Lennar Reviews in Charleston, SC
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What Charleston Homeowners Have to Say About Lennar.
Read all 549 verified reviews from homeowners that built a new home with Lennar in the Charleston area. Charleston homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charleston Area
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Customer Reviews
Great Customer Service
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Summerville, SC
Overall, the experience we had with Lennar was great. There were several minor issues found in the house when we brought in our own inspector, but Lennar was with us every step of the way and fixed everything before move-in. They were extremely communicative throughout the process and kept us up to date of any and all changes due to weather. We ended up closing early in the end, which was a wonderful surprise!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - We are happy with our new home.
- Sarah C.
- Verified HomeBuyer
- March 31, 2021
- Summerville, SC
We are happy with our new home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
House layout is beautiful
- Joseph N.
- Verified HomeBuyer
- March 31, 2021
- Summerville, SC
Would like to have seen better material in the trim work and carpeting and better quality with the drywall. Also, they're is 0 flexibility when you come into an on process home.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar - Bought from across the country wasn’t able to be there along
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Summerville, SC
Bought from across the country wasn’t able to be there along the way. A lot of qc issues from slanted walls, terrible paint, non existent cleanup. Pretty disappointed with the build compared to 2 others we have built
Lennar responded:
Hello, thank you for your review. We are sorry to hear about the issues you experienced with your new home. Please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - Everything about the experience was fantastic.
- Michael W.
- Verified HomeBuyer
- November 11, 2020
- Mt Pleasant, SC
Everything about the experience was fantastic.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The overwhelming and blatant lack of pride in their craftsmanship.
- Christopher O.
- Verified HomeBuyer
- October 22, 2020
- Summerville, SC
Monitor the work throughout the process. Many of the trades do subpar work and the construction manager failed to do to his job. If you can be here everyday to check on the progress than you might be ok. If you're forced to rely on the construction manager...well good luck.
Lennar responded:
Hi Christopher, thank you for taking time to leave a review and share your experience with us. We would like to apologize for the frustrations you outlined with the trades on your new home. If you would like us to follow-up on anything in particular, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Worst builder ever
- Timothy S.
- Verified HomeBuyer
- September 24, 2020
- Goose Creek, SC
I had Lennar build me a home in Liberty Village Goose Creek, SC 5/2020 and what a terrible unprofessional experience it has been. Do not allow them to con you into closing when there is outstanding work or issues that remain. They will tell you they guarantee they will fix your issues, and that problems are tracked by the Charleston office, and then blow you off as they did us after closing. Look them up in Better Business Bureau and Consumer Affairs. Their work in Florida is even worse than SC. Definitely go with another builder. The floor in the picture is where my dresser sits on top in ...
Lennar responded:
Hi Timothy, thank you for sharing your experience and detailed notes. We would like to apologize for the issues you have listed with your new Lennar home. Please send us a note directly at corporatecustomercare@lennar.com, with your contact information, so we can follow-up on these items for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Limehouse village
- Frederick W.
- Verified HomeBuyer
- May 05, 2020
- Summerville, SC
My lamps shake and rumble loudly when my wife walks in the master bedroom horrible built no firewall in the floors to keep noise quiet
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Happy home buyer
- Matthew P.
- Verified HomeBuyer
- April 29, 2020
- Summerville, SC
Sales staff are friendly and helpful. Quality of the home is good, some drywall issues as expected, but we have a 1 year warranty, so will have them come do repairs near the 1 year time frame. Very responsive to issues and questions.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar is a great organization that will continue working with you until your completely satisfied
- John D.
- Verified HomeBuyer
- April 28, 2020
- Mt Pleasant, SC
We had a couple issues that were taken care of as soon as we sent in a request.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Slow to respond to critical warranty issues
- Koen T.
- Verified HomeBuyer
- April 11, 2020
- Mount Pleasant, SC
Slow to respond to critical warranty issues Customer Service and Customer Representatives needs improvement with communication, reliability, completing jobs/repairs and ownership to resolving warranty issues.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
Lennar - Really happy with new home.
- Reyno T.
- Verified HomeBuyer
- April 08, 2020
- Charleston, SC
Really happy with new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Building Quality is Subpar
- Samantha A.
