Lennar Reviews in Charleston, SC

We love our new floor plan, it works great for our family. Having lived in the house for a couple of months now, however, there are several quality issues that we have noticed. Our doorbell had a blown transformer right off the bat, lightbulbs burned out within days of moving in, whoever is in charge of the caulking, grouting and paint was either a novice or moved through too fast and created quite the mess. The "construction clean" was not clean at all. There was still dust all over the house on top of light switches, counters, baseboards, floors... I'm not entirely sure that our countertops in the bathrooms were ever sealed. We've got nail hole pops coming out everywhere. One of our electrical receptacles is throwing sparks when a phone charger was plugged into it (not the charger's fault, it's okay in every other receptacle). The sinks and shower look like they were pretty scratched up during the construction process and then glossed over rather than being replaced. All this is still after we had a home inspector come through twice to handle the major items that were wrong with the home. Love the floor plan, the execution left a lot to be desired. ... More

Everything went ad scheduled and buying process fairly easy

Overall, it was an OK. Experience would’ve liked to a couple of more home choices and to have a screened in patio, which I see they are doing on all the homes that they are building now and the ones that were previously built. I talked to several people, and they all have screened only a couple had to put them in themselves And the street specially in South Carolina with all the bugs

Lennar seriously needs to look at there home buying process from the bottom up. Sales people need to know more about the product their selling, I had an independent inspection done of the newly constructed house many incompleted items, a lot code related. Some where corrected then PM said he would correct remaining issues himself after settlement. Off the record never seen PM since. If this is the way Lennar does business it’s no surprise the sued all the time. There the reason production builders get a bad reputation. If Lennars PM (Lou) dot return as promised to finish my unfinished punch list then I might join the rest of the public taken legal action not only to Lennar but privately against the PM ... More

My experience with Lennar was great. Everyone on there team was well appointed in their skill. I felt like I was in the right hands from the beginning. There were a few problems after doing the inspection but Lennar was quick to resolve them and made the process easy. I’ve had the pleasure of working with their consumer service team and I couldn’t be more happy with the experience. They were prompt and thorough with helping me take care of any problems. All in all I’ve been very happy and confident with my purchase. Thank you so much.

Alot of things went wrong during the move in process like no mail boxes were established for almost a month and once our mailboxes were assigned the only communication was made on facebook? this is a retirement community and many do not have social media accts the work in the house is sloppy due to timeframes set forth

The worst quality, when I received home inspector pictures, i thought something exploded inside terrible quality nasty people to deal with, cocky, arrogant

I enjoyed working with my CM Bill and my Sales Consultant Kimberly

Sales did not inform us that the house was in flood zone. We heard it from the mortgage company. We never met our construction guy. The only time we heard from him was when he changed the time on our initial walk thru but had somebody else do it. Closing was stressful as well when the CO was not available and someone had to go get it. Overall happy with the house and neighborhood.

Trouble getting mailbox and keys

I feel like I am getting in on the ground floor. After looking at other homes in this area, I was getting so much more for my money at Summers’s corner. I know part of that was because we don’t have our amenities finished yet. But it won’t be long and when it happens, I know prices are going to be a lot more expensive here. I love my home. I love the people I’ve had to deal with, and I am really looking to my future here.

Coming from out of state and with no local real estate, banking or other relationships Lennar made our home buying experience as good as it gets. A fair deal, knowledgeable agents and lending available made for a simple transaction. Shannon was o' so patient as we viewed the models more than a dozen times. Ian, the project manager, went out of his way to answer questions and walk us through construction points and final home delivery. Again I say, well done!

Wish there was a bit higher quality of construction (I.E. 2X6 vice 2X4 framing). Also there are simply not enough outlets installed nor utility sink plumbing in the garage. All of which I would have been happy to pay for if that was an option!

