series of Unfortunate Events
- Anonymous
- Verified HomeBuyer
- December 27, 2022
- Mt Pleasant, SC
I would highly recommend you get a plan, with dates on paper from Lennar. The weekly status updates were in the form of a phone call and if it wasn't for my notes from those, there would be zero accountability. We faced numerous delays which is to be expected with a new build but hit a series of catastrophic issues as we got closer to the close date. If Lennar would just be honest and pro-actively communicate the schedule and any change of schedule, it would help alleviate a lot of the frustration allowing home buyers to better plan for their move. Under promise and over deliver, customer ...
Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
A Real Nightmare!
- Harry T.
- Verified HomeBuyer
- April 12, 2022
- Summerville, SC
I'm just glad it's over, and I'll leave it right there!
Lennar responded:
Hi Harry, thank you for this review. We want to apologize for any issues you have faced with your new home. If there is anything we can do to help going forward, please reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Be Careful
- Alan B.
- Verified HomeBuyer
- February 26, 2020
- Mount Pleasant, SC
Couldn’t be happier with our neighbors but be very careful and cautious when dealing with Lennar. Have your “I’d” dotted and “t’s” crosses with EVERYTHING!! Make sure to get it in writing because they will change their stories in everything that they verbalize to you
Lennar responded:
Hi Alan, thank you for your feedback. We are sorry to hear about the difficulties with your experience. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
out of control
- Thomas B.
- Verified HomeBuyer
- June 07, 2022
- Summerville, SC
Lennar used pressure sales techniques - it was clear very early on in the process that it was about moving product for them - they cared very little about whether the buyer was having a positive experience. they approached each piece of the buying process as " do it now or we will just replace you with the next buyer" at one point they sent over a 45 pg document at 11;30pm on a Sunday night and expected it signed by 9am the next morning - classless, ruthless & purely profit motivated
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Absolutely horrible customer service and follow through
- Stephanie E.
- Verified HomeBuyer
- September 28, 2021
- Mt Pleasant, SC
We have been in our home for 6 months now and it still is not complete. We should not have closed but we trusted that they would complete items on the list in a timely manner. I would run far, far away from Lennar.
Lennar responded:
Hi Stephanie, thank you for taking time to write this review. We are extremely sorry to hear about the incomplete items in your new home over 6 months after closing. If there is anything you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar Willing to walk away a
- Toni B.
- Verified HomeBuyer
- June 17, 2021
- Mt Pleasant, SC
Overall so disappointed We had delays and issues that were never communicated until we went higher up At this point the VP of the area said quote “If you don’t want the home tell me and we will give you your money back” WOW!
Lennar responded:
Hi Toni, thank you for sharing your experience. We apologize for any frustrations you have experienced with your new Lennar home. If you have any items requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up.
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Never again
- Anonymous
- Verified HomeBuyer
- May 14, 2024
- Summerville, SC
The "Lennar Experience" is an absolute joke. I knew what I was getting into with a cookie cutter new build but I was not expecting the process and employees to be the worst part of the whole experience. If I could do it again I would run away. Our CM, Tate, was an absolute disaster and was more worried telling me about some facebook group that complains about him then actually fixing problems we pointed out at 3 different walk throughs. The fact he still has a job shows Lennar has zero care about quality and just pumps them out. Since moving in a few months ago we have had over 10 different ...
Lennar responded:
Good afternoon,
Thank you for taking the time to share your experience. We sincerely apologize that your homebuilding process and experience fell short of your expectations. We appreciate you highlighting the positive experience you had with our warranty claims representative.
I will be sharing your comments with upper management in your division. We take all customer feedback seriously and use it to improve our processes and ensure a better experience for future homeowners. Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Every person was absolutely horrible from sales to Construction Pam, Scott, Carson chip
- Jesse f.
- Verified HomeBuyer
- April 24, 2024
- Summerville, SC
Only person that was phenomenal was the loan officer, Amy, her response to all questions and all concerns were answered promptly as far as construction and sales. Their attention and response was absolutely horrifying and I would never purchase a home from Leonard again, nor would I recommend anyone to my family or my s purchase from Lennar
Lennar responded:
Good afternoon Jesse, Thank you for taking the time to share your home-buying experience with us. We are sorry to hear that we did not meet your expectations. Your feedback is very valuable for us to improve our homebuyer's experience, I will forward it to the appropriate team.