- Verified HomeBuyer
- April 07, 2020
- Summerville, SC
I’ve been in my home three months now and I am identifying many craftsmanship issues. The homes are produced quickly so quality is lacking.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 4
Unfortunately we have been misled.
- Blake S.
- Verified HomeBuyer
- April 03, 2020
- Summerville, SC
We really do love our house and our home buying experience was good. We enjoyed working with Paul. Unfortunately, we just found out that they are building traditional homes with vinyl siding directly next to us. It doesn't appear to be cohesive with the rest of the neighborhood and we feel it will impact our home value negatively. We purchased in this neighborhood based on the current style of homes (Charleston style with hardie plank). We did not want to live in a traditional neighborhood. We would not have purchased this home if we had known. Incredibly disappointed.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 4
Lennar build quality is substandard
- Robert C.
- Verified HomeBuyer
- April 01, 2020
- Goose Creek, SC
My previous review was removed by the site owner and it didn't even provide specific detail. If you'd like a first time quality (not 4th time quality) and a well built home, look for another builder. I would never buy from Lennar again nor recommend them to anyone.
Lennar responded:
Hi Robert, thank you for providing this feedback. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com if you would like to share any additional information. We will be glad to follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Above average quality, and an excellent value
- Terry L.
- Verified HomeBuyer
- March 26, 2020
- Johns Island, SC
Point out any issue you might have and you will get an immediate response
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Had a few issues but had great customer service
- Stefania Z.
- Verified HomeBuyer
- March 25, 2020
- Goose Creek, SC
Had a few issues but had great customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Beautiful house.
- Patricia P.
- Verified HomeBuyer
- March 25, 2020
- Mount Pleasant, SC
Beautiful house..and a great company to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New to Charleston
- Richard S.
- Verified HomeBuyer
- March 24, 2020
- Mount Pleasant, SC
Sales and our construction manager were the best I’ve ever had throughout my years. Moving from Virginia I had to adjust to the ways of the area. Some materials were at the lower end and some workers didn’t take pride with their job. Still waiting for a warranty item to be fixed for a second time.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - Attention to detail and pride of workmanship was not a concern
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Mount Pleasant, SC
Attention to detail and pride of workmanship was not a concern of the builder.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't completely satisfied with your home. We would like to review your concerns and have them addressed by our management team. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Review
- Brian D.
- Verified HomeBuyer
- March 24, 2020
- Summerville, SC
The roads are so narrow when the construction team comes in they block my driveway and for som reason don't park alongside the cub near the house they are building! The junk yard in the back of my house is louder than I thought it was going to be.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - There warranty is a joke
- Timothy T.
- Verified HomeBuyer
- March 24, 2020
- Summerville, SC
There warranty is a joke
Lennar responded:
Thank you for taking the time to share your comment with us and I'm sorry to hear you aren't satisfied with the warranty. Please send us an email with your feedback to corporatecustomercare@lennar.com and include your contact information and home address.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - No attention to detail on the finishes of the house and low motivation
- Thomas B.
- Verified HomeBuyer
- March 17, 2020
- Goose Creek, SC
No attention to detail on the finishes of the house and low motivation to find and fix problems.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Very Good Experience
- Denis F.
- Verified HomeBuyer
- February 28, 2020
- Goose Creek, SC
Very pleased overall. The selection and construction process were smooth. The communication with the sales consultant and construction manager was excellent. We were even able to meet with them additionally beyond the scheduled times. Any concerns and questions were answered promptly. The only items that required any follow up were minor issues related to the subcontractors not ensuring their details were completed before moving to the next job site. This required multiple service requests to correct the issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Not getting all warranty items resolved.
- David M.
- Verified HomeBuyer
- February 26, 2020
- Mount Pleasant, SC
Lennar personnel promised to resolve quality/warranty issue within 30 days of closing on our house on 30 September 2019. After delays, and in some cases, multiple attempts by Lennar appointed technicians, we still have lingering issues with exterior doors. We also submitted a Lennar warranty ticket on a cracked countertop in our master bathroom that still is not resolved. The exterior doors have had added added in various places around each door that look terrible and have not solved the door sealing issues. The exterior door seals need to be replaced with new seals that reliably seal the ...
Lennar responded:
Hi David, thank you for sharing your feedback with us. We are sorry to hear about these issues, as well as the delays in getting them addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
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