What could be an all encompassing & complete buying experience is rushed to the point that details are overlooked both administratively and from a construction perspective. The volume is tremendous and the various departments,) sales ,mortgage, & insurance) do not communicate or act as one. A life in sales & marketing allows me to observe what could be the most effective Custer Service tools of any industry, rendered useless, ineffective, and down right weaponized, against the buyer. Numbers are very important for a publicly traded company trying to occupy this segment of the housing market. But Lennar needs to decide what is more important, the numbers or the buying experience (Customer Service) because right now The Bean Counters are winning & it is obvious. The lipstick on the pig is not covering that up and that is what we do in sales & marketing. Respectfully submitted. ... More

I was rushed during the entire process and given false promises. I was lied about being able to back out of the deal if I didn’t feel comfortable, Lennar representatives threatened me with legal action and withholding my deposit if I backed out of a home that was of terrible quality and the worst workmanship I’ve ever seen in a new build. The communication was good only until they got me to sign the contract, which the representative forced me to sign without reading. He skipped over significant details when he “went over it” with me, especially the part where I could not back out of the home without severe penalties or move my own closing date to a date of my preference due to job and family complications. Worst and most unprofessional company I’ve ever dealt with. ... More

Overall good experience. Had to work through a couple things, but our sales team and lender were very up front and kept us in the loop. They also helped with explaining a lot of the process with home buying and underwriting. Construction team was good as well and repaired everything on our punch list super quick before closing.

Overall we love our new home. The only hiccup that we’ve run into is that we have a sprinkler system but yet no one has really taught us how to use it. Like buying any home, dealing with the paperwork was a bit of nuisance. Be prepared to search through everything in order to provide underwriting what they need. To me it was about over the top and at times frustrating. At one point we felt as though our Lennar sales rep was not being very honest with us. We love the home that we’re in but technically it was our second choice. When we approached our sales rep about our first choice, multiple times we were told that the house would not close in time to meet our timeframe. We were told that the house would need to be an April closing and would not be available in May. Well we moved into our current home (second choice) in May. Our first choice home, closed weeks later after us in May. In addition to that the price range we were given for that home dropped dramatically causing even more confusion and frustration. Once we were finally done with chaos of home buying, we did take it a bit personally that our sales rep didn’t take the opportunity to check on us or to even stop by to say congratulations. Instead she continued to drive past our home for days in order to sell the remaining new builds on our street. I say all that to say that the home is wonderful, however some work needs to be done with the customer service sales reps. ... More

It went relatively smooth and was a great experience every step of the way.

Our sales rep Ashley was awesome but after we got into the process we were hit with so many websites and “individuals” in charge. Most never contacted us or just sent another thing to do, no consistency. Was never asked or consulted on my interest rate or points. The day of our celebratory ( not sure what that means-in other new homes the team showed up and usually had a welcome gift) walk thru the whole company was in a meeting. We had issues and nobody called back. The garage has nails sticking in the garage from the outside. First thing that happened my grandson brushed up against the wall and tore his shirt. The downstairs bathroom construction looked like it was constructed incorrectly. They juryrigged it to close escrow now I need to file a warranty. The loan was sold to someone the day after we closed. Never heard from that new lender. Sent a note to Raegan on what to do she said pay the coupon to Lennar. This week I get a past due notice, different lender, still no introductory letter from the new new mortgage co saying I’m late. I explained that we paid the first payment to Lennar but she said I had to chase that myself. Called Raegan again and asked her to help or pass me to get help. No response. Lastly we purchased this thru a trust. Why then did another sales person know that info about us when my husband went to look at another Lennar development??? I would hope individuals in your company are not gossiping about people they are selling to???? ... More

Going through Lennar’s financing was a long process I think it was because we went VA but still the amount of items the underwriter kept asking for was ridiculous we actually didn’t know we were set to close until 12 before we closed! We have great credit to so I’d hate to see how it would be if you don’t! Eunice was really helpful and nice! The house is beautiful but there are some things that they’ve cut corners on for sure! We are overall happy but there are things that could be improved on!

The process was very smooth from beginning to end everyone from Lennar was always there when I had a question very helpful

Sales rep was great, builder was great. Lender experience was average at best.,

My experience with the house until now it had been a new way to leave and enjoy not only a good house but a good neighborhood. Is a good buy for the price.

Sales rep, lending team and customer service people were great. Could use better insulation so you don't hear everything outside while you're inside

We purchased our home while living in New England. The CM Chip, was truly our long distance eyes. He walked us through the process and helped us understand the South Carolina and Berkeley County building codes which had an impact on the timeline. We put our trust in Chip, and he never let us down.