Moving forward, If you were to have any warranty items to be resolved in the future, please submit a warranty/service request by logging in to your Lennar Account. This will ensure proper documentation and follow-up on our side.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Anonymous
- Anonymous
- Verified HomeBuyer
- April 06, 2023
- Summerville, SC
Be careful and double check everything
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
A Brand new fixer-upper
- Michael S.
- Verified HomeBuyer
- May 31, 2022
- Mt Pleasant, SC
If you want a Brand new house that you have to fix, buy a Lennar Home. Outside of the lack of craftsmanship throughout the home and garage, there was very little oversight on the contractors during the building process. We would be told that certain things were being done on the home and then find out that nothing had been worked on in weeks. Our home sat for 12 weeks during the inspection process and was failing inspection due to the issues that were there from the initial inspection. Lennar told us that it was making progress until we saw the actual inspection documents that showed the ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Lennar - Irresponsible project manager and low quality of workmanship.
- Shixiong L.
- Verified HomeBuyer
- January 13, 2022
- Mt Pleasant, SC
Irresponsible project manager and low quality of workmanship. My worst experience ever from buying a new home in years.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Worse build ever!!
- Kevin G.
- Verified HomeBuyer
- June 22, 2021
- Summerville, SC
So not sure where to start. Bought house with down payment, Lennar waited 3 months to start building, we went through 3 Construction managers, the 3rd one quit 2 weeks after we closed. Craftmanship is awful!! walls are wavy, paint is extremely cheap. Calking throughout home is bad. DO NOT BUY LENNAR HOMES. When we did our walk through we found issues, they told us that these issues would not hold off closing, I asked for all issues to be taken care of prior to closing. We found out during final walk through only a few were taken care of, the 3rd CM didn't even care about the issues. Now 4 ...
Lennar responded:
Hi Kevin, thank you for sharing your experience. We would like to apologize for the issues you have expressed including the quality of workmanship and subsequent work required to fix items in your home. If there are outstanding items requiring attention that we can help with, please reach out to us at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - From the start it was a struggle.
- John L.
- Verified HomeBuyer
- June 01, 2021
- Johns Island, SC
From the start it was a struggle. Seeing the quality from frame to finish was troubling. Todd at Eagle home mortgage was great to work with for the year long process.
Lennar responded:
Hi John, thank you for sharing your review. We would like to apologize for the disappointment you expressed regarding the home buying process. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
No quality, only quantity.
- Jeremy M.
- Verified HomeBuyer
- December 05, 2019
- Ladson, SC
Poor workmanship, over-promised and under-delivered. Needs to slow down the build process and monitor progress at all stages. Quality issues range from driveway, framing, drywall, paint, flooring, electrical, and air conditioning.
Lennar responded:
Hi Jeremy, thank you for taking time to share your thoughts. We would like to apologize for the quality issues you have experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Worst home buying experience
- Leonard T.
- Verified HomeBuyer
- December 28, 2024
- Summerville, SC
This was the absolute worst homebuying experience my husband and I have ever had. Please make note that this was the experience with Lennar mortgage. And does not reflect Lennar office and sales I counted 75 email communications from eight different people during the whole course of our mortgage experience. Lennar mortgage company is so unorganized. They did not answer questions that my husband and I had and we were constantly back-and-forth. They gave us wrong information. So needless to say this is the worst home-buying experience we have ever encountered. I don’t believe I will ever ...
Lennar responded:
Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with Lennar Mortgage. We hope that moving forward, we can provide a better and more enjoyable experience as a homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very poor attention to detail.
- Anonymous
- Verified HomeBuyer
- January 10, 2023
- Johns Island, SC
Very poor workmanship with numerous issues for a brand new home. Poor quality materials with rushed installation lead to poor quality. Extremely poor attention to detail.
Lennar responded:
Hi, thank you for sharing your experience. We are sorry to hear about the poor quality of your new home. If there are any items that could use follow up, please send our team a note at lennarcares@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
I’ll never buy a lennar home again
- Vincent B.
- Verified HomeBuyer
- June 15, 2022
- Summerville, SC
We purchased a home a few months ago. With some items not finished, but we could longer be in rental so we’re in a bad situation after our house sat for about 3-4 months with minimal to no work done. We closed 3 months late. We still are living in a house with unfinished items and poor quality workmanship. Then we are constantly flat out lied to through out the entire build process and now trying to get warranty issues addressed. My tubs all have rust rings in them and had them at time of closing. My house wasn’t even cleaned. Windows have paint on them, Mia stains on soffit, concrete work ